Management 13e, Global Edition - Chapter 7 PDF

Management, 13e, Global Edition (Robbins) Chapter 7 Managing Change and Innovation 1) The Sarbanes-Oxley Act is an example of which of the following forces of change? A) internal change B) technological change C) external change D) organizational strategy change Answer: C Diff: 3 AACSB: Application...

Management, 13e, Global Edition (Robbins) Chapter 7 Managing Change and Innovation 1) The Sarbanes-Oxley Act is an example of which of the following forces of change? A) internal change B) technological change C) external change D) organizational strategy change Answer: C Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Application 2) The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) ________. A) external force of change B) internal force of change C) marketplace force of change D) economic force of change Answer: A Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Application 3) First he was all about innovation. Next it was efficiency. Now Snyder's strategy is customer responsiveness. These changes in strategy are indicative of ________. A) external force of change B) internal force of change C) marketplace force of change D) economic force of change Answer: B Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Application 1 Copyright © 2016 Pearson Education, Ltd. 4) When the employees express their concern about their bonus checks, which of the following types of forces of change is in play? A) external force of change B) labor market force of change C) internal force of change D) social force of change Answer: C Diff: 2 AACSB: Application of knowledge Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Application 5) Falling interest rates are an example of what external force? A) change in composition of workforce B) change in employee attitudes C) technological change D) economic change Answer: D Diff: 2 AACSB: Application of knowledge Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Application 6) Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor? A) strategy B) workforce C) equipment D) technology Answer: B Diff: 2 AACSB: Application of knowledge Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Application 7) Labor strikes are an example of which of the following internal change factors? A) workforce composition B) equipment C) employee attitudes D) organizational strategy Answer: C Diff: 3 AACSB: Application of knowledge Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Application 2 Copyright © 2016 Pearson Education, Ltd.  3 Copyright © 2016 Pearson Education, Ltd. 8) The two metaphors commonly used to describe the two views of the change process are ________. A) smooth water and troubled water B) calm waters and white-water rapids C) shallow water and falling water D) burning bridge and water over the dam Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Concept 9) Business had been humming along just fine until the Great Recession hit. Benton Industries adjusted by laying off employees until the recession ended then hired them back. Then it was back to business as usual. This is an example of ________. A) the shallow water metaphor B) the calm waters metaphor C) the white-water rapids metaphor D) the falling water metaphor Answer: B Diff: 2 AACSB: Application of knowledge Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Application 10) In the ________ metaphor, change is normal and expected and managing it is a continual process. A) calm waters B) white-water rapids C) smooth water D) water over the dam Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Concept 11) Lewin's three-step process is consistent with ________ theory of organizational change. A) white-water rapids B) shallow waters C) smooth waters D) calm waters Answer: D Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.1: Compare and contrast views on the change process 4 Copyright © 2016 Pearson Education, Ltd. Classification: Concept 12) According to Kurt Lewin, which of the following is a stage in the change process? A) restraining B) driving C) processing D) unfreezing Answer: D Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Concept 13) According to Kurt Lewin, increasing the driving forces is a means of ________. A) unfreezing B) changing C) restraining D) refreezing Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Concept 14) The unfreezing step of the change process can be thought of as ________. A) changing to a new state B) sustaining a change over time C) changing the organizational structure D) preparing for the needed change Answer: D Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Concept 15) According to Lewin, which of the following is the objective of refreezing? A) directing behavior away from the change B) hindering the existing equilibrium C) eliminating the need for future change D) stabilizing the new situation Answer: D Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Concept 5 Copyright © 2016 Pearson Education, Ltd.  6 Copyright © 2016 Pearson Education, Ltd. 16) Fuel prices keep spiraling upward so recreational vehicle manufacturers are being pressured to produce lighter units that can be pulled by smaller trucks. This situation is representative of ________. A) a driving force B) a social force C) a restraining force D) an