Quiz Set 4 Q 29-60 PDF

of 60. A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services. Which approach combination encourages more creative problem-solving? A. **Divergent and convergent** B. Agile and efficient C. Simple and innovative 2. of 60. Cloud Kicks...

of 60. A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services. Which approach combination encourages more creative problem-solving? A. **Divergent and convergent** B. Agile and efficient C. Simple and innovative 2. of 60. Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster. What is the benefit of Lightning Console Apps in this scenario for the sales representatives? D. They can organize items in the utility bar. E. They can add records to Favorites. F. **They can complete actions with a single click.** 3. of 60. Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team. What is one requirement that could lead to recommending the Console? G. Need for viewing multiple list views at the same time H. **Ability to toggle between multiple records** I. Work that is mostly in the field 4. of 60. A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing. What should be used or created to leverage named entities that apply design attributes to components and applications? J. Utility Classes K. **Design Tokens** L. Design Patterns 5. of 60. Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management. Which Salesforce solution should be used? M. Commerce Cloud N. **Experience Cloud** O. Sales Cloud 6. of 60. It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model. Which reason explains this? P. **To avoid societal bias** Q. To avoid unconscious confirmation bias R. To avoid interaction bias 7. of 60. Cloud Kicks\' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see: - Some Knowledge articles, not all - Articles organized in different categories - Different fields than support representatives Which consideration should be made when determining how to present Knowledge articles to each audience? S. Separate articles should be written for each audience, with only relevant information. T. **Page layouts or permissions can display only the fields needed for each audience.** U. Topics within a customer site must be organized the same as internal data categories. 8. of 60. Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release? V. Provide written help documentation as the single source of truth for learning about new features. W. **Identify the message, audience, and purpose for content.** X. Create pop-ups to give users a full visualization of a product. 9. of 60. The UX team at Cloud Kicks is examining the user interface of the company\'s customer- facing portal that runs on Experience Cloud. They want to determine the portal\'s compliance with recognized standard usability principles. How should this be accomplished? Y. Intuitive Review Z. **Heuristic Evaluation** A. User Testing 10. of 60. A UX Designer needs to declutter the Highlights panel for a custom object\'s Lightning page. The team that uses this object explained there are too many action buttons; only specific actions are used for each status of the record. Which Lightning Record Page feature should be used to solve this problem? B. Audiences C. Dynamic Forms D. **Dynamic Actions** 11. of 60. A UX Designer wants to inform user stories based on user value and development effort. Which method should be used? E. Card Sorting F. **Prioritization Matrix** G. Customer Journey Map 12. of 60. Cloud Kicks is displaying Knowledge articles on a site with a colored background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines (WCAG) level AA for normal text. What is the minimum color contrast ratio that would pass these guidelines? H. At least 7.0:1 I. At least 3.0:1 J. **At least 4.5:1** 13. of 60. Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly. Where should the team go to explore Lightning component code, documentation, and specifications? K. **Salesforce Extensions for VS Code** L. Design Tokens on SLDS website M. Components Library on [developer.salesforce.com] 14. of 60. Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space. Which global user interface setting should be used to solve this problem? N. Comfy Display Density O. **Compact Display Density** P. Enable Collapsible Sections 15. of 60. A UX Designer wants to conduct customer interviews as part of discovery research. Which best practice should be followed while conducting these interviews? Q. Ignore vague or general answers. R. **Engage in a friendly and informal way.** S. Analyze findings in the moment. 16. of 60. Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them. Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content? T. Data Tables U. Modals V. **Tabs** 17. of 60. Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product? W. **Reframe the product objectives from multiple, diverse perspectives.** X. Encourage team well-being through collaboration. Y. Identify the best angle for positive launch press coverage. 18. of 60. Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company\'s overall branding and communication style. Which Salesforce Solutions should be implemented to help CK deliver consistently branded content at every touchpoint? Z. **Distributed Marketing and Journey Builder** A. Email Builder and Customer 360 B. Service Cloud and Letterhead 19. of 60. Cloud Kicks (CK) wants to better deliver products to its customers. CK\'s UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does. Which technique should be used? C. Personas D. **Storyboards** E. High-fidelity Prototype 20. of 60. Cloud Kicks\' administrator has a requirement to make the user experience for a complex process more engaging for internal users. Which Salesforce functionality should be used? F. Lightning Survey G. Process Builder H. **Screen Flow** 21. of 60. A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required. Which Usability Heuristic is being used in this case? I. **Visibility of system status** J. User Control and Freedom K. Error diagnosis and recovery 22. of 60. Cloud Kicks (CK) has been tracking the details of its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns. How should CK store this information in Salesforce? L. Objects to represent facility details and fields to store storage facilities M. Objects to represent both storage facilities and facility details N. **Objects to represent storage facilities and fields to store facility details** 23. of 60. Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK\'s relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes: If the opportunity is closing within 2 weeks If it is valued at more than \$100,000 Which approach should be used in Experience Builder to enable this? A. Create a custom Lightning Web Component using a data table for each key attribute. B. Allow each user to create a filter for each key attribute and link to the opportunities list view. C. **Configure a pre-filtered opportunity list view for each key attribute with the partner group.** 24. of 60. A UX Designer is limited to one standard Order record page layout in Sales Cloud. It is shared between internal and external users. Which page layout feature should be used to control the visibility between users? O. Audience Targeting P. **Field-Level Security** Q. Dynamic Forms 25. of 60. A UX Designer is hired to help create a brand new app for the AppExchange with a human- centered approach. Which strategy will most likely strengthen employee relationships the most? R. Create a first draft in a design team and then share it for feedback with employees. S. Send an anonymous survey to collect ideas from across the whole company. T. **Invite employees from different departments and create a journey map together.** 26. of 60. Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use? U. **Personalized Navigation Tabs** V. Console Navigation W. Utility Bar 27. of 60. Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level. Which platform tools should be used to achieve this requirement? X. **Formula Field, Static Resource, and Object Page Layout** Y. Image Field, Dynamic Form, and Lightning Record Page Z. Lightning Components, SLDS Icons, and Compact Layouts 28. of 60. A UX Designer has been tasked with designing a custom Lightning Web Component (LWC) that uses the Salesforce Lightning Design System (SLDS). Where on the SLDS website should the designer find accessible HTML and CSS used to create components along with implementation guidelines? A. **Component Blueprints** B. Design Tokens C. Development Tools 29. of 60. A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long. Which approach should be recommended to improve their experience? D. **Run the Salesforce Optimizer App to identify fields not in use.** E. Move all unused fields to a separate section at the bottom of the page. F. Implement In-App Guidance to help users focus on the most important fields. 30. of 60. What is the relationship between inclusive design and accessible design? G. Accessible and inclusive design are both methodologies based on guidelines. H. **Inclusive design is a methodology and accessible design is based on guidelines.** I. Accessible design is a methodology and inclusive design is focused on the outcome. 31. of 60. Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers? J. A library of Lightning Web Components K. **Semantic and accessible component markup** L. ES6 JavaScript modules and plugins 32. of 60. Cloud Kicks (CK) has a new Portal landing page built with Experience Builder. Upon review, CK does not think the company\'s brand experience is translated into the user experience; however, CK does confirm the Theme was set up correctly. Which additional UX elements should be reviewed to influence the brand experience? M. Visual Design, Harmony, and Responsiveness N. **Visual, Content, and Interaction Design** O. Shapes, Interaction Design, and Typography