SolarWinds Platform Documentation PDF

7/24/24, 10:14 AM How reports work Search NPM Documentation  How reports work Reports provide a bridge between detailed views (which provide point-in-t...

7/24/24, 10:14 AM How reports work Search NPM Documentation  How reports work Reports provide a bridge between detailed views (which provide point-in-time information) and alerts (which tell you there is a problem). Reports can contain detailed, current state information, or they can contain historical data. You can run an ad-hoc report, or schedule reports to be sent to you automatically, as a PDF, a web page, or email. For example, use a schedule when you want to receive the bandwidth usage from the last 7 days report every Monday morning. SolarWinds recommends that you identify who needs to receive performance or status reports, and how often they should receive them. Run a report SolarWinds provides predefined reports for eachSolarWinds Platform product. To provide meaningful data, some reports require that you monitor the devices for a certain time period. For example, it takes two weeks for baseline reports to populate. 1. Click Reports > All Reports to see the available predefined reports. https://documentation.solarwinds.com/en/success_center/npm/content/onboarding/npm_ob_create_custom_report.htm 1/3 7/24/24, 10:14 AM How reports work 2. On the All Reports page, click the report title to run it immediately. The report populates with data. To share the report, click Export or Print in the top right corner. Schedule a web-based report 1. Click Settings > All Settings > Manage Reports. To access the Report Scheduler and the Report Manager, your user account needs to have the Report Management rights. You can also access the view from Reports: Click Reports > All Reports, and then click Manage Reports in the top right corner of the view. 2. Select a web-based report, and click Schedule Report > Create New Schedule. 3. On the Schedule Properties panel, type a name and description and click Next. 4. On the Schedule Frequency panel, click Add Frequency. 5. On the Add Frequency dialog box, type a name and select a time interval. 6. Select the days when you want to execute the report. https://documentation.solarwinds.com/en/success_center/npm/content/onboarding/npm_ob_create_custom_report.htm 2/3 7/24/24, 10:14 AM How reports work 7. Enter a time and click Add Frequency. 8. On the Schedule Frequency panel, click Next. 9. On the Actions to Execute panel, click Add Action and specify whether you want to email the report, print it, or save it to a disk. Click Next. 10. On the Schedule Configuration Summary panel, review the schedule and click Create Schedule. The SolarWinds Platform will execute the specified action (email the report, print it, or save it for you) according to the schedule. © 2003-2021 SolarWinds Worldwide, LLC. All rights reserved. https://documentation.solarwinds.com/en/success_center/npm/content/onboarding/npm_ob_create_custom_report.htm 3/3 7/24/24, 10:14 AM Selection methods Search SolarWinds Platform Documentation  Selection methods When defining entities for your custom chart, custom table, or alert, you can use the following methods. Specific Objects (static selection) Dynamic Query Builder Advanced DataBase Query (SQL, SWQL) Specific Objects (static selection) Use this option when you know which objects you want to include in your chart or table. This is the most straightforward selection method, and recommended for new users. It is also the preferred method for relatively permanent network objects. 1. Filter or search for the objects you want to include. 2. Select the objects' check boxes. Dynamic Query Builder Use this option to select objects based on object properties. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-selection-methods.htm 1/3 7/24/24, 10:14 AM Selection methods This is the preferred selection method for groups of objects of a specified type that may change over time. "All Cisco nodes in Austin" is an example of a group best defined using the Dynamic Query Builder. 1. Select the type of selector query you want to use (Basic or Advanced). The Advanced Selector provides access to all network object characteristics, and the Basic Selector provides access to a smaller subset of the most frequently used network object characteristics. 2. Select the type of objects to report on from the I want to report on drop-down menu. 3. Specify the condition for displaying objects: a. Click Add Condition. b. Select All child conditions must be satisfied (AND) or At least one child condition must be satisfied (OR). c. Select a property of the monitored object, a conditional relation, and provide a value. d. If necessary, add another condition. For Basic Selector, click Add Simple Condition and repeat previous actions. For Advanced Selector, click the + sign to add child conditions, and select an option: Add Single Value Comparison (Recommended) - The child condition evaluates a single field, like Status Add Double Value Comparison - The child condition evaluates two conditions, such as Status and OS Add And/Or block - Adds a sub condition block https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-selection-methods.htm 2/3 7/24/24, 10:14 AM Selection methods Advanced DataBase Query (SQL, SWQL) Use this option if you are comfortable querying your SolarWinds database directly using SQL or SWQL. SQL queries using the WITH clause are not supported. 1. Select SQL or SWQL, and enter your query. The SQL option is disabled for non-administrator accounts, due to security reasons. Moreover, SQL does not respect account limitations and users might see data they shouldn't have access to. SWQL does not require administrator rights; it respects account limitations. 2. Click Preview Results to test your query. © 2003-2021 SolarWinds Worldwide, LLC. All rights reserved. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-selection-methods.htm 3/3 7/24/24, 10:15 AM Export and import reports in the SolarWinds Platform Search SolarWinds Platform Documentation  Export and import reports in the SolarWinds Platform This topic applies to all SolarWinds Platform products except for the following products: ETS — LA — WPM To share a custom report between two SolarWinds Sites, you can export it as XML and then import it at another site. Select a supported format based on how you want to use the exported file. Export a report as XML to a different SolarWinds Site. Export a report as XML to share it with another SolarWinds Site. You can also export a report to an Excel spreadsheet. EOC can also import reports from connected SolarWinds Sites. To export a report to PDF, click Print, and select your default PDF printer. See Export reports from Report Writer for the Report Writer workflow. The Report Writer is a legacy feature that you can access on your SolarWinds Platform server. Supported Formats SolarWinds Platform Web Report Writer Console XML ✓ Excel ✓ ✓ HTML and MHTML ✓ Image (BMP, GIF, JPG, PNG, etc.) ✓ Export reports as XML You can save reports from the SolarWinds Platform Web Console in XML format and import them back. 1. Click Reports > All Reports in the menu bar, and click Manage Reports in the upper right corner. 2. Display the web-based reports. 3. Click the report > Export/Import, and then click Export Report. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-exporting-reports-sw1547.htm 1/3 7/24/24, 10:15 AM Export and import reports in the SolarWinds Platform 4. Click Save. Import XML reports When importing a report, ensure you have the same SolarWinds Platform products installed as the deployment the report was exported from. If the original deployment had an extra SolarWinds Platform product installed, the report might include data sources not available in your deployment, and the import might fail. 1. Click Reports > All Reports in the menu bar, and click Manage Reports in the upper-right corner. 2. Display the web-based reports. 3. Click Export/Import, and then click Import Report. 4. Navigate to the required XML file on a network drive, and then click Open. 5. The file will be imported and its name displayed at the top of the list of reports. If you imported a report with the same name as an existing report, it will be prefixed with "Copy of". Export reports to Excel spreadsheets from the SolarWinds Platform Web Console The Export to Excel button is only displayed if the report contains only custom table resources. Other resources cannot be converted to the Excel format. 1. Click Reports > All Reports in the menu bar, and click Manage Reports in the upper-right corner. 2. Open the report. 3. Click either Export as Excel. © 2003-2021 SolarWinds Worldwide, LLC. All rights reserved. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-exporting-reports-sw1547.htm 2/3 7/24/24, 10:15 AM Export and import reports in the SolarWinds Platform https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-exporting-reports-sw1547.htm 3/3 7/24/24, 10:15 AM Generate reports in the SolarWinds Platform on a schedule Search SolarWinds Platform Documentation  Generate reports in the SolarWinds Platform on a schedule This SolarWinds Platform topic applies only to the following products: Hybrid Cloud Observability Essentials — Hybrid Cloud Observability Advanced DPAIM — EOC — IPAM — NAM — NCM — NPM — SAM — SCM — SRM — UDT — VMAN Schedules enable you to set up report actions to occur at specific times. These actions let you generate reports and print them, save them to disk, or email them to selected recipients. You can create schedules for single or multiple reports, or assign reports to existing schedules. In addition, you can add URLs to the schedules so that screen captures of specific websites at the time the reports were generated are included. Reports can be assigned to schedules when they are being edited, created, or in the Schedule Manager. Schedules can be created from the Report Manager, the Schedule Manager, or when you create or edit a report. See: Schedule a report to run automatically while creating or editing a report in the SolarWinds Platform Create and assign report schedules for the SolarWinds Platform in Report Manager Schedule SolarWinds Platform reports from the Schedule Manager © 2003-2021 SolarWinds Worldwide, LLC. All rights reserved. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-scheduling-reports-sw2009.htm 1/3 7/24/24, 10:15 AM Generate reports in the SolarWinds Platform on a schedule https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-scheduling-reports-sw2009.htm 2/3 7/24/24, 10:15 AM Generate reports in the SolarWinds Platform on a schedule https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-scheduling-reports-sw2009.htm 3/3 7/24/24, 10:15 AM Restrict who can access reports in the SolarWinds Platform Search SolarWinds Platform Documentation  Restrict who can access reports in the SolarWinds Platform This topic applies to all SolarWinds Platform products except for the following products: ETS — LA — WPM If you need to restrict users to access only specific reports, use report limitation categories. Step 1: Specify reports you want a user to see by assigning a report limitation category to them. Step 2: Specify reports a user can see by assigning the report limitation category to the user account. Before you begin Before you start using report limitation categories, review the following considerations and prepare a plan for restricting access to reports: You can only assign one report limitation category to each report. For example, if you define a "finance" category to a report, only users with the "finance" restriction can access the report. Users with a "marketing" category won't see the report. Users can only see reports from one report limitation category. You must decide what group of reports each user should be able to see: does the user need "finance" or "marketing" reports? You cannot prevent users from accessing reports they created. When a user creates a report, the user becomes the owner of the report. Report owners can access the report, even if the report is not in the report limitation category assigned to the report owner. You can prevent users from accessing all reports. To do so, apply the No Reports limitation to the user account. You can allow administrator users to see all reports. To do so, apply the No Limitation Report Limitation Category to the user account. Assign a report limitation category to a report 1. Start creating or editing a report. To do so, click Reports > All Reports > Manage Reports. 2. On the Properties page, expand Report Limitation. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-using-report-limitation-categories-sw3107.htm 1/3 7/24/24, 10:15 AM Restrict who can access reports in the SolarWinds Platform 3. Specify the Report Limitation category: To create a new category, click Add new and provide a name for the new category. To use an existing limitation category, select it. Each report can have only one limitation. 4. Complete the Add Report or Edit Report wizard. If you created a new report limitation and saved the report, the limitation is available in the user settings. Specify the report limitation for a user After the report limitation is saved, it is available in the user account's Define Settings page. 1. Click Settings > All Settings > User Accounts. 2. Select the user and click Edit. 3. In the Report Limitation Category, select the limitation, and save your changes. The user can now access only reports in the selected limitation category and reports created by the user. Enable an administrator to see reports from all limitation categories When you create users with administrator rights, they have the Default report limitation category assigned. These administrators thus cannot see reports that belong to a custom, non-default report category, such as reports created by other users with administrator rights. The built-in SolarWinds Platform admin account has the No Limitation report category applied by default and can thus access all reports. To see all reports, provide the user with the No Limitation category. 1. Click Settings > All Settings > User Accounts. 2. Select the user and click Edit. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-using-report-limitation-categories-sw3107.htm 2/3 7/24/24, 10:15 AM Restrict who can access reports in the SolarWinds Platform 3. In the Report Limitation Category, select the No Limitation category, and save your changes. The user can now see all reports, regardless of the limitation category they belong to. Disable users from accessing all reports To prevent a user from seeing all reports, specify the No Reports limitation category in the user account. The No Reports limitation removes all access to reports when applied to a user account. 1. Click Settings > All Settings > User Accounts. 2. Select the user and click Edit. 3. In the Report Limitation Category, select the No reports category, and save your changes. The user can now only access the reports s/he created. Configure a report you created to be available only for your user account If you want to keep a report you created private, set its Report Limitation Category to No Reports. Administrators with the No Limitation category can access private reports. 1. When creating or editing the report, go to the Properties tab. 2. In the Report Limitation drop-down, select No Reports. 3. Complete the wizard. This way, the report will only be available to you. © 2003-2021 SolarWinds Worldwide, LLC. All rights reserved. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-using-report-limitation-categories-sw3107.htm 3/3 7/24/24, 10:16 AM Customize a web-based report layout in the SolarWinds Platform Search SolarWinds Platform Documentation  Customize a web-based report layout in the SolarWinds Platform This topic applies to all SolarWinds Platform products except for the following products: ETS — LA — WPM You can customize how the report looks, such as the width, header, or number of columns. By default, a report is 960 pixels wide with a header and footer, and a single column for content. Customize report size Customize report headers Customize the body of the report Customize the report footer The following procedure assumes you are already creating or editing a report in the SolarWinds Platform Web Console. Customize report size By default, reports are 960 px wide. You can modify a report size on the Layout Builder page,: To use a specific width, enter the required value in pixel into the Report width box. To expand the report to the width of the browser window, click Fit to window width. Customize report headers 1. On the Layout Builder page, provide the name for the report in the large field. To avoid file name conflicts when scheduling or exporting reports, do not use special characters in the report name, such as ,... 2. Adjust or add a description to display below the report name. 3. To add a custom logo: a. Click Browse for logo to change the default logo. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-customizing-report-layout.htm 1/3 7/24/24, 10:16 AM Customize a web-based report layout in the SolarWinds Platform b. Ensure that the Logo check box is selected. Changing the logo does not affect other reports. The maximum image size is 600 pixels wide and 240 pixels high. Customize the body of the report By default, the report has a single section that occupies 100% of the report page. To customize it, go to the Layout Builder page, and edit the body layout: To use a different layout, select a predefined layout from the Page Layout box below the logo (1). The report body is automatically divided into sections according to the selected layout. Define data for each section. See Add content to a web-based report in the SolarWinds Platform. To divide a section into multiple columns, specify the number of Layout columns. You can either type the number or use the arrows to increase/decrease the number (2). To change the width of a column, provide appropriate percentage over the column (3). To add a section, click Add Section below the last section. To change the order of sections, drag a section by the handle (4) and drop it on its position. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-customizing-report-layout.htm 2/3 7/24/24, 10:16 AM Customize a web-based report layout in the SolarWinds Platform Customize the report footer On the Layout Builder page, scroll down to the footer. To include footer, select the Footer box. To include the date when the report is generated, select the Creation date box. To include custom text, select the Custom text box and type the text to be displayed in the footer. Now you have defined the layout of the report. To continue, specify the data to display in individual sections of the report body. © 2003-2021 SolarWinds Worldwide, LLC. All rights reserved. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-customizing-report-layout.htm 3/3 7/24/24, 10:16 AM Orion Web Console charts display Data is not available (https://support.solarwinds.com/) SolarWinds uses cookies on our websites to facilitate and improve your online experience. By continuing to use our website, you consent to our use of cookies. For further details on cookies, please see our cookies policy (https://www.solarwinds.com/cookies). Hide this Message Select your Preferred Language from the below list English (US) NETWORK MANAGEMENT (/SUCCESSCENTER/S/TOPIC/0TO2J000… Orion Web Console charts display Data is not available Legacy and classic charts in the Orion Web Console display the error message "Data is not available". Possible reasons include the sample interval of the chart shorter than polling frequency, historical data already summarized, data not being polled, and customized Chart Settings excluding some data from the chart. Consider upgrading to modern charts if counterparts are available. Apr 21, 2023 Success Center FIRST PUBLISHED DATE 11/29/2018 10:48 PM LAST PUBLISHED DATE 4/21/2023 8:57 PM OVERVIEW Legacy or classic charts in the Orion Web Console display the following message: Data is not available. https://support.solarwinds.com/SuccessCenter/s/article/Orion-Web-Console-charts-display-Data-is-not-available?language=en_US 1/9 7/24/24, 10:16 AM Orion Web Console charts display Data is not available ENVIRONMENT NPM 2022.3;NPM 2022.4;NPM 2023.1;NPM 2023.2;NPM 2023.3;NPM 2023.4;NPM 2024.1;NPM 2024.2 CAUSE This list provides the most common causes of the "No Data is available" message: Incorrect date/time settings on the SQL Server The data is not in the database (not supported, not polled yet, not polled at all, already summarized (https://www.solarwinds.com/documentation/helploader.aspx? topic=orioncoreagorionpollingsettingsdatabasesettings.htm)) Customized widget settings (chart sample shorter than the polling interval, unsuitable variable) Customized general chart settings (customized chart settings hide the data) RESOLUTION I. Check the SQL server date and time 1. Correct the NTP server that was setting the wrong date/time. II. Make sure the data is in the database If you verified the items, the data should be available in the database. This will be dependent on the type of chart being reviewed and varies widely. With the introduction of Orion Log Viewer, an additional database is required. For SolarWinds Platform environments running 2022.3 and newer, there are three databases and their default names are SolarWindsOrion, SolarWindsOrionLog, and SolarWindsNetflowStorage, for the main database, Orion Log Viewer, and Netflow data respectively. For example, a chart for CPU load on a node would have data stored in the CPULoad_CS_cur table. Please review Use Database Manager utility to view the SolarWinds Orion database (/SuccessCenter/s/article/Use-Database- Manager-to-view-the-SolarWinds-database) for