Jacksonville Fire Communications Guidelines PDF
Document Details

Uploaded by SharpestZeugma6502
Tags
Related
- Fresno Fire Department Technical Rope Rescue Guide PDF
- Palm Beach County Fire Rescue Standard Operating Guideline PDF
- Bernalillo County Fire & Rescue Standard Operating Guidelines PDF
- Bernalillo County Fire & Rescue Standard Operating Guidelines PDF
- Bernalillo County Fire & Rescue Standard Operating Guidelines 1.5 Communications PDF
- Bernalillo County Fire & Rescue Standard Operating Guidelines 1.8 PDF
Summary
This document is a detailed set of standard operating guidelines for communications within the Jacksonville Fire and Rescue Department. It outlines procedures for radio operations, dispatch protocols, and various emergency response scenarios. This document covers topics such as A-Flight, B-Flight, Mutual Aid, and more.
Full Transcript
STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **401.00 [PURPOSE ]** Establish guidelines for radio operations between field personnel and Fire Rescue Communications Center (FRCC) during emergency and non-...
STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **401.00 [PURPOSE ]** Establish guidelines for radio operations between field personnel and Fire Rescue Communications Center (FRCC) during emergency and non-emergency incidents. Define JFRD Suppression/EMS assignments. **401.01 [800 MHz RADIO ]** The JFRD performs radio communications on the *First Coast Radio System* (FCRS), an 800 MHz trunked radio system, using mobile and handheld portables. There are six *Flights* available to the JFRD on the FCRS: ***A-Flight*** ***B-Flight*** ***C-Flight*** ***Inter Op*** ***Hospitals 1*** ***Hospitals 2*** **401.02 [ASSIGNMENT OF 800 MHz RADIO FLIGHTS ]** Assigning incidents to Flights and Talk Groups is the responsibility of FRCC. Units may request to isolate an incident on an alternate Flight and Talk Group, when necessary, by notifying FRCC after dispatch. FRCC may designate a Flight and Talk Group for the following: Incidents requiring 5 or more units Isolation of an Air Transport Unit (ATU) with Landing Zone Unit Mutual Aid assignments Special Event radio communications Non-emergency field communications Multi-department/agency communications Field training exercises 1 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **401.03 [A-FLIGHT ]** 401.03.01 [A1 (EMS-EAST)] A1 is the primary Talk Group for EMS incidents occurring East or South of the St. John's River requiring dispatch of four or less units. After dispatch, responding units will place their radios on A1. Incidents assigned to A1 that require additional units which result in an assignment of 5 or more units will be isolated on B-Flight and assigned a Talk Group by FRCC. A1 will be monitored by FRCC at all times. 401.03.02 [A2 (DISPATCH) ] A2 is the dispatch Talk Group for both Suppression and EMS. FRCC will simultaneously broadcast dispatches across A1, A2, A3, and A4 for the benefit of all units. *Available* Suppression and EMS units are required to monitor A2 at all times. After dispatch, all relayed incident information and field requests shall be conducted on the assigned Flight and Talk Group. After completing the incident, units shall advise their disposition on the assigned Talk Group prior to returning to A2. All non-emergency status changes (A*vailable*, *In-Quarters*, *En-Route to Tactical Support*, etc.) shall be conducted on the PMDC or A2. Units advising "*Available*" on A2 without identifying destination will be assumed *Available* in *first-due* territory. A2 will be monitored by FRCC at all times. 401.03.03 [A3 (EMS-WEST) ] A3 is the primary Talk Group for EMS incidents occurring West or North of the St. John's River requiring dispatch of four or less units. After dispatch, responding units will place their radios on A3. Incidents assigned to A3 that require additional units which result in an assignment of five or more units will be isolated on B-Flight and assigned a Talk Group by FRCC. A3 will be monitored by FRCC at all times. 2 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 401.03.04 A[4 (SUPPRESS) ] A4 is the primary Talk Group for Suppression incidents requiring dispatch of four or less units. After dispatch, responding units will place their radios on A4. Incidents assigned to A4 that require additional units which result in an assignment of five or more units will be isolated on B-Flight and assigned a Talk Group by FRCC. A4 will be monitored by FRCC at all times. 401.03.05 [A5 (SP EVENT 1) and A6 (SP EVENT 2) ] Special Event teams will communicate on and monitor either A5 or A6, unless directed by FRCC to an alternate Talk Group. These channels are encrypted. Units dispatched to assist Special Event teams with emergency incidents will be instructed by FRCC to change to either A5 or A6. If upgraded to include five or more units, the incident may be isolated on B-Flight by FRCC or by field request. FRCC will monitor A5 and A6 when in use. 401.03.06 [A7 (REPEATER7) ] DVRS assigned to F7. 401.03.07 [A8 (SUPPORT) ] A8 shall be used for non-emergency communications between field personnel and Tactical Support personnel. Units shall return to A2 and notify FRCC when placed *Out-of-Service* or when advised to respond to a service facility. A8 is not routinely monitored by FRCC. 401.03.08 [A9 (REPEATER9) ] DVRS assigned to F9. 401.03.09 [A10 (MARINE) ] A10 is primarily used on marine incidents involving multiple agencies. It is permanently patched to JSO and FWC. A10 is not monitored by FRCC. 3 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 401.03.10 [A11 (TALK 1) and A12 (TALK 2) ] A11 and A12 are conventional, simplex radio frequencies used for short-range communication within distances of approximately one mile. These channels may be useful for deployments, company training, or any non-emergency close range communications. A11 and A12 are not monitored by FRCC. 401.03.11 [A13 (HANNA) ] A13 belongs to Hanna Park. It is commonly used by Ocean Rescue staff assigned to Hanna Park, call sign OCEAN 72. A13 is not monitored by FRCC. 401.03.12 [A14 (HUGUENOT) ] A14 belongs to Huguenot Park. It is commonly used by Ocean Rescue staff assigned to Huguenot Park, call sign OCEAN 73. A14 is not monitored by FRCC. 401.03.13 [A15 (ATU) ] A15 is used for communication between JFRD and Air Transport Units. A15 is monitored by FRCC when in use. 401.03.14 [A16 (TRAINING) ] A16 is used for communication between units engaged in training exercises. A16 is not monitored by FRCC. **401.04 [B-FLIGHT ]** There are four Talk Groups located on B-Flight for isolating major incidents (B1, B5, B9, and B13). EMS and Suppression incidents requiring five or more units will be isolated on B Flight and assigned a Talk Group by FRCC. 4 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 FRCC will rebroadcast the assigned Talk Group 15 seconds after initial dispatch for the benefit of responding units. All the Talk Groups have expansion capabilities, in addition to the Main */ Sector Fire Group*: 2 Expansion Fire Groups (Sector) 1 Announcement Group (AG) Responding units will initially be assigned to the Main group. Incident Commanders (IC) will use expansion groups at their discretion. The Announcement Group (AG) is used for simultaneously broadcasting information across the assigned Talk Group as well as both its expansion groups. The AG cannot receive transmissions. Radio channels must be returned to *Main* or one of the other expansion groups in the assigned Talk Group to have two-way communications. B-1 Talk Group B-5 Talk Group -------------------------- -------------------------- B1 (main/sector) B5 (main/sector) B2 (sector) B6 (sector) B3 (sector) B7 (sector) B4 (Announcement Group) B8 (Announcement Group) B-9 Talk Group B-13 Talk Group B9 (main/sector) B13 (main/sector) B10 (sector) B14 (sector) B11 (sector) B15 (sector) B12 (Announcement Group) B16 (Announcement Group) **401.05 [C-FLIGHT ]** The C-Flight is a shared system throughout City agencies, but some *Talk Groups* (specific channels within the Flight) are specific to an agency/department. **C1 - RPTR1** DVRS assigned to Fire 1 **C2 - JB OR** Jacksonville Beach Ocean Rescue **C3 - CECIL OPS** Cecil Field Operations **C4 - JAA OPS** Jacksonville Airport Authority Operations **C5 - RPTR5** DVRS assigned to Fire 5 **C6 - NIMSN** National Incident Management North Branch **C7 - NIMSS** National Incident Management South Branch 5 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **C8 - NIMSE** National Incident Management East Branch **C9 - NIMSW** National Incident Management West Branch **C10 -- JFRD/JSO** Common channel for JFRD/JSO joint operations **8TAC94 (C11)** National Mutual Aid Tactical 4, **Fire 8 Repeater** **8TAC93 (C12)** National Mutual Aid Tactical 3 **8TAC92 (C13)** National Mutual Aid Tactical 2 **8TAC92 (C14)** National Mutual Aid Tactical 1 **8TAC92 (C15)** National Mutual Aid Tactical 0 **MA - FLA (C16)** Florida Mutual Aid 401.05.01 [National Mutual Aid Communications ] C11 through C15 are the National Mutual Aid and Tactical Talk Groups used during incidents requiring assistance across county/state lines. 