economic force Answer: A Diff: 3 AACSB: Application of knowledge Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Application 17) "If it's not one thing, it's another. We just get used to doing things one way and suddenly that's not good enough anymore. It's a new machine here, a new manager there, changing customer demands–it never ends!" This is an example of ________. A) the water over the dam metaphor B) the calm waters metaphor C) the white-water rapids metaphor D) the falling water metaphor Answer: C Diff: 2 AACSB: Application of knowledge Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Application 18) New Ideas, Inc., focuses on new ideas, uses technology that changes frequently, and has strong competition in the market. This situation describes what metaphor of change? A) a shallow water metaphor B) a falling water rapid metaphor C) a rapid water metaphor D) a white-water rapids metaphor Answer: D Diff: 2 AACSB: Application of knowledge Learning Obj.: LO 7.1: Compare and contrast views on the change process Classification: Application 23) Organizational change is any alteration of ________. A) people, structure, or technology B) structure, management, or goals C) technology, goals, or management D) rules, procedures, or management Answer: A Diff: 2 AACSB: Reflective thinking 7 Copyright © 2016 Pearson Education, Ltd. Learning Obj.: LO 7.2: Classify types of organizational change Classification: Concept 8 Copyright © 2016 Pearson Education, Ltd. 24) Colin believes his organization could be more profitable if it could respond to customers more quickly so he has decided to remove some management layers and increase the remaining managers' span of control. These would be considered changes in ________. A) structural design B) structural process C) degree of centralization D) structural components Answer: D Diff: 3 AACSB: Application of knowledge Learning Obj.: LO 7.2: Classify types of organizational change Classification: Application 25) The installation of the new equipment at Fred Fryer's Donuts, Inc., is an example of ________. A) people change B) management change C) technological change D) structural change Answer: C Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 7.2: Classify types of organizational change Classification: Application 26) In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________. A) change masters B) change agents C) change champions D) change generators Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.2: Classify types of organizational change Classification: Concept 9 Copyright © 2016 Pearson Education, Ltd. 27) Outside consultants are more likely to initiate ________ organizational changes than insiders. A) drastic B) mild C) acceptable D) trivial Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.2: Classify types of organizational change Classification: Concept 28) Structural component changes include ________. A) combining departmental responsibilities B) changing work processes C) changing attitudes D) changing behavior Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.2: Classify types of organizational change Classification: Concept 29) If Kelly were to consider enhancing productivity by giving greater authority to her subordinates and increasing formalization, she would be considering ________ changes. A) structural B) technological C) people D) automatic Answer: A Diff: 3 AACSB: Application of knowledge Learning Obj.: LO 7.2: Classify types of organizational change Classification: Application 30) Changes in work processes, methods, and equipment are a part of ________ changes. A) technological B) structural component C) financial D) structural design Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.2: Classify types of organizational change Classification: Concept 10 Copyright © 2016 Pearson Education, Ltd.  11 Copyright © 2016 Pearson Education, Ltd. 31) A company that decides to decentralize its sales procedures is managing ________ changes. A) technological B) people C) financial D) structural Answer: D Diff: 2 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 7.2: Classify types of organizational change Classification: Application; Analytical 32) Which type of change might include a shift from a functional to a product structure? A) a structural design change B) a structural component change C) a technological change D) a people change Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.2: Classify types of organizational change Classification: Concept 33) After several expansions and acquisitions that resulted in duplicate positions of several administrative functions, U.S. Big Corp. decided to reorganize itself around customers rather than around functions. This would amount to a change in ________. A) structural design B) selection process C) degree of centralization D) structural components Answer: A Diff: 2 AACSB: Application of knowledge Learning Obj.: LO 7.2: Classify types of organizational change Classification: Application 34) Competitive factors or new innovations within an industry often require managers to introduce ________. A) new equipment, tools, or operating methods B) new equipment, tools or people C) new equipment, operating methods, or structure D) new equipment, people, or structure Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.2: Classify types of organizational change 12 Copyright © 2016 Pearson Education, Ltd. Classification: Concept 35) When supermarkets and other retailers use scanners that provide instant inventory information, they are adopting ________ changes. A) technological B) people C) efficiency D) structural Answer: A Diff: 2 AACSB: Application of knowledge; Information Technology Learning Obj.: LO 7.2: Classify types of organizational change Classification: Application 36) ________ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships. A) Commercial development B) Organizational development C) Career development D) Comprehensive development Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.2: Classify types of organizational change Classification: Concept 37) If Kraft Foods hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing ________ changes. A) technological B) people C) financial D) structural Answer: B Diff: 1 AACSB: Application of knowledge Learning Obj.: LO 7.2: Classify types of organizational change Classification: Application 38) ________ is a method of changing behavior through unstructured group interaction. A) Team building B) Intergroup development C) Survey feedback D) Sensitivity training Answer: D Diff: 2 AACSB: Reflective thinking 13 Copyright © 2016 Pearson Education, Ltd. Learning Obj.: LO 7.2: Classify types of organizational change Classification: Concept 39) An increase in the diversity of his department has led to conflict and animosity. To reduce this and allow his team to become more productive, Lemuel has asked the Human Resources department to provide ________ for his people. A) survey feedback B) sensitivity training C) team building D) intergroup development Answer: B Diff: 3 AACSB: Application of knowledge; Analytical thinking Learning Obj.: LO 7.2: Classify types of organizational change Classification: Application 40) What organizational development technique involves changing the attitudes, stereotypes, and perceptions that work groups have about each other? A) team building B) intergroup development C) survey feedback D) sensitivity training Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.2: Classify types of organizational change Classification: Concept 47) An individual is likely to resist change because of the feeling ________. A) of achievement B) of uncertainty C) of personal gain D) that the change is in the organization's best interest Answer: B Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.3: Explain how to manage resistance to change Classification: Concept 48) When Joshua proposed cross-training his employees so absences and vacations would not pose such a problem in productivity, his employees objected. Their resistance came from their ________. A) belief that ambiguity would increase B) fear that they would be forced out of their habits C) concern over personal loss of income 14 Copyright © 2016 Pearson Education, Ltd. D) belief that Joshua's changes would harm the organization Answer: B Diff: 2 AACSB: Application of knowledge Learning Obj.: LO 7.3: Explain how to manage resistance to change Classification: Application 15 Copyright © 2016 Pearson Education, Ltd. 49) Shelly was the most senior employee in the department and knew just about everything about everyone else's job. If all employees in the department were cross-trained, Shelly would no longer have an advantage that brought with it special privileges. Shelly's resistance to change came from her ________. A) belief that uncertainty would increase B) fear that she would be forced out of her habit C) concern over personal loss D) belief that the changes would harm the organization Answer: C Diff: 3 AACSB: Application of knowledge Learning Obj.: LO 7.3: Explain how to manage resistance to change Classification: Application 50) Which of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation? A) negotiation B) education and communication C) participation D) facilitation and support Answer: B Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.3: Explain how to manage resistance to change Classification: Concept 51) Fred's Donuts is installing new equipment in its bakery. Many employees are fearful they will not be able to operate it. Which of the following courses of actions is best for Fred to use to overcome this employee resistance? A) threaten the employees who resist the change B) present distorted facts to the employees C) terminate employees who resist the change D) educate employees and communicate with them Answer: D Diff: 2 AACSB: Application of knowledge Learning Obj.: LO 7.3: Explain how to manage resistance to change Classification: Application 16 Copyright © 2016 Pearson Education, Ltd. 52) ________ involves bringing individuals directly affected by the proposed change into the decision-making process. A) Participation B) Facilitation and support C) Delegation D) Manipulation and co-optation Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.3: Explain how to manage resistance to change Classification: Concept 53) Which of the following techniques for reducing resistance to change includes employee counseling, therapy, new skills training, or a short paid leave of absence. A) negotiation B) facilitation and support C) manipulation and co-optation D) coercion Answer: B Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.3: Explain how to manage resistance to change Classification: Concept 54) ________ involves exchanging something of value for an agreement to lessen the resistance to the change effort. A) Negotiation B) Manipulation and co-optation C) Coercion D) Facilitation and support Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.3: Explain how to manage resistance to change Classification: Concept 55) ________ involves distorting facts to make the change appear more attractive. A) Framing B) Education and communication C) Participation D) Manipulation and co-optation Answer: D Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.3: Explain how to manage resistance to change Classification: Concept 17 Copyright © 2016 Pearson Education, Ltd.  18 Copyright © 2016 Pearson Education, Ltd. 64) Which of the following is a favorable condition that will facilitate a cultural change? A) the organization has a huge workforce B) the organization has a long existence C) a dramatic crisis occurs D) a stable leadership exists Answer: C Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 65) Cultural change is most likely to take place when ________. A) the organization is old B) the organization is large C) the culture is strong D) there is a leadership change Answer: D Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 19 Copyright © 2016 Pearson Education, Ltd. 66) Which of the following is a strategy for managing cultural change? A) Support employees who remain devoted to the old values. B) Redesign socialization processes to align with the new values. C) Keep the same stories and rituals. D) Allow subcultures to flourish. Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 67) ________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities. A) Euphoria B) Stress C) Degeneration D) Disease Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 68) A ________ prevents an individual from doing what he desires. A) constraint B) demand C) lien D) necessity Answer: A Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 69) For ________, the outcome must be unknown, and the outcome must be important. A) uncertainty to become stress B) habit to become stressful C) potential stress to become actual stress D) personal loss to become stress Answer: C Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 20 Copyright © 2016 Pearson Education, Ltd. 70) ________ are factors related to an employee's job and include the design of a person's job, working conditions, and the physical work layout. A) Task demands B) Role demands C) Interpersonal demands D) Psychological demands Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 71) ________ creates expectations that may be hard to reconcile or satisfy. A) Role ambiguity B) Role conflict C) Role overload D) Role demand Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 72) A ________ personality is characterized by chronic feelings of a sense of time urgency, an excessive competitive drive, and difficulty accepting and enjoying leisure time. A) Type X B) Type Y C) Type A D) Type B Answer: C Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 73) Stress symptoms are grouped under the categories of ________. A) physical, economic, and legal B) physical, psychological, and behavioral C) physical, psychological, and cultural D) physical, political, and social Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 21 Copyright © 2016 Pearson Education, Ltd.  22 Copyright © 2016 Pearson Education, Ltd. 74) Which of the following is a physical symptom of stress? A) changes in metabolism B) changes in productivity C) changes in attitude D) changes in mood Answer: A Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 75) Which of the following is an example of a psychological symptom of stress? A) changes in metabolism B) increased heart and breathing rate C) irritability D) changes in productivity Answer: C Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 76) Changes in eating habits are a ________ symptom of stress. A) physical B) psychological C) behavioral D) financial Answer: C Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 77) Which of the following is true regarding reduction of employee stress? A) In order to reduce stress, managers should make sure that the employee's abilities match the job requirements. B) A realistic job preview during the selection process maximizes stress by reducing ambiguity over job expectations. C) Improved organizational communications maximizes ambiguity-induced stress. D) Job redesigns that increase opportunities for employees to participate in decisions and to gain social support increase stress. Answer: A Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change 23 Copyright © 2016 Pearson Education, Ltd. Classification: Concept 78) Managers offer ________ to employees who want to talk to someone about their problems. A) wellness programs B) time management programs C) employee counseling D) performance planning programs Answer: C Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 79) A ________ helps employees whose personal lives suffer from a lack of planning to sort out their priorities. A) time management program B) wellness program C) life insurance program D) health and wellness program