Contractor Compliance and Regulations Quiz

Workforce Requirements

• The contractor must ensure all personnel interacting with customers meet the specific requirements for local installation access.
• All employees must remain trained and qualified in their assigned duties.
• English is the only language allowed for written correspondence, discussions, and other business transactions.
• Smoking is prohibited in the customer's residence or within 50 feet of personal property during all phases of shipment and storage.
• All employees and subcontractors must be free from possession of and not under the influence of drugs or alcohol while in a customer's residence or handling a customer's personal property.

Defense Personal Property Program (DP3) Performance History

• The contractor must ensure no entity disqualified or revoked from DP3 within three years of the move execution date will perform work under this contract.

Small Business Utilization

• The contractor must ensure a minimum of 50% of the total acquisition value of domestic work performed under this contract be subcontracted to small business subcontractors.
• This utilization requirement applies to Tier 1, Tier 2, and Tier 3 subcontracts.
• Tier 1 subcontracts are directly awarded by the prime contractor to another contractor to perform services.
• Tier 2 subcontracts are awarded by a Tier 1 subcontractor to another contractor for services.
• Tier 3 subcontracts are awarded by a Tier 2 subcontractor to another contractor for services.

Customer Interaction

• At least one crewmember or warehouse employee must be fluent in English for customer interaction.
• All personnel must be clean and neat and easily identifiable as company personnel.
• The contractor must replace any individuals exhibiting unprofessional behavior upon request by the customer or a government representative.

Customer Counseling

• The contractor must establish contact with the customer within one day of receiving an order and customer contact information and provide ordered services.
• Accurate entitlement and shipment counseling must be provided in accordance with applicable regulations to all customers, including those in remote locations or those with limited communication access.
• An electronic or hard copy form must be provided as a record of the customer application for shipment or storage.
• The inventory shall include all details listed in Appendix H.
• Customers must be offered either an in-person or virtual pre-move survey as part of the counseling process.

Personally Procured Moves (PPM)

• During counseling, the contractor must provide accurate entitlement information on PPMs in accordance with applicable regulations.
• The contractor must provide the customer with the government designated form(s) for PPMs and advise them of necessary documentation for reimbursement.
• The contractor must calculate an estimate of the cost for the contractor to perform the relocation and provide the customer with the incentive estimate for the PPM at the time of counseling.
• The contractor must provide the customer with the updated cost based on actual shipment weight(s) once the customer completes their PPM.
• The contractor must establish a "self-move portal" for all customers.
• The portal must provide online information regarding PPMs, including budgetary information associated with the cost of a PPM.

Scheduling

• The contractor must schedule shipment relocation services during customer counseling, adhering to timelines referenced in §1.2.5.3.1.
• The contractor must provide a pickup date spread for required packing, pickup, and delivery during counseling and firm dates after counseling.
• The contractor must allow five days for the NTS provider to release shipments for pickup.
• The transit times remain the same.
• The earliest start date for the delivery date spread is anytime after pickup but no later than the Required Delivery Date (RDD).
• The RDD is defined as the pickup date plus the transit time.
• The delivery date spread shall not exceed three days, with the last date not later than the RDD.

Scheduling Requirements

• During customer counseling, or scheduling if customer counseling is not ordered, the contractor must provide a pickup date spread within specified timelines based on the time between receipt of the approved order and the desired pickup date.
• The contractor must document the start and end of the spread and the customer's acceptance.
• The contractor must provide a firm schedule for all applicable relocation services within specified timelines based on the time between receipt of the approved order and the desired pickup date.
• The contractor must ensure that all firm dates are within the previously agreed-upon spread.

Changes to Schedule

• The contractor must accommodate all requests for schedule changes received prior to delivery, such as termination of shipment, rescheduling of pickup or delivery dates, diversion of shipment, multiple pickup or delivery locations.

Cancellations

• The contractor must accommodate shipment cancellations up to the day of scheduled packing or pickup without cost or obligation to the government, provided packing has not begun.

Diversions (D)/Terminations (T)/Reshipment (R)

• The contractor must process all D/T/R based on the shipment location when notified and invoice according to Appendix F for completed services.
• Subsequent movement of the shipment(s) must be made in the most cost-effective manner based on the date and location of the shipment when the order modification was received.

Installation Scheduling

• The contractor must schedule all pickups or deliveries in accordance with specific installation or facility requirements.
• Any delay due to personnel disqualification from specific installation access or failure to follow published access guidelines is considered an unacceptable delay.

Shipment Suitability

• If prior to pickup, the shipment is determined to be in a condition that may cause damage to other household goods or equipment, the contractor must coordinate with the COR as soon as the condition is identified.

Documentation

• The contractor must prepare and retain accurate and legible documentation (written or electronic) reflecting the true condition of all household goods.
• The contractor must maintain a record of the location of all personal property shipments.

Accessibility

• The contractor is not required to remove or place property in an attic, crawl space, or similar storage area.
• The contractor is not required to enter areas that are not accessible by a permanent stairway, are not adequately lighted, do not have a finished floor, or do not allow a person to stand erect.

Unaccompanied Baggage

• Unaccompanied baggage packing and unpacking rates must be used when the task order includes unaccompanied baggage, and for all items being transported under an unaccompanied baggage rate.
• Unaccompanied baggage must be packed and unpacked in accordance with the Joint Travel Regulation.

Items Requiring Government Pre-Approval

• The following services must be approved by the government prior to performance: crating and shuttles.
• Requests for approval must be sent to the Ordering Officer (OO) at the responsible origin or destination of the shipment.

Crating

• The contractor must perform crating services for items such as mirrors, paintings, glass or marble tabletops, and taxidermy when crates are not provided by the customer or when the customer provided crates are not serviceable.
• This does not include cases, footlockers, passenger bags, cartons, boxes, tri-wall containers, liftvans, and barrels.
• The customer retains ownership of all crates.

Shuttles

• The contractor must perform shuttle services to pick up or deliver shipments when the origin or destination delivery location is inaccessible due to building design, nonexistent or inaccessible roadway, inadequate or unsafe public or private road, overhead obstruction, deterioration of roadway, construction, or other obstacles preventing the linehaul truck from accessing the pickup or delivery location.