Global Household Goods Relocation PWS PDF

## HTC711-22-D-R002 Performance Work Statement (PWS) ### **For:** GLOBAL HOUSEHOLD GOODS (HHG) CONTRACT (GHC) **28 JUNE 2023** **12 FEBRUARY 2024** ### 1. **Description of Services** #### 1.1. **Scope of Work** * This requirement is for complete global household goods relocation services as de...

## HTC711-22-D-R002 Performance Work Statement (PWS) ### **For:** GLOBAL HOUSEHOLD GOODS (HHG) CONTRACT (GHC) **28 JUNE 2023** **12 FEBRUARY 2024** ### 1. **Description of Services** #### 1.1. **Scope of Work** * This requirement is for complete global household goods relocation services as detailed in this Performance Work Statement (PWS). * The contractor shall provide all personnel, supervision, training, licenses, permits, and equipment necessary to perform tasks as identified herein for household goods relocation transportation and Storage-In-Transit (SIT) warehouse services worldwide for Department of Defense (DoD) Service Members, DoD civilians, U.S Coast Guard members, and their families. * The contractor shall: * Prepare, pick up, and deliver shipments for relocation transportation and storage * Deliver personal property no later than the required delivery date (RDD) in accordance with (IAW) Defense Transportation Regulations (DTR), Joint Travel Regulations (JTR), DoD Personal Property Consignment Instruction Guide (PPCIG) Volumes 1 and 2, and all other applicable regulations * Assume all responsibility from the point of counseling to the delivery of personal property to the customer * Resolve claims for damaged personal property * Provide move counseling for: * Personal property (household goods, unaccompanied baggage and personally procured moves) * Conduct household goods transportation * Provide traffic management and administration, including customs clearance * Pack and unpack shipments, load and unload * Ensure shipment in-transit visibility (ITV) * Maintain secure SIT facilities * Pick up and deliver shipments from origin to destination * Provide Non-Temporary Storage (NTS) facilities * Process and resolve claims * Invoice * Report #### 1.2. **Contractor Duties** ##### 1.2.1. **Personnel Administration** ###### 1.2.1.1. **Background Checks/Records** * Prior to engaging in any services identified herein, the contractor shall ensure a background check is conducted (at contractor expense). * This check shall be conducted in accordance with (IAW) industry standard, for all persons performing under this contract whose role involves interacting with a customer or handling or transporting shipments. * The contractor shall provide employment records to the Government upon request, to the extent allowed by law. * The Government has the right to prevent certain employees from performing under the contract due to an unfavorable background check. ###### 1.2.1.2. **Workforce Requirements** * The contractor shall ensure all persons interacting with customers under this contract on and off base meet the specific requirements for local installation access as listed in DoD Manual 5200.08. * The contractor shall ensure all employees remain trained and qualified in their assigned duties. * English shall be the only language used with regard to this contract for written correspondence, discussions, and other business transactions. * Smoking is prohibited in the customer's residence or within 50 feet of personal property during all phases of shipment and storage. * The contractor shall ensure all employees and sub-contractors are free from possession of and not under the influence of drugs or alcohol while in a customer's residence or handling a customer's personal property. ###### 1.2.1.2.1. **Defense Personal Property Program (DP3) Performance History** * The contractor shall ensure no entity that has been disqualified or revoked from DP3 within three (3) years of move execution date will perform work under this contract. ###### 1.2.1.2.2. **Small Business Utilization** * The contractor shall ensure a minimum of fifty percent (50%) of the total acquisition value of the domestic work performed under this contract be subcontracted to small business subcontractors. * This utilization requirement flows down only to Tier 1, Tier 2 and Tier 3 subcontracts. * "Tier 1 subcontract" is defined as a contract awarded directly by the prime contractor to another contractor to perform services identified herein. * "Tier 2 subcontract" is defined as a contract awarded by a Tier 1 subcontractor to another contractor for services identified herein. * "Tier 3 subcontract" means a contract awarded by a Tier 2 subcontractor to another contractor for services identified herein and so on. * Refer to Appendix B, para B.14., for reporting requirements. ###### 1.2.1.3. **Customer Interaction** * At least one crewmember or warehouse employee, where applicable, shall