Quiz Test ACM2053 PDF

Chapter 1: Intercultural Communication 1. Which of the following is a common setting for intercultural communication? A) Classrooms B) Workplaces C) Healthcare settings D) All of the above Answer: D) All of the above 2. Globalization is accelerating, linking economies and events worldwide. Which...

Chapter 1: Intercultural Communication 1. Which of the following is a common setting for intercultural communication? A) Classrooms B) Workplaces C) Healthcare settings D) All of the above Answer: D) All of the above 2. Globalization is accelerating, linking economies and events worldwide. Which of the following is an example of this phenomenon? A) Increase in global population B) Reliance on food imports C) National self-sufficiency D) Political isolation Answer: B) Reliance on food imports 3. What is intercultural communication essential for? A) World peace B) Promoting ecological viability C) Improving relationships between co-cultures and dominant cultures D) All of the above Answer: D) All of the above 4. Which of the following is NOT a requirement for intercultural cooperation? A) Economic benefits B) Environmental resources C) National isolation D) Transnational cooperation Answer: C) National isolation 5. What major social challenge resulted from advances in healthcare and sanitation? A) Mass migration B) Population growth C) Lack of food resources D) Water scarcity Answer: B) Population growth 6. What is the main driver of mass migration in the modern world? A) Climate change B) Religious conflict C) Poverty, political oppression, and economic opportunities D) Technological advancement Answer: C) Poverty, political oppression, and economic opportunities 7. In what areas do the new immigrants typically settle? A) Rural areas B) Coastal regions C) Urban areas D) Agricultural zones Answer: C) Urban areas 8. What is a key concern related to the aging population? A) Growth in diversity B) Economic and social impacts C) Increase in technology use D) Decline in political stability Answer: B) Economic and social impacts 9. Which of the following is an ecological concern? A) Overpopulation B) Climate change and pollution C) Lack of technological innovation D) Increased life expectancy Answer: B) Climate change and pollution 10. What key issue is associated with insufficient food resources? A) Rising food prices B) Improved healthcare C) Political stability D) Urban expansion Answer: A) Rising food prices 11. What role does intercultural communication play in ecological concerns? A) Promoting economic growth B) Developing and implementing educational programs for water management and conservation C) Enhancing cultural identity D) Reducing technological dependency Answer: B) Developing and implementing educational programs for water management and conservation 12. What does global cooperation in disaster relief require? A) Political isolation B) Intercultural communication competence C) Local solutions D) Religious unity Answer: B) Intercultural communication competence 13. What is a major issue in international legal systems? A) Capital punishment B) Global trade C) Technological advancement D) Military conflict Answer: A) Capital punishment 14. What is an example of a global threat? A) Weapons of mass destruction B) Increased food production C) Population decline D) National independence Answer: A) Weapons of mass destruction 15. Which of the following is a result of IT globalization? A) Segregation of cultures B) Decreased communication C) Decreased information access D) Diminished cultural diversity Answer: A) Segregation of cultures 16. What is one of the key challenges when making cultural generalizations? A) Overemphasizing individual uniqueness B) Generalizing entire groups based on limited examples C) Promoting understanding of cultural values D) Developing intercultural awareness Answer: B) Generalizing entire groups based on limited examples 17. According to Ferraro and Andreatta, what is ethnocentrism? A) The belief that one's culture is inferior to others B) The belief that one's culture is superior to all others C) The ability to adapt to different cultures D) The practice of learning foreign languages Answer: B) The belief that one's culture is superior to all others 18. What is a common cultural conflict due to differing perceptions of right and wrong? A) Technological innovation B) The necessity of compromise C) Universal truth D) National identity Answer: B) The necessity of compromise 19. What is the myth about communication in resolving intercultural conflicts? A) Communication is a cure-all B) Communication always leads to understanding C) Communication is irrelevant in resolving conflicts D) Communication never leads to alienation Answer: A) Communication is a cure-all 20. Which statement about objectivity in intercultural communication is true? A) Objectivity is not necessary when communicating with different cultures B) Ethnocentrism promotes an open mind and respect for other cultures C) Objectivity means being influenced by personal feelings or prejudices D) Objectivity is about being unbiased and not influenced by personal feelings Answer: D) Objectivity is about being unbiased and not influenced by personal feelings Chapter 2: Culture and Communication 1. What is the primary function of communication? a) To entertain b) To share ideas and feelings c) To persuade d) To create conflict Answer: b) To share ideas and feelings 2. Communication is essential for which of the following? a) Wealth b) All human contact c) Scientific research d) Technological development Answer: b) All human contact 3. What is one reason why people communicate, according to the text? a) To satisfy personal needs b) To accumulate wealth c) To control others d) To reduce confusion Answer: a) To satisfy personal needs 4. Communication assists with person perception by helping to: a) Entertain b) Gather information about others c) Solve problems d) Encourage competition Answer: b) Gather information about others 5. What helps to define personal identity? a) Family ties b) Cultural beliefs c) Gender attitudes d) All of the above Answer: d) All of the above 6. Which of the following is an example of communication having persuasive qualities? a) Giving a speech to sell a product b) Making a new friend c) Sharing an idea with a colleague d) Telling a joke Answer: a) Giving a speech to sell a product 7. According to Samovar et al., what is human communication? a) A passive process b) A dynamic process using symbols c) A series of random events d) A form of entertainment Answer: b) A dynamic process using symbols 8. Which of the following is NOT a component of communication? a) Source b) Channel c) Technology d) Feedback Answer: c) Technology 9. What is encoding in communication? a) The process of interpreting a message b) Creating a message using verbal and non-verbal symbols c) Responding to a message d) Observing the communication partner’s reaction Answer: b) Creating a message using verbal and non-verbal symbols 10. What is a channel in communication? a) The person who interprets the message b) The medium through which messages are transmitted c) The act of decoding a message d) The content of the message Answer: b) The medium through which messages are transmitted 11. Which of the following best describes decoding in communication? a) Sending a message b) Interpreting the message c) Providing feedback d) Encoding a message Answer: b) Interpreting the message 12. What is feedback in communication? a) The message being sent b) The receiver’s response to the sender’s message c) A form of noise d) A method of encoding Answer: b) The receiver’s response to the sender’s message 13. What is noise in communication? a) The feedback b) A competing stimulus that disrupts communication c) The content of the message d) The channel of communication Answer: b) A competing stimulus that disrupts communication 14. Communication is considered a dynamic process because: a) It has a clear beginning and end b) It involves ongoing interaction c) It is a one-time event d) It always leads to a solution Answer: b) It involves ongoing interaction 15. What does it mean that communication is symbolic? a) It can be interpreted in many ways b) It is only based on words c) It cannot be understood by others d) It is based on physical actions only Answer: a) It can be interpreted in many ways 16. Communication is contextual because: a) It is always spontaneous b) It happens in a vacuum c) It depends on the setting and environment d) It occurs only in group settings Answer: c) It depends on the setting and environment 17. What is an example of communication being self-reflective? a) Watching TV b) Thinking about your message while communicating c) Talking to a stranger d) Listening to music Answer: b) Thinking about your message while communicating 18. Why is communication considered irreversible? a) Once a message is sent, it cannot be taken back b) Messages always return to the sender c) The meaning of a message changes over time d) Communication is always retracted after sending Answer: a) Once a message is sent, it cannot be taken back 19. According to the text, what are the consequences of communication? a) It leads to perfect understanding every time b) It affects how people perceive and think about themselves and others c) It always leads to conflict d) It has no lasting effect Answer: b) It affects how people perceive and think about themselves and others 20. Which of the following is a misconception about communication? a) Communication can solve all problems b) Some people are born effective communicators c) The message you send is not always the message received d) All of the above Answer: d) All of the above Chapter 3: Culture 1. According to Hall, what is culture? A) A set of religious practices B) Culture is communication and communication is culture C) A social organization D) A tradition passed down through generations Answer: B) Culture is communication and communication is culture 2. What is at the heart of culture? A) Language B) Technology C) Economy D) Social media Answer: A) Language 3. According to Rodriguez, culture consists of which of the following? A) How we relate to other people, how we think, how we behave, and how we view the world B) Only how we think C) How we communicate only D) How we view the world exclusively Answer: A) How we relate to other people, how we think, how we behave, and how we view the world 4. Culture is defined as being shared because: A) It unites people with similar experiences B) It is something that can only be transmitted through formal education C) It creates division among people D) It is based on individual beliefs Answer: A) It unites people with similar experiences 5. What term is used to describe the process of passing essential cultural messages to future generations? A) Cultural change B) Cultural inheritance C) Cultural diffusion D) Cultural transformation Answer: B) Cultural inheritance 6. What is a primary means of sharing speculations, observations, facts, experiments, and wisdom? A) Art B) Language C) Media D) Folklore Answer: B) Language 7. What element of culture is described as being learned informally through observation and interaction? A) Formal teaching B) Informal learning C) Cultural inheritance D) Cultural assimilation Answer: B) Informal learning 8. According to Ferraro, symbols connect people into what? A) A divided society B) A unified group C) A culture of conflict D) An isolated community Answer: B) A unified group 9. Which of the following is an example of learning about culture through proverbs? A) “A penny saved is a penny earned” B) Folklore about ancient kings C) Art from the Renaissance period D) Educational books about history Answer: A) “A penny saved is a penny earned” 10. How do myths help in understanding a culture? A) They provide historical facts B) They explain human existence and reflect cultural values C) They focus on economic prosperity D) They are used for entertainment only Answer: B) They explain human existence and reflect cultural values 11. What does art do in the context of culture? A) Reflects society and its values B) Creates conflict among people C) Focuses solely on economic aspects D) Has no relationship to culture Answer: A) Reflects society and its values 12. According to Cultivation Theory, what happens over time as a viewer watches more television? A) The viewer develops a more complex worldview B) The viewer’s worldview aligns with on-screen beliefs and values C) The viewer becomes less influenced by media D) The viewer loses interest in reality Answer: B) The viewer’s worldview aligns with on-screen beliefs and values 13. What is an example of cultural change mentioned in the text? A) The development of new art forms B) The rise of American capitalism C) The spread of language D) The isolation of cultures Answer: B) The rise of American capitalism 14. Which of the following is NOT a form of cultural change? A) Innovation B) Diffusion C) Cultural inheritance D) Adoption Answer: C) Cultural inheritance 15. How is culture adopted by another culture? A) By removing all aspects of the original culture B) By aligning cultural elements with existing values without major disruptions C) By rejecting any foreign influence D) By forcibly changing the culture Answer: B) By aligning cultural elements with existing values without major disruptions 16. What key aspect of culture helps people interpret reality and their relationship with the world? A) History B) Religion C) Social organization D) Worldview Answer: D) Worldview 17. According to Bailey and Peoples, what is critical for maintaining culture? A) Language B) Values C) Religion D) History Answer: B) Values 18. Which of the following represents a social unit within a culture? A) Language B) History C) Social organization D) Worldview Answer: C) Social organization 19. What does intercultural competence (IC) refer to, according to Spitzberg? A) The ability to understand foreign languages B) The ability to behave appropriately and effectively in a given context C) The knowledge of different cuisines D) The ability to learn multiple languages Answer: B) The ability to behave appropriately and effectively in a given context 20. What does "Tolerance for Ambiguity" in intercultural communication competence involve? A) Expecting predictable and consistent behavior in all interactions B) Practicing patience and being nonjudgmental in the face of unpredictability C) Trying to avoid any unfamiliar cultural encounters D) Relying on a set communication style in all situations Answer: B) Practicing patience and being nonjudgmental in the face of unpredictability Chapter 4: Family 1. What is the primary role of families as social institutions? A. Provide entertainment for members B. Help members meet basic needs and learn cooperation, identity, and cultural values C. Establish religious beliefs D. Encourage independence and self-reliance Answer: B. Help members meet basic needs and learn cooperation, identity, and cultural values 2. According to Bates and Plog, what is vital for human adaptation? A. Ability to communicate effectively B. Working in cooperation with others in large social groupings C. Practicing individualism D. Focusing on material success Answer: B. Working in cooperation with others in large social groupings 3. What is the definition of a family? A. A group of friends who share interests B. A sexually expressive or parent-child relationship where they form an economic unit and care for young C. A community-based institution D. A non-blood-related group of individuals Answer: B. A sexually expressive or parent-child relationship where they form an economic unit and care for young 4. What is a key feature of a nuclear family? A. It includes extended relatives B. It focuses on shared responsibilities C. It comprises two generations (parents and children) D. It is common in developing nations Answer: C. It comprises two generations (parents and children) 5. Which family type emphasizes shared responsibilities and obedience? A. Nuclear Family B. Extended Family  C. Family of Procreation D. Family of Orientation Answer: B. Extended Family 6. What is one consequence of migration on families? A. Strengthening family bonds B. Long separations that can strain relationships C. Immediate family reunification D. Increased family unity Answer: B. Long separations that can strain relationships 7. Which of the following is NOT a function of the family? A. Reproduction B. Economic support C. Entertainment D. Socialization Answer: C. Entertainment 8. In collectivist cultures, families tend to emphasize what? A. Family interdependence B. Individual autonomy C. Independence of each family member D. Self-motivation Answer: A. Family interdependence 9. What is the system of godparenting in Mexican families called? A. Compadrazgo B. Padrino C. Familismo D. Kizuna Answer: A. Compadrazgo 10. What does the deep structure of a culture help explain? A. The physical needs of society B. The economic growth of a culture C. The "how" and "why" of cultural actions D. The role of government in society Answer: C. The "how" and "why" of cultural actions 11. According to DeGenova and Rice, what does the family transmit across generations? A. Only language skills B. Knowledge, values, attitudes, roles, and habits C. Scientific advancements D. Political ideologies Answer: B. Knowledge, values, attitudes, roles, and habits 12. Which of the following is a cultural message transmitted by institutions like family and religion? A. Information on global economics B. Definitions of right and wrong C. Instructions on technological advancement D. Educational strategies Answer: B. Definitions of right and wrong 13. What is a family of orientation? A. The family formed through marriage or partnership B. The family you are born into C. A family that lives together without formal ties D. A family based on shared religious beliefs Answer: B. The family you are born into 14. Which of the following is a responsibility of families in collectivist cultures? A. Fostering independence of each family member B. Emphasizing individual goals C. Providing a sense of identity and developing self-concept D. Encouraging isolation of family members Answer: C. Providing a sense of identity and developing self-concept 15. How do families shape personality according to DeGenova and Rice? A. By providing entertainment and leisure activities B. By shaping a child’s personality and instilling habitual ways of thinking and acting C. By offering material wealth and status D. By allowing children to independently make decisions Answer: B. By shaping a child’s personality and instilling habitual ways of thinking and acting  16. What does the family primarily socialize children to do? A. Develop professional skills B. Contribute to the community C. Follow traditions, values, and social skills D. Focus on individual success Answer: C. Follow traditions, values, and social skills 17. What kind of communication behavior is encouraged in the United States but seen as rude in Latin America and Asia? A. Aggression and assertiveness B. Modesty in speech C. Silence during conversations D. Respect for elders Answer: A. Aggression and assertiveness 18. In collectivist cultures, what is the perception of the elderly? A. Elderly are often seen as independent figures B. Elderly people are seen as a source of wisdom and respect C. Elderly people are isolated from the family D. Elderly are given less respect compared to younger generations Answer: B. Elderly people are seen as a source of wisdom and respect 19. How are communication skills developed within the family? A. By sending children to school B. Through observation, instruction, imitation, and practice C. By encouraging children to avoid speaking D. By focusing on technological communication Answer: B. Through observation, instruction, imitation, and practice 20. What is one way the family influences communication competence in children? A. By encouraging silence during conversations B. By shaping acceptable verbal and nonverbal actions C. By preventing children from speaking to outsiders D. By restricting children’s social interactions Answer: B. By shaping acceptable verbal and nonverbal actions Chapter 5: Values 1. Which of the following factors influences decisions on what to think about, disregard, and how to act? A) Culture B) Family C) Religion D) All of the above Answer: D) All of the above 2. What is the first step in managing stimuli according to the perception process? A) Interpretation B) Organization C) Selection D) Identification Answer: C) Selection 3. Which of the following is NOT a characteristic of perception? A) Selective B) Learned C) Inaccurate D) Universal Answer: D) Universal 4. Beliefs are reflected in: A) Actions and communication behaviors B) Cultural norms only C) Laws and regulations D) Behaviors that are identical across all cultures Answer: A) Actions and communication behaviors 5. Values guide what is considered: A) True or false B) Good or bad, right or wrong C) Religious or secular D) Personal or societal Answer: B) Good or bad, right or wrong 6. Behaviors are outward manifestations of: A) Thoughts B) Internalized beliefs and values C) Beliefs and opinions only D) Reactions to external events Answer: B) Internalized beliefs and values 7. The phrase "Insyallah" in Arab cultures reflects which belief? A) The value of family B) A belief in fate and divine control C) The importance of personal freedom D) The belief in individual responsibility Answer: B) A belief in fate and divine control 8. Cultural patterns are characterized by: A) Universal shared values across cultures B) Variations within a culture, not everyone shares the dominant values C) Fixed and unchanging beliefs D) A lack of integration between values and behaviors Answer: B) Variations within a culture, not everyone shares the dominant values 9. Cultural patterns are dynamic, meaning: A) They are rigid and unchanging B) They evolve and produce societal change C) They reflect individual preferences only D) They only exist in collectivistic cultures Answer: B) They evolve and produce societal change 10. According to Kluckhohn and Strodtbeck, every individual must answer five universal questions. Which of the following is one of these questions? A) What is the nature of emotions? B) What is the value placed on activity? C) How do individuals interact with nature? D) How do individuals express their beliefs? Answer: B) What is the value placed on activity? 11. In Hall’s context orientation, what does "context" refer to? A) The background information surrounding an event B) The location where communication occurs C) The emotional tone of a conversation D) The time of day when communication happens Answer: A) The background information surrounding an event 12. Which of the following is a dimension in Hofstede’s Value Dimensions? A) Individualism vs. Collectivism B) Time Orientation vs. Activity Orientation C) High vs. Low Power Distance D) Masculinity vs. Femininity Answer: A) Individualism vs. Collectivism 13. Uncertainty avoidance refers to: A) The degree to which people prefer predictable and structured situations B) The way people interact with nature C) The extent of personal freedom in a society D) How power is distributed within a society Answer: A) The degree to which people prefer predictable and structured situations 14. Which culture is most likely to emphasize individual achievement and self-reliance? A) Collectivistic cultures B) Individualistic cultures C) Agrarian cultures D) Holistic cultures Answer: B) Individualistic cultures 15. Masculinity/Femininity in Hofstede’s dimensions refers to: A) The role of gender in communication B) The extent to which masculine or feminine traits are valued C) The legal rights of men and women D) The difference in leadership styles based on gender Answer: B) The extent to which masculine or feminine traits are valued 16. The dimension of Power Distance in Hofstede’s framework relates to: A) How people relate to the past B) The amount of respect for authority and inequality in relationships C) The influence of religion on daily life D) The value of individual privacy Answer: B) The amount of respect for authority and inequality in relationships 17. Which of the following reflects the concept of "Face" in communication? A) Personal beliefs B) Public identity and how you are perceived by others C) Inner thoughts and feelings D) Privacy and personal space Answer: B) Public identity and how you are perceived by others 18. In individualistic cultures, face is derived from: A) Group membership B) Personal achievements and self-effort C) Collective responsibilities D) Family ties Answer: B) Personal achievements and self-effort 19. What is "Facework" in communication? A) The act of managing one's appearance B) The process of acquiring or maintaining face C) The strategy of avoiding difficult conversations D) The expression of personal values and beliefs Answer: B) The process of acquiring or maintaining face 20. Which of the following is NOT a cultural pattern described in the text? A) Exclusionism vs. Universalism B) Monumentalism vs. Flexhumility C) Tight vs. Loose Cultures D) Collectivism vs. Individualism Answer: D) Collectivism vs. Individualism Chapter 6: Culture and Identity 1. What is identity? a) A simple, fixed concept b) A multifaceted, dynamic, abstract concept c) A purely individualistic trait d) A biological trait Answer: b) A multifaceted, dynamic, abstract concept 2. Which factor has enhanced the complexity of identity? a) Isolation b) Globalization c) Local traditions d) Technological regression Answer: b) Globalization 3. Identity is considered a ________. a) Static phenomenon b) Socially constructed concept c) Predetermined characteristic d) Fixed trait from birth Answer: b) Socially constructed concept 4. According to Fong, identity is defined as _______. a) A system of shared symbolic behaviors b) A biological inheritance c) A rigid structure of personal beliefs d) A genetic classification Answer: a) A system of shared symbolic behaviors 5. Ting-Toomey (2005) describes identity as ________. a) A self-conception derived from multiple social influences b) A fixed perception of oneself c) Determined only by ethnicity d) Defined solely by one’s gender Answer: a) A self-conception derived from multiple social influences 6. Which of the following is NOT one of Turner’s three identity categories? a) Human identity b) Social identity c) Personal identity d) Economic identity Answer: d) Economic identity 7. According to Hall, which category of identity describes one’s relationships with others? a) Personal identity b) Relational identity c) Communal identity d) Social identity Answer: b) Relational identity 8. Which statement about identity is true? a) Identity development has no impact on psychological well-being. b) Identity is a significant psychological component. c) Identity remains unchanged throughout life. d) Identity does not influence communication. Answer: b) Identity is a significant psychological component. 9. Which of the following is an example of racial identity? a) Speaking multiple languages b) External physical traits such as skin color c) Wearing specific cultural attire d) Living in a certain region Answer: b) External physical traits such as skin color 10. Which social identity is defined by shared heritage, history, and traditions? a) Gender identity b) Ethnic identity c) Organizational identity d) Cyber identity Answer: b) Ethnic identity 11. What does Phinney say happens when adolescents fail to develop a secure identity? a) They experience identity confusion. b) They become more confident. c) They create new identities. d) They become less social. Answer: a) They experience identity confusion. 12. According to Ting-Toomey, how are identities acquired and developed? a) Through personal reflection only b) Through isolation from social groups c) Through interaction with others in their cultural group d) Through genetic inheritance Answer: c) Through interaction with others in their cultural group 13. What is the final stage in Phinney’s model of ethnic identity development? a) Ethnic identity search b) Unexamined ethnic identity c) Ethnic identity achievement d) Ethnic identity rejection Answer: c) Ethnic identity achievement 14. In Martin and Nakayama’s Minority Development model, which stage involves fitting into the dominant culture? a) Conformity b) Resistance and separatism c) Integration d) Achievement Answer: a) Conformity 15. In Martin and Nakayama’s Majority Development model, which stage involves questioning one’s culture and social inequities? a) Unexamined identity b) Acceptance c) Resistance  d) Achievement Answer: c) Resistance 16. What is the second phase in the first stage of biracial identity development? a) Becoming conscious of differences b) Awareness of personal differences from other children c) A struggle to be accepted d) Developing feelings of choosing one race over another Answer: b) Awareness of personal differences from other children 17. Which of the following is NOT a way to establish and enact cultural identity? a) Conversations and music b) Watching only foreign films c) Family stories and cultural rites d) Wearing religious attire Answer: b) Watching only foreign films 18. Which statement best describes identity in a globalized society? a) Globalization leads to a culturally homogeneous society. b) Globalization decreases cultural diversity. c) Globalization has revived local cultural identities. d) Globalization prevents multiple cultural identities. Answer: c) Globalization has revived local cultural identities. 19. To communicate effectively in an intercultural setting, individuals should: a) Ignore cultural differences b) Be rigid in their communication style c) Adapt their communication behaviors d) Enforce their cultural identity on others Answer: c) Adapt their communication behaviors 20. What are the key components for competency in intercultural interactions? a) Motivation, knowledge, and skills b) Language, travel, and technology c) Heritage, ancestry, and nationality d) Clothing, religion, and social class Answer: a) Motivation, knowledge, and skills Chapter 7: Verbal Communication (Language) 1. According to Schultz & Lavenda, language helps people: a) Encode experiences b) Structure understanding of the world and themselves c) Engage interactively with others d) All of the above Answer: d) All of the above 2. John Dewey describes language as a social instrument that creates: a) Political and economic structures b) Social and educational structures c) Both a and b d) None of the above Answer: c) Both a and b 3. Which of the following is NOT a function of language? a) Social interaction b) Social cohesion c) Expressions of identity d) Physical endurance Answer: d) Physical endurance 4. How does language contribute to social cohesion? a) Forms social groups and unifies through shared history b) Separates individuals based on beliefs c) Discourages group communication d) Eliminates cultural identity Answer: a) Forms social groups and unifies through shared history 5. According to Hua, identity is constituted in: a) Thoughts b) Discourse c) Feelings d) Gestures Answer: b) Discourse 6. What is the definition of language? a) A random collection of sounds