more information on how to confirm data in the tables. https://support.solarwinds.com/SuccessCenter/s/article/Orion-Web-Console-charts-display-Data-is-not-available?language=en_US 2/9 7/24/24, 10:16 AM Orion Web Console charts display Data is not available III. Upgrade historical or legacy charts to modern charts In Orion Platform 2018.4, modern charts were introduced. See A brief history of Orion Platform charts (https://www.solarwinds.com/documentation/en/flarehelp/orionplatform/content/core-migrate-classic-charts- to-modern-manually.htm?cshid=orioncoreaddmoderncharts#A). Consider using modern charts if available. See Modern charts replacing legacy and classic charts in Orion Platform 2018.4 (/SuccessCenter/s/article/Modern-charts-replacing-legacy-charts-in-Orion-Platform-2018-4? language=en_US&r=90&ui-knowledge-components-aura- actions.KnowledgeArticleVersionCreateDraftFromOnlineAction.createDraftFromOnlineArticle=1) and Migrate to modern charts (https://www.solarwinds.com/documentation/helploader.aspx? topic=orioncoreaddmoderncharts) for details. IV. Verify settings for the chart with issues Make sure that the sample interval on the chart is longer than the polling frequency for the data to display. The chart should display the correct data. If it is not the case, verify the time variables in the chart. Select Edit on the upper right of the chart widget and adjust the Sample Interval then select Submit. Please note that this option requires the Manage Views permission to be set to Yes on the account. By default, Nodes are polled every 10 minutes, Interfaces every 9 minutes, and Volumes every 15 minutes. V. Verify the time variables used in the chart When specifying the time period for the chart using time variables, use ${toTime} or ${toTimeUTC} instead ${untilTime}. Alternatively, filter by time in the chart and not in the query. VI. Verify general Chart settings and revert them to defaults Customized general chart settings, such as the Maximum number of data series displayed chart or Chart Aspect Ratio, may prevent data from displaying on your charts as well. Consider reverting chart settings to defaults. See Chart Settings (http://www.solarwinds.com/documentation/helploader.aspx? https://support.solarwinds.com/SuccessCenter/s/article/Orion-Web-Console-charts-display-Data-is-not-available?language=en_US 3/9 7/24/24, 10:16 AM Orion Web Console charts display Data is not available topic=OrionCoreAGOrionChartSettings.htm) for more information. VII. Revert the Chart Settings to defaults using Web Console 1. In Main Settings & Administration, find the Thresholds & Polling grouping, and click Polling Settings. 2. Review the interval for polling the statistics. 3. Click Edit in the chart, and adjust the Sample Interval on the chart so that it is not shorter than the polling interval. For example, when polling Nodes every 10 minutes, do not set the Sample Interval to 10 Minutes; use a longer interval instead. 4. Click Submit. VIII. Use a query to verify the Maximum Number of Data Series Displayed on the Chart is too low: 1. Log in to the Orion Web Console as an administrator. 2. Click Settings > All Settings > Web Console Settings in the Product-Specific Settings grouping. 3. Scroll down to Chart Settings, and locate the Maximum number of data series displayed on the chart. 4. Adjust this setting to a value greater than 10. The default setting is 10. SolarWinds recommends adjusting this setting to no higher than 20. 5. Make sure that the Chart Aspect Ratio is set to a value above 3. 6. Save your settings. IX. Revert the Maximum number of data series to defaults using SQL: The charts should now display all data in the data series. 1. Use Database Manager to view the SolarWinds database (/SuccessCenter/s/article/Use-Database-Manager- to-view-the-SolarWinds-database?language=en_US&r=163&ui-knowledge-components-aura- actions.KnowledgeArticleVersionCreateDraftFromOnlineAction.createDraftFromOnlineArticle=1), add the database, and run the following query: https://support.solarwinds.com/SuccessCenter/s/article/Orion-Web-Console-charts-display-Data-is-not-available?language=en_US 4/9 7/24/24, 10:16 AM Orion Web Console charts display Data is not available -- Scripts are not supported under any SolarWinds support program or service. -- Scripts are provided AS IS without warranty of any kind. SolarWinds further -- disclaims all warranties including, without limitation, any implied warranties -- of merchantability or of fitness for a particular purpose. The risk arising -- out of the use or performance of the scripts and documentation stays with you. -- In no event shall SolarWinds or anyone else involved in the creation, -- production, or delivery of the scripts be liable for any damages whatsoever -- (including, without limitation, damages for loss of business profits, business -- interruption, loss of business information, or other pecuniary loss) arising -- out of the use of or inability to use the scripts or documentation. Select * from Settings where SettingID like '%Web-MaximalNumberOfSeriesInChart%' 2. If the query results are similar to the following table, the default settings have been changed. SettingID Name CurrentValueDefaultValue Web-MaximalNumberOfSeriesInChartMaximal Number Of Series In Chart2 10 Restore the default settings. 1. Use Database Manager to view the SolarWinds database (/SuccessCenter/s/article/Use-Database- Manager-to-view-the-SolarWinds-database?language=en_US&r=163&ui-knowledge-components-aura- actions.KnowledgeArticleVersionCreateDraftFromOnlineAction.createDraftFromOnlineArticle=1). 2. Run the following query to reset the chart settings to default: -- Scripts are not supported under any SolarWinds support program or service. -- Scripts are provided AS IS without warranty of any kind. SolarWinds further -- disclaims all warranties including, without limitation, any implied warranties -- of merchantability or of fitness for a particular purpose. The risk arising -- out of the use or performance of the scripts and documentation stays with you. -- In no event shall SolarWinds or anyone else involved in the creation, -- production, or delivery of the scripts be liable for any damages whatsoever -- (including, without limitation, damages for loss of business profits, business -- interruption, loss of business information, or other pecuniary loss) arising -- out of the use of or inability to use the scripts or documentation. UPDATE Settings SET CurrentValue = 10 where SettingID like '%Web-MaximalNumberOfSeriesInChart% Additional points to checks Restore the database to a date before the issue occurred. https://support.solarwinds.com/SuccessCenter/s/article/Orion-Web-Console-charts-display-Data-is-not-available?language=en_US 5/9 7/24/24, 10:16 AM Orion Web Console charts display Data is not available If you added the device within the last few minutes, wait 10 minutes so that Orion Platform can complete the polling cycle, and refresh your screen. Verify that the device was not in maintenance (unmanaged state) during the requested time. Click Settings > Manage Nodes, and check out the Status for the device. See Suspend collecting data for nodes (https://documentation.solarwinds.com/en/success_center/orionplatform/Content/Core-Setting-Device- Management-States-sw2036.htm). Verify that interfaces or volumes are monitored correctly. In Node Management, select the node, and click List resources and make sure the interfaces or volumes are selected. Verify that hardware health sensors on the device provide both status and values. If you are monitoring hardware health, some devices may report status only and do not report values that display in a chart. See Monitoring Hardware Health (http://www.solarwinds.com/documentation/helploader.aspx? topic=orionagmonitoringhardwarehealth.htm) for details. If you are monitoring NetFlow with SolarWinds NTA and cannot see any data, make sure you have configured devices properly (http://www.solarwinds.com/documentation/helploader.aspx? topic=orionnetflowagorionntadeviceconfigurationexamples.htm) to export flow data. Verify that historical data have not been summarized yet. By default, detailed statistics are stored in the database for 7 days. After that, statistics collected within an hour are summarized, an average is calculated for each hour and stored in the database. Consider changing how long you want to keep detailed historical data (https://documentation.solarwinds.com/en/success_center/orionplatform/Content/core-optimization- system-maintenance.htm) in the database. Note: Changing default settings can require additional space in the SolarWinds Orion database. Consider your SQL environment resources, such as disk space and hardware configuration before you change the retention periods. Some metrics are not supported for all devices: Meraki wireless controllers (NPM 12.1 and later): the Average Response Time and Packet Loss resources do not show data because these metrics are not supported for Meraki infrastructure. For Meraki, these metrics are polled from the cloud and thus might be misleading. AIX nodes do not support Disk Queue Length and Disk Usage (response time). https://support.solarwinds.com/SuccessCenter/s/article/Orion-Web-Console-charts-display-Data-is-not-available?language=en_US 6/9 7/24/24, 10:16 AM Orion Web Console charts display Data is not available Other Useful Articles Core Chart Settings (http://www.solarwinds.com/documentation/en/flarehelp/orionplatform/content/core- chart-settings-sw2486.htm) Orion Web Console and Chart Settings (https://documentation.solarwinds.com/en/success_center/orionplatform/Content/Core-Orion-Web- Console-and-Chart-Settings-sw1196.htm) NTA charts: Data not available (/SuccessCenter/s/article/NTA-charts-Data-not-available? language=en_US&r=209&ui-knowledge-components-aura- actions.KnowledgeArticleVersionCreateDraftFromOnlineAction.createDraftFromOnlineArticle=1) NTA shows Data Not Available (/SuccessCenter/s/article/NTA-shows-Data-Not-Available? language=en_US&r=209&ui-knowledge-components-aura- actions.KnowledgeArticleVersionCreateDraftFromOnlineAction.createDraftFromOnlineArticle=1) STM: Data is not available on Web Console charts for Storage Manager (/SuccessCenter/s/article/Data-is- not-available-on-Web-Console-charts-for-Storage-Manager?language=en_US&r=209&ui-knowledge- components-aura- actions.KnowledgeArticleVersionCreateDraftFromOnlineAction.createDraftFromOnlineArticle=1) Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any. Did you know? Solarwinds offers fully functional free trials of all of our products, from network and systems management to IT Security and Database Monitoring FREE TRIALS AND DOWNLOADS (HTTPS://WWW.SOLARWINDS.COM/DOWNLOADS? LEC-DFT-CSC-SW_WW_X_PP_X_LD_EN_CSCDYK_X-ORIO- 20200600_ARTICLE_X_X_VIDNO_X-X) Related Articles No related articles yet Articles are related if tend to be read by the same people https://support.solarwinds.com/SuccessCenter/s/article/Orion-Web-Console-charts-display-Data-is-not-available?language=en_US 7/9 7/24/24, 10:16 AM Orion Web Console charts display Data is not available We'd like to hear from you. Please submit this form to provide feedback to the Success Center team.  This site is protected by reCAPTCHA Enterprise and the Google Privacy Policy and Terms of Service apply. We’re Geekbuilt.® Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community. The result? IT management products that are effective, accessible, and easy to use. 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All rights reserved. https://support.solarwinds.com/SuccessCenter/s/article/Orion-Web-Console-charts-display-Data-is-not-available?language=en_US 9/9 7/24/24, 10:17 AM Predefined reports in the SolarWinds Platform Search SolarWinds Platform Documentation  Predefined reports in the SolarWinds Platform This topic applies to all SolarWinds Platform products except for the following products: ETS — LA — WPM Your SolarWinds installation comes with many predefined reports that can be used as soon as there is data to be reported on. View a list of predefined reports by clicking Reports > All Reports in the menu bar. These predefined reports are sufficient for most needs, but can be further customized. You can also create new reports. For more information, see Manage and view reports in the SolarWinds Platform. © 2003-2021 SolarWinds Worldwide, LLC. All rights reserved. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-predefined-orion-reports-sw1862.htm 1/3 7/24/24, 10:17 AM Predefined reports in the SolarWinds Platform https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-predefined-orion-reports-sw1862.htm 2/3 7/24/24, 10:17 AM Predefined reports in the SolarWinds Platform https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-predefined-orion-reports-sw1862.htm 3/3 7/24/24, 10:17 AM Create a web-based report in the SolarWinds Platform Search SolarWinds Platform Documentation  Create a web-based report in the SolarWinds Platform This topic applies to all SolarWinds Platform products except for the following products: ETS — LA — WPM In the SolarWinds Platform Web Console, you can create web-based reports from scratch. To create, edit, and delete reports, your user account needs to have the Report Management right. See Specify what the user can access. Step 1: Start the Add Report wizard Step 2: Add Content - select the widgets and entities for the report Step 3: Edit the resource Step 4: Customize report layout Step 4: Preview Step 5: Define properties Step 6: Schedule report Step 7: Summary SolarWinds recommends that you duplicate and edit an existing web-based report instead of creating a new one. Step 1: Start the Add Report wizard 1. In the SolarWinds Platform Web Console, click Reports > All Reports, and click Manage Reports in the top right corner of the All Reports view. 2. Click Create New Report. This opens the Add content pop-up. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-creating-a-new-web-based-report-sw1322.htm 1/3 7/24/24, 10:17 AM Create a web-based report in the SolarWinds Platform Step 2: Add Content - select the widgets and entities for the report On the Add Content pop-up, select the form (chart, table, or other widget) and the entities to report on. See Add content to a web-based report in the SolarWinds Platform. 1. Select what to display on the report - a custom chart, custom table, or an existing widget or chart (list of active alerts, availability chart, list of events). If the information is already provided by a widget, chart or table that is available in the SolarWinds Platform Web Console, search for the widget, select it and click Select and Continue. If you want to specify the information yourself, select Custom Table (to provide information as a table) or Custom Chart (to chart the information). 2. Select objects to display data for. The definition depends on the resource you selected. See Define entities to display in the widget. Single entity: some widgets require specifying a single node, a single group or other single entity. Multiple entities: specify what entities to report on - you can select multiple objects, use the dynamic query builder, or SQL or SWQL. No entry required: the widget shows details for the entire monitored environment (for example, all active alerts, all nodes, or last 25 events in your environment,...) 3. Click Add to Layout. The widget is added to the selected section. 4. To add more widgets to the report, repeat the previous actions. Step 3: Edit the resource On the Layout Builder page, you need to complete the chart, table, or widget definition. When you've finished adding a resource that requires further configuration, the Edit chart/table screen opens automatically. If the Edit widget screen does not open automatically, click the edit button (Edit Chart, Edit Table, or Edit Resource) and follow instructions in the linked topic. Edit custom charts Edit custom tables Step 4: Customize report layout Still on the Layout Builder page, you can change the layout of the report - add a section or column, move resources within sections and columns, and specify header and footer. When you're finished, click the Next button in the bottom right corner of the view. See Customize a web-based report layout in the SolarWinds Platform. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-creating-a-new-web-based-report-sw1322.htm 2/3 7/24/24, 10:17 AM Create a web-based report in the SolarWinds Platform Step 4: Preview Now that you're almost done, preview the report output. To modify the report, click Back and make any adjustments. Click Next to continue. Step 5: Define properties On Properties, you can add a description so that others know who and why created the report. You can add the report to a category, or limit the users who will be able to see or use it. See Restrict who can access reports in the SolarWinds Platform. Click Next to continue. Step 6: Schedule report Specify how often you want to run the report and whether to email, print, or save the report automatically. See Generate reports in the SolarWinds Platform on a schedule. Click Next to continue. Step 7: Summary Review the report details, edit the properties if necessary, and Submit. The report is created now and you can find it under All Reports now. © 2003-2021 SolarWinds Worldwide, LLC. All rights reserved. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-creating-a-new-web-based-report-sw1322.htm 3/3 7/24/24, 10:18 AM Schedule a report to run automatically while creating or editing a report in the SolarWinds Platform Search SolarWinds Platform Documentation  Schedule a report to run automatically while creating or editing a report in the SolarWinds Platform This SolarWinds Platform topic applies only to the following products: Hybrid Cloud Observability Essentials — Hybrid Cloud Observability Advanced DPAIM — EOC — IPAM — NAM — NCM — NPM — SAM — SCM — SRM — UDT — VMAN You can directly assign a report to a schedule while editing the report. 1. Navigate to the Schedule Report tab in the Add Report wizard or Edit Report wizard. 2. Click Schedule this report to run regularly, and select Create new schedule. 3. Click Add Frequency, and then select when you want to run the report. Click Add Time to select additional dates and times. To delay when the report runs, select Specific Date in the Starting On field, and then select the date and time when you want the schedule to start. To stop the report from running automatically, select Ending On, and then select the date and time when you want the schedule to end. 4. Click Add Frequency. 5. Click Add Action, and select the action (Email, Print, or Save to Disk) to be executed on the configured schedule. 6. Click Configure Action. For email actions, enter the recipients, the message, and the SMTP server. Select Include Report's URL to allow recipients to access the report remotely. For print actions, enter the Windows credentials necessary to access your printer, the printer, and print settings. For save actions, enter the location you want to save the report to, the credentials in domain\username format, and the file type you want to save the report as. The location must be accessible from the SolarWinds Platform Web Console server. 7. Click Add Action. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-creating-a-new-report-schedule-while-creating-or-editing-a-r… 1/3 7/24/24, 10:18 AM Schedule a report to run automatically while creating or editing a report in the SolarWinds Platform The action is added to the Actions list. You can add multiple actions. © 2003-2021 SolarWinds Worldwide, LLC. All rights reserved. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-creating-a-new-report-schedule-while-creating-or-editing-a-r… 2/3 7/24/24, 10:18 AM Schedule a report to run automatically while creating or editing a report in the SolarWinds Platform https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-creating-a-new-report-schedule-while-creating-or-editing-a-r… 3/3 7/24/24, 10:18 AM Article Detail (https://support.solarwinds.com/) SolarWinds uses cookies on our websites to facilitate and improve your online experience. By continuing to use our website, you consent to our use of cookies. For further details on cookies, please see our cookies policy (https://www.solarwinds.com/cookies). Hide this Message Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any. Did you know? Solarwinds offers fully functional free trials of all of our products, from network and systems management to IT Security and Database Monitoring FREE TRIALS AND DOWNLOADS (HTTPS://WWW.SOLARWINDS.COM/DOWNLOADS? LEC-DFT-CSC-SW_WW_X_PP_X_LD_EN_CSCDYK_X-ORIO- 20200600_ARTICLE_X_X_VIDNO_X-X) Related Articles No related articles yet Articles are related if tend to be read by the same people We’re Geekbuilt.® Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community. https://support.solarwinds.com/SuccessCenter/s/article/Advanced-Configuration-access-in-Orion-Platform?language=en_US 1/2 7/24/24, 10:18 AM Article Detail The result? IT management products that are effective, accessible, and easy to use. 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All rights reserved. https://support.solarwinds.com/SuccessCenter/s/article/Advanced-Configuration-access-in-Orion-Platform?language=en_US 2/2 7/24/24, 10:18 AM Define what users can access and do in the SolarWinds Platform Search SolarWinds Platform Documentation  Define what users can access and do in the SolarWinds Platform This SolarWinds Platform topic applies only to the following products: Hybrid Cloud Observability Essentials — Hybrid Cloud Observability Advanced DPAIM — ETS — IPAM — LA — NAM — NCM — NPM — NTA — SAM — SCM — SRM — UDT — VMAN — VNQM Each user or group account can have different privileges applied to it, such as the ability to modify alert definitions or delete nodes. 