Sales Training GRS School Package PDF

Summary

This document is a sales training guide for GRS Fantasy Park, an amusement park in Mysuru, India. It outlines the agenda for the training, covering topics such as the company overview, product information, and sales strategies for companies and schools.

Full Transcript

Sales Training GRS School Package Agenda of Sales Training 1. About the Company 2. Vision & Mission & Culture 3. Product Overview 4. Understanding the School Market 5. Sales Strategies & Skills 6. Handling Objections 7. Closing the Sale 8. Ca...

Sales Training GRS School Package Agenda of Sales Training 1. About the Company 2. Vision & Mission & Culture 3. Product Overview 4. Understanding the School Market 5. Sales Strategies & Skills 6. Handling Objections 7. Closing the Sale 8. Case Study 9. Q&A 10. Additional Resources About the Company Baliga Investments Pvt Ltd was established in 1985 by our Chairman, Sri Subbarya Baliga. The Directors of the company initiated GRS Fantasy Park in 1999 making it one of the early entrants in the amusement industry. Additionally, we have a sister concern, GRS Engineering Pvt Ltd, which is involved in the manufacturing of automotive components. Recently, we have expanded our attractions to include GRS Snow Park and GRS Up and Down Museum. Full From of GRS G- Geetha R- Radha S- Santha GRS Fantasy Park 25-year-old company GRS Fantasy Park is a popular amusement park in Mysuru city, offering a wide range of thrill-seeking rides, family rides, games and entertainment options. What to expect at GRS Fantasy Park: Thrill rides: Aqua Racer, Aqua Tornado, Pendulum Slide, Crazy Cruise, Amazonia, Colombia, Music Bob and Dragon’s Den are the intense, adrenaline-pumping rides at the Park Family Rides: Snow Sledge, Swing Chair, Dashing Car, Float Slides, Red Indian Falls, Wave Pool, Aqua Dance Floor and Hawaiian Paradise are the relatively slow-paced, fun-filled rides for all family members Kids Rides: Carousel, Aqua trail, Baby trains, Caterpillar, Kids play area, kids pool etc Facilities: Changing rooms, Restaurants, Locker rooms, Gift shop, AC Conference Rooms etc Snow Park Welcome to GRS Snow Park, a delightful winter paradise with so many snow activities at -10°C. Experience Hurricane Slides, Pine Log Cabin, Alpine Hanging Bridge, Tube Sledding, Frozen Dance Floor, Igloo, Merry Go Round, Children’s Zone, King Valley Photo Point, GRS Snow Hill Railway Station, Antarctic Penguin Photo Point, Wolf Sledge Photo Point, Frozen Cafe and so much more! Experience snowfall like never before! GRS Up Down Museum Real Kids Room If there is one room in our house that will be messy for sure at the end of the day, it will be our kids’ room. Here it’s like that right from the beginning. Kitchen or what? Our kitchens are almost like a battlefield at times. Come and witness a kitchen that makes you order food right away! Down the Drain Experience the creative and immersive exhibit that offers an upside-down perspective of an essential part of our daily lives. Hercules Moment Come channel your inner strength because you’re gonna hold the entire weight of this world on your shoulders. It’s time to flex your muscles! Spinning Journey Prepare to lose yourself in this kaleidoscopic odyssey, where reality is redefined, giving birth to an extraordinary fusion of realities. Hell’s Gate A visual symphony that invites you to step into an inverted world where dreams and possibilities seem to defy the laws of physics and cooking too! Stairs? Each step you take to go up mysteriously leads you down, creating a disorienting yet fascinating experience. Reverse Reading Explore a collection of books where the familiarity is turned on its head. Words flow in reverse, and stories unfold in ways you have never imagined. Vision & Mission & Culture Vision : GRS ಎಲ್ಲೋ Majaa ಅಲ್ಲೇ Mission: MISSION 5O 0 – 50 Lakh Happy Customers per year by 2033 Culture: At GRS we love & trust our people as our family. We learn & work with fun & work is our identity. Product Overview Park Descriptions GRS Fantasy Park - GRS Fantasy Park is spread around 40 acres, GRS sports a wide range of wet and dry rides catering to everyone in the family. Now also indulge in the world of snow in GRS Snow Park and experience the new normal of living upside down in GRS Up Down M. GRS Fantasy Park, the only amusement and water park in Namma Mysuru is situated on the Mysuru-Bengaluru highway, just 15 minutes from Mysuru. Now only 2 hours from Bengaluru too. The perfect holiday destination for your family vacation. Facilities At GRS Fantasy Park, we’ve got you covered with a range of amenities to make your visit a memorable one Convenient Parking Lockers Restaurants Snacks Changing Rooms Gift Shop Medical Aid Special Care Lost and Found Banquet Hall Conference Hall Attraction GRS Fantasy Park GRS Snow Park GRS Up Down Museum GRS Fantasy Park Snow Sledge Hop on the snow sledge to experience the chill thrills Brace yourselves and hop on the snow sledge to experience the chill thrills, providing you with the ultimate ‘cool’ experience of your family getaway. Red Indian Falls With make-shift leather dwellings (Tepees), totem poles and a huge 80 ft. waterfall at the center, this is the ultimate destination for your getaway. Caterpillar As your child hops onto the caterpillar and has the time of their life, watch happiness unfurling its wings and flutter around your kid. Aqua Racer Brace yourselves as you plummet down the six lanes of Aqua Racer. Challenge your friends for a race, all the way down to the finish line. Rock Climbing Once you reach the top of our artificial rock wall, the next adventure would be to take a free fall from the height of 180 ft. Are you daring enough? Kids Pool With a variety of slides designed just for the little ones along with water curtains and entertainment options, this is the spot of delight for your little ones. Music Bob You can sing or scream and to be frank, it would feel the same to us when you are whirled at a breakneck speed in a bob with music. Aqua Dance Floor With the cool refreshing shower of water and groovy music, the aqua dance floor is the place to showcase your crazy dance moves. Columbia Sit at the edges to get the maximum dose of butterflies in your stomach or get placed comfortably at the centre and enjoy the mild thrill. The choice is yours! Aqua Tornado Scream with no limits! All the noise of your screams of joy and excitement gets lost within this tornado once you’re launched into this massive funnel. 5D Virtual Ride Expect nothing but the unexpected while wandering through exciting virtual lands. An immersive 5D experience with a whole lot of special effects. Dashing Car No matter the age, the fun with dashing cars remains the same. Another theory is, that the more we age, the more fun it becomes. Do you agree with us? Baby Train Train journeys are bliss no matter the size of the train. Let your kids take a train ride into the faraway lands of adventure. Wave Pool Indulge in the waves of fun that just keep coming back, providing you with an almost real-life experience of diving in the sea. Carousel Let us all agree that no age is too old for a carousel. Gallop away into the rings of happy giggles and experience the adrenaline rush. Children’s Play Area Watch your kid run around, and slide down the slides and rarely see them sitting down in peace, contemplating what to do next! Lazy River Feeling like taking a break from the adrenaline-filled and heart-pumping rides for the day? Lazy River is the place where you should be then. Amazonia Leave the sprawling urban world for a while and take this journey through the surreal landscape of the Amazonians. There is no Anaconda in there, we swear! Dragon’s Den Behold. Before you venture into the territory of the fire-breathing beasts, make sure you are prepared to time travel to the age of Westeros. Telecombat Arm yourselves in one of the fighter planes and cut through the air at lightning speed. Buckle up and weave your way through the other planes in the closely knit circle. Swing Chair Feel the breeze blowing through, as you enjoy the swing chair. Did we mention you will be taken back to childhood with the kick of nostalgia on this ride? Blizzard Slide Sliding down several unexpected twists and turns, this free fall ride makes sure your screams are let out finally, without you even realising it. Box Cricket In the arena of box cricket, there’s no room for hesitation – only room for those who thrive on the exhilarating blend of lightning-fast action and sneaky strategies. Landing Pool The landing pool is where adventurers of all ages dive into a watery playground that promises both an escape from the heat and an aquatic adventure. Super Drop Get ready to feel the gravity-free experience with our free-falling slide and before you know it you are screaming your heart out. Super Loop Drops you through a near-vertical chute into a tight 360° turn while you remain in a stable position through smooth transitions for a completely enjoyable slid Augmented Reality ride Our state-of-the-art AR ride gives you a completely immersive experience without the need for VR headsets. GRS Snow Park Hurricane Slide Looking for a change from the normal water slides for summer. Ahoy, you have reached the right destination. Slide now into the sea of snow. Snow Carousel We are adding the magic of a carousel to our snow park. Spin around in a circle admiring snow creatures and relive the happiness of the ups and downs of this snow carousel. Real Snow Fall Engage in the happiness of playing in the snow with many activities like snowboarding, snowball fights with your buddies and building snowmen. Blizzard Slide Tower Sliding down the snow is always interesting. Before you slide down the tower, make sure the hike to the top is worth it by clicking snow-cool pictures. Snow Bridge As you cross the snow bridge, the beauty of our snow wonderland drizzles down and creates a magical atmosphere of icy embrace. Arctic Net Climb The net climber is a snowy challenge to overcome, and when you ring the bell atop, you sound the joyful anthem of your victory. Snow Sledge The rush of acceleration, the harmony of snow and speed – the snow sled is an experience that lingers long after the ride ends. Snow Dance The snow beneath your feet becomes a canvas of joyful expression, marked by the imprints of your playful dance amidst the snow wonderland. School Package : GRS Fantasy Park + GRS Snow Park ( Welcome Drinks +Unlimited Veg Lunch+Icecream+Swimwear) Actual Price: 2079 LKG to 2nd Standard Rs 949 Class 3rd to 10th Rs 1049 College Rs 1199 15 Students 1 Teacher free T&C * Minimum group size: 20 students Institute authorization letter compulsory Free entry & Food to 1 teacher for every 15 