Operations Mgt in Tourism and Hospitality PDF

OPERATIONS MANAGEMENT in Tourism and Hospitality LECTURE-3 DR.ANDRES A. REGONDOLA, SFHEA-UK Full Professor 2 OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT...

OPERATIONS MANAGEMENT in Tourism and Hospitality LECTURE-3 DR.ANDRES A. REGONDOLA, SFHEA-UK Full Professor 2 OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality OPERATIONS MANAGEMENT in Tourism and Hospitality  CASE STUDY -1 On a Sunday morning the food manager of the Shandy Restaurant long-term care facility noticed that the mechanical dishwasher was not producing water hot enough to property sanitizer equipment and utensils that were being run through the machine. It was not possible to get someone to repair the machine until first Monday morning. REQUIRED: 1. How should the facility wash and sanitize dishes until the dishwasher in fixed? 2. Are there other alternatives that might e used in the interim? 3. Do you think the food service should be suspended at the facility until the machine is repaired? Why or Why not?  ONLINE ACTIVITY Group Activities Search for a case study about customer participation in the design and production of services or customer role in service delivery. Requirements Present your video recorded analysis to the class  CASE STUDY   Manufactured Demand: The Story of Bottled Water Should the residents of the city of Cleveland, USA stop drinking tap water and start drinking bottled water? In terms of water quality and price, Cleveland’s tap water is superior. Furthermore, when one considers the environmental harm caused by transportation and packaging requirements of bottled water, there is little reason for the residents of Cleveland to reject their city’s tap water. But the executives of a major bottled water company desired to increase demand for their existing products and so they set out to create consumption of their bottled water. Given there was no “real demand” they had to manufacture demand for bottled water in Cleveland by embarking upon a marketing campaign to mislead the citizens of Cleveland that their tap water was of low quality. Consider if instead of expending efforts to manufacture demand, the people responsible for this anti-Cleveland tap water campaign had expended their efforts to ