Oral Communication 1st Semester PDF
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University of Santo Tomas
Ma'am Marlene Navera
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Summary
These notes cover oral communication, including verbal and nonverbal communication aspects, and culturally diverse interpretations. They also detail the importance of appropriateness, brevity, clarity, and ethics in communication. The document is for a first-year university course.
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ORAL COMMUNICATION Ma’am Marlene Navera 1ST SEMESTER: 1ST QUARTER Old French - communicacion Latin - communicationem...
ORAL COMMUNICATION Ma’am Marlene Navera 1ST SEMESTER: 1ST QUARTER Old French - communicacion Latin - communicationem communicare " to share divide out , communicate impart inform , join Non-verbal , - , , unite, participate in" "to make common" ○ other ways to convey COMMUNICATION meaning or express ideas Grice and Skinner's (2010) - sharing of meaning by sending and that do not use words receiving symbolic cues ○ unstructured no exact wi Samovar Porter , and McDaniel (2010) , - dynamic process in which people ○ spontaneous unplanned attempt to share their internal Note: They are both culturally diverse states with other people through the use of symbols Culturally Diverse it varies from one culture into another Dunn and Goodnight - “interdependent process of - everyone has a different sending, receiving and interpretations of both verbal and Daniel Webster understanding messages” non-verbal “If all my possessions - it is a two-way process - Differences among groups of were taken from me with one exception, I - communication occurs between people would choose to keep the power of two or more people communication, for by it I would soon regain - communication can be expressed all the rest” NON VERBAL COMMUNICATION using words, actions, or sometimes both. 1. Facial Expression use of face Sender → Receiver 2. Gestures - use of hands Writer → Reader KINESICS 3. Body Language movement Speaker → Listener 4. Proxemics intimate personal social public , , , - distance of 2 or more Role Reversal - study of physical space as it relates - sender can be a sender/receiver and to human interaction. receiver can be a sender/receiver - depends on culture and BASIC FORMS OF COMMUNICATION relationship. 5. Paralanguage / Paralinguistics Verbal - intonation, stress, rate of the ○ use of words whether written speech or spoken - how words are said or uttered. ○ rule-specific - Includes pitch, volume, rate, and ○ almost always planned quality of the voice. She was she was UST-SHS 11 HEALTH ALLIED-4 Auto Anton Batch 2023-2024 is Aa the tuck ORAL COMMUNICATION Ma’am Marlene Navera 1ST SEMESTER: 1ST QUARTER time - chronemics 6. Eye gaze Oculesics Conventional - the way we stare also reflects Living and evolving what we want to say Expressing yourself using verbal 7. Haptics communication: - actions when delivering - refers to the touch and how 1. Appropriateness - verbal it communicates message forms should fit the context 8. Appearance and Artifacts where it is used, use of right - physical appearance and words/approach clothing reveal the kind of 2. Brevity - simple but precise personality that we have. and meaningful, - Objects we possess also convey a simple/brief message. 3. Clarity - message should be Boree and Thill clear and understandable IMPROVING NON-VERBAL SKILLS 4. Ethics - consider gender, roles, ethnicity, preference Maintain eye contact and status (GREPS), studies Use posture to show interest morality Probe for more information 5. Vividness - focus on the Avoid out of context non-verbal concrete words and not the Study cultural diversity abstract ones, adjectives Improve your decoding skills creating vivid image Observe yourself in the mirror Do not forget how appearance says TENETS OF COMMUNICATION something Enlist family members and friends Communication has two levels of meaning (Content & Relationship) VERBAL COMMUNICATION - wherein content is the topic of the conversation between sender and - uses speech in relaying information to receiver, and relationship is the other people familiarization of the - language: most important aspect of communicators verbal communication Communication is dynamic - there are lot of factors affecting UST-SHS 11 HEALTH ALLIED-4 Batch 2023-2024 ORAL COMMUNICATION Ma’am Marlene Navera 1ST SEMESTER: 1ST QUARTER meaningful interaction between sender and receiver - communication is constantly ELEMENTS OF COMMUNICATION changing Communication is contextualized Sender → Receiver → Noise → Decoding → - it occurs in various settings, Message situations, occasions, and chez Misko (2019) "Effective communication The Nine : Is " 9Cs circumstances. - interactions may occur in 1. Congruency different circumstances - refers to your verbal and - the need to be appropriate is non-verbal communication, always important in this complementing each other Communication is irreversible Example: Monica delivered a - you cannot take back what you message during a wedding have said once communicated