401.05.02 [State Mutual Aid Communications ] C16 (MA--FLA) is the Florida Mutual Aid Channel designated for use during a major incident within the state requiring statewide Mutual Aid. **401.06 [INTEROP ]** The InterOp-Flight is dedicated to surrounding county Fire and Rescue agencies and the Emergency Operations Center. **401.07 [Hospital Flight 1 ]** Hospital Flight 1 is dedicated to area hospitals for unit to hospital communication, with each hospital having a dedicated channel. 6 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **401.08 [Hospital Flight 2 ]** Hospital Flight 2 is dedicated to area hospitals and future hospitals for unit to hospital communication, with each hospital having a dedicated channel. **401.09 [MUTUAL AID COMMUNICATIONS ]** When responding to immediate surrounding counties and municipalities, the means to communicate with other departments will vary. See Appendix E for detailed information. At times, it may require FRCC or the other department to "patch" a radio channel between JFRD and that department. When a patch occurs, you will be able to use the assigned channel to communicate with both FRCC and the surrounding county's units. **401.10 [DIGITAL VEHICULAR REPEATER SYSTEM (DVRS) ]** The DVRS is a small rugged, self-contained radio base station that improves portable radio coverage in challenging structure types, such as high-rises. When utilized, the appropriate chief will announce for crews to switch to the appropriate radio channel (C1, C5, A7, or A9). Fire 1, Fire 5, Fire 7, and Fire 9 currently have these devices in their vehicles. Fire 8 is equipped with a standard conventional repeater that utilizes the **C11**-8TAC94 channel. No specialized/dedicated channel is needed. **401.11 [FLORIDA INTEROPERABILITY NETWORK (FIN) ]** FRCC is equipped with a *Florida Interoperability Network* (FIN) radio to communicate with other county agencies directly. The FIN may be patched directly into the 800 MHz radio system, allowing JFRD field personnel to communicate with Mutual Aid counties, if necessary. FRCC will notify JFRD units participating in a Mutual Aid incident of the designated Talk Group. 7 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **401.12 [METRO-JAX TALKGROUP ]** FRCC is equipped with the Metro-Jax Talkgroup. It is designed to allow for emergency dispatch centers to immediately communicate with the other public safety communication centers in the region when a major incident occurs. This channel will be used to coordinate needs and responses among the communication centers. **401.13 [EQUIPMENT PROBLEMS ]** Telephone, computer, printer, or software problems shall be relayed to ITD (Information Technologies Division). Requests for station equipment problems shall be submitted through the Tivoli system or by calling 255-1818. Urgent repairs occurring outside normal business hours that require overtime must be authorized by the FRCC shift supervisor. Power failures at the station shall be reported to FRCC. Field personnel are responsible for monitoring the radio until the power is restored. Field personnel shall inform FRCC as soon as the power is restored. **401.14 [FIRE RESCUE COMMUNICATIONS CENTERS ]** The Fire Rescue Communications Center (FRCC) has two locations. The Primary center is located at JFRD Headquarters (515 N Julia St), and the Back Up Communications Center (BUCC) is located at Cecil Airport (5847 Aviation Ave). Both Communications Centers are fully equipped for continuous JFRD operations and therefore may be used interchangeably or simultaneously. FRCC will keep personnel updated as to which is center is active and serving as the main dispatch center. 401.14.01 [Fire Alarms and Investigations at FRCC ] Should a Fire Alarm, investigation, or an unconfirmed fire occur at a FRCC location that is actively operating as the main dispatch center, the following shall apply: The first arriving unit must report to the Communications Center to determine if it is safe for FRCC staff to remain in place If deemed safe, the IC or Company Officer shall assign someone to remain in FRCC until the incident is under control 8 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **401.15 [FIELD RADIO OPERATION PROCEDURES ]** Unit identification will precede all field radio transmissions. To facilitate field communications, units requesting location or status of another unit will be directed to the appropriate Talk Group by FRCC. Units shall attempt to clear Talk Groups A1, A2, A3, and A4 after hearing emergency dispatch tones (Alert 3, three short beeps in succession) transmitted by FRCC. Non-essential field communication, personal statements, and catcalls are not permitted. FRCC shall repeat the following transmissions from field units, including pertinent additional information received from on-scene personnel: Disposition updates ("*Available*," "*On-Scene*," etc.) EMS Alerts (Trauma Alert, Cardiac Red, etc.) W Signals Maydays Signal 34s FRCC will not acknowledge units advising "*En-Route*," as this statement is an acknowledgement of dispatch. If units advise "*En-Route*" from a specific location, FRCC will acknowledge the unit and repeat the location. 401.15.01 [Unit Status Updates ] In an effort to reduce radio traffic, units shall conduct all status changes via the PMDC without the involvement of FRCC. This includes both, dispositions (*Romeo, India, etc.)* and non-emergency status updates (*Available, In quarters, etc.)*. Units en-route to maintenance facilities or other non-emergency operations will advise FRCC when *Out-of-Position, On-Scene, Assignment Complete,* and *Back-In-Position.* Upon returning to service in *first-due* territory (from maintenance, assigned incidents, etc.) units will be notified by FRCC of incidents in progress that the unit would normally be assigned to for response. 9 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 401.15.02 [Non-Emergency Field Requests ] Units requesting to leave *first-due* territory while remaining in service will: Secure permission from the appropriate Chief Coordinate through FRCC Units will coordinate with FRCC any unscheduled training or apparatus/equipment testing which may result in a delayed response. 401.15.03 [Field Communications During Emergency Response ] On-scene units shall directly inform responding units of response status when applicable ("*Cance*l," "*Rapid Response*," etc.) without involving FRCC. On all EMS Alerts and W Signals, units shall include all pertinent information necessary for relay by FRCC. Units shall relay any posted or key holder information to FRCC in order to assist in notifications. Units shall immediately advise FRCC of changes in location or Call Description. During multi-unit assignments, companies staging at hydrants will advise their location for the benefit of the IC. FRCC will repeat the unit and location. Units shall notify FRCC immediately when emergency responses are delayed (slow moving train, road blockages, road obstructions, vehicle malfunctions, etc.). FRCC will dispatch the next closest available unit (assisted by the next-due fully staffed/ equipped unit, if applicable) immediately after receiving notification. Units may advise alternate routes and alternate units for dispatch to offset response delay. Units shall advise FRCC immediately when clear of delay and if continuing response. The following notifications shall generate the 10-minute increment notification from FRCC: Incident Command, Signal 34, Mayday, STEMI Alert, Stroke Alert, Trauma Alert, and Trauma Red. FRCC will broadcast on the Talk Group involved, the location and duration of the incident in 10-minute increments. The 10-minute increments will begin when the applicable command or notification is advised, except for structure fires. The 10-minute increment timer for structure fires shall begin upon dispatch of the incident. The 10-minute notifications will continue until FRCC has been advised that the situation is under control or patient transport is in progress. The 10-minute increments will be acknowledged by the person in charge. 