b) A system of symbols used uniformly by people to express thoughts and feelings c) A scientific formula for speech d) A tool for writing only Answer: b) A system of symbols used uniformly by people to express thoughts and feelings 7. John Locke states that words: a) Represent ideas in the user's mind b) Are universal across all cultures c) Can replace physical objects d) Have no symbolic meaning Answer: a) Represent ideas in the user's mind 8. What does the Sapir-Whorf hypothesis state? a) Language does not affect perception b) Language shapes worldview and perception c) Language is irrelevant to culture d) Language has no connection to thought processes Answer: b) Language shapes worldview and perception 9. What is the difference between an accent and a dialect? a) Accents refer only to pronunciation, while dialects include grammar and vocabulary b) Accents and dialects are the same c) Dialects refer only to pronunciation, while accents include grammar and vocabulary d) There is no difference Answer: a) Accents refer only to pronunciation, while dialects include grammar and vocabulary 10. What is "argot"? a) A private vocabulary used by specific groups b) A set of formal linguistic rules c) A universally understood language d) A type of dialect spoken worldwide Answer: a) A private vocabulary used by specific groups 11. In English, the word "I" is used frequently in conversation to: a) Emphasize group harmony b) Protect one's own face rather than others' c) Show deference to authority d) Indicate formality Answer: b) Protect one's own face rather than others' 12. Which language shows male orientation through gendered nouns and pronouns? a) English b) Spanish c) Chinese d) Japanese Answer: b) Spanish 13. In Northeast Asian cultures, indirect language is used to: a) Promote individuality b) Ensure politeness and harmony c) Simplify conversations d) Reject formal communication Answer: b) Ensure politeness and harmony 14. Arabic language is characterized by: a) Indirectness to ensure smooth relations b) Repetition and exaggeration to appeal to emotions c) A strong focus on history d) All of the above Answer: d) All of the above 15. What is the difference between interpretation and translation? a) Interpretation is for oral messages, while translation is for written messages b) Translation is instant, while interpretation takes time c) Interpretation is only used in casual conversations d) There is no difference Answer: a) Interpretation is for oral messages, while translation is for written messages 16. What is an important requirement for working with interpreters and translators? a) Knowledge of language and dialect b) Familiarity with specialized terminology c) Both a and b d) None of the above Answer: c) Both a and b 17. What is the dominant language of the Internet? a) Spanish b) English c) Chinese d) French Answer: b) English 18. In intercultural communication, what is a common problem for second-language speakers? a) Speech rate b) Grammar rules c) Vocabulary length d) Overuse of idioms Answer: a) Speech rate 19. Why should metaphors and slang be avoided in intercultural communication? a) They can cause misunderstandings b) They make conversations longer c) They are too formal d) They are universally understood Answer: a) They can cause misunderstandings 20. What is an effective way to check understanding in intercultural communication? a) Speaking faster b) Rephrasing statements c) Using complex vocabulary d) Ignoring nonverbal cues Answer: b) Rephrasing statements Chapter 8: Nonverbal Communication 1. What is a key characteristic of nonverbal communication? A) It is always intentional. B) It only involves facial expressions. C) It includes all nonverbal stimuli in a communication setting. D) It does not influence communication outcomes. Answer: C) It includes all nonverbal stimuli in a communication setting. 2. Which of the following is NOT a function of nonverbal communication? A) Expressing internal states B) Creating identity C) Regulating interaction D) Replacing all verbal communication Answer: D) Replacing all verbal communication 3. Which aspect of nonverbal communication helps people make judgments about others? A) Silence B) Creating identity C) Substituting for words D) Space and distance Answer: B) Creating identity 4. Which of the following is an example of how nonverbal communication regulates interaction? A) Using direct eye contact and smiles B) Ignoring someone during a conversation C) Changing the topic abruptly D) Using long pauses in speech Answer: A) Using direct eye contact and smiles 5. Nonverbal communication is considered a multi-channel activity because: A) It involves only one clear message at a time. B) It can include talking, touching, and eye contact simultaneously. C) It is always understood in the same way by everyone. D) It does not vary across cultures. Answer: B) It can include talking, touching, and eye contact simultaneously. 6. What makes nonverbal communication ambiguous? A) It always follows strict cultural rules. B) It only relies on facial expressions. C) Intentional and unintentional behaviors can have multiple meanings. D) It does not change based on context. Answer: C) Intentional and unintentional behaviors can have multiple meanings. 7. Which of the following is an example of cultural influence on nonverbal communication? A) Everyone understands eye contact the same way. B) Hindus greet each other with "namaste" and a head tilt. C) Nonverbal messages are universally interpreted the same way. D) Every culture avoids silence in communication. Answer: B) Hindus greet each other with "namaste" and a head tilt. 8. What is a common nonverbal greeting in Japan? A) Wai B) Ojigi C) Salam D) Shaking hands Answer: B) Ojigi 9. In which country is thumbs-up considered rude? A) United States B) Canada C) Iran D) Japan Answer: C) Iran 10. What does the term "paralanguage" refer to? A) Body movements only B) Silence as a form of communication C) Vocal qualities, characteristics, and segregates D) The way people arrange their furniture Answer: C) Vocal qualities, characteristics, and segregates 11. What is the intimate distance range in nonverbal communication? A) 0-18 inches B) 18 inches to 4 feet C) 4 to 12 feet D) More than 12 feet Answer: A) 0-18 inches 12. What does "feng shui" emphasize in nonverbal communication? A) The importance of speaking clearly B) Arranging furniture for harmony between people and nature C) Wearing appropriate attire in public D) Maintaining eye contact during conversations Answer: B) Arranging furniture for harmony between people and nature 13. In which culture is time treated as linear, sequential, and tangible? A) Arab cultures B) African cultures C) German cultures D) Latin American cultures Answer: C) German cultures 14. What is a characteristic of polychronic (P-Time) cultures? A) Time is viewed as money. B) People focus on completing tasks efficiently. C) Relationships are prioritized over strict scheduling. D) Punctuality is considered highly important. Answer: C) Relationships are prioritized over strict scheduling. 15. What is one reason why silence is important in nonverbal communication? A) It prevents people from misunderstanding verbal messages. B) It allows participants to think, check, or suppress emotions. C) It is only used in religious settings. D) It eliminates the need for verbal communication entirely. Answer: B) It allows participants to think, check, or suppress emotions. 16. In Japanese culture, silence is associated with: A) Confusion B) Credibility C) Weakness D) Disagreement Answer: B) Credibility 17. What is a reason why Buddhists value silence? A) Silence helps avoid negative energy. B) Silence is a sign of social status. C) Words are often seen as potentially contaminating an experience. D) Silence is only used in formal ceremonies. Answer: C) Words are often seen as potentially contaminating an experience. 18. What role does silence play in interpersonal communication? A) It acts as feedback for both sender and receiver. B) It always means the same thing in all cultures. C) It eliminates the need for body language. D) It only occurs in uncomfortable situations. Answer: A) It acts as feedback for both sender and receiver. 19. How can someone improve their nonverbal communication skills? A) Avoid observing others’ reactions. B) Ignore cultural differences in nonverbal cues. C) Monitor their nonverbal actions and adjust based on feedback. D) Only focus on verbal communication. Answer: C) Monitor their nonverbal actions and adjust based on feedback. 20. Why is it important to understand your own culture in relation to nonverbal communication? A) It allows you to avoid using nonverbal communication. B) It helps you recognize how you present yourself and perceive others. C) It ensures that everyone interprets your actions the same way. D) It reduces the need for verbal communication. Answer: B) It helps you recognize how you present yourself and perceive others. Chapter 9: Intercultural Communication in Malaysia 1. Malaysia is considered a __________ society where people belong to "groups." a) Individualist b) Collectivist c) Hierarchical d) Egalitarian Answer: b) Collectivist 2. In high-context cultures like Malaysia, communication is often __________. a) Direct and explicit b) Implicit and less direct c) Focused solely on verbal language d) Based on written contracts Answer: b) Implicit and less direct 3. What is the main objective of communication in Malaysia? a) Exchanging facts and information b) Relationship-building c) Proving individual superiority d) Challenging authority Answer: b) Relationship-building 4. Malaysia has a __________ power distance, meaning hierarchical structures are accepted without much explanation. a) Low b) Moderate c) High d) Equal Answer: c) High 5. Long-term orientation in Malaysia emphasizes __________. a) Short-term goals and immediate rewards b) Individual success over community welfare c) Persistence, perseverance, and adaptability  d) Avoidance of future planning Answer: c) Persistence, perseverance, and adaptability 6. What is the concept of "face" in Malaysian culture? a) A preference for direct confrontation b) The importance of maintaining one's dignity and avoiding embarrassment c) The act of expressing personal opinions strongly d) The avoidance of hierarchical structures Answer: b) The importance of maintaining one's dignity and avoiding embarrassment 7. In Malaysian business culture, laughter can be used to __________. a) Show aggression b) Mask true feelings c) Express direct disagreement d) Show authority Answer: b) Mask true feelings 8. Fatalism in Malaysian culture suggests that success and failures are influenced by __________. a) Empirical evidence alone b) The will of God or fate c) Individual effort exclusively d) Government policies Answer: b) The will of God or fate 9. Why should business meetings ideally be avoided on Fridays in Malaysia? a) It is a national holiday b) Most Malaysians travel on this day c) It is an important religious day for Muslims d) It is reserved for community events Answer: c) It is an important religious day for Muslims 10. How do different Malaysian ethnic groups perceive punctuality? a) All ethnic groups have the same attitude toward punctuality b) The Chinese expect punctuality, while Malays and Indians have a more relaxed approach c) Malaysians generally do not value punctuality d) Indians expect strict punctuality while Malays are flexible Answer: b) The Chinese expect punctuality, while Malays and Indians have a more relaxed approach 11. When communicating with Malaysian government officials, which language should be used? a) English b) Mandarin c) Bahasa Malaysia d) Tamil Answer: c) Bahasa Malaysia 12. Malaysian companies typically have a __________ hierarchical structure. a) Horizontal b) Informal c) Vertical d) Flexible Answer: c) Vertical 13. What is the appropriate way to address business superiors in Malaysia? a) Using first names only b) Avoiding titles altogether c) Using titles like "Mr." and "Madam" followed by honorifics d) Calling them by nicknames Answer: c) Using titles like "Mr." and "Madam" followed by honorifics 14. Which greeting is commonly used by Malay Muslims? a) "Vanakam" b) "Salaam alaykum" c) A firm handshake with both hands d) A bow Answer: b) "Salaam alaykum" 15. Why are gifts not commonly exchanged in Malaysian business culture? a) They are seen as unnecessary b) They may be perceived as bribes c) They are considered bad luck d) They are too expensive Answer: b) They may be perceived as bribes 16. The 1969 conflict in Malaysia was primarily between which two ethnic groups? a) Malays and Indians b) Chinese and Indians c) Malays and Chinese d) Malays and indigenous tribes Answer: c) Malays and Chinese 17. What was the main reason for the May 13, 1969, riot? a) Disagreement over religious practices b) Political tensions after the General Elections c) Economic policies favoring one group over another d) Land disputes Answer: b) Political tensions after the General Elections 18. What is an important reason Malaysia must maintain stability? a) To prevent international students from leaving b) To attract and retain international investors c) To encourage tourism exclusively d) To reduce competition with neighboring countries Answer: b) To attract and retain international investors 19. Which communication style is most associated with the Malay community? a) Direct and confrontational b) Indirect and non-confrontational c) Aggressive and assertive d) Passive and uninvolved Answer: b) Indirect and non-confrontational 20. In Malay culture, which of the following is considered a symbol of humility? a) Boasting about personal achievements b) Apologetic behavior c) Speaking loudly in public d) Challenging authority openly Answer: b) Apologetic behavior Chapter 10: Communication in Contexts 1. What influences all human interaction? A) Technology B) Culture, social, and physical settings C) Government regulations D) Personal preferences Answer: B) Culture, social, and physical settings 2. What determines if interactions go smoothly? A) Personal opinions B) Shared communication rules C) Random chance D) Individual behavior Answer: B) Shared communication rules 3. What do culturally determined communication rules provide? A) Random guidelines for interaction B) A way to change cultural traditions C) Shared understandings of communication expectations D) Rules that only apply in business settings Answer: C) Shared understandings of communication expectations 4. How do different settings affect communication rules? A) Settings have no impact on communication rules B) Different settings determine which communication rules to follow C) Communication rules remain the same in all settings D) Communication rules depend only on personal preferences Answer: B) Different settings determine which communication rules to follow 5. In globalized business, why is cultural knowledge important? A) To enforce one’s own cultural norms B) To accommodate different cultural rules C) To avoid learning about other cultures D) To ignore local government regulations Answer: B) To accommodate different cultural rules 6. Which of the following is NOT a business protocol? A) Initial contact B) Greeting behavior C) Gift-giving D) Ignoring cultural norms Answer: D) Ignoring cultural norms 7. In which culture is gift-giving sometimes seen as an attempt to curry favor? A) Eastern cultures B) Western cultures C) African cultures D) Middle Eastern cultures Answer: B) Western cultures 8. What is a challenge in leadership and management in multicultural business? A) Cultural and linguistic differences B) Lack of technology C) Too much