Omaha Police Department Real-time Operations Center (ROC) PDF

**ORGANIZATIONAL COMPONENT -- REAL-TIME OPERATIONS CENTER (ROC)** **PREAMBLE:** As part of the Omaha Police Department's (OPD) mission to enhance public safety, the Department has established a Real-time Operations Center (ROC) Program. The ROC is intended to be a tool used to enhance OPD's abilit...

**ORGANIZATIONAL COMPONENT -- REAL-TIME OPERATIONS CENTER (ROC)** **PREAMBLE:** As part of the Omaha Police Department's (OPD) mission to enhance public safety, the Department has established a Real-time Operations Center (ROC) Program. The ROC is intended to be a tool used to enhance OPD's ability to apply precision policing to prevent crime, respond to incidents and crimes that are in progress, provide situational awareness during city events and incidents, and assist with ongoing investigations. In partnership with the community we serve, OPD will leverage existing and emerging technologies to more efficiently process and manage information, enhance public and officer safety and situational awareness, and assist in investigations at all levels Departmentwide. **POLICY:** It is the policy of the Omaha Police Department (OPD) to follow best-practice recommendations from the National Real-Time Crime Center Association (NRTCCA). The focus of OPD's Real-time Operations Center (ROC) is to support real-time evolving situations and calls for police service. As a call for service is received or an incident becomes known, responding sworn and analysis employees will determine whether the ROC can assist based on available resources. ROC assistance may include utilizing city- or county-owned cameras, privately-owned cameras, automated license plate readers (ALPR), software databases, small Unmanned Aircraft Systems (sUAS), and other electronic or online systems and resources. **PROCEDURE:** I. General Operational Guidelines ================================= A. The ROC will comply with all applicable federal, state, and local laws and regulations. 1. All information, resources, and recorded media used or accessed by the ROC will be used and/or shared strictly for law enforcement purposes only and will be retained and/or preserved in accordance with OPD policy and procedures and/or governing laws and regulations (This includes but is not limited to [[28 CFR Part 23])](https://bja.ojp.gov/sites/g/files/xyckuh186/files/media/document/28cfr_part_23.pdf). B. OPD's ROC employees shall: 2. Monitor and prioritize OPD calls for service and provide support for events that are significant in nature by conducting real-time assessments of available resources. 3. Determine the value of information and how that information should be disseminated, for example via radio, CAD updates, Mobile Data Computer (MDC) apps, messaging, etc. 4. When appropriate, coordinate with on-scene command to organize resources and disseminate information. 5. Coordinate with the public, to include witnesses, victims, and others to gather additional information. II. ROC Operational Priorities ============================== A. Call prioritization is determined by the Omaha Police Department, in coordination with the Douglas County 911 Communications Center. See the OPD "[[Radio Procedures -- Dispatch,] [Talk Groups, and Call Prioritization]"](https://powerdms.com/link/OPDEP1/document/?id=809435) policy and/or PPM [[Appendix "K"]](https://powerdms.com/link/OPDEP1/document/?id=2384622) for details. B. OPD ROC employees will use their discretion, training, and experience to determine which incidents merit ROC assistance according to the below guidelines. 1. [Priority 1 Calls]. OPD ROC will assist with Priority 1 (highest priority) calls for service and will continue to work the incident until it is determined to no longer be necessary or until no additional information can be provided. 2. [Priority 2 Calls]. As time allows, the OPD ROC will evaluate each Priority 2 call and determine the ability to add additional information or assist in the investigation. 3. [Other-Priority Calls.] As time allows, the OPD ROC will determine if additional information can be gathered and provided for lower-priority calls. C. OPD ROC employees will assist investigative units with proactive and/or follow-up research when feasible and as time allows. This may include research, documentation, or assistance with technology. D. As time allows, OPD ROC employees will monitor incidents and/or areas for escalating crowds or incidents that may be mitigated by a police presence or response, and will communicate accordingly with 911 Dispatch and/or OPD command. III. Fusus Vault ================ A. Fusus Vault is used by OPD to organize and gather Digital Recorded Media (DRM) collected during investigations or operations. OPD employees who have Fusus Vault access and permissions may save or create various items of DRM in the Vault. B. Fusus Vault allows only TEMPORARY, limited storage of DRM. This is referred to as Tactical Storage, and its temporary nature is intended to maintain Vault system functionality and content management. 1. Employees must save potential evidence outside of Fusus Vault expeditiously, due to the system's limited retention settings. 2. Tactical Storage expires based on settings that may not be determined or controlled by OPD. 3. If DRM stored in the Fusus Vault is NOT removed by the originating officer/employee, it will be removed by ROC employees, Fusus One Administrators, OPD investigators, or other designated employees in order to maintain the functionality of the Fusus Vault and other Fusus applications. C. In order to remove content from the Fusus Vault, employees with Fusus Vault access/permissions shall: 4. Promptly determine if the DRM item is potentially evidentiary in nature. 5. Transfer any DRM that is potential evidence from the Fusus Vault, as follows: a. Verify the DRM contains the necessary images/video/information. b. Transfer the DRM to Evidence.com or another appropriate OPD storage location. c. Verify the DRM was successfully transferred. d. If the DRM was successfully transferred out of the Vault, it shall then be deleted from the Vault, if possible (i.e. allowed). D. OPD employees who do not have access/permissions to Fusus Vault shall request assistance from a CIB detective or ROC officer. 6. The requesting employee will need to provide the following information: e. RB number. f. Date, time, and location of the incident/footage. g. Media/Footage type and source. h. Description of the vehicle(s), and/or person(s) of interest (with imagery/photo if possible). IV. Documentation and Statistics ================================ A. ROC employees shall continually maintain specific measurable data regarding the number and type of calls, assists, interactions, and other support provided. B. ROC command will ensure an annual administrative report is completed each year for the purpose of summarizing ROC, tracking and analyzing trends, and documenting training, and/or technical issues discovered and/or addressed the prior year, etc. **REFERENCES:** **I. Previous OPD Orders** A. Previous General Orders: \#92-23 and 63-24. II. Other ========= A. Real-Time Crime Center (RTCC) Best Practices White Paper, available at [[www.nrtcca.org]](http://www.nrtcca.org/) B. Code of Federal Regulations (CFR): [[28 CFR Part 23].](https://bja.ojp.gov/sites/g/files/xyckuh186/files/media/document/28cfr_part_23.pdf)