TLE Computer System Servicing Past Paper PDF 2020

7/8 TLE Computer System Servicing Quarter 0 – Week 6 Developing a Product/Service in Computer System Servicing CONTEXTUALIZED LEARNING ACTIVITY SHEETS SCHOOLS DIVISION OF PUERTO PRINCESA CITY TLE – Computer System Servicing - Grade 7/8 Contextualized Learning Activit...

7/8 TLE Computer System Servicing Quarter 0 – Week 6 Developing a Product/Service in Computer System Servicing CONTEXTUALIZED LEARNING ACTIVITY SHEETS SCHOOLS DIVISION OF PUERTO PRINCESA CITY TLE – Computer System Servicing - Grade 7/8 Contextualized Learning Activity Sheets (CLAS) Quarter 0 - Week 6: Developing a Product/Service in Computer System Servicing First Edition, 2020 Republic Act 8293, Section 176 states that: No copyright shall subsist in any work of the Government of the Philippines. However, prior approval of the government agency or office wherein the work is created shall be necessary for the exploitation of such work for a profit. Such agency or office may, among other things, impose as a condition the payment of royalties. Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names, trademarks, etc.) included in this CLAS are owned by their respective copyright holders. Every effort has been exerted to locate and seek permission to use these materials from their respective copyright owners. The publisher and authors do not represent nor claim ownership over them. Published by the Schools Division of Puerto Princesa City Development Team of the Contextualized Learning Activity Sheets Writer: Doris L. Bermudez Content Editor: Krisxan Keshia Mendoza Language Editor: Krisxan Keshia Mendoza Proofreader: Brenda F. Arangorin Reviewer: Dennis M. Lucas, PhD Illustrator: Doris L. Bermudez Layout Artist: Doris L. Bermudez Management Team: Servillano A. Arzaga, CESO V, SDS Loida P. Adornado, PhD, ASDS Cyril C. Serador, PhD, CID Chief Ronald S. Brillantes, EPS-LRMS Manager Dennis M. Lucas, PhD, EPS-EPP/TLE/TVL Eva Joyce C. Presto, PDO II Rhea Ann A. Navilla, Librarian II Division LR Evaluators: Ronald S. Brillantes, Mary Jane J. Parcon, Jim Paul M. Delgado, Cynchea H. Cabanero, Rhea D. Romero, Rosario T. Gonzales, Liezl O. Arosio, Karl Gabriel G. Buenafe Division of Puerto Princesa City-Learning Resource Management Section (LRMS) Sta. Monica Heights, Brgy. Sta. Monica, Puerto Princesa City Telephone No.: (048) 434 9438 Email Address: [email protected] Name: Grade & Section: Lesson 1 Developing a Product/Services in Computer System Servicing Learning Competencies: Develop a Product/Service in Computer System Servicing TLE-EM7-12-00-4 Objectives: 1. Identify stages of product/service development 2. Explain stages of product/service development 3. Develop product/service conceptualization Let’s Explore and Discover For today’s lesson, you will think of how product may develop to be sold by a business according to its customer’s satisfaction. What do you think the picture below presents? Unlocking of Difficulties Product Development – refers to a process of making a new product to be sold by a business to its customers. Development – refers to the entire process of identifying a market opportunity. Concept Development - is a critical phase in (Source: Dr. Deepthi Athuluru, Dept. of Health Dentistry,” Data the development Collection and Presentation,” deepthisreenivas1.slideshare.net.) of a product. 1 Product Development When we talk of Product Development, we are referring to a process of making a new product to be sold by a business to its customers. Product Development may involve modification of an existing product or its presentation, or formulation of an entirely new product that satisfies a newly-defined customer’s needs, wants and/or a market place. The term Development refers collectively to the entire process of identifying a market opportunity, creating a product appeal to the identified market, and testing, modifying, and refining the product until it becomes ready for production.Figure 1 shows the stages of concept development of a product. Identify Establish Generate Select a Customer Target Product Product Refine Needs Specifications Concepts Concept Specifications Plan Analyze Perform Remaining Competitive Economic Development Products Analysis project CONCEPT DEVELOPMENT Figure 1: Stages of Concept Development Concepts of Developing a Product Concept Development is a critical phase in the development of a product. In this stage, the needs of the target market are identified, and competitive products are reviewed before the product specifications are defined. The product concept is selected along with an economic analysis to come up with an outline of how product is being developed. The process of product development follows the following stages: 1. Identify customer needs – Using survey forms, interviews, researches, focus group discussions, and observations, an entrepreneur can easily identify customer’s needs and wants. In this stage, the information that came possibly gathered are product specifications (performance, taste, size, color, shape, life span of the product,etc.). This stage is very important because it would determine the product to be produced or provided. 