uniformity D) Ignoring employee needs Answer: A) Cultural and linguistic differences 9. What factor plays a crucial role in globalized organizations' decision-making? A) Cultural background B) Random selection C) Personal preferences D) Employee salaries Answer: A) Cultural background 10. What can heighten the potential for conflict in global business? A) Cultural differences B) Technological advancements C) Higher salaries D) Office location Answer: A) Cultural differences 11. What is central to effective negotiations? A) Winning at all costs B) Effective communication C) Ignoring cultural differences D) Being aggressive Answer: B) Effective communication 12. What is emphasized in all cultures' education systems? A) History B) Sports C) Cooking D) Fashion Answer: A) History 13. What is a challenge in multicultural education? A) Teachers need to build bridges between students' home and school experiences B) All students learn in the same way C) Multicultural education is unnecessary D) Teachers should ignore cultural differences Answer: A) Teachers need to build bridges between students' home and school experiences 14. What does culturally responsive classroom communication include? A) Creating a supportive climate B) Ignoring verbal and nonverbal behavior C) Focusing only on the dominant culture D) Avoiding diverse perspectives Answer: A) Creating a supportive climate 15. What is one characteristic of effective communicators in classrooms? A) Self-efficacy B) Strict discipline C) Avoiding emotions D) Limiting discussions Answer: A) Self-efficacy 16. What can language differences lead to in healthcare? A) Clearer patient communication B) Improved health outcomes C) Misunderstandings and poor communication D) Increased patient satisfaction Answer: C) Misunderstandings and poor communication 17. What is a belief in the Supernatural/Mágico/Religious tradition? A) Illness is caused by spiritual factors B) Illness is only caused by bacteria C) Health depends only on diet D) Science alone determines health outcomes Answer: A) Illness is caused by spiritual factors 18. What does the holistic tradition emphasize? A) Mind, body, and spirit connection B) Only scientific explanations for illness C) That emotions do not affect health D) That only doctors can treat illness Answer: A) Mind, body, and spirit connection 19. What is the focus of the Scientific Biomedical Tradition? A) Supernatural healing B) Social and psychological factors C) Physical phenomena and objective diagnosis D) Natural remedies only Answer: C) Physical phenomena and objective diagnosis 20. Why are interpreters needed in healthcare? A) Legal reasons B) Quality-of-care reasons C) Financial reasons D) All of the above Answer: D) All of the above Chapter 11: The Challenges of Intercultural Communication: Managing Differences 1. What is one of the key reasons why intercultural communication skills are essential? A) To enforce one's cultural superiority B) To develop and employ competent intercultural communication skills C) To avoid interactions with other cultures D) To promote ethnocentrism Answer: B) To develop and employ competent intercultural communication skills 2. What does culture provide to individuals? A) A universal way to act, speak, feel, and think B) A general frame of reference on how to act, speak, feel, and think C) A way to reject other cultures D) A method to enforce cultural stereotypes Answer: B) A general frame of reference on how to act, speak, feel, and think 3. What is the effect of a shared set of cultural values? A) It creates uncertainty among members B) It reduces uncertainty and creates a bond among members of a culture C) It leads to increased cultural shock D) It prevents people from understanding each other Answer: B) It reduces uncertainty and creates a bond among members of a culture 4. What is culture shock? A) A positive feeling when experiencing a new culture B) A mental state caused by transitioning from a familiar to an unfamiliar cultural environment C) A process of rejecting one's own culture D) The ability to adapt instantly to a new culture Answer: B) A mental state caused by transitioning from a familiar to an unfamiliar cultural environment 5. What is acculturation? A) The rejection of a new culture B) Learning to become functional and comfortable in a new cultural setting C) The complete replacement of one's original culture D) Avoiding cultural adaptation Answer: B) Learning to become functional and comfortable in a new cultural setting 6. What is the first stage of culture shock? A) Adjustment Stage B) Recovery Stage C) Disillusionment Stage D) Honeymoon Stage Answer: D) Honeymoon Stage 7. What is a key recommendation before leaving for a new culture? A) Avoid learning the language of the host culture B) Guard against ethnocentrism C) Ignore cultural differences D) Reject your own cultural identity Answer: B) Guard against ethnocentrism 8. What is an example of withdrawal in intercultural communication? A) Actively participating in cultural exchange B) Avoiding face-to-face interactions C) Learning a new language D) Seeking cultural similarities Answer: B) Avoiding face-to-face interactions 9. What is stereotyping? A) A complex form of categorization that organizes experiences and guides behavior toward a group B) A method to embrace cultural diversity C) A way to avoid misjudging individuals D) A positive way of identifying individual uniqueness Answer: A) A complex form of categorization that organizes experiences and guides behavior toward a group 10. Why are stereotypes problematic? A) They allow individuals to better understand other cultures B) They assume culture-specific traits apply to all members C) They encourage open-mindedness D) They are always based on accurate observations Answer: B) They assume culture-specific traits apply to all members 11. What is the best time to teach intercultural communication? A) Adulthood B) During childhood C) After retirement D) Only when visiting a new country Answer: B) During childhood 12. What is prejudice? A) A deeply held positive or negative feeling about a group B) A process of adapting to a new culture C) A method of cultural education D) A positive way of embracing other cultures Answer: A) A deeply held positive or negative feeling about a group 13. What is the ego-defensive function of prejudice? A) Allows individuals to deny negative beliefs about a group B) Encourages fair treatment of all groups C) Promotes intercultural harmony D) Helps individuals recognize their biases Answer: A) Allows individuals to deny negative beliefs about a group 14. What is scapegoating? A) Blaming a minority group for societal issues B) A way of resolving conflicts C) Encouraging cultural unity D) A method of cultural integration Answer: A) Blaming a minority group for societal issues 15. What is the first level of prejudice according to Professor Allport? A) Avoidance B) Discrimination C) Antilocution D) Physical Attacks Answer: C) Antilocution 16. How can prejudice be avoided? A) Increasing personal contact between in-group and out-group individuals B) Ignoring cultural differences C) Avoiding discussions about race and culture D) Promoting ethnocentrism Answer: A) Increasing personal contact between in-group and out-group individuals 17. How is racism defined? A) The belief in the inherent superiority of a particular race B) The encouragement of intercultural communication C) A method of cultural adaptation D) The rejection of discrimination Answer: A) The belief in the inherent superiority of a particular race 18. What is an example of institutional racism? A) Personal prejudice against an individual B) Racial biases perpetuated by social institutions C) Encouraging diversity in the workplace D) Learning a second language Answer: B) Racial biases perpetuated by social institutions 19. What is power in intercultural communication? A) The ability to control others regardless of relationships B) The process of embracing cultural diversity C) The fair distribution of resources among all groups D) A method of encouraging ethical behavior Answer: A) The ability to control others regardless of relationships 20. What is one of the guidelines for ethical intercultural communication? A) Avoid searching for commonalities B) Show respect for others C) Assume all cultural differences are irrelevant D) Reject different ethical viewpoints Answer: B) Show respect for others Chapter 12: Intercultural Communication in Organization 1. What is the definition of an organization? A) A loosely structured group of individuals working independently. B) A social unit with two or more people, functioning continuously to achieve common goals. C) A temporary group of people working on different objectives. D) A random collection of individuals without coordination. Answer: B) A social unit with two or more people, functioning continuously to achieve common goals. 