Podcast
Questions and Answers
What is the primary function of communication?
What is the primary function of communication?
- To persuade
- To share ideas and feelings (correct)
- To entertain
- To create conflict
Why is communication essential for human interaction?
Why is communication essential for human interaction?
- All human contact (correct)
- Technological development
- Wealth
- Scientific research
Which reason explains why people communicate?
Which reason explains why people communicate?
- To control others
- To satisfy personal needs (correct)
- To accumulate wealth
- To reduce confusion
What is a key role of communication in person perception?
What is a key role of communication in person perception?
Which of the following best illustrates communication with persuasive qualities?
Which of the following best illustrates communication with persuasive qualities?
What is defined as a dynamic process using symbols in human communication?
What is defined as a dynamic process using symbols in human communication?
Which item is NOT considered a component of communication?
Which item is NOT considered a component of communication?
What does feedback in communication refer to?
What does feedback in communication refer to?
What is considered an ineffective way to foster intercultural understanding?
What is considered an ineffective way to foster intercultural understanding?
Which statement best describes stereotyping?
Which statement best describes stereotyping?
Why are stereotypes considered detrimental?
Why are stereotypes considered detrimental?
At what stage of life is it deemed most beneficial to start teaching intercultural communication?
At what stage of life is it deemed most beneficial to start teaching intercultural communication?
What best characterizes prejudice?
What best characterizes prejudice?
What function of prejudice promotes avoidance of negative beliefs about a particular group?
What function of prejudice promotes avoidance of negative beliefs about a particular group?
What does scapegoating refer to in a sociocultural context?
What does scapegoating refer to in a sociocultural context?
Which method is considered effective in reducing prejudice?
Which method is considered effective in reducing prejudice?
What is considered a competing stimulus in communication?
What is considered a competing stimulus in communication?
Why is communication referred to as a dynamic process?
Why is communication referred to as a dynamic process?
What does it mean when we say that communication is symbolic?
What does it mean when we say that communication is symbolic?
In what way is communication considered contextual?
In what way is communication considered contextual?
What exemplifies communication being self-reflective?
What exemplifies communication being self-reflective?
What can be a consequence of managing cultural differences poorly?
What can be a consequence of managing cultural differences poorly?
Why is communication viewed as irreversible?
Why is communication viewed as irreversible?
Which situation is true for cultural minority groups within organizations?
Which situation is true for cultural minority groups within organizations?
What are the broader consequences of communication?
What are the broader consequences of communication?
How is culture shock typically experienced in the workplace?
How is culture shock typically experienced in the workplace?
Which of the following options represents a misconception about communication?
Which of the following options represents a misconception about communication?
What is one way organizations can assist employees in overcoming culture shock?
What is one way organizations can assist employees in overcoming culture shock?
What strategy is recommended to enhance intercultural communication?
What strategy is recommended to enhance intercultural communication?
Why should companies provide language support resources?
Why should companies provide language support resources?
What benefit do diverse teams offer in an organization?
What benefit do diverse teams offer in an organization?
What is a major benefit of effective intercultural communication?
What is a major benefit of effective intercultural communication?
How do the Chinese, Malays, and Indians differ in their views on punctuality?
How do the Chinese, Malays, and Indians differ in their views on punctuality?
Which language should be used when communicating with Malaysian government officials?
Which language should be used when communicating with Malaysian government officials?
What type of hierarchical structure do Malaysian companies typically have?
What type of hierarchical structure do Malaysian companies typically have?
How should business superiors be addressed in Malaysia?
How should business superiors be addressed in Malaysia?
What perception characteristic indicates a tendency to focus on specific stimuli while ignoring others?
What perception characteristic indicates a tendency to focus on specific stimuli while ignoring others?
How do values influence behavior according to the given context?
How do values influence behavior according to the given context?
What was the main trigger for the May 13, 1969, riot in Malaysia?
What was the main trigger for the May 13, 1969, riot in Malaysia?
What is a significant reason for Malaysia to maintain stability?
What is a significant reason for Malaysia to maintain stability?
Why are gifts not commonly exchanged in Malaysian business culture?
Why are gifts not commonly exchanged in Malaysian business culture?
Which two ethnic groups were primarily involved in the 1969 conflict in Malaysia?
Which two ethnic groups were primarily involved in the 1969 conflict in Malaysia?
Which factor is included in the influences on personal decision-making?
Which factor is included in the influences on personal decision-making?
What initial step is essential in the perception process for managing stimuli?
What initial step is essential in the perception process for managing stimuli?
In which way do family interactions influence children's communication competence?
In which way do family interactions influence children's communication competence?
Which of the following correctly reflects the relationship between beliefs and behavior?
Which of the following correctly reflects the relationship between beliefs and behavior?
What does the phrase 'Insyallah' signify within Arab cultures?
What does the phrase 'Insyallah' signify within Arab cultures?
What is a characteristic of behaviors according to internal factors?
What is a characteristic of behaviors according to internal factors?
Flashcards
Competing stimulus
Competing stimulus
A factor that interferes with communication.
Dynamic process of communication
Dynamic process of communication
Communication involving ongoing interaction rather than a fixed sequence.
Symbolic communication
Symbolic communication
Communication that can be interpreted in multiple ways.