10 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 Cardiac Reds will generate a 20-minute timer. When Incident Command is established, personnel establishing and assuming Command will utilize "*Command*" as their radio designation for the duration of the incident or until relieved of Command by another JFRD officer. During multi-unit responses, units (including those equipped with PMDC's) shall report all *On-Scene*s directly to FRCC. 401.15.04 [Hospital Communications ] FRCC will advise Rescue Units when a hospital is unable to accept patients due to an *Internal Disaster* (e.g., power failure, water leak, fire). Units advising Trauma Alert, Stroke Alert, STEMI Alert, Cardiac Red, or Trauma Red will do so as soon as practical, giving: Criteria if applicable Hospital destination ETA to hospital After receiving a Trauma Alert, Stroke Alert, STEMI Alert, Cardiac Red, or Trauma Red notification, FRCC will contact the appropriate hospital emergency facility relaying all information received. 401.15.05 [Other Agency Requests ] FRCC shall note all other agencies contacted to assist JFRD units on initial dispatch in the additional information field (JEA en-route, JSO responding, Pop A-Lock en-route, etc.). If the supporting agency(s) are not required, units should advise FRCC as soon as possible to cancel them. Units requesting assistance from other agencies (JEA, JSO, Pop-a-Lock, etc.) shall specify the nature at the time of request. Just as is the case with JFRD, these other agencies need detailed information so that they can dispatch appropriately. 401.15.06 [Apparatus Problems ] Units with vehicle maintenance issues shall contact the Tactical Support Facility during business hours via A8. After hours or holidays, units shall contact FRCC. 401.15.07 [Systemwide Radio Failure ] Should a systemwide radio failure occur, on-duty personnel must return to their assigned station immediately. 11 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 FRCC will continue to dispatch units via the CAD/PMDC, and Red Phone, as necessary. Field units must make status updates (i.e., enroute, on-scene, available, etc.) via the PMDC. If unable to do so, or for other critical messaging, FRCC should be contacted by Red Phone or their direct line at 630-0522. As a last resort, and for the benefit of being able to communicate with nearby units, the following conventional simplex channels shall be utilized. These channels will allow units that are within close range, approximately one mile, of each other to communicate. A11 for units East and South of the St. Johns River A12 for units West and North of the St. Johns River Meanwhile, FRCC must also complete the following tasks as soon as possible: Contact the Radio Shop to determine the situation and expected length of outage Email "FIRE" advising of the situation and the need for on-duty units to return to their assigned station ASAP Issue BOLO message to all PMDCs advising of the situation and the need for all units to return to their assigned station ASAP Issue message to all Stations via the Purvis Station Alerting System advising of the situation and the need to remain at the station unless dispatched on a call Notify the JFRD Admin Group via the Ready Op messaging Notify all hospitals about the temporary inability to transmit Med Reports **401.16 [DISPATCHED UNITS ]** 401.16.01 [Units Responding from Quarters ] All dispatches of units in quarters will be preceded by an *Alert 1* (single alert tone of at least a 1-second duration), followed by all applicable dispatch information. It is the responsibility of field personnel to notify FRCC immediately if the unit dispatched: Is not in quarters Is not appropriately staffed to handle incident Has limited capabilities and is unable to handle incident 401.16.02 *A[vailable ]*[Units ] All dispatches of units on an *Available* status will be preceded by an *Alert 2* (alternating "hi-low" alert tone of at least a 1-second duration), followed by all applicable dispatch information. 12 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 If a response is not received from a dispatched unit within 15 seconds of initial dispatch, FRCC will attempt to contact the unit directly by radio and/or red phone. If the unit fails to respond after the second attempt, the next closest available unit will be dispatched and assisted by a fully staffed and equipped unit if applicable. FRCC will contact the appropriate Suppression or Rescue Chief and relay the unit's failure to respond. It is the responsibility of field personnel to notify FRCC immediately if the unit dispatched: Is not closest responder at its current location Is not appropriately staffed to handle incident Has limited capabilities and is unable to handle incident **401.17 [ACKNOWLEDGEMENT OF DISPATCH ]** 401.17.01 [Units Responding from Quarters ] Units in quarters will acknowledge receipt of dispatch by performing one of the following in descending order: Pressing station FSAS confirmation button. This action by itself does not confirm you are enroute Confirming dispatch via red phone Advising Enroute on appropriate Talk Group Pressing the Enroute button on PMDC if equipped 401.17.02 *A[vailable ]*[Units ] *Available* units shall acknowledge dispatch by advising "*En-Route"* and their current location on the appropriate Talk Group (this includes apparatus equipped with PMDC's) for the benefit of surrounding units. FRCC will acknowledge "*En Route*" by repeating the unit's current location only. *Available* units hearing dispatch of an incident or advised of an incident near their current location will briefly confer with initially dispatched unit to determine which is closer. The responding unit must advise FRCC of the decision. When an incident is dispatched near their current location, *Out-of-Position* units that are on an *Available* status shall advise FRCC if they are closer than the responding units. 13 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **401.18 [FRCC DISPATCH PROTOCOL ]** The type and amount of information received will dictate the initial assignment dispatched. The closest available unit will be dispatched to an incident and, if necessary, supported by the next available appropriately equipped and staffed company. 401.18.01 [Diverting Units ] FRCC shall divert units to other incidents based on the criteria that life takes precedence over property. If units are diverted, the next closest available unit will be dispatched to the first incident and assisted by a fully staffed/equipped unit, if applicable. Responding units may divert to a second incident, which exceeds the initial assignment in priority after advising they are closer and receiving approval from FRCC. A second unit will be dispatched to the first incident, as FRCC is notified of such. 401.18.02 [Cancellations ] Only the patient or complainant may request cancellation of responding units prior to the arrival of JFRD or JSO personnel. Upon FRCC relaying complainant/patient request, units may cancel at their discretion. FRCC will relay cancellation requests from units on-scene or JSO personnel to responding units. Responding units may advise "*Available*" or proceed at their discretion. 401.18.03 [Fire Alarms/False Alarms ] FRCC will relay all pertinent information received from alarm companies whether the units are en-route or on-scene. Field personnel will utilize this information at their discretion. 401.18.04 [Downgrading/Upgrading Alarms ] During multi-unit responses, the downgrading of an initial assignment may occur if an on-scene unit provides an initial report, a fire classification, and the appropriate Chief acknowledges the report. Chief Officers or FRCC may then direct responding units to utilize PMDC's or A2 to go available. Units on scene are not included. 14 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 Companies that possess special or prior knowledge of a dispatched location or situation may alter an assignment (upgrade or downgrade) at any time by immediately notifying FRCC of their decision. When information is received that would increase the amount and type of apparatus/equipment needed, assignments will be upgraded immediately. FRCC shall upgrade an assignment based upon information received from a complainant, another agency, or field personnel, provided responding units have not arrived. 