1. Log in to the SolarWinds Platform Web Console as an administrator. 2. Click Settings > All Settings in the menu bar. 3. Click Manage Accounts in the User Accounts grouping. 4. Select an account, and click Edit. 5. Specify the login options. Login option Setting Should the user be able to log Set Account Enabled to Yes. in immediately? Disabling an account does not delete it. Account definitions and details are stored in the SolarWinds Platform database and can be enabled later. When you disable an account that was used to create alerts, the alerts' Owner field is permanently cleared, but the alerts operate as normal. Should the user be able to log Specify the expiration date. in only temporarily? Should the user be logged in Select Yes for the Disable Session Timeout option. Session indefinitely even if the timeouts are global and set in Web Console Settings. browser is closed? By default, new user accounts are configured to timeout automatically. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-user-account-access-settings-sw2264.htm 1/4 7/24/24, 10:18 AM Define what users can access and do in the SolarWinds Platform 6. Specify what tasks the user should be able to do. Access Task (Select Yes for this option or do as instructed) Add and edit user accounts and reset Allow Administrator Rights passwords. Granting administrator rights does not assign the SolarWinds recommends that Admin menu bar to a user. you do not allow users to change their own SolarWinds Platform Web Console account passwords. Add, edit, and delete nodes. Allow Node Management Rights Create, edit, and delete maps or Allow management of Network Atlas Maps images in the Network Atlas and Intelligent Maps. Allow management of Intelligent Maps Allow upload of images to Intelligent Maps For more information, see Intelligent Maps user permissions. Create, edit, delete, and import/export Manage Dashboards modern dashboards owned by the user. Create, edit, delete classic Manage Views dashboards/views except for system (read-only) views. This automatically enables Manage Dashboards. If you edit a classic view, the changes are seen by all Create, edit, delete, and import/export other users that have been assigned the same view. modern dashboards owned by the user. Create, edit, and delete both private Allow Administrator Rights. This automatically and public modern dashboards and enables Manage Views and Manage Dashboards. manage classic dashboards/views. Add, edit, schedule, and delete reports. Allow Report Management Rights To only allow access to some reports, select the report category the user can access. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-user-account-access-settings-sw2264.htm 2/4 7/24/24, 10:18 AM Define what users can access and do in the SolarWinds Platform Access Task (Select Yes for this option or do as instructed) Add, edit, and delete alerts. Allow Alert Management Rights To only allow some actions, keep No in Allow Alert Management rights and Allow items in the Alerts section as appropriate: Allow Account to Disable Actions Allow Account to Disable Alerts Allow Account to Disable All Allow Account to Clear/Acknowledge Orion messages To only access some alerts, select the category the user can access, or No Limitation. SolarWinds does not recommend enabling Alert Management Rights when a user account is set to expire. When the account expires, any alert the account created will behave erratically. Users with Alert Management Rights have the same privileges as the Administrator of the computer where the SolarWinds Platform is installed. Administrator rights are required to create SQL alerts and use SQL macros in the alert definition. Enable/disable monitoring, or stop Allow Account to Unmanage Objects & Mute Alerts triggering alerts for monitored entities. Restrict user access to network areas Click Add Limitation and select a limitation that or hide specific data for the user. defines access limits. 7. If you want the user to use additional browser functions, such as right-click menu options, set Allow Browser Integration to Yes. Right-click menu options also depend on installing the SolarWinds Desktop Toolset and running the Toolset Integration Tray application on each client computer. 8. Provide the maximum Number of Items in the Breadcrumb List. To show all available items in breadcrumb drop-downs, set this option to 0. 9. Click Submit. New account settings are applied when a user next logs in. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-user-account-access-settings-sw2264.htm 3/4 7/24/24, 10:18 AM Define what users can access and do in the SolarWinds Platform The user account also controls the default menu bars and views, and how much of your network they can access through the SolarWinds Platform Web Console. © 2003-2021 SolarWinds Worldwide, LLC. All rights reserved. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-user-account-access-settings-sw2264.htm 4/4 7/24/24, 10:19 AM Limit users to specific network areas in the SolarWinds Platform Search SolarWinds Platform Documentation  Limit users to specific network areas in the SolarWinds Platform This SolarWinds Platform topic applies only to the following products: Hybrid Cloud Observability Essentials — Hybrid Cloud Observability Advanced DPAIM — ETS — IPAM — LA — NAM — NCM — NPM — NTA — SAM — SCM — SRM — UDT — VMAN — VNQM Account limitations ensure that SolarWinds Platform Web Console users only view the network objects that are relevant to their job duties. You can use account limitations in the following ways: Limit customer views to specific network nodes Limit views by department or functional area Limit views by device type or device role Limit views based on the geographic location of devices Predefined account limitations use built-in SolarWinds Platform properties to limit user access. For greater flexibility, you can create your own account limitations in the Account Limitation Builder, based on custom properties. © 2003-2021 SolarWinds Worldwide, LLC. All rights reserved. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-creating-account-limitations-sw809.htm 1/3 7/24/24, 10:19 AM Limit users to specific network areas in the SolarWinds Platform https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-creating-account-limitations-sw809.htm 2/3 7/24/24, 10:19 AM Limit users to specific network areas in the SolarWinds Platform https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-creating-account-limitations-sw809.htm 3/3 7/24/24, 10:19 AM Add content to a web-based report in the SolarWinds Platform Search SolarWinds Platform Documentation  Add content to a web-based report in the SolarWinds Platform This topic applies to all SolarWinds Platform products except for the following products: ETS — LA — WPM You can add any SolarWinds Platform Web Console widget, including charts and graphs, to a web- based report. Select a widget (chart, table, resource) Define entities to display in the widget Add the content to layout The following procedure assumes you are already creating or editing a report in the SolarWinds Platform Web Console. Select a widget (chart, table, resource) 1. On the Layout Builder page, click Add Content in the column to which you want to add content. If you are creating a report, the Add Content pop-up is displayed automatically. Continue with the next step. 2. In the Add Content pop-up, use the Search box or Group by filters to find the widget to add. 3. Select the widget, and click Select and Continue. When you are familiar with the SolarWinds Platform database, or comfortable with creating SQL or SWQL queries, you can create custom charts or custom tables and use them in reports. To ensure that the charts and tables show meaningful results, you need to know what data you are using, from which instances it originates, and what you do with the data. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-adding-content-to-a-web-based-report-column-sw842.htm 1/3 7/24/24, 10:19 AM Add content to a web-based report in the SolarWinds Platform Define entities to display in the widget Select objects to display data for. You can reuse customized charts or tables by clicking Use previously specified objects when adding the chart or table and then selecting the object. The definition depends on the resource you selected. Single entity: some widgets require specifying a single node, a single group or other single entity. Multiple entities: specify what entities to report on - you can select multiple objects, use the dynamic query builder, or SQL or SWQL. See Selection methods. Dynamic Query Builder is the default option for custom tables and custom charts. By default, the report will display data for all monitored nodes. See Selection methods in Add content to reports. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-adding-content-to-a-web-based-report-column-sw842.htm 2/3 7/24/24, 10:19 AM Add content to a web-based report in the SolarWinds Platform No entry required: the widget shows details for the entire monitored environment (for example, all active alerts, all nodes, or last 25 events in your environment,...) Add the content to layout Click Add to Layout on the Add Content pop-up. If you selected a chart, table, or resource that requires further configuration, the configuration screen opens. When you return to the Layout Builder screen, you can further edit the added content (click Edit Chart/Edit Table/Edit Resource). You can have multiple widgets in one section or drag widgets between sections. See Customize a web-based report layout in the SolarWinds Platform. After you have added content, the Layout Builder screen might look like this: © 2003-2021 SolarWinds Worldwide, LLC. All rights reserved. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-adding-content-to-a-web-based-report-column-sw842.htm 3/3 7/24/24, 10:20 AM Large report error: Unexpected Website Error "Request timed out' in the Orion Platform (https://support.solarwinds.com/) SolarWinds uses cookies on our websites to facilitate and improve your online experience. By continuing to use our website, you consent to our use of cookies. For further details on cookies, please see our cookies policy (https://www.solarwinds.com/cookies). Hide this Message Select your Preferred Language from the below list English (US) NETWORK MANAGEMENT (/SUCCESSCENTER/S/TOPIC/0TO2J000… Large report error: Unexpected Website Error "Request timed out' in the Orion Platform This article shows how to resolve the issue when generating more extensive reports on manual execution of a Schedule Report, and the Orion Web Console returns a message, Unexpected Website Error Request timed out. May 22, 2024 Success Center FIRST PUBLISHED DATE 10/19/2018 8:33 PM LAST PUBLISHED DATE 5/22/2024 9:08 PM OVERVIEW When generating larger reports on a manual execution of a Schedule Report, the Orion Web Console returns a message: Unexpected Website Error Request timed out. The report email may eventually be sent after the error is displayed, but this doesn't always happen. https://support.solarwinds.com/SuccessCenter/s/article/Large-report-error-Unexpected-Website-Error-Request-timed-out?language=en_US 1/5 7/24/24, 10:20 AM Large report error: Unexpected Website Error "Request timed out' in the Orion Platform ENVIRONMENT NPM 2020.2;NPM 2022.3;NPM 2022.4;NPM 2023.1;NPM 2023.2;NPM 2023.3;NPM 2023.4;NPM 2024.1 CAUSE This error can occur when attempting to preview a very large report in the Orion Web Console then timed out. The report attached on the Schedule Report is still on ReportWriter (Deprecated) Type RESOLUTION If the report attached on the Schedule Report is still on ReportWriter (Deprecated) Type. First, migrate the report using the SolarWinds Legacy Reports Migration Tool (https://www.solarwinds.com/documentation/en/flarehelp/orionplatform/content/core-legacy- report-migration-tool.htm). Check if the same Unexpected Website Error Request timed out message is encountered. If the issue still occurring, proceed below: RDP to the Main Polling Engine Locate the web.config file (C:\inetpub\SolarWinds) and create a back-up before editing. For SolarWinds Orion version 2022.x or later, the web.config file is on a new location (C:\Program Files (x86)\SolarWinds\Orion\Web) by default or depending on your installation path (\SolarWinds\Orion\Web). Run the Notepad as Administrator and open the web.config file Increase the current executionTimeout="XXXX" to executionTimeout="3600" for the following elements: Orion/ReportWait.aspx Orion/Report.aspx Orion/Reports/AsExcel.aspx Orion/Reports/Preview.aspx Orion/Reports/Scheduler.aspx After making the changes, it should look similarly like this: https://support.solarwinds.com/SuccessCenter/s/article/Large-report-error-Unexpected-Website-Error-Request-timed-out?language=en_US 2/5 7/24/24, 10:20 AM Large report error: Unexpected Website Error "Request timed out' in the Orion Platform Save the web.config file and perform a quick Shutdown and Restart of all Orion Services which will include the Websites for changes to take effect. Verify if the issue is still occurring. NOTE: The web.config file will get overwritten in cases like rebuilding the Orion Website (https://support.solarwinds.com/SuccessCenter/s/article/Rebuild-the-Orion-Website? language=en_US) since part of the process is renaming and recreating the C:\inetpub\SolarWinds or \SolarWinds\Orion\Web folder in which the web.config file resides. It will need to change that new web.config file by again increasing the executionTimeout="3600" for the above elements. Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any. Did you know? Solarwinds offers fully functional free trials of all of our products, from network and systems management to IT Security and Database Monitoring https://support.solarwinds.com/SuccessCenter/s/article/Large-report-error-Unexpected-Website-Error-Request-timed-out?language=en_US 3/5 7/24/24, 10:20 AM Large report error: Unexpected Website Error "Request timed out' in the Orion Platform FREE TRIALS AND DOWNLOADS (HTTPS://WWW.SOLARWINDS.COM/DOWNLOADS? LEC-DFT-CSC-SW_WW_X_PP_X_LD_EN_CSCDYK_X-ORIO- 20200600_ARTICLE_X_X_VIDNO_X-X) Related Articles No related articles yet Articles are related if tend to be read by the same people We'd like to hear from you. Please submit this form to provide feedback to the Success Center team.  This site is protected by reCAPTCHA Enterprise and the Google Privacy Policy and Terms of Service apply. 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