be fluent in English for the purposes of customer interaction. * All personnel shall be clean and neat and be easily identifiable as company personnel. * The contractor shall replace any individuals exhibiting unprofessional behavior, when requested by the customer or a government representative. ###### 1.2.1.4. **Driver Identification/Qualification Requirements** * The contractor shall ensure all drivers who perform under this contract are qualified and licensed in accordance with local, state, federal, and foreign country or international laws. ##### 1.2.2. **Information Technology (IT) Systems** * The contractor shall provide and maintain an easy to use, secure, web-based, mobile-device compatible IT system able to manage complete household goods relocation services globally during peak (surge) and non-peak seasons. * The contractor's IT system shall interface with a government managed system for the purposes of issuing and receiving task orders, third party payment system (TPPS) payment requests, shipment ITV, government data access, and claims management/filing. * The contractor's IT system(s) shall permit the customer to coordinate all phases of their move, be accessible from a commercial or government network using common browsers and include the ability to upload attachments. ###### 1.2.2.1. **Systems Integration** * The contractor shall interface its system with government-managed system(s) for the purpose of receiving customer shipment requirements via task orders and requesting modifications. * The contractor shall provide a web-based access portal for authorized government users to enter or change the order data in the event the interface is not accessible. * Orders shall include a matching acknowledgement back to the source system. * The contractor's system shall include system failover and disaster recovery capabilities to mitigate degradations in system performance. * The Contractor shall connect its IT system to MilMove, Advana, and TPPS. * The Contractor shall connect its IT system to MilMove by utilizing the open-source Application Programming Interface (API) found at https://transcom.github.io/mymove-docs/api/prime/v1/ as amended by the Government. * The Contractor shall connect its IT system to Advana via S3 bucket replication or other common standard as directed by the Government. * The Contractor must interface with the DoD's TPPS Contractor's IT system in order to receive payment from the Government. * If the TPPS Contractor changes or modifies the TPPS during the GHC's period of performance, the Contractor is not entitled to reimbursement for having to interface with the new or modified TPPS. ###### 1.2.2.1.1. **The contractor's IT system shall operate in AWS GovCloud and shall comply** * NIST 800-171; DoD Cloud Computing Security Requirements Guide (SRG) for Impact Levels 2, 4 and 5; FIPS 140-2; IRS-1075, and the Cybersecurity Maturity Model Certification (CMMC) level III to secure Government and customer data. ###### 1.2.2.1.2. **The contractor's IT system shall be secured by Okta's identity management solutions** * The contractor's IT system shall be secured by Okta's identity management solutions for use by both customers and service providers to ensure a secure authentication for IT-related connections. * The contractor's IT system shall utilize Okta's Authority to Operate (ATO) to ensure it is compliant with FedRAMP. ###### 1.2.2.1.3. **The contractor's IT system shall provide customers with the ability to schedule a virtual pre-move survey.** ###### 1.2.2.1.4. **The contractor's IT system shall provide customers with a “Weight Wizard”** * The "Weight Wizard" shall enable customers to adjust the weight of his or her shipment by adding or removing items to the inventory. * The "Weight Wizard" shall allow customers the opportunity to make changes to his or her shipment up to five (5) days before the first scheduled pickup date. * The "Weight Wizard" shall remain available for all customers even after the opportunity to make changes (i.e., five days before the first scheduled pickup date) has expired at no additional cost to the Government. * For all shipments ordered five (5) or more days prior to the first scheduled pickup date, the contractor shall provide the weight estimate to the government system within 24 hours of the expiration of the customer's allowed time to make changes. * For all other shipments, the contractor shall provide the weight estimate to the government system in accordance with the customer's timelines identified in PWS §1.2.5.4.1. ###### 1.2.2.1.5. **The contractor's IT system shall provide customers with a full and complete history of** * All correspondence between the customer and contractor or relevant subcontractor. ###### 1.2.2.1.6. **Technical Exchange Meetings** * The Contractor shall participate in discussions