Soft Skills Sales Quiz PDF

Soft Skills Sales Quiz Question 1: What are soft skills also known as? a) Technical skills b) People skills c) Hard skills d) Negotiation tactics Correct Answer: b Explanation: Soft skills are also called people skills because they help foster trusting relationships. Question 2: Why are soft skill...

Soft Skills Sales Quiz Question 1: What are soft skills also known as? a) Technical skills b) People skills c) Hard skills d) Negotiation tactics Correct Answer: b Explanation: Soft skills are also called people skills because they help foster trusting relationships. Question 2: Why are soft skills critical for sales? a) They help teams understand the product better. b) They assist in fostering trust and open communication. c) They improve technical knowledge. d) They eliminate the need for product knowledge. Correct Answer: b Explanation: Soft skills build trust and open communication, essential for sales. Question 3: According to the LinkedIn 2019 Global Talent Trends Report, what percentage of hiring managers say soft skills are more valuable than technical skills? a) 89% b) 81% c) 92% d) 91% Correct Answer: c Explanation: 92% of hiring managers value soft skills over technical skills. Question 4: Which of the following is NOT a core soft skill for sales? a) Active listening b) Negotiating c) Writing technical reports d) Building rapport Correct Answer: c Explanation: Writing technical reports is not considered a soft skill for sales. Question 5: Open-ended questions typically begin with: a) "Can you explain...?" b) "What is...?" c) "Why...?" d) All of the above Correct Answer: d Explanation: Open-ended questions often start with phrases like "Can you explain...", "What is...", or "Why...". Question 6: What is the key purpose of active listening? a) To quickly prepare a response. b) To focus intently on the other person’s words and collect valuable information. c) To determine the next sales pitch. d) To interrupt and share your own ideas. Correct Answer: b Explanation: Active listening focuses on collecting information rather than preparing an immediate response. Question 7: Which skill involves observing body language and facial expressions to understand emotions? a) Mirroring conversation b) Building rapport c) Reading body language d) Persuasion Correct Answer: c Explanation: Reading body language helps understand emotions and adjust communication. Question 8: What does mirroring conversation involve? a) Repeating key points, confirming understanding, and asking for clarification. b) Mimicking every word said by the other person. c) Speaking louder to assert dominance. d) Interrupting to clarify your own opinions. Correct Answer: a Explanation: Mirroring conversation ensures clarity and builds understanding. Question 9: What is the main goal of building rapport? a) To form an emotional bond and mutual familiarity. b) To convince others to follow your lead. c) To gain competitive advantage in negotiation. d) To highlight technical knowledge. Correct Answer: a Explanation: Building rapport secures a mutual emotional bond and familiarity. Question 10: Which of the following phrases shows empathy? a) "I know this is really difficult for you…" b) "You’ll get over it eventually." c) "This isn’t a big deal; just move on." d) "Why are you so upset?" Correct Answer: a Explanation: Empathy is demonstrated by acknowledging and understanding others' emotions. Question 11: What is the key to successful negotiation? a) Each side feeling like they have "won." b) One side agreeing to all demands. c) Both sides avoiding compromise. d) Using hard selling tactics. Correct Answer: a Explanation: Successful negotiation ensures both sides feel satisfied with the outcome. Question 12: What is the best way to persuade someone? a) By aggressively pushing them to act. b) By offering compelling incentives to overcome reluctance. c) By threatening negative consequences. d) By focusing only on your own needs. Correct Answer: b Explanation: Persuasion is effective when it uses incentives to address barriers. Question 13: What does it mean to guide instead of sell? a) Telling someone exactly what to do. b) Making the process feel like the customer is taking the lead. c) Hard selling the product aggressively. d) Avoiding interaction with the customer. Correct Answer: b Explanation: Guiding makes the customer feel in control while being supported. Question 14: Which of the following is an example of guiding instead of selling? a) Pressuring the customer to close the deal immediately. b) Asking questions and providing hints to help the customer make decisions. c) Highlighting only the product’s features. d) Ignoring the customer’s concerns. Correct Answer: b Explanation: Guiding involves asking questions and giving hints to assist decision-making. Question 15: What percentage of organizations want more soft skills in their employees? a) 89% b) 91% c) 92% d) 81% Correct Answer: b Explanation: 91% of organizations prioritize soft skills in employees. Question 16: According to the LinkedIn report, bad hires usually lack: a) Technical expertise b) Soft skills c) Leadership skills d) Teamwork abilities Correct Answer: b Explanation: Bad hires often lack essential soft skills, according to the LinkedIn report.