2. Establish target specifications – Based on customer’s needs and reviews of competitive products, you can now establish target specifications of the prospective new product and/or services. A target specification is essentially a wish-list. 3. Analyze competitive products – It is imperative to analyse existing competitive products to provide important information in establishing product or service specifications. Other products may exhibit successful design attributes that should be emulated or improved upon in the new product or service. 4. Generate product concepts – After having gone through with the previous processes, you may now develop a number of product concepts to illustrate the types of products or services that are technically feasible and will best meet the requirements of the target specifications. 2  5. Select a product concept – Through the process of evaluation between attributes, a final concept is selected. After the final selection, additional market research can be applied to obtain feedback from certain key customers. 6. Refine product specifications – In this stage, product or services specifications are refined on the basis of input from the foregoing activities. Final specifications are the result of extensive study, expected service life, projected selling price among others are being considered in this stage. 7. Perform economic analysis – Throughout the process of product development, it is very important to always review and estimate the economic implications regarding development expenses, manufacturing costs, and selling price of the product or services to be offered or provided. 8. Plan the remaining development project – In this final stage of concept development, you can prepare a detailed development plan which includes list of activities, necessary resources and expenses, and development schedule with milestone for tracking progress. (Source: Ronaldo V. Ramilo And Deover M. Pasco, “K to 12 Basic Education Curriculum- Technology and Livelihood Education Learning Module-Computer Hardware Servicing”, 19-22). Let’s Practice Directions: Matching Type. Match Column A with Column B.Write the correct letter on the space provided before each number. A B ___1. Concept Development A. A tool used to obtain feedback from a certain key ___2. Development customers. ___3. Market Research B. Critical phase in the development of a product. ___4. Product Concept C. Making a new product to be sold to its customers. ___5. Product Development D. Entire process until the product becomes ready for production. E. Process of evaluation between attributes. F. It is selected along with Economic Analysis to come up with an outline of how product is being developed. Directions: Fill-in the blanks to complete the word for tools used by entrepreneur to identify customer’s needs and wants. S__R__ __Y F__R__S __N__E__ __IE__S R__S__AR__H__S F__CU__ G__O__P D__ __CU__S__O__S O__SE__V__T__O__S 3  Let’s Do More Directions: Develop a concept of the product using the figure in the next page. Select your answer from the choices below and write the letter on the line after each number. A. Look for a competitor. B. Look for other products that needs by the farmers. C. Look for the feedback in pricing the product. D. Set a product pricing. E. Survey Results: Livelihood in the area is mostly Farming. F. Target Product: Agriproducts G. The Product will be sold by kilo. Identify Target Customer’s Specification. Needs 2._________ 1.__________ Analyze a Competitive Product Prepare a 3.________ Development Plan 7._________ Refine Select a Generate Product Product product Specification Concept Concept 6._________ 5.________ 4.________ Directions: Arrange the following stages of the process of product development. Write the number 1 to 8 on the space provided with 1 being the first procedure and 8 the last. ______ 1. Analyze Competitive Products. ______ 2. Establish Target Specifications. ______ 3. Generate Product Concepts. ______ 4. Identify Customer’s Needs. ______ 5. Perform Economic Analysis. ______ 6. Plan the Remaining Project. ______ 7. Refine Product Specification. ______ 8. Select a Product Concept. 