Intercultural Communication Study Notes

<p>Gather information about others (A)</p> Signup and view all the answers

<p>Giving a speech to sell a product (A)</p> Signup and view all the answers

<p>A dynamic process using symbols (B)</p> Signup and view all the answers

<p>Technology (D)</p> Signup and view all the answers

<p>The receiver’s response to the sender’s message (D)</p> Signup and view all the answers

<p>Avoiding face-to-face interactions (B)</p> Signup and view all the answers

<p>A complex form of categorization that organizes experiences and guides behavior toward a group (D)</p> Signup and view all the answers

<p>They reinforce assumptions about all members of a group (D)</p> Signup and view all the answers

<p>During childhood (D)</p> Signup and view all the answers

<p>A deeply held positive or negative feeling about a group (D)</p> Signup and view all the answers

<p>Ego-defensive function (D)</p> Signup and view all the answers

<p>Identifying a group responsible for societal problems (A)</p> Signup and view all the answers

<p>Encouraging personal contact between in-groups and out-groups (C)</p> Signup and view all the answers

<p>A competing stimulus that disrupts communication (B)</p> Signup and view all the answers

<p>It involves ongoing interaction (D)</p> Signup and view all the answers

<p>It can be interpreted in many ways (D)</p> Signup and view all the answers

<p>It depends on the setting and environment (A)</p> Signup and view all the answers

<p>Thinking about your message while communicating (A)</p> Signup and view all the answers

<p>It can have both positive and negative impacts depending on how cultural differences are managed. (C)</p> Signup and view all the answers

<p>Once a message is sent, it cannot be taken back (C)</p> Signup and view all the answers

<p>They feel pressure to conform to the mainstream organizational culture. (D)</p> Signup and view all the answers

<p>It affects how people perceive and think about themselves and others (A)</p> Signup and view all the answers

<p>As anxiety and disorientation when navigating unfamiliar cultural contexts. (B)</p> Signup and view all the answers

<p>All of the above (D)</p> Signup and view all the answers

<p>By implementing programs that promote intercultural communication. (D)</p> Signup and view all the answers

<p>Implement cultural awareness training programs. (C)</p> Signup and view all the answers

<p>To help employees overcome language barriers. (A)</p> Signup and view all the answers

<p>They enhance creativity and problem-solving abilities. (C)</p> Signup and view all the answers

<p>It promotes inclusivity and better teamwork. (D)</p> Signup and view all the answers

<p>The Chinese expect punctuality, while Malays and Indians have a more relaxed approach (C)</p> Signup and view all the answers

<p>Bahasa Malaysia (D)</p> Signup and view all the answers

<p>Vertical (D)</p> Signup and view all the answers

<p>Using titles like 'Mr.' and 'Madam' followed by honorifics (D)</p> Signup and view all the answers

<p>Selective (D)</p> Signup and view all the answers

<p>They determine what is considered good or bad. (B)</p> Signup and view all the answers

<p>Political tensions after the General Elections (B)</p> Signup and view all the answers

<p>To attract and retain international investors (A)</p> Signup and view all the answers

<p>They may be perceived as bribes (D)</p> Signup and view all the answers

<p>Malays and Chinese (D)</p> Signup and view all the answers

<p>Cultural and familial contexts (B)</p> Signup and view all the answers

<p>Selection (B)</p> Signup and view all the answers

<p>By demonstrating acceptable actions. (B)</p> Signup and view all the answers

<p>Beliefs manifest through actions and communication. (A)</p> Signup and view all the answers

<p>A belief in fate and divine control. (A)</p> Signup and view all the answers

<p>They are outward expressions of internalized beliefs and values. (B)</p> Signup and view all the answers

A factor that interferes with communication.

Communication involving ongoing interaction rather than a fixed sequence.

Communication that can be interpreted in multiple ways.

Communication that depends on the setting and environment.

Thinking about your own message while communicating.

Once a message is sent, it cannot be taken back.

How communication affects perceptions of self and others.

Common false beliefs regarding effectiveness and understanding in communication.

To share ideas and feelings.

Essential for all human contact.

To satisfy personal needs.

Communication helps to gather information about others.

Giving a speech to sell a product.

Creating a message using verbal and non-verbal symbols.

Interpreting the message.

The Chinese expect punctuality, while Malays and Indians are more relaxed about it.

Bahasa Malaysia should be used when communicating with Malaysian government officials.

Malaysian companies typically have a vertical hierarchical structure.

Use titles like 'Mr.' and 'Madam' followed by honorifics to address superiors.

'Salaam alaykum' is a common greeting among Malay Muslims.

Gifts in Malaysian business culture may be perceived as bribes and are not commonly exchanged.

The conflict in 1969 was primarily between Malays and Chinese.

Malaysia must maintain stability to attract and retain international investors.

A complex form of categorization that organizes experiences and guides behavior toward a group.

They assume culture-specific traits apply to all members of a group.

The best time to teach is during childhood.

A deeply held positive or negative feeling about a group.

Allows individuals to deny negative beliefs about a group.

Blaming a minority group for societal issues.

According to Professor Allport, the first level is Antilocution.

Increasing personal contact between in-group and out-group individuals helps avoid prejudice.

Elderly people are often respected for their life experiences and knowledge.

Skills are developed through observation, instruction, imitation, and practice within the family.

Families shape acceptable verbal and nonverbal actions in children.

Culture, family, and religion influence decisions on thoughts and actions.

Selection is the first step in managing stimuli in perception.

Perception is selective, learned, and can be inaccurate.

Beliefs are shown through actions and communication behaviors.

Values help determine what is considered good, bad, right, or wrong.

Cultural differences can yield both positive and negative impacts based on management techniques.

Cultural minority groups often feel pressure to conform to the mainstream culture in organizations.

Culture shock refers to anxiety and disorientation when encountering an unfamiliar culture.

Organizations can help employees overcome culture shock by promoting intercultural communication and healthy interactions.

Implementing cultural awareness training programs is a recommended strategy for successful intercultural communication.

Providing language support helps employees overcome barriers and facilitates better communication.

Forming diverse teams enhances creativity and problem-solving capabilities in organizations.

Effective intercultural communication can significantly benefit organizations by increasing collaboration and productivity.