Answer: A Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 80) How can managers increase the likelihood of making change happen successfully? A) They should realize that they are just change agents not change leaders. B) They should discourage entrepreneurial mindsets. C) They should give individual employees a role in the change process. D) They should adapt the changes made by their competitors. Answer: C Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 81) A change capable organization ________. A) links the present and the future B) seeks incremental changes C) encourages group-think D) follows its competitor's footsteps Answer: A Diff: 3 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change 24 Copyright © 2016 Pearson Education, Ltd. Classification: Concept 25 Copyright © 2016 Pearson Education, Ltd. 82) Which of the following is a characteristic of a change-capable organization? A) separates the present and the future B) makes controlling a way of life C) encourages group-think D) shelters breakthroughs Answer: D Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.4: Discuss contemporary issues in managing change Classification: Concept 26 Copyright © 2016 Pearson Education, Ltd. 93) ________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas. A) Innovation B) Alteration C) Creativity D) Change Answer: C Diff: 2 AACSB: Reflective thinking Learning Obj.: LO 7.5: Describe techniques for stimulating innovation Classification: Concept 94) ________ is the process of taking a creative idea and turning it into a useful product or work method. A) Innovation B) Inspiration C) Creativity D) Ingenuity Answer: A Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.5: Describe techniques for stimulating innovation Classification: Concept 95) Which of the following is an example of a cultural variable that fosters innovation? A) abundant resources B) low external controls C) low specialization D) high job security Answer: B Diff: 3 AACSB: Reflective thinking Learning Obj.: LO 7.5: Describe techniques for stimulating innovation Classification: Concept 96) When a member of her team offers an "off-the-wall" solution to a team problem, Martina has to contend with what cultural variable? A) tolerance of conflict B) tolerance of risk C) tolerance of the impractical D) focus on ends Answer: C Diff: 2 AACSB: Application of knowledge Learning Obj.: LO 7.5: Describe techniques for stimulating innovation Classification: Application 27 Copyright © 2016 Pearson Education, Ltd. 97) Which of the following is a structural variable that supports innovation? A) work and non-work support B) tolerance of conflict C) focus on ends D) high job security Answer: A Diff: 3 AACSB: Reflective thinking Learning Obj.: LO 7.5: Describe techniques for stimulating innovation Classification: Concept 28 Copyright © 2016 Pearson Education, Ltd. 98) An innovative culture is likely to have ________. A) high external controls B) low tolerance of risks C) closed-system focus D) tolerance of conflict Answer: D Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.5: Describe techniques for stimulating innovation Classification: Concept 99) Edwin would like to increase the level of creativity and innovation in his department. One step he could take would be to ________. A) decrease external control B) decrease diversity of opinions C) reduce resources D) resolve conflict Answer: A Diff: 2 AACSB: Application of knowledge Learning Obj.: LO 7.5: Describe techniques for stimulating innovation Classification: Application 100) Which of the following human resource variables is supportive of organizational innovation? A) minimal time pressure B) less creative people C) high interunit communication D) abundant resources Answer: C Diff: 3 AACSB: Reflective thinking Learning Obj.: LO 7.5: Describe techniques for stimulating innovation Classification: Concept 101) Earnest's team works well when given "big picture" goals and allowed to develop ideas without detailed explanations or guidance. This would indicate Earnest's team is ________. A) tolerant of conflict B) an open-system focus team C) tolerant of risk D) accepting of ambiguity Answer: D Diff: 3 AACSB: Application of knowledge Learning Obj.: LO 7.5: Describe techniques for stimulating innovation 29 Copyright © 2016 Pearson Education, Ltd. Classification: Application 102) ________ actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented. A) Idea champions B) Idea developers C) Idea generators D) Idea screeners Answer: A Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.5: Describe techniques for stimulating innovation Classification: Concept 103) Most idea champions ________. A) have extremely high self-confidence B) are lethargic C) avoid risks D) are relenting Answer: A Diff: 1 AACSB: Reflective thinking Learning Obj.: LO 7.5: Describe techniques for stimulating innovation Classification: Concept 104) Design thinking can provide a process for ________. A) brainstorming B) coming up with things that don't exist C) experimenting with customers D) connecting idea champions in the design department with marketing experts Answer: B Diff: 3 AACSB: Reflective thinking Learning Obj.: LO 7.5: Describe techniques for stimulating innovation Classification: Concept 30 Copyright © 2016 Pearson Education, Ltd.