Contextual communication
Contextual communication
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Self-reflective communication
Self-reflective communication
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Irreversible communication
Irreversible communication
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Consequences of communication
Consequences of communication
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Misconceptions about communication
Misconceptions about communication
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Primary function of communication
Primary function of communication
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Importance of communication
Importance of communication
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Reason to communicate
Reason to communicate
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Gathering information
Gathering information
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Persuasive communication
Persuasive communication
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Encoding in communication
Encoding in communication
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Decoding in communication
Decoding in communication
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Malaysian ethnic views on punctuality
Malaysian ethnic views on punctuality
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Language for government communication
Language for government communication
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Hierarchical structure in Malaysian companies
Hierarchical structure in Malaysian companies
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Addressing business superiors in Malaysia
Addressing business superiors in Malaysia
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Common greeting for Malay Muslims
Common greeting for Malay Muslims
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Gift exchange in Malaysian business culture
Gift exchange in Malaysian business culture
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1969 ethnic conflict in Malaysia
1969 ethnic conflict in Malaysia
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Reason for maintaining stability in Malaysia
Reason for maintaining stability in Malaysia
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Stereotyping
Stereotyping
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Problems of Stereotypes
Problems of Stereotypes
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When to Teach Intercultural Communication
When to Teach Intercultural Communication
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Prejudice
Prejudice
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Ego-defensive Function of Prejudice
Ego-defensive Function of Prejudice
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Scapegoating
Scapegoating
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First Level of Prejudice
First Level of Prejudice
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Avoiding Prejudice
Avoiding Prejudice
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Elderly Wisdom
Elderly Wisdom
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Communication Skills Development
Communication Skills Development
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Family Influence on Communication
Family Influence on Communication
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Influence on Decision-Making
Influence on Decision-Making
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First Step in Perception Process
First Step in Perception Process
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Characteristics of Perception
Characteristics of Perception
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Beliefs Reflected In
Beliefs Reflected In
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Values Guide Judgments
Values Guide Judgments
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Cultural impacts management
Cultural impacts management
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Cultural minority pressure
Cultural minority pressure
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Culture shock
Culture shock
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Overcoming culture shock
Overcoming culture shock
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Cultural awareness training
Cultural awareness training
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Language support resources
Language support resources
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Diverse teams advantage
Diverse teams advantage
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Effective intercultural communication
Effective intercultural communication
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Study Notes
Intercultural Communication Study Notes
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Common Settings: Intercultural communication occurs in classrooms, workplaces, and healthcare settings.
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Globalization Example: Reliance on global food imports exemplifies the interconnectedness of economies.
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Intercultural Communication Importance: Essential for world peace, promoting ecological viability, and improving co-cultural relationships.
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Intercultural Cooperation Requirements: Essential for economic benefits, environmental resources, and transnational cooperation.
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Healthcare Advancements Impact: Advances in healthcare and sanitation have led to population growth.
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Mass Migration Drivers: Poverty, political oppression, and economic opportunities are the main drivers of mass migration.
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Immigrant Settlement Patterns: Immigrants tend to settle in urban areas.
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Aging Population Concerns: Economic and social impacts are key concerns relating to the aging population.
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Ecological Concern: Climate change and pollution are ecological concerns.
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Global Cooperation in Disaster Relief: Requires intercultural communication competence.
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Global Threats: Weapons of mass destruction are a global threat.
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IT Globalization Consequences: Segregation of cultures is a result.
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Cultural Generalization Challenges: Generalizing entire groups based on limited examples is a key challenge
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Ethnocentrism Definition: The belief that one's culture is superior to others.
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Cultural Conflict Cause: Differing perceptions of right and wrong lead to cultural conflicts
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Intercultural Conflict Resolution Myth: Communication isn't a universal cure for intercultural conflict
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Intercultural Communication Objectivity: Objectivity in intercultural communication requires being unbiased and not influenced by personal feelings
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Communication Functions: To share ideas and feelings, entertain, and create conflict.
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Personal Identity Components: Family ties, cultural beliefs, and gender attitudes are components.
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Persuasive Communication Example: Giving a speech to sell a product is an example
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Communication Definition: Human communication is a dynamic process using symbols
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Components of Communication: Source, channel, technology, and feedback
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Cultural Learning Process: Learned informally through observation and interaction.
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Culture Definition: Culture is communication and communication is culture: a set of religious practices, a social organization, and passed down through generations.
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Culture Components: relating to other people, how we think, how we behave, and how we view the world. Shared experiences; can be transmitted through formal education; or based on individual beliefs.
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Cultural Messaging Transmission: Cultural inheritance is the process of passing essential cultural messages to future generations.
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Communication Wisdom Sharing: Language, art, media , and folklore are ways to share wisdom through observations and experiences
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Cultural Conflict Resolution Needs: The necessity of compromise
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Consequences of Communication: Affects how people perceive and think about themselves and others; leads to conflict
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Cultural Misconceptions
- Some people are born effective communicators
- The message sent is always received the same
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Culturally Responsive Communication: Includes creating a supportive climate, focusing on the dominant culture, and avoiding generalizations.
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Intercultural Communication Competency Definition: The ability to behave appropriately and effectively within a given context according to Spitzberg.
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Intercultural Communication Challenges
- Language barriers
- Stereotypes
- Cultural differences
- Prejudice
- Scapegoating
- Managing a diverse workforce
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Handling Intercultural Communication: Be sensitive to other cultures, avoid generalizations, and be open-minded; build bridges between home and school experiences
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Importance of Managing Diverse Workforce: Helps harness full potential of teams across borders.
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