with the Government regarding the development of any contractually required capability and resolution of contractual non-compliance issues as part of the Technical Exchange Meeting (TEM). * The Contractor shall provide demonstrations or illustrations reflecting the full scope of said capability and resolution NLT ten (10) days prior to release. * The Contractor and Government will conduct TEMs no more frequently than twice per week during Base Period Year 1 and Base Period Year 2 only. * TEMs shall involve the Technical and Functional Lead or an appropriate delegate for MilMove, Advana, and HomeSafe Connect, at a minimum. * All relevant IT System matters shall be assessed, to include the Test Problem Reports (TPR) and items of concern. * The Contractor shall provide TEM meeting minutes to the Contracting Officer within 10 GBDs of TEM completion. * The Government will review and concur said meeting minutes are accurate within 10 GBDs of meeting minutes being provided. * The Government will define a proposed change to a contract requirement in a Technical Change Memorandum (TCM). * The Contractor shall timely provide the associated cost, if any, and time estimate to implement the defined change to the Government. * The Government will timely notify the Contractor of its decision related to the proposed change. ##### 1.2.2.2. **Data Access** * The contractor shall provide an interface with access to all order, fulfillment, and status data associated with the contract based on the authenticated business partner's role. * All data associated with the contract over its lifecycle shall be available for government access in a queryable format. * Contractor's IT system shall possess flexible online query and export capabilities. * Data shall be synced no less than every 12 hours with the government's data warehouse. * The contractor shall provide access to additional information as requested by the government representative. * The Contractor's IT system shall accommodate changes to source data including, but not limited to, transportation office areas of responsibility to ensure accurate and timely communication between Contractor, Government, and customers; changes to origin duty stations where GHC counseling will be ordered; updates to TAC codes or accounting information, updates to mileage based on MilMove, Defense Table of Distances (DTOD), or other Government sourced distances. * The Contractor shall provide and maintain a Learning Management System (LMS) available to Government personnel that describes how to access, query, and export said data. * The Contractor shall update its LMS to reflect the most current version of its system. ##### 1.2.2.3. **Shipment ITV** * The contractor's IT system shall provide geofencing tracking services within its mobile application that provides customers with real-time location tracking of the shipment once the supplier is within at least ten (10) miles of the customer's residence. * Outside of the at least ten (10) mile radius in which geofencing tracking services will be provided, the contractor's IT system shall provide detailed point-to-point status updates including arrival and departure time and estimated arrival at destination no later than one (1) Government Business Day (GBD) from a shipment location or status change. * The contractor's IT system shall also provide customers with current photographs of the crew assigned to each move prior to crew arrival and shall provide customers with the capability to contact the service provider directly. ##### 1.2.2.4. **System Availability** * The contractor's system shall be available at least 98% of the time. * Compliance will be computed by dividing hours of availability by the total hours in the month. * Scheduled downtime shall be coordinated with the Government at least 48 hours prior to downtime start. ##### 1.2.2.5. **Claims Management System** * The contractor shall provide an electronic claims management system that will enable the customer to file a claim and will interface with government managed IT system(s). * The contractor's electronic claims management system shall allow for the upload of all associated documents. * The claims management methodology shall be such that the customer may directly settle a claim with the contractor. ##### 1.2.2.6. **System Surveillance and Oversight** * The Contractor shall provide a minimum of seven (7) active Surveillance User accounts which the Government will use for the purpose of ongoing Contractor IT system evaluation. * The system shall be available to enable a Surveillance User oversight of a customer move, as needed. * The Government will be able to access and utilize the Surveillance User accounts for interaction with the Contractor's IT system in order to evaluate contractual compliance. * The Contractor shall provide a dashboard