to reception, saying that she was very your receiver happy about the marriage of her Communication is continuous two friends. While saying this, it is congruency - verbal and non verbal - there is constant interaction evident in the face and body should compliment each other conciseness avoid using addivational words - between the sender and receiver. language of Monica that she with no value clarity - avoid being vague or unclear Communication is a transaction indeed is very happy. sender consistency your persistence as a considering your audience-undergo audience I analysis - simultaneous role of being a 2. Conciseness content - key ingridients of communication it s the message itself sender and a receiver. - checking for understanding -check theMes a if - avoid including words or actions choosing medium - which medium is available for Communication is learned that add no value to the message your disposal communicate language - It is improved and developed in common language - a that for you is common-and understable and audience - consider using words and your through practice. executing actions Communication is a sharing of Example: Which among the 9Cs of th levels of (content & relations his meaning dynamic meanings is is is contextualized irreversible Communication is closely similar to is continuous is transaction is learned - it requires that both participants “brevity” (one of the principles is sharing of meaning congruency are on the same page discussed in “Expressing yourself conciseness clarity consistency - communicators should have through verbal communication”) considering your audience content mutual information and feelings 3. Clarity checkingforunderstandin, about what they are common language - avoiding being vague or unclear communicating about. - words should always be understandable UST-SHS 11 HEALTH ALLIED-4 Batch 2023-2024 ORAL COMMUNICATION Ma’am Marlene Navera 1ST SEMESTER: 1ST QUARTER Example: When giving instructions information you share during a about a class performance task, speech is informative, Mrs. Romero made sure that she thought-provoking, and useful to was able to discuss with her your audience. students the exact details of what 7. Checking for understanding she wanted to see in the class - check if the message was indeed output. received 4. Consistency Example: Your mom asked you to - your persistence as the sender go to the mall to pay for your - words should always be family’s utility bills. She gave understandable step-by-step instructions that you Example: A speaker in a particular follow in order to achieve this task. seminar provided numerous Before leaving home, she asked you examples throughout her talk. She to verbally repeat the instructions even provided some enriching to make sure that you understood activities, and a them. Question-and-Answer session, to 8. Choosing the right medium make sure that her audience - which medium is available at your understood the things she talked disposal about. Example: Marco emailed his mom 5. Considering your audience to ask for additional money for a - undergo audience analysis school project. Example: Before the start of the 9. Common language term, Mr. Miranda conducted an - communicate using a language informal survey about the learning that is common and styles of his students to get an idea understandable for you and your as to what are the best teaching audience strategies that he may use in the Example: During a presentation, coming months. Edwin used words and 6. Content terminologies that were unfamiliar - one of the key ingredients or to his audience. Because of this, his elements of communication audience barely understood - it is the message itself anything from his presentation. Example: Making sure that the UST-SHS 11 HEALTH ALLIED-4 Batch 2023-2024 ORAL COMMUNICATION Ma’am Marlene Navera 1ST SEMESTER: 1ST QUARTER weather conditions COMMUNICATION BARRIERS ex: when you hear noises from the Perception and Language hallways level of understanding - there Incorrect Filtering might be a different perception, mainly the receiver misunderstanding communication skills - talking and context - faking our words out of listening context culture - different understanding on topics ex: they take words into different meaning/is already filtered ex: not speaking the same language. you’re brought up in a different culture and Information Overload you’re exposed to new beliefs. focus and attention Poor listening processing skills concentration ex: we get tired and hungry, take a break focus and attention and rest. having 8 different classes in a way not being able to retain information. Emotional Interference Closed Communication Climate focus and attention - emotion is taking over you Dismissive environment - when the perception receiver of the message decline the attitude information Cultural Differences (language barrier) ex: raising your hand but your teacher ignores you. experiences Perception COMMUNICATION STRATEGIES Physical Distractions 1. Message Abandonment - stops talking to express environment noise UST-SHS 11 HEALTH ALLIED-4 Batch 2023-2024