401.18.05 [Limited Jurisdiction Areas ] When an incident occurs near a county line or military base, FRCC personnel shall automatically contact the adjacent county or agency and inquire on the availability of emergency units for assistance. JFRD Suppression apparatus will not be assigned to an EMS incident at NAS JAX or NAS Mayport unless specifically requested by the naval facility. Misrouted emergency rescue requests from on-base naval housing received by FRCC will be relayed to the Navy Regional Dispatch Center. FRCC will dispatch units when assistance is requested by the naval facility. FRCC shall contact UNF police for assistance at all incidents occurring on the University of North Florida Campus. FRCC shall notify Atlantic Beach Police and Neptune Beach Police of all life threatening incidents occurring within their jurisdiction. 401.18.06 [Law Enforcement Dispatched for Scene Safety ] The appropriate police agency will be dispatched to bars, lounges, or any high risk location where JFRD field personnel may be in danger. Responding units will be advised immediately as to any unusual or dangerous circumstances (fights in progress, suspect on scene, etc.) The appropriate police agency will be dispatched for traffic control on the initial dispatch of commercial structure fires, apartment fires, hazardous material incidents, and mass casualty incidents. 15 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 401.18.07 [Automated Skyway Express ] FRCC shall notify the Skyway Control Center Operator via the Red Phone if any incident involves the Skyway. FRCC shall instruct the operator to de-energize the rail system until verification of the incident location has been established. If an emergency occurs outside normal Skyway hours of operation, FRCC will contact the Skyway Operations Manager to meet the awaiting Suppression Company at the Control Center. 401.18.08 [Tankers] Tankers will automatically be assigned when they appear in the suggested assignments and upon field request. 401.18.09 [Ladders ] Ladder companies are the primary dispatch to all special details, low hanging wires, wires down, wires arcing or sparking, and children locked in vehicles when they are the closest available unit. 401.18.10 [Squads ] Squads are defined as an engine in their 1^st^, 2^nd^, and 3^rd^ due territories. On all other assignments, their main duty is to establish a Rapid Intervention Team (RIT) with a focus on rapid intervention and firefighter survival. All structure fires, Hazardous Materials incidents, and Special Operations incidents will require *at least* one Squad assigned as RIT. 401.18.11 [Chiefs ] The appropriate Chief will automatically be assigned when they appear in the suggested assignments, upon field request, or at the discretion of the FRCC Supervisor. The Technical Rescue Team Chief (Fire 4) will respond to: Special Operations incidents Incidents requiring deployment of the Technical Rescue Team The Firefighting/Marine Operations Chief (F8) will respond to: Significant ship/boat accidents and other marine incidents 16 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 The Hazardous Materials Chief (Fire 9) will respond to: Hazardous Materials incidents requiring a full team The Aircraft Rescue and Fire Fighting (ARFF) Chief (Fire 11) will respond to: Alerts at JAA operated airports (JIA, Cecil, Craig, and Herlong) Any incidents involving aircraft, regardless of location 401.18.12 [Command Van ] The Command Van will be assigned at the request of the Incident Commander or when they appear in the suggested assignments, 401.18.13 [Air Truck ] The Air Truck will be assigned to all confirmed *W3s,* when they appear in the suggested assignments, or upon request by field personnel. 401.18.14 [Rehab Unit ] The Rehab Unit serves as the primary apparatus for delivering rehabilitation equipment and supplies to an emergency scene. The Rehab Unit will be assigned to all confirmed *W3s,* when they appear in the suggested assignments, or upon request by field personnel. **401.19 [FIELD REPORTS / BENCHMARKS ]** 401.19.01 [Initial Report ] The first-arriving unit of a multi-unit response shall transmit a brief initial radio report including: 1\. Unit identification on-scene 2\. Building/incident description (occupancy, size, construction) 3\. Obvious conditions and initial tactics 401.19.02 [Fire Classifications ] **Any fire that involves FLAME damage to the structure will require the response of a Suppression District/Battalion Chief.** **W1 -** One Suppression unit required to handle incident (see SOG 406, Appendix B for full description) **W2 -** Two or more Suppression units required to handle incident (see SOG 406, Appendix B for full description) 17 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **W3 -** Full Assignment or Maximum Full Assignment required to handle incident (see SOG 406, Appendix B for full description) **2^nd^ Alarm, 3^rd^ Alarm, 4^th^ Alarm, 5^th^ Alarm --** See section 401.31 401.19.03 [Suppression Benchmarks] (see SOG 406.09.05) Primary Search Complete *Situation Under Control* *Secondary Search Complete* *W4* 401.19.04 [EMS Alerts ] MCI Level I (5-10) victims MCI Level II (11-20) victims MCI Level III (21-100) victims MCI Level IV (101-1000) victims MCI Level V (over 1000) victims Trauma Alert Stroke Alert STEMI Alert Cardiac Red Trauma Red **401.20 [FIELD PERSONNEL EMERGENCIES ]** 401.20.01 [Emergency Alarm Button ] If an emergency arises that may compromise the health, safety, or welfare of on duty JFRD personnel, the orange *Emergency Alarm Button* located on the portable radio should immediately be activated. Depending on whether it is a Mayday or Signal 34 situation, personnel should clearly state: Unit identification "Mayday! Mayday! Firefighter down/missing!" Present location of missing/trapped personnel, if known [OR ] Unit identification "Signal 34" Present location Activating the orange Emergency Alarm Button sets off an alarm and displays the unit's portable radio ID on all radio positions in FRCC. 18 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 Activating the orange Emergency Alarm Button will automatically lock down the channel and open the mic for 20 seconds, after that the mic must be physically keyed for Communications to receive any radio traffic. Not all ID numbers reflect a company or unit's portable radio. The ID number displayed If Emergency Alarm Button is **activated in error**, the unit shall notify in FRCC may belong to the portable radio itself. Therefore, if possible, it is imperative FRCC immediately and **advise "Situation Under Control."** each company or unit in distress announce their Unit name, number, and location. The Radio Shop programs the radio IDs. The Emergency Alarm Button must be reset after the emergency has ended. To reset, the user must hold the button down until receiving a long steady tone (approximately five seconds), then release. Should there be difficulty in resetting the alarm, advise FRCC over the radio that the situation is under control, and you are attempting to reset. 401.20.02 [Mayday] A "Mayday" is a transmission announced over the air by any firefighter that has or is in danger of becoming lost, disorientated, trapped, and or disabled during a fire or other emergency. FRCC will activate *Alert 3* tone (three short beeps in succession) and repeat transmission including "Emergency Traffic Only!" on the assigned isolated Talk Group. If multiple Talk Groups are in use for an incident, FRCC will also activate Alert 3 and repeat the transmission including "*Emergency Traffic Only!*" on the additional *Announcement Group(s).* Units should follow procedures outlined in Personnel Accountability SOG 404 - Procedures for Lost/Missing Firefighters. In the event of a mayday or lost/trapped firefighter, Command will begin a Roll Call by requesting an *Alert 3* (short rapid tones) from FRCC. Following the Alert 3, FRCC will announce: ***"All companies, stand-by for a Roll Call."*** FRCC will await further instructions from the Incident Commander. 401.20.03 [Signal 34 ] Signal 34 is utilized in the event of a firefighter(s) in a potentially life-threatening situation. This signal can be announced over the radio or indicated by pressing the *Emergency Alarm Button*. FRCC will attempt to contact the unit by radio to verify the emergency and location by repeating the transmission and receiving acknowledgement from the unit. If attempt is unsuccessful, FRCC will activate an Alert 3 tone for at least 1- second duration and broadcast the following on Talk Groups A1, A2, A3, and A4 simultaneously for the benefit of *Available* units: 19 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 "*Emergency Alarm activation for (unit name and number).*" "*Emergency traffic only!