2. What makes organizational communication highly contextual and culturally dependent? A) It depends on personal opinions rather than structured communication. B) It is affected by cultural norms, values, and societal structures. C) It only involves written communication. D) It is not influenced by cultural factors. Answer: B) It is affected by cultural norms, values, and societal structures. 3. According to Hofstede’s cultural dimensions, how does the United States differ from Saudi Arabia in organizational communication? A) The United States has high power distance, while Saudi Arabia has low power distance. B) The United States is hierarchical, while Saudi Arabia is egalitarian. C) The United States has low power distance and is more egalitarian, while Saudi Arabia is a hierarchical society. D) Both countries have similar organizational communication styles. Answer: C) The United States has low power distance and is more egalitarian, while Saudi Arabia is a hierarchical society. 4. Which of the following is NOT a key area studied in organizational communication? A) Communication channels B) Network analysis C) Fashion trends D) Superior-subordinate communication Answer: C) Fashion trends 5. Since the 1980s, which area has been added to organizational communication studies? A) Network analysis B) Fashion trends in the workplace C) Organizational culture and power management D) Environmental sustainability Answer: C) Organizational culture and power management 6. How has globalization impacted workplace diversity? A) It has decreased workplace diversity. B) It has made organizations more diverse by bringing individuals from different backgrounds together. C) It has eliminated the need for intercultural communication. D) It has made the workplace environment more uniform. Answer: B) It has made organizations more diverse by bringing individuals from different backgrounds together. 7. Why is effective intercultural communication important in organizations? A) It is only necessary for managers. B) It helps develop relationships and improve teamwork. C) It prevents employees from working in teams. D) It reduces the need for communication in organizations. Answer: B) It helps develop relationships and improve teamwork. 8. What is one key benefit of a diverse workforce? A) It slows down problem-solving. B) It fosters innovation and enhances problem-solving capabilities. C) It increases workplace conflicts. D) It makes communication irrelevant. Answer: B) It fosters innovation and enhances problem-solving capabilities. 9. How can successful intercultural communication foster a positive work environment? A) By increasing misunderstandings. B) By promoting collaboration and organizational success. C) By eliminating teamwork. D) By discouraging open communication. Answer: B) By promoting collaboration and organizational success. 10. What is a major challenge of intercultural communication? A) Everyone speaks the same language. B) Language barriers can cause misunderstandings and communication breakdowns. C) Employees never experience difficulties in communication. D) Nonverbal cues are always interpreted correctly. Answer: B) Language barriers can cause misunderstandings and communication breakdowns. 11. Why is intercultural communication sometimes described as a “double-edged sword”? A) It always leads to positive outcomes. B) It can have both positive and negative impacts depending on how cultural differences are managed. C) It eliminates all cultural differences. D) It makes communication easier without challenges. Answer: B) It can have both positive and negative impacts depending on how cultural differences are managed. 12. What is a common issue faced by cultural minority groups in organizations? A) They feel pressure to conform to the mainstream organizational culture. B) They never face any challenges. C) They are automatically promoted. D) They refuse to participate in workplace communication. Answer: A) They feel pressure to conform to the mainstream organizational culture. 13. What is culture shock in the workplace? A) A feeling of excitement when joining a new organization. B) The anxiety and disorientation experienced when operating in an unfamiliar culture. C) A sense of belonging in a multicultural environment. D) A positive adjustment to a new cultural setting. Answer: B) The anxiety and disorientation experienced when operating in an unfamiliar culture. 14. How can organizations help employees overcome culture shock? A) By discouraging intercultural communication. B) By implementing programs that promote intercultural communication and healthy interactions. C) By ignoring cultural differences. D) By limiting interactions between employees from different backgrounds. Answer: B) By implementing programs that promote intercultural communication and healthy interactions. 15. What is a recommended strategy for successful intercultural communication? A) Avoid discussing cultural differences. B) Implement cultural awareness training programs. C) Encourage employees to conform to a single culture. D) Discourage communication among diverse teams. Answer: B) Implement cultural awareness training programs. 16. Why should organizations provide language support resources? A) To ensure that employees remain within their cultural groups. B) To help employees overcome language barriers and improve communication. C) To force employees to learn a single language. D) To create additional workplace challenges. Answer: B) To help employees overcome language barriers and improve communication. 17. What is an advantage of forming diverse teams? A) It limits creativity. B) It reduces workplace efficiency. C) It enhances creativity and problem-solving. D) It creates unnecessary conflict. Answer: C) It enhances creativity and problem-solving. 18. What is a major benefit of effective intercultural communication? A) It enhances creativity and innovation. B) It increases workplace isolation. C) It discourages employee engagement. D) It creates more misunderstandings. Answer: A) It enhances creativity and innovation. 19. How does effective intercultural communication contribute to global market competence? A) It limits international business opportunities. B) It helps organizations establish successful collaborations worldwide. C) It discourages global partnerships. D) It is only relevant to local businesses. Answer: B) It helps organizations establish successful collaborations worldwide. 20. Why is managing a diverse workforce important for managers? A) It helps them harness the full potential of domestic and cross-border teams. B) It limits employee interactions. C) It discourages intercultural communication. D) It reduces workplace efficiency. Answer: A) It helps them harness the full potential of domestic and cross-border teams.