4  Let’s Sum It Up Directions: Fill-in the blanks to complete the paragraph about Product Development. The ___________entirely depends on the needs and wants of the customers. ___________ refers collectively to the entire process of identifying a market opportunity, creating a product appeal to the identified market, and testing, modifying, and refining the product until it becomes ready for production. ___________ is a critical phase in the development of a product. The __________ is selected along with an _____________ to come up with an outline of how product is being developed. Directions : Answer the guide questions after the situation below. Rocelle’s brother wants to open a computer shop business in front of high school area. She was inspired by her brother’s success, without any questions, she put up the same business in front of elementary school area. But to her dismay, she had to close down her business after three months of opening the business. Guide Questions: 1. Why do you think Rocelle had to close down her business? ____________________________________________________________________________ ____________________________________________________________________________ 2. What do you think, the possible reason why her brother succeed in his business? _____________________________________________________________________________ _____________________________________________________________________________ 3. In your own words, Is there anything would Rocelle have to do before she will enter in a business? _____________________________________________________________________________ _____________________________________________________________________________ 5  Let’s Assess Directions: Read carefully each question. Circle the letter of your answer. 1. Which of the following stages are identified, reviewed, and evaluated the needs of the target market? A. Concept Development C. Project Development B. Economic Analysis D. Refine Specification 2. Which of the following refers to the process of making new products which will be sold to the customers? A. Product Analysis C. Product Development B. Product Conceptualization D. Product Implementation 3. What stage that an entrepreneur can easily identify customer’s needs and wants by using survey forms, interviews and others? A. Analyze competitive products C. Establish target specifications B. Identify customer needs D. Generate product concepts 4. Which among the following stages will develop a number of product concepts to illustrate the types of products or services? A. Establish target specifications C. Refine product specifications B. Generate product concepts D. Select a product concept 5. Which of the following stages will be added to the market research to obtain feedback from certain key customers? A. Establish target specifications C. Refine product specifications B. Generate product concepts D. Select a product concept 6. Which of the following is important in product specifications to determine what product will be produced or provided? A. Beauty B. Color C. Creative D. Observer 7. Which of the following stages that products or services specifications are refined on the basis of input from the foregoing activities? A. Establish target specifications C. Refine product specifications B. Generate product concepts D. Select a product concept 8. Which of the following is one of the parts of a detailed development plan? A. Established target date C. Selecting employee B. List of activities D. Selecting product 9. Which among the following economic implications is NOT included in reviewing and estimating throughout the process of product development? A. Development Expenses C. Manufacturing Costs B. List of Activities D. Selling Price of the Product 10. Which of the following is a tool used in identifying customer’s needs and wants? A. Dancing B. Interviewing C. Playing D. Singing 6  Answer Key Let’s Explore and Discover D S T N A W E D V E E N L C O M N P A C M R E E K P N E T T Let’s Practice Let’s Do More 1. B SURVEY FORMS E F A 1. 3 6. 8 2. D INTERVIEWS G 2. 2 7. 6 3. A RESEARCHES B 3. 4 8. 5 G 4. F FOCUS GROUP DISCUSSIONS 4. 1 5. C OBSERVATIONS D C 5. 7 Let’s Sum It Up 1. Product Development Answers may 2. Development vary according 3. Concept Development to student’s 4. Product Concept perception 5. Economic Analysis Let’s Assess 1. A 2. C 3. B 4. B 5. D 6. B 7. C 8. B 9. B 10. B References Book Ramilo, Ronaldo V. and Deover M. Pasco. “K to 12 Basic Education Curriculum- Technology and Livelihood Education Learning Module-Computer Hardware Servicing”. 7 FEEDBACK SLIP A. FOR THE LEARNER Thank you very much for using this CLAS. This learner’s material is aimed at ensuring your worthwhile learning through the help of your family members. For feedback purposes, kindly answer YES NO the following questions: 1. Are you happy and contented with your learning experiences using this CLAS? 2. Were you able to follow the processes and procedures that were indicated in the different learning activities? 3. Were you guided by anybody from your family while using this CLAS? 4. Was there any part of this CLAS that you found difficult? If yes, please specify what it was and why. B. FOR THE PARENTS / GUARDIANS Do you have any suggestions or recommendations on how we can make improvements to this CLAS to better serve the learners? Yes (Please indicate what this is/these are.) None Contact Number: __________________________________ NAME OF SCHOOL: Teacher’s Name and Signature: Parent’s / Guardian’s Name and Signature: Date Received: Date Returned: 8