to the Surveillance User which includes a listing of all current moves in-progress. * This capability shall allow the Surveillance User to select a specific move(s) to see all aspects of the customer user interface for selected move(s) as well as the history of said move(s). * If the Government identifies contractual non-compliance, the Surveillance User will send any identified contractual non-compliance to the Contracting Officer. * The Contracting Officer will assess the identified concern for contract compliance and will notify the Contractor, as needed, of any contractual non-compliance. * The Government and the Contractor will identify a proposed resolution to the contract compliance issue and provide a demonstration or illustration at the TEM. ##### 1.2.2.7. **Testing** * The requirements described in this paragraph are mandatory when ordered by the Government. * The Government may order the requirements described in this paragraph up to eight (8) times during Base Period Year 1 and Base Period Year 2 only. * The Government will develop a proposed test plan, scope, and schedule for each ordered test event. * Upon receipt of the proposed defined test plan, scope, and schedule the Contractor shall submit its price proposal within ten (10) GBDs. * The Contractor's price proposal shall not exceed $807,000.00 for a single test event. * The Contractor's price proposal will be evaluated to be determined if it is fair and reasonable. * Contractor shall provide sufficient documentation to support the Government's fair and reasonable pricing evaluation. * The Government can order the following services: * The Contractor shall support technical and user acceptance testing and participate in Government Operational Test and Evaluation (OT&E) events for each capability release. * Ten business days prior to the beginning of the test event, the Government will provide the Contractor with the names, phone numbers, emails of the testers (not to exceed 7 testers), test plan, and test scripts the Government will use during the test event. * A function or capability release is defined as new or enhanced IT function that increases the functionality of the system. * The Contractor shall accommodate testing participation from a maximum of seven (7) stakeholders from various Government entities including, but not limited to, USTRANSCOM Directorate of Acquisition, USTRANSCOM Defense Personal Property Management Office, and the Military Services. * The Contractor shall coordinate with the Government in the development of the test plan and test schedule. * The Contractor shall execute the test plan in accordance with the test schedule. * The Contractor shall demonstrate the execution of all requirements in the Move Task Order reflecting new or previously existing capabilities. * The test schedule shall not exceed a total of ten (10) GBDs. * Prior to Government testing, the Contractor shall have completed thorough end-to-end testing on all components of its IT system, interfaces, and integrations confirming that all functions are working in accordance with all contract documents. * During testing, the Government will identify TPRs. * TPRs shall address issues of contractual noncompliance. * The Contractor shall propose a resolution to include the implementation timeline for each TPR NLT ten (10) GBDs after a TPR is identified by the Government. * The Contractor shall provide a demonstration or illustration of the Contractor's proposed resolutions to TPRs prior to implementing the proposed resolution. * All TPRs shall be corrected by the Contractor at no cost to the Government. * Successful testing is accomplished when all TPRs have been resolved and the function or capability is released to the production environment. * Items of concern identified as enhancements, Government preferences, or additional functions not identified as TPRs may be assessed during the TEM. ##### 1.2.3. **Customer Support** * The contractor shall maintain a 24-hour, 7-day per week customer support capability for all issues pertaining to a customer's move. * The contractor shall staff the customer support capability such that all customer calls, to include Interactive Voice Response (IVR) time, will be answered within four (4) minutes. * Wait time is cumulative and does not restart if a call is handed off or escalated to Level 2/3. ##### 1.2.4. **Assurance & Process Improvement** * The contractor shall provide audit and quality systems documentation, and shall support the government assurance or audit activities regarding any process undertaken by the contractor within the scope of work. * The contractor shall participate in government-defined working groups and initiatives that are part of the personal property governance process to include updating and maintaining the Government's Integrated Master Schedule (B.16). ##### 1.2.5. **Pre-Move Services** ###### 1.2.5.1. **Point of Contact (POC)** * The contractor shall assign, during initial communication with each customer, a single POC responsible for coordination and communication throughout all phases of the move. * The POC's contact information shall be maintained throughout the entire shipment process and until all associated actions are final. ###### 1.2.5.2. **Customer Counseling** * When ordered, the contractor shall establish contact with the customer within one (1) GBD of receiving an order and customer contact information and shall then provide ordered services. * The contractor shall provide accurate entitlement and shipment counseling in accordance with all applicable US Government, DoD, Joint, Military Service-specific, and International regulations and instructions to all customers regardless of location and accessibility, to include customers in remote locations, or customers who lack the ability to conduct counseling via face-to-face communication or the Internet. * Upon counseling completion, the contractor shall provide an electronic or hard copy form as a record of the customer application for shipment or storage of personal property. * The inventory shall include all details listed in Appendix H. * The Government may issue task orders for site-specific in-person counseling services IAW Appendix D, para D.5. * Customers shall be offered either an in-person or virtual pre-move survey as part of the counseling process. ###### 1.2.5.2.1. **Personally Procured Moves (PPM)** * When ordered, the contractor shall provide accurate entitlement on PPMs during counseling in accordance with all applicable US Government, DoD, Joint, Military Service-specific, and International regulations and instructions. * The contractor shall provide the customer with the government designated form(s) for PPMs, and advise the customer of all documentation needed for reimbursement from the military services (e.g. full and empty weight tickets). * The contractor shall calculate the estimate of what it would cost the contractor to perform the relocation and provide the customer the incentive estimate for the PPM. * The estimate shall be provided to the customer at the time of counseling. * The contractor shall provide the customer with the updated cost based on actual shipment weight(s) once the customer completes their PPM. * Both the estimate and any updates shall be calculated based on the total weight of all shipments executed against the remaining weight entitlement and adjusted accordingly with the form including all details listed in Appendix H. * The contractor shall establish a “self-move portal” and said portal shall be available for use by all customers. * The portal shall provide an on-line repository of information regarding PPMs, to include budgetary information associated with the cost of a PPM. ###### 1.2.5.3. **Scheduling** * The contractor shall schedule shipment relocation services during customer counseling, which must be conducted IAW scheduling timelines referenced in §1.2.5.3.1 below. * Based on customer request, the contractor shall provide a pickup date spread for required packing, pickup, and delivery during counseling and firm dates after counseling as summarized below. * The contractor shall allow five (5) GBDs for the NTS provider to release shipments for pickup. * The transit times shall remain the same. * The earliest start date for the delivery date spread is anytime after pickup but no later than the Required Delivery Date (RDD). * The RDD is defined as the pickup date plus the transit time. * The delivery date spread shall not exceed three (3) consecutive GBDs, with the last date of the delivery spread not later than the RDD. ###### 1.2.5.3.1. **Scheduling Requirements** * During Customer Counseling, or Scheduling if Customer Counseling is not ordered, the contractor shall provide a pickup date spread in accordance with the timelines in the table below, agreeable to the customer, which shall not to exceed seven (7) consecutive calendar days from the members requested pickup date contained within that spread. * The contractor shall document the start and end of the spread, and the customer's acceptance. * The contractor shall provide a firm schedule for all applicable relocation services in accordance with the timelines in the table below. * The contractor shall ensure all firm dates are within the previously agreed upon spread. * An “approved order” is an order sent to the contractor after the Ordering Officer (OO) validates the requirement. | Days From Receipt of Approved Order to Desired Pickup Date (Provided with Order) | Scheduling Requirements Customer Counseling (or Scheduling if Customer Counseling not ordered) Provided Within | Firm Schedule Dates Provided Within | |---|---|---| | Less than or equal