*" Upon hearing an *Alert 3* tone and the broadcast of "*Emergency Traffic Only*" from FRCC, field units shall do the following: Units on *Available* status shall maintain radio silence and await instructions from FRCC Non-emergency status changes shall be advised by red phone or PMDC FRCC shall dispatch an *Emergency Assistance Request* Assignment to the last known location of the unit. If a unit is on *Available* status and does not advise their present location with the *Signal 34*, FRCC will continue attempting to contact the unit and notify the applicable Chief of the situation. An Emergency Assistance Request Assignment shall consist of a Maximum Investigative Assignment (in addition to on-scene units) as well as the following: Rescue Unit Rescue Chief Appropriate law enforcement agency The unit in need of emergency assistance must notify FRCC immediately once the situation is *Under Control* or *All Clear*. FRCC will repeat transmission for the benefit of units maintaining radio silence during the alert. Note: ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- To maintain communication with the unit in distress, FRCC will not designate an alternate Talk Group until additional units arrive on scene and assess the situation. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- **401.21 [COMPANY/UNIT TRANSFERS ]** To maintain sufficient coverage and decrease response time, units shall be transferred by FRCC into depleted areas when necessary. 401.21.01 [Coverage ] Stations **40**, **48**, **and 55** shall always be covered. Stations 16 does not require a transfer Engine for coverage as long as the Crash Units are available to respond. Crash units shall not leave their assigned airport without approval from F11. The suppression apparatus assigned to the Technical Rescue Team (Station 4), Hazardous Materials Teams (Stations 7 and 21), and the ARFF stations (Stations 16 and 73) shall not be used as transfer companies but may conduct standbys within their first-due territory on an Available status. 20 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 In the combined territories of Stations 1, 2, 4, 5, and 9, two fully staffed Engine Companies and one fully staffed Ladder Company shall always be maintained. In the combined territories of Stations 60 and 71, one fully staffed suppression apparatus with a pump shall always be maintained. Field Chiefs may suggest and coordinate with the FRCC Supervisor for unit transfers to depleted areas and for *stand-by* assignments. 401.21.02 [Transfer Guidelines ] Units shall conduct transfers based on the following guidelines: Officers will ensure transfers are performed immediately but on a non emergency status, unless otherwise advised Units must remain in transfer area until notified by FRCC to return to quarters **401.22 [SPECIALIZED RESPONSE TEAMS ]** 401.22.01 [Hazardous Materials (HazMat) Teams ] ***Station 7*** - (Engine 7, Hazmat 7, Rescue 7, Tower Ladder 7) ***Station 21*** - (Engine 21, Hazmat 21 Rescue 21, Tower Ladder 21) The Haz Mat Rescues are part of the Haz Mat Team when dispatched as part of a Haz Mat assignment. An additional Rescue Unit will be dispatched to satisfy various assignments. 401.22.02 [Decontamination Unit (Decon) ] The Decontamination Team is comprised of Fire Station 21 and will be dispatched at the request of the IC when information is received indicating numerous persons are ill and are experiencing the same type of symptoms. Fire 9 and a Hazardous Materials Team will be assigned to all incidents involving the Decon Unit. 401.22.03 [Technical Rescue Team (TRT) ] The Technical Rescue Team is compromised of all apparatus assigned to Station 4 and will respond *together* on all incidents involving: Confined Space Rescue Operations High Angle Rescue Operations Trench Collapse Rescue Operations Industrial machinery incidents involving entrapment 21 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 Structural Collapse Extrications involving Tractor Trailers, Buses, Trains or Multiple Vehicles High Rise Structure Fires Confirmed W-3's involving commercial buildings (IC should consider using the TRT as RIT) F4 will be assigned to all incidents involving the Technical Rescue Team. 401.22.04 [Secondary Rapid Intervention Team (RIT) Assignment ] A secondary RIT consisting of the TRT will automatically be assigned on all W 3's involving large commercial structures (i.e., warehouse, strip mall, enclosed mall, office building, etc.). Fire 4 will be assigned with the secondary RIT to assist the on-scene Incident Commander with this expanded assignment. The Incident Commander can alter this assignment as needed. **401.23 [DEPLOYMENT TEAMS ]** 401.23.01 [Urban Search and Rescue (USAR) Team ] A team combined of all members of the Specialized Response Teams, on or off duty. The USAR Team will be activated by administrative request to assist with urban search and rescue deployments. 401.23.02 [Deployment Trailer ] The Deployment Trailer is a semi-tractor trailer mobile communication center utilized primarily for long-term, out-of-town deployment. **401.24 [AFTER HOURS NOTIFICATIONS ]** The Duty Division Chief will be the primary administrative contact for serious and/or unusual events or incidents after normal working hours. If the Duty Division Chief is unreachable contact the applicable Division Chief or Deputy Division Chief. 22 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **[APPENDIX A ]** NOT TESTABLE **[STANDARD SUPPRESSION ASSIGNMENTS ]** **401.24 [INVESTIGATIVE ASSIGNMENTS / SPECIAL DETAIL ]** 401.24.01 [Units ] An *Investigative Assignment* consists of: Suppression Unit (Ladder or Engine) Ladders are the primary response to the following incident types/call descriptions when they are the closest available unit. 401.24.02 [Incident Types / Call Descriptions ] *\*\*Assist a Citizen* or *Special Detail* \*\*Calls in which information received indicates a non-serious nature or the caller is convinced it is not serious \*\*Tree Incident (fallen without injury) Child locked in vehicle Elevator Incident with no injuries Low hanging wires, wires down, arcing, or sparking Wires burning **401.25 [SINGLE ENGINE RESPONSE ]** [Incident Types / Call Descriptions ] Brush fire (no potential for extention or life hazard exists (non-emergency) Chemical Leak/Spill (single family dwelling) Dumpster Electrical, gas, or chemical odor/investigation (single family dwelling or outside area) Fire (must specify - shopping carts, bikes, trees, etc.) Fuel Leak Vehicle (no more than 4 wheels) Grass Fire (no potential for extention or life hazard exists) Heater Malfunction Investigation (must specify) Mailboxes (commercial and residential) 23 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 Outdoor LP Gas Leak (20 lb. cylinder or less) Pleasure Boat Docked/Inland water source, lakes, ponds, nonnavigable waterways, etc. Private Dock (Inland water source, lakes, ponds, non-navigable waterways, etc.) Residential Fire Alarms (single family dwelling) Smoke Odor (single family dwelling or in the area) Transformer Fire Trash Fire (no potential for extension or life hazard (non-emergency) Unverified 911 Vehicle Fire (autos, vans, pickups) \*\*Bomb Threat (assist law enforcement) \*\*Civil Disturbance \*\*Land Clearing (no potential for extention or life hazard) \*\*Oil Spill (less than 20 gallons) \*\* = Respond signal 15 status -- no lights and sirens **401.26 [MAXIMUM INVESTIGATIVE ASSIGNMENT ]** 401.26.01 [Units ] A Maximum Investigative Assignment consists of: 1 - Engine 1 - Ladder 1 - Suppression Chief 401.26.02 [Incident Types / Call Descriptions ] Appliance Fires - contained Chemical Leak/Spill Multi-Family Residence, Commercial Chemical Odor Multi-Family, Commercial Commercial Vehicle (smoking or on fire) Commercial Fire Alarms (includes apartments) Electrical, gas, or chemical odor/investigation (apartments, commercial building, daycare, enclosed mall, high life hazard, high rise, hospital, hotel, industrial, mercantile, motel, nursing home, restaurant, school, service station, strip mall, warehouse) Passenger Bus (smoking or on fire) Recreational Vehicle (smoking or on fire) 24 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 Smoke Odor (apartments, commercial building, daycare, enclosed mall, high life hazard, high rise, hospital, hotel, industrial, mercantile, motel, nursing home, office, restaurant, school,service station, strip mall, warehouse.) Tractor Trailer (smoking or on fire) (See Commercial) Vehicle Fire (commercial and recreational) **401.27 [SPECIALIZED MAXIMUM INVESTIGATIVE ASSIGNMENT ]** A Specialized Maximum Investigative Assignment will consist of a ***Maximum Investigative Assignment* [plus] the following** additional field personnel or specialized apparatus or teams: 401.27.01 [Barricaded or Hostage Incident (when requested by law enforcement)] 1 - Rescue Unit 401.27.02 [Bridge Collapse ] Maximum Investigative Assignment from each side of the river Technical Rescue Team Fire 4 Fire 8 2 - Marine Units 1 - Squad 2 - Rescue Units from each side of the river 1 - Rescue Chief Command Van 401.27.03 [Chemical Leak/Spill within a commercial building ] Hazardous Materials Team Fire 9 1 additional Suppression Chief 1 - Squad 1 - Rescue Unit 401.27.04 [Chemical Leak/Spill involving a Tanker ] Hazardous Materials Team Fire 9 1 additional Suppression Chief 1 - Squad 1 - Rescue Unit 25 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 401.27.05 [Confirmed Bomb/WMD Threat ] Hazardous Materials Team Fire 9 1 additional Suppression Chief 1 -- Squad 1 - Rescue Unit 401.27.06 [Construction/Industrial Incident ] Technical Rescue Team Fire 4 1 - Rescue Unit 1 - Rescue Chief 1 additional Suppression Chief 1 - Squad 401.27.07 [Dock Fire (public/private in navigable waterways)] 2 - Marine Units F8 401.27.08 [Emergency Assistance Request (Signal 34)] 1 - Rescue Unit 1 - Rescue Chief Appropriate law enforcement agency 401.27.09 [Gas Cylinder Fire (outside and \< 100lb)] Hazardous Materials Team Fire 9 1 additional Suppression Chief 1 - Squad 401.27.10 [Gas Cylinder Leak (outside and \> 100 lb)] Hazardous Materials Team Fire 9 1 additional Suppression Chief 1 - Squad 1 - Rescue Unit 401.27.11 [Gasoline Leak (involving a Tanker)] Hazardous Materials Team Fire 9 1 additional Suppression Chief 1 - Squad 1 - Rescue Unit 26 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 401.27.12 [Gas Line Cut/Severed ] Hazardous Materials Team Fire 9 1 additional Suppression Chief 1 - Squad 1 - Rescue Unit 401.27.13 [Hostage Situation (Multi Family/Commercial Building)] 1 - Rescue Unit 401.27.14 [Industrial/Machinery Incident (Entrapment/Multiple Victims/etc.)] Technical Rescue Team Fire 4 1 - Squad 1 - Rescue Unit 1 - Rescue Chief 1 additional Suppression Chief 401.27.15 [Passenger Bus Fire ] 1 - Rescue Unit 401.27.16 [Radiation Incident (No WMD) ] Hazardous Materials Team Fire 9 1 additional Suppression Chief 1 - Squad 1 - Rescue Unit 401.27.17 [RV/Commercial Vehicle ] 1 - Tanker 401.27.18 [Railroad Incident -- Freight Train ] Maximum Investigative Assignment from each side of RR tracks Both Hazardous Materials Teams Fire 9 Technical Rescue Team Fire 4 1 - Squad 1 - Rescue Unit 1 - Rescue Chief 1 additional Suppression Chief 27 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 401.27.19 [Railroad Incident -- Passenger Train ] Maximum Investigative Assignment from each side of RR tracks Hazardous Materials Team Fire 9 Technical Rescue Team Fire 4 1 - Squad 3 - Rescue Units 1 - Rescue Chief 401.27.20 [Train Fire -- Freight Train ] Maximum Investigative Assignment from each side of RR tracks Both Hazardous Materials Teams Fire 9 Technical Rescue Team Fire 4 1 - Squad 2 - Rescue Units 1 - Rescue Chief 1 additional Suppression Chief 401.27.21 [Train Fire -- Passenger Train ] Maximum Investigative Assignment from each side of RR tracks Fire 4 Technical Rescue Team 1 - Squad 2 - Rescue Units 1 - Rescue Chief 401.27.22 [WMD Investigations involving, chemical, biological, radiological/nuclear,] [high yield explosive weapons (includes "White Powder" investigations)] Hazardous Materials Team Fire 9 1 additional Suppression Chief 1 - Squad 1 - Rescue Unit 28 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **401.28 [FULL ASSIGNMENT ]** 401.28.01 [Units ] **Full** Assignment consists of: 4 - Engines 2 - Ladders 3 - Suppression Chiefs 1 - Squad 1 - Rescue Chief 2 - Rescue Units 3 - Tankers If **confirmed W3**: 1 - Rehab Unit 1 - Air Truck (Sig. 15 response unless directed otherwise) 401.28.02 [Incident Types / Call Descriptions ] All Structure Fires, excluding hospitals, nursing homes, convalescent centers, high rises, high-life hazard occupancies Gas cylinder leaks -- inside a structure and \< 100 lb Fire-related incidents involving the **Automated Skyway Express** (excluding trash receptacles) **401.29 [SPECIALIZED FULL ASSIGNMENT ]** A Specialized Full Assignment consists of a ***Full Assignment* plus the following** field personnel or specialized apparatus or teams: 401.29.01 [Building Collapse ] Technical Rescue Team Fire 4 2 - Rescues 1 - Tanker Command Van Air Truck 401.29.02 [Chemical Leak/Spill (occurring within an industrial site)] Hazardous Materials Team Fire 9 29 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 401.29.03 [Confined Space Rescue ] Technical Rescue Team F4 1- Rescue Unit Command Van Air Truck 401.29.04 [Elevator Incident (Structural Failure)] Technical Rescue Team 401.29.05 [Fire JEA/Electrical Substation ] Hazardous Materials Team Fire 9 401.29.06 [Fire Tanker Truck ] Hazardous Materials Team Fire 9 401.29.07 [Gas Cylinder Fire (within a structure)] Hazardous Materials Team Fire 9 401.29.08 [Gas Cylinder Fire (outside a structure and \> 100 lb)] Both Hazardous Materials Teams Fire 9 401.29.09 [Gas Cylinder Leak (within a structure)] Hazardous Materials Team Fire 9 401.29.10 [Ship/Boat/Barge Fire or Incident ] Both Hazardous Materials Teams Fire 9 Fire 4 Fire 8 2 - Marine Units Technical Rescue Team 30 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 401.29.11 [Storage Tank Fire ] Both Hazardous Materials Teams Fire 9 Command Van Foam Unit 401.29.12 [Structural Collapse ] Technical Rescue Team Fire 4 Command Van Air Truck 401.29.13 [Trench Collapse ] Technical Rescue Team Fire 4 Command Van Air Truck **401.30 [MAXIMUM FULL ASSIGNMENT ]** A Maximum Full Assignment will be dispatched to structure fires involving hospitals, nursing homes, convalescent centers, and high-rise buildings. The assignment will consist of a ***Full Assignment* plus the following**: 1 - Engine 1 - Ladder 1 - Tanker 1 - Suppression Chief 2 - Rescue Units 1 - Suppression Chief with mobile repeater system (F1, F5, F7, F9), if not already assigned 401.30.01 [Additional units for High-Rise Building] 1 - Engine 1 - Squad 1 - Rescue Unit Technical Rescue Team Fire 4 31 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **401.31 A[DDITIONAL ALARM ASSIGNMENTS (2]^ND^[, 3]^RD^[, 4]^TH^[, 5]^TH^[)]** Each additional alarm will consist of: 2 - Engines 1 - Ladder 1 - Suppression Chief (at least 1 Suppression Battalion Chief must be assigned to any multi-alarm assignment) 1 - Rescue If a Full Assignment or Maximum Full Assignment, depending on the type of structure involved, was not sent on the initial dispatch, the balance of the appropriate assignment will be dispatched along with the 2^nd^ Alarm Assignment. 2^nd^ Alarm Assignments shall be dispatched when advised by JFRD field personnel only. For notification purposes only, FRCC will notify all stations of additional Alarm Assignments by activating the *All Stations* tones and broadcasting alarm, location, and Talk Group. **401.32 [GENERAL ALARM ]** General alarms are events of such magnitude that the IC must consider calling in off-duty firefighters and mutual aid from surrounding counties. Once the General Alarm has been sounded, call back procedures and all future equipment requests will be tailored to the event. **401.33 [W4 ]** The W4 signal is not a tactical signal but a *health & safety* one. It can be declared before or after the signal 77 (under control) is given. Once a W4 is declared, the following apparatus will be dispatched at a minimum: 1 - Engine 1 - Ladder 1 - Rescue Rehab Unit Air Truck 32 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **[APPENDIX B ]** NOT TESTABLE **[SPECIFIED SUPPRESSION ASSIGNMENTS ]** **401.34 [ELECTRIC VEHICLE FIRES ]** **401.34.01 Passenger vehicle** 1 - Engine 1 - Suppression Chief 1 - Tanker Hazardous Materials Team F9 **401.34.02 Commerical vehicle (bus, cargo truck, etc.)** 2 - Engines 1 - Ladder 2 - Tankers 1 - Suppression Chief Hazardous Materials Team F9 **401.35 [WILDLAND FIRES ]** Response assignments to brush fires shall be determined by the Fire Readiness Level (FRL) provided daily by the Division of Forestry (DOF). FRCC shall obtain and advise field personnel of the daily FRL. The FRL definitions and assignments are as follows: 401.35.01 [FRL **1** (Little to no fire activity) ] 1 - Engine 1 - Brush Truck 401.35.02 [FRL **2** (Routine fire anticipated) ] 1 - Engine 1 - Brush Truck 1 - Tanker 33 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 401.35.03 [FRL **3** (Fire occurrence above average) ] 2 - Engines 1 - Brush Truck 2 - Tankers 2 - Suppression Chiefs 401.35.04 [FRL **4/5** (Fire occurrence high/extreme) ] 3 - Engines 2 - Brush Trucks 2 - Tankers 2 - Suppression Chiefs 1 - Rescue Unit **401.36 [AIRCRAFT INCIDENTS ]** 401.36.01 [Alert Definitions ] The term "ALERT" is airport terminiology for an aircraft incident. The pilot announces the emergency, and the alert level is determined by the air traffic control tower or the ARFF crew. Alert 1's and 2's should be expected at airports only. ***Alert I* -** Aircraft is approaching the airport and is experiencing a **MINOR** issue. ***Alert 2* -** Aircraft is approaching the airport and is experiencing a **MAJOR** issue. ***Alert 3 -*** Aircraft has crashed at an airport or off-site, is parked and is endangered by fire or explosives, aircraft is involved in a collision, or any emergency that the pilot in command requests immediate ARFF response. 