students swimwear & socks not included, Swimwear for teachers: Only Rs.299 (T-Shirt + Full Pants) Snow socks for teachers: Only Rs.50 * Extra staff at the same rate as "College students" * Some rides have height & weight restrictions No school/college package from 25/Dec to 01/ Jan Outside food and drinks not allowed Target Audience School/College administrators Teachers Parent-teacher associations Tuition Center Sports Academy School Administrators: These are the people who manage schools. We want to show them how our park can be a great place for educational trips and fun outings for students. Teachers: These are the educators who interact with students daily. We want to highlight how our park can provide educational and recreational opportunities for their classes. Parent-Teacher Associations (PTAs): These groups consist of parents and teachers working together to support schools. We want to demonstrate how our park can be a fantastic venue for events, fundraisers, and family outings. Sports Academy School Administrators Who They Are: Principals, Vice Principals, and other top management responsible for the overall administration of schools. Why They Matter: They make decisions about school trips and extracurricular activities. They have the authority to allocate budgets for such activities. 2. Teachers Who They Are: Educators from various subjects who interact with students daily and often accompany them on school trips. Why They Matter: They play a significant role in recommending and organizing field trips. They influence students' learning experiences outside the classroom. 3. Parent-Teacher Associations (PTAs) Who They Are: Groups of parents and teachers who collaborate to support the school community and enhance students' educational experiences. Why They Matter: They are involved in organizing events, fundraisers, and family-oriented activities. They influence decisions regarding school events and community engagement. 2. Sports Academy Who They Are: Educators from various subjects who interact with students daily and often accompany them on school trips. Why They Matter: They play a significant role in recommending and organizing field trips. They influence students' learning experiences outside the classroom. Sales Skills Listening: Paying attention to what the customer is saying and understanding their needs. Confidence: Believing in yourself and what you're selling. Problem-Solving: Helping customers fix their issues with your product. Communication: Talking and writing clearly so customers understand why they should buy Relationship Building: Making friends with customers so they trust you. Negotiation: Agreeing on a price that works for both you and the customer. Time Management: Using your time well to talk to as many customers as possible. Persuasion: Convincing people to buy by showing them why your product is great. Closing: Asking the customer to buy your product. Handling Objections: answering the all question asked by Custumer Sales Strategies Dricet Visit Who to Contact: Schools, colleges, companies, travel agencies, and community groups. Find Decision-Makers: Look for principals, HR managers, event planners, and travel coordinators. Build Relationships Research: Learn about your targets and their needs. Network: Attend local events and fairs to meet potential clients. Stay Connected: Regularly call, email, or meet with your contacts to build trust. Create Your Sales Pitch Highlight Benefits: Show how GRS Fantasy Park is fun and educational for schools, great for team-building for companies, and a fantastic destination for travel agencies. Customize Your Message: Tailor your pitch to each type of client. Use Sales Tools Brochures and Flyers: Provide attractive printed materials. Presentations: Use engaging slides and videos. Free Visits: Offer complimentary tickets or demo visits to key decision-makers. Active Selling Cold Calls and Visits: Reach out directly by phone or visit in person. Regular Follow-Ups: Stay in touch to keep GRS Fantasy Park top-of-mind. Build Long-Term Relationships: Focus on developing ongoing relationships, not just one-time sales. Objection Handling Closure Feedback & Referral Handling Objections 1. Budget Limitations **Objection:** "Our budget is too tight for this trip." **Response:** - **Value for Money:** "Our packages include all-day access, meals, and educational programs, offering great value." 2. Safety Concerns **Objection:** "We are worried about the safety of our students/employees." **Response:** - **Safety Measures:** "We have trained staff, safety drills, and on-site medical personnel." - **Certifications:** "Our park meets all safety standards and has safety certifications." - **Briefings:** "We can arrange a pre-visit safety briefing for you." 3. Additional Services **Objection:** "We need more than just a visit to the park." **Response:** - **Custom Packages:** "We offer packages that include meals, guided tours, and team-building activities." - **Personalized Itineraries:** "We can create an itinerary that fits your specific needs." 4. Package & Transportation **Objection:** "Organizing transportation." **Response:** - **Transport Help:** "We work with local transport providers for convenient options." - **Logistical Support:** "Our team helps with planning and managing Trip." - **Itineraries:** "We provide detailed itineraries for a smooth visit." 