to 30 Calendar Days | 3 calendar days from receipt of order (1 calendar day if order to desired pickup date is less than 5 calendar days) | 2 calendar days from completion of counseling (or scheduling if counseling not ordered). Same day as counseling (or scheduling if counseling not ordered) if less than 5 calendar days between counseling to first day of pickup spread) | | Greater than 30 Calendar Days, less than 60 Calendar Days | 4 calendar days from receipt of order | 4 calendar days from completion of counseling (or scheduling if counseling not ordered) | | Greater than or equal to 60 Calendar Days | 7 calendar days from receipt of order | 50 Calendar days prior to start of agreed upon pickup spread | ###### 1.2.5.3.2. **Changes to Schedule** * The contractor shall accommodate all requests for a change of schedule that are received prior to delivery. * Examples (not all inclusive) for changes to schedule may include: termination of shipment, rescheduling of pickup or delivery dates, diversion of shipment to a different destination, more than one pickup location for a shipment, more than one delivery location for a shipment. ###### 1.2.5.3.3. **Cancellations * The contractor shall accommodate shipment cancellation up to the day of scheduled packing or pickup without cost or obligation to the government, provided packing has not begun. ###### 1.2.5.3.4. **Diversions (D)/Terminations (T)/Reshipment (R)** * The contractor shall process all D/T/R based on the location of the shipment when notified, and will invoice IAW PWS, Appendix F, for services completed. * Subsequent movement of the shipment(s) will be made in the most cost-effective manner based on the date and location of the shipment when the order modification was received. ###### 1.2.5.3.5. **Installation Scheduling** * The contractor shall schedule all pickups or deliveries in accordance with specific installation or facility requirements. Any delay due to personnel disqualification from specific installation access or failure to follow published access guidelines shall be considered an unacceptable delay. ###### 1.2.5.3.6. **Shipment Suitability** * If, prior to pick up, the shipment is determined to be in a condition that makes it likely to permeate, contaminate, or otherwise cause damage to other HHGs or equipment, the contractor shall coordinate with the COR as soon as the condition is identified. ##### 1.2.5.4. **Documentation** * The contractor shall prepare and retain accurate and legible documentation (written or electronic) which reflects the true condition of all household goods. * The contractor shall maintain a record of the location of all personal property shipments. * Documentation shall include, but is not limited to, weight estimates, inventory sheets, warehouse receipt, warehouse exception sheets, pickup and delivery confirmations, certified weight tickets, entitlement and any changes to such, customer notifications, record of loss and damage, claims, and record of all correspondence between contractor and customer. * The contractor bears burden of proof against claims of all types (failure to perform, damage, loss, etc.). * The contractor shall provide copies of all shipment documentation to the customer, and NTS warehouse provider when requested. ###### 1.2.5.4.1. **Weight Estimates** * The contractor shall provide the customer weight estimates on all shipments no later than ten (10) days prior to the first scheduled pickup date. * For shipments ordered less than ten (10) days prior to first scheduled pickup date, weight estimates shall be provided no later than three (3) days prior to first scheduled pickup date. * For shipments ordered less than three (3) days prior to the first scheduled pickup date, weight estimates shall be provided no later than one (1) day prior to first scheduled pickup date. * The government will only pay costs associated with shipments up to 110% of the estimated weight. ##### 1.2.6. **Physical Move** ###### 1.2.6.1. **Inventory** * The contractor shall prepare all shipment inventories in accordance with International Organization for Standardization (ISO) Standard 17451-1. * The contractor shall separately weigh or cube and annotate Professional Books, Papers & Equipment (PBP&E), Organizational Clothing and Individual Equipment (OCIE), and required medical equipment in accordance with government regulations. * The contractor shall ensure that all inventories provide customers with ability to view and contest exception markings and provide a duplicate unalterable and signed copy prior to departing the residence. ###### 1.2.6.1.1. **The contractor's IT system shall be utilized 100% of the time to electronically collect inventory and condition information for each customer's shipment.