34 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 401.36.02 [Aircraft Alert Assignments ] 401.36.03 [Units ] **Aircraft Investigative Assignment** ARFF Station only **Aircraft Maximum Investigative Assignment** ARFF Station(s) if applicable 1 - Engine 1 - Ladder 1 - Suppression Chief F11 1 - Rescue Chief 1 -- Rescue **Aircraft Full Assignment** ARFF Station(s) if applicable 4 - Engines 1 - Ladder 1 - Squad 2 - Suppression Chiefs F11 2 - Rescue Chiefs 4 - Rescues 3 - Tankers Rehab Unit **Aircraft Max Full Assignment** ARFF Station(s) if applicable 6 - Engines 2 - Ladders 1 - Squad 2 - Suppression Chiefs F11 F4 F9 3 - Rescue Chiefs 10 - Rescues 4 - Tankers Technical Rescue Team Both Hazardous Material Teams 35 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 Command Van Air Truck Rehab Unit 401.36.04 [Responses ] **[JIA ]** Alert 1 Station 16 (Aircraft Investigative Assignment) F11 (Sig. 15 status) Alert 2 Fire Station 16 Aircraft Full Assignment (Sig. 15 status) Alert 3 Station 16 Aircraft Max Full Assignment Florida Air National Guard (FANG) **[Cecil Airport ]** Alert 1 Station 56 Station 73 (Sig.15 status) F11 (Sig. 15 status) Alert 2 Station 56 Station 73 Aircraft Full Assignment (Sig.15 status) Alert 3 Station 56 Station 73 Aircraft Max Full Assignment **[Craig Airport (Jax Executive) ]** Alert 1 Aircraft Max Investigative Assignment Alert 2 Aircraft Max Investigative Assignment Alert 3 Aircraft Full Assignment 36 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **[Herlong Airport]** (Alert 1 not possible due to no tower) Alert 2 Aircraft Max Investigative Assignment Alert 3 Aircraft Full Assignment **[Off Airport Property ]** Off-site Aircraft Full Assignment 1 - Brush Truck Consider DOF Consider JSO Aviation Unit Naval Bases (NAS Jax or Mayport) Aircraft Full Assignment If aircraft is reported to be a commercial aircraft, upgrade to the Aircraft Max Full Assignment. If aircraft report to be in water, add JFRD Marine Unit(s), JSO Aviation, and USCG. **[Aircraft 2]^nd^ [Alarm ]** If Aircraft Full Assignment previously dispatched, upgrade to the Aircraft Max Full Assignment If Aircraft Max Full Assignment already dispatched, increase to a Level 4 MCI response **401.37 [MARINE INCIDENTS ]** Marine 21 (**M21**), Marine 32 (**M32**), Marine 34 (**M34**), Marine 42 (**M42**), and Marine 50 (**M50**) are aluminum Jon boats with small outboards that are kept on trailers. They can be dispatched to inland waterways (i.e., lakes, ponds, creeks) that are not accessible from a navigable waterway. Rigid Hull Inflatable Boat (RHIB) 40 (**RHIB40**) is a 19 ft. ridged hull inflatable boat that can be dispatched to inland water ways and near shore incidents. RHIB40 is normally kept on a lift at Station 40. **MUD38** is an aluminum Jon boat with shallow water drives that make it capable of low water operation. MUD38 is kept on a trailer at Station 38. 37 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 401.37.01 [Marine Accident (accidents within a waterway involving a watercraft)] 1 - Suppression Company 1 - Rescue Unit 2 - Marine Units F8 401.37.02 [Marine Distress Incident ] 1 - Suppression Company 2 - Marine Units F8 401.37.03 [Inland Water Sources ] Assignments for all life-threatening incidents involving inland water sources (i.e., lakes, retention ponds, and other areas not accessible from a navigable water way) shall be as follows: 1 - Suppression Company 1 - Jon Boat or RHIB 1 - Suppression Chief F8 1 - Rescue Unit 401.37.04 [Jumper (Suicide Attempt) ] Assignments for incidents where an individual has jumped, or is threatening to jump, into the waterway shall be as follows: 1 - Suppression Company 2 - Marine Units 1 - Rescue Unit 1 - Suppression Chief F8 401.37.05 [Offshore Response ] Requests for assistance offshore may include sinking vessels, boat fires, search, and rescue, etc. In cases where M40 and/or M38 are dispatched to an incident offshore, F8 should always be consulted prior to dispatch and consider responding to Station 40 to establish command. Station 40 has a VHF (marine) radio base station that is capable of long-distance offshore communication. 38 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 401.37.06 [Flooding ] Any standard EMS or Fire-related incident in an area known to be flooded will require one Jon Boat or RHIB in addition to the appropriate EMS or Suppression assignment. 401.37.07 [Body Recovery (obvious death) ] Assignments for incidents involving body recovery (usually assisting other agencies) shall be as follows: 1 - Suppression Company 1 - Marine Unit (Jon Boat or RHIB depending upon waterway accessibility) 401.37.08 [Special Detail ] Requests for assistance by stranded boaters or assignments to clear debris from waterways will receive a special detail assignment of 1 Marine Unit. 39 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **[APPENDIX C ]** NOT TESTABLE **[EMS ASSIGNMENTS ]** **401.38 [STANDARD ASSIGNMENT ]** The standard assignment for an EMS incident will consist of 1 Rescue Unit and 1 Suppression Company (two-person minimum). Engines/Squads will be the primary Suppression response to EMS incidents within their *first-due territory*. The assignment for vehicle accidents will require 1 Suppression apparatus with a minimum of 250 gallons of water, if not included in the initial dispatch. In all cases, the nearest apparatus will be in the initial dispatch (Tankers, Brush Trucks, etc., if appropriate). **401.39 [EXTRICATION ASSIGNMENT ]** Assignments for incidents requiring extrication shall consist of the following: 2 - Engines 1 - Ladder 2 - Suppression Chiefs 1 - Rescue Chief 2 - Rescue Units If the vehicle is submerged in water, dispatch appropriate marine unit(s). **401.40 [CARDIAC/TRAUMA RED ]** The assignment for a confirmed Cardiac or Trauma Red, CPR in progress, or call in which the victim is reported to be not breathing (respiratory arrest), shall consist of the following: 2 - Suppression Companies 1 - Rescue Unit 1 - Rescue Chief **OR** 1 - Suppression Company 2 - Rescue Units 1 - Rescue Chief 40 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **401.41 A[CTIVE SHOOTER ]** This assignment is intended to be an initial response to an active assailant incident where the number of patients is unknown. Once a more definitive patient count is determined, the correct MCI Level can be declared as appropriate. 4 - Rescue Units 4 - Engines 1 - Ladder 1 - Squad 2 - Suppression Chiefs 2 - Rescue Chiefs **401.42 [MASS CASUALTY INCIDENT (MCI) ASSIGNMENTS ]** If appropriate MCI Level Assignment was not sent on the initial dispatch, the balance of the assignment will be dispatched along with the original assignment. 401.42.01 [Level I (5 - 10 patients) ] 4 - Rescue Units 2 - Engines 1 - Ladder 2 - Suppression Chiefs 2 - Rescue Chiefs FRCC will notify the 2 closest hospitals to the incident and the 2 closest Trauma Centers 401.42.02 [Level II (11 - 20 patients) ] 6 - Rescue Units 4 - Engines 2 - Ladders 2 - Suppression Chiefs 2 - Rescue Chiefs FRCC will notify the 3 closest hospitals to the incident and all the local Trauma Centers 401.42.03 [Level III (21 -100 patients) ] 8 - Rescue Units 6 - Engines 2 - Ladders 2 - Suppression Chiefs 3 - Rescue Chiefs MCI-59 41 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 RHB-5 FRCC will notify the 4 closest hospitals to the incident and all the local Trauma Centers 401.42.04 [Level IV (101-1000 patients) ] Level III assignment MCI-1 Mutual Aid from surrounding agencies and private services 401.42.05 [Level V (more than 1000 patients) ] Level IV assignment State and Regional Mutual Aid may be needed **401.43 A[UTOMATED SKYWAY EXPRESS ]** EMS response to the Automated Skyway Express is as follows: 401.43.01 [Passenger Loading Station ] Standard EMS Assignment 401.43.02 A[ny Other Location ] Full assignment **401.44 A[IR TRANSPORT UNIT (ATU) ASSIGNMENTS ]** An ATU may be placed on standby status based upon information received and at the discretion of the FRCC Supervisor, or at the request of responding field personnel. FRCC shall advise responding units of the ATU's standby status and dispatch a unit to establish a landing zone. If field personnel request an ATU to respond, the following units will be assigned: 1 - Suppression unit (Engine, Ladder, Brush, or Tanker) for Landing Zone (if not already dispatched) 1 - Suppression Chief 1 - Rescue Chief [Other Agency/Off Duty personnel request for ATU ] An ATU may be launched at the request of off-duty JFRD personnel and other reliable authorized personnel (FHP, local police agencies, other fire departments, physicians, other medical personnel, etc.) as outlined in SOG 415 Should another authorized agency on scene request to launch an ATU prior to the arrival of JFRD, the requesting agency assumes responsibility for establishing the landing zone. If JFRD arrives before the ATU, they may assist. 