5. Games Details **Objection:** "What kind of activities and games do you offer?" **Response:** - **Variety:** "We have thrilling rides, water slides, and interactive games." - **Educational Activities:** "We also offer educational and team-building activities." - **Customization:** "We can tailor activities to your group’s interests." 6. Competitors Comparison **Objection:** "How does your park compare to others?" **Response:** - **Unique Attractions:** "We have exclusive rides and themed areas." - **Safety and Service:** "We have high safety standards and excellent customer service." - **Value Packages:** "Our packages include a variety of attractions, meals, and services at competitive prices." Example Responses 1. **Budget Limitations:** - amount break down 2. **Safety Concerns:** - "Safety is our top priority. We have trained staff, regular drills, and on-site medical personnel. We can arrange a pre-visit briefing to go over our safety measures." 3. **Additional Services:** - "We offer packages that include meals, guided tours, and team-building activities. We can create a personalized itinerary to meet your needs." 4. **Package & Transportation:** - "We can help with transportation through our local partners and provide detailed itineraries to make your visit smooth and hassle-free." 5. **Games Details:** - "Our park has a variety of attractions, from thrilling rides to educational activities. We can tailor the activities to match your group’s interests." 6. **Competitors Comparison:** - "We offer unique attractions, high safety standards, and excellent customer service. Our packages provide great value with a variety of attractions and services." By using these simple responses, you can effectively handle objections, reassure your clients, and close the sale successfully. coluser steps for sales 1. Understand the Client’s Needs and Benefits ○ Listen Actively: Pay attention to what the client is saying to understand their requirements and concerns. ○ Ask Questions: Use open-ended questions to gather more details about their needs and preferences. 2. Present a Tailored Solution ○ Customize Your Offer: Based on the client’s needs, present a solution that addresses their specific requirements. ○ Highlight Benefits: Emphasize the key benefits and features of your offer that align with their needs. 3. Handle Objections ○ Acknowledge Concerns: Listen to any objections or concerns the client may have and acknowledge them. ○ Provide Reassurance: Offer clear and concise responses to address their concerns. Use techniques like detailed safety protocols, flexible payment plans, and logistical support. 4. Create a Sense of Urgency ○ Limited-Time Offers: Mention any special discounts or promotions that are available for a limited time to encourage prompt decision-making. ○ Availability: Highlight the benefits of booking early, such as securing preferred dates or rates. 5. Outline the Next Steps Clearly ○ Step-by-Step Process: Provide a clear, concise outline of the steps needed to complete the booking. ○ Simplify the Process: Make it as easy as possible for the client to take the next step. 6. Ask for the Sale ○ Direct Approach: Use a clear and confident closing statement to ask for the sale. ○ Example: "Booking now ensures you get the best rates and dates. Shall we proceed with the reservation?" 7. Follow-Up Consistently ○ Schedule Follow-Ups: Plan regular follow-ups to check in with the client and keep the conversation going. ○ Be Persistent, Not Pushy: Maintain a balance between being persistent and respectful of the client’s decision-making process. 8. Offer Incentives for Referrals ○ Referral Program: Mention any referral programs where the client can earn discounts or perks by referring others. ○ Encourage Word-of-Mouth: Satisfied clients are more likely to refer others if they see additional benefits for themselves. Example of a Closing Sequence 1. Understand the Client’s Needs and Benfitis ○ "Can you tell me more about what you’re looking for in a school trip?" 2. Present a Tailored Solution: ○ "Based on what you’ve shared, our educational programs and team-building activities would be a great fit for your students." 3. Handle Objections: ○ Client: "I’m concerned about the safety measures." ○ You: "I understand your concern. Our park has detailed safety protocols in place, including trained staff, emergency procedures, and on-site medical personnel." 4. Create a Sense of Urgency: ○ "We’re currently offering an early bird discount that’s available until the end of the month. Booking now will save you an additional 10%." 5. Outline the Next Steps Clearly: ○ "To secure your booking, we just need to finalize the date and confirm the number of attendees. I’ll send you the booking form right away." 6. Ask for the Sale: ○ "Booking now ensures you get the best rates and dates. Shall we proceed with the reservation?" 7. Follow-Up Consistently: ○ "I’ll follow up with you in a couple of days to see if you have any more questions and to finalize the details." 8. Offer Incentives for Referrals: ○ "If you refer another school or company that books with us, you’ll receive a 5% discount on your next visit." By following these steps, you can effectively guide the client through the sales process, address their concerns, and successfully close the sale.

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