** * Serial numbers from electronics, major appliances, firearms, and other items shall be scanned for accurate collection and documentation. * If requested, a hard paper copy inventory shall be provided to the customer. ###### 1.2.6.1.2. **Each item, crate, and carton shall be affixed with a unique barcoded sticker label and tag number to enable in-app scanning and enhance load and delivery inventory confirmation.** * No items shall be loaded on the truck unless the item has been barcoded and inventoried. * At destination, each item or carton shall be scanned as it is unloaded from the truck to ensure all pieces are delivered. ###### 1.2.6.2. **Organizational Clothing and Individual Equipment (OCIE)** * OCIE is clothing and equipment issued to customers for use in the performance of duty. * It is common for customers to personally purchase items for use in their duties that appear to be OCIE items but are not. * These items are commonly referred to as “personal kit”. * The contractor shall request that the customer identify personal kit items. * The contractor shall separate personal kit items from OCIE for inventory and claims purposes. * The contractor shall conduct an inventory of OCIE at pack-out and delivery. * The contractor shall identify OCIE as “M-PRO" on the inventory. ###### 1.2.6.3. **Packing/Loading** * The contractor shall prepare, pack, unpack, load, and unload all personal property to protect all real and personal property against loss or damage. * The contractor shall disassemble items only to the extent necessary for shipment and the contractor shall be responsible for subsequent reassembly of all original pieces. ###### 1.2.6.3.1. **Packing Materials** * The contractor shall provide packing materials that are new or in sound condition, except in the case when the customer has provided original or specially designed packaging that the contractor has inspected and accepted as being as good or in sound condition. * When allowed, and if material is not new, all marks pertaining to any previous shipment must be obliterated. * The contractor shall use furniture pads or other appropriate materials to wrap or protect all other items not packed in boxes, containers, or cartons. * The use of any type of protective material does not reduce the level of contractor liability for any lost or damaged items. * New packing material shall be used for mattresses, box springs, linens, bedding, and clothing. ###### 1.2.6.3.2. **Accessibility** * The contractor is not required to remove or place property in an attic, crawl space or similar storage area and is not required to enter areas that: * Are not accessible by a permanent stairway (ladders are not considered a permanent stairway) * Are not adequately lighted * Do not have a finished floor * Do not allow a person to stand erect ###### 1.2.6.3.3. **Unaccompanied Baggage** * Unaccompanied baggage packing and unpacking rates shall be used when the task order includes unaccompanied baggage, and for all items being transported under an unaccompanied baggage rate. * Unaccompanied baggage shall be packed and unpacked in accordance with the Joint Travel Regulation. ###### 1.2.6.4. **Items Requiring Government Pre-Approval** * The following services referenced in §1.2.6.4.1 and §1.2.6.4.2. must be approved by the government prior to performance. Requests for approval shall be sent to the OO at the responsible origin or destination of the shipment. ###### 1.2.6.4.1. **Crating** * Upon approval, the contractor shall perform crating services for items such as mirrors, paintings, glass or marble tabletops and similar fragile articles, and taxidermy when crates are not provided by the customer or when the customer provided crates are not serviceable. * This does not include cases, footlockers, passenger bags, cartons, boxes, tri-wall containers, liftvans, and barrels that may be placed in a cargo transporter (commercial sea vans; container express cargo transporters and other transoceanic cargo transporters) for ocean or air transport. * The customer retains ownership of all crates. (Per Attachment 2, Pricing Rate Table, the price for crating services is for the construction of new crates only). ###### 1.2.6.4.2. **Shuttles** * Upon approval, the contractor shall perform shuttle services to pick up or deliver shipments when the origin or destination delivery location is inaccessible due to building design, nonexistent or inaccessible roadway, inadequate or unsafe public or private road, overhead obstruction, deterioration of roadway due to rain, flood, or snow, construction, or other obstacles preventing the linehaul truck from accessing the pickup or delivery location. * A shuttle is defined as a truck-to-truck transfer between a larger and smaller vehicle (or vice versa) that allows for safe pickup or delivery from the nearest safely accessible point to the pickup or final delivery, not a truck-to-warehouse