42 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **[APPENDIX D ]** NOT TESTABLE **[MUTUAL AID ]** **401.45 [DEFINITION ]** *Mutual Aid* -- a request for assistance from agencies of surrounding counties, municipalities, and military facilities. **401.46 [SUPPRESSION MUTUAL AID ]** 401.46.01 [Small fire (auto, woods, etc.):] Dispatch units as requested Notify appropriate Suppression Chief 401.46.02 [Structure Fire or larger incident: ] Dispatch at least the following: 2 - Engines 1 - Ladder 1 - Squad 1 - Tanker (if appropriate) 2 - Suppression Chiefs Notify the appropriate Suppression Battalion Chief, if not assigned to the incident 401.46.03 [Request for Suppression Company(s) to Distant Locations] Contact Chief of Operations for instructions and notify Director/Fire Chief of incident Dispatch according to Chief of Operations instructions Notify the appropriate Suppression Battalion Chief, if not assigned **401.47 [EMS MUTUAL AID ]** 401.47.01 [Requests for one or two Rescue Units ] Dispatch as requested Notify the appropriate Rescue Chief if two are dispatched 43 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 401.47.02 [Requests for more than two Rescue Units ] Dispatch 2 Rescue Units, including appropriate Rescue Chief Contact Division Chief of Rescue for decision concerning additional units and notify the Director/Fire Chief of the incident Dispatch the balance of the request based on decision from Division Chief of Rescue Notify appropriate Rescue Battalion Chief, if not assigned 401.47.03 [Requests for Rescue Unit(s) to Distant Locations ] Contact Division Chief of Rescue for instructions and notify the Director/Fire Chief of incident Dispatch according to Chief of Rescue's instructions Notify the appropriate Rescue Battalion Chief, if not assigned 44 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **[APPENDIX E ]** NOT TESTABLE **[ST JOHNS COUNTY FIRE/RESCUE ]** **JFRD Radios** SJCFR Dispatch channel is located on the InterOp flight. This is their primary channel for routine EMS and suppression calls. SJCFR TAC1, TAC2, TAC3, and TAC4 are located on the InterOp flight. These are used for large assignments. **SJCFR Radios** They have our B1, B5, B9, B13, A1, A2, and A3. They do not have our A4. **[ATLANTIC BEACH PD, JACKSONVILLE BEACH PD, NEPTUNE BEACH PD] JFRD and JBPD Radios** A **NIMS** channel (our C6, C7, C8, or C9) can be used to facilitate communications. **[JACKSONVILLE SHERIFF'S OFFICE ]** **JFRD and JSO Radios** A **NIMS** channel (our C6, C7, C8, or C9) can be used to facilitate communications. Our A10 is permanently patched to JSO's Marine Operations channel. **[JACKSONVILLE BEACH OCEAN RESCUE ]** **JFRD Radios** Jacksonville Beach Ocean Rescue operates on our **C2**. **Jacksonville Beach Ocean Rescue Radios** They have "Lifeguard Dispatch" which is our C2. **[CLAY COUNTY FIRE/RESCUE ]** **JFRD Radios** CCFR Primary channel is located on our InterOp flight. This is their primary channel routine EMS and suppression calls. CCFR TAC1, TAC5, TAC9, and TAC12 are located on the InterOp flight. These are used for large assignments. **CCFR Radios** They have our B1, B5, B9, B13, A1, A2, A3, and A4. 45 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **[NAVY FIRE (NAS & MAYPORT) ]** **JFRD Radios** We don't have their channels programmed. **Navy Radios** They have all our channels and will switch to a JFRD channel when working with us. **[NASSAU COUNTY FIRE/RESCUE ]** **JFRD Radios** NCFR Channel 1 and Channel 2 are on our InterOp flight. These are their primary channels for routine EMS and Suppression calls. **NCFR Radios** They have our B1, B5, B9, B13, A1, A2, A3, and A4. **[BAKER COUNTY FIRE/RESCUE & MACCLENNY FD ]** **Baker County and MacClenny Radios** We can't communicate because they have VHF radios. Dispatch centers will relay info. **[MARINE CHANNEL (A10) ]** **JFRD Radios** Our Marine channel is **A10**. You can communicate with the marine agencies listed below. **Various Agencies Radios** Coast Guard**,** FWC, JSO, Nassau, St. Johns, and Clay, all have it but under varying names. **[OTHER HELPFUL INFORMATION ]** If utilizing another department's (Clay, St John's) radio channel, you are keying up on a radio tower in their county. This means that you must be close to that county before achieving reception. If utilizing another department's (Clay, St John's) radio channel, FRCC is not able to monitor. Should you need to communicate with FRCC, you'll need to either switch back to a JFRD channel or maintain JFRD communications on a second radio. The NIMS channels are a reliable means of communication in this region if bordering departments switch to the same NIMS channel, except in Baker County as noted above. The simplex channels are A11 & A12. These are very short range. They are ideal for deployments when units are within a few miles of each other. FRCC can't monitor. If you operate on a JFRD Bravo channel in another county, be aware that you are utilizing radio towers in Duval County. Get very deep into the other county and you will lose reception. 46 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **[APPENDIX F ]** NOT TESTABLE **[RADIO TERMINOLOGY ]** **401.47 [STANDARD PHRASES ]** The following are standardized phrases to be used in JFRD radio transmissions: ***Acknowledge*** -- (message understood) ***Affirmative*** -- (yes/correct) ***All Clear*** -- Indicates Primary or Secondary Search is complete ***Available*** ***ASAP*** (As Soon As Possible) ***Can you copy?*** ***Cancel*** ***Change to Talk Group*** ***Completed Assignment*** ***Did you receive the message?*** ***Disregard*** ***Emergency Traffic*** ***End of message*** ***ETA (Estimated Time of Arrival)*** ***In Quarters*** ***Location?*** ***Loud and Clear*** ***Message Delivered*** ***Negative*** ***On-Scene*** ***Out-of-Service*** ***Rapid Response*** ***Receiving Poorly*** ***Relayed Information*** ***Repeat*** ***Responding*** ***Returning/Return to Quarters*** ***Situation Under Control*** -- During structure fires, indicates forward progression of fire is stopped. During other incidents, this statement indicates field personnel are not involved in a life-threatening situation. 47 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE  FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 ***Slow response*** ***Standby*** ***Visitors/Officials*** ***What is my CCR number?*** **401.48 [STANDARD ABBREVIATIONS ]** The following standard abbreviations will be used by FRCC in the additional information field: **ABD** -- Abdomen **ADV** -- Advised **ALM** -- Alarm **ATC** -- Attempting to Contact **BF** -- Black Female **BLDG** -- Building **BLK** -- Black **BM --** Black Male **BRN --** Brown **BYF --** Boyfriend **CMP** -- Complainant **CO** -- Company **CR** -- Cardiac Red **DOT** -- Department of Transportation **EB** -- East Bound **ELD** -- Elderly **ENR** -- En-Route **EOC** -- Emergency Operations Center **F** -- Female **FOR** -- Forestry **FRM** -- From **FRT** -- Front **GAL** -- Gallon 48 of 49 STANDARD OPERATING GUIDELINES TITLE: Communications CITY OF JACKSONVILLE FIRE AND RESCUE DEPARTMENT CREATED: 08/89 REVISED: 5/23 SOG: 401 **GF** -- Girlfriend **HTL** -- Hotel **INJ** -- Injury **JEA** -- Jacksonville Electric Authority **JSO** -- Jacksonville Sheriff's Office **KH** -- Key Holder **LSH**- Last Seen Heading **LEO**- Law Enforcement Officer **M** -- Male **NAT UNK** -- Nature Unknown **NB** -- North Bound **NOI**- No Other Information **OD** -- Overdose **PED** -- Pedestrian **PL** -- Parking Lot **POSS** -- Possible **PP** -- Payphone **PRIV PROP** -- Private Property **PU** -- Pickup **SB** -- South Bound **SIG** -- Signal **THRU** -- Through **TRL** -- Trailer **UNK** -- Unknown **WB** -- West Bound **WF** -- White Female **WM** -- White Male **VEH** -- Vehicle **VS** -- Versus **YO** -- Years Old 49 of 49