or warehouse-to-truck transfer. ###### 1.2.6.5. **Restricted Items** * The contractor shall not knowingly provide service for any item defined as restricted by law, policy or agency of the U.S. Government or any foreign entity in an international point-to-point move. ###### 1.2.6.6. **Shipment Preparation for Non-Temporary Storage (NTS)** * The contractor shall prepare and load property going into NTS in containers at residence for shipment to NTS. * The contractor shall seal all containers, using tamper-proof seals, at the residence. * Power-driven equipment, motorcycles, boats, trailers, over size items, and overstuffed furniture may be shipped uncrated. ###### 1.2.6.6.1. **All cartons and wrapping material shall be in new or sound condition and adequate for the use employed.** * New packing material shall be used for mattresses, box springs, linens, bedding, and clothing. * After packing, cartons shall be closed and sealed by taping lengthwise at all joints. * Cartons shall have a minimum average bursting strength of 200 pounds per square inch and dish packs shall have a minimum average bursting strength of 350 pounds per square inch. * Cartons shall be stacked in an upright position to minimize crushing, with the exception of mattress cartons. * Plastic containers (tote or similar) and similar types of containers shall not be used. * However, if items are packed by the customer in plastic or similar type containers, the contractor may pack these containers in an approved carton if a carton is available that will accommodate the container. * If the plastic container cannot be packed in an approved carton, the contractor shall empty and pack the contents into an appropriate approved carton. ###### 1.2.6.6.2. **Linens, towels, bedding, draperies, and other items of this type shall be packed into wardrobe type cartons and shall be completely sealed.** * Clothing shall not be stored in closet bags. * Hangers shall be removed from clothing packed in flat wardrobes. ###### 1.2.6.6.3. **All mattresses and box springs, except those in hide-a-beds or sofa beds, shall be placed in cartons and completely sealed.** ###### 1.2.6.6.4. **Upholstered furniture, to include wicker and wood frame with cushions, shall be placed right side up on all legs in suitable containers covered by plastic or paper and secured with tape, shrink wrap or equivalent materials so that nothing touches or presses against the upholstery.** * Removable cushions shall be packed with the master pieces. ###### 1.2.6.6.5. **All rugs, rug pads and carpets shall be properly rolled (not folded) and covered by paper and secured with tape or equivalent materials.** ###### 1.2.6.6.6. **All firearms shall be identified to the NTS provider upon delivery to the storage facility.** ###### 1.2.6.6.7. **All articles shall be removed from chests of drawers, bureaus, clothes hampers, and other similar items.** ###### 1.2.6.6.8. **Nothing shall be packed in washers, dryers, refrigerators, freezers, stoves, or other major appliances except such items as electrical cords, connecting hoses and similar items that are required as an integral part of the appliance in its normal operation.** ###### 1.2.6.6.9. **The contractor shall verify** * That power-driven equipment, boats and motorcycles have been drained of all gasoline, the cables disconnected from the battery terminals, and the cable ends secured and protected with electrical tape. * Batteries may be shipped with the power-driven equipment. * The contractor shall verify boat drain plugs have been removed and if not permanently attached to the boat, placed in a cloth bag and tied to the boat. * Motorcycle keys shall remain in the customer's file to facilitate handling and movement. ##### 1.2.6.7. **Pickup** * The contractor shall pickup all pieces of a shipment on the scheduled pickup date. * The shipment is not considered an on-time pickup if the contractor changes the date at any time without approval of the customer. ###### 1.2.6.7.1. **Pickup and Delivery of Containerized NTS Shipments** * The contractor shall be responsible for packing, pickup, and delivery of NTS shipments. * The contractor shall coordinate with the government to determine the warehouse location for each shipment going into NTS. ###### 1.2.6.7.2. **Transfer of Custody** * When custody of a shipment is transferred to or from the contractor to another contractor, the contractor transferring custody shall furnish the contractor receiving custody with two (2) legible duplicate copies of the shipment inventory. * A joint inspection shall be performed at any point liability for shipment transfers to or from the contractor and another service provider or the customer at no cost to the government. * In the event a difference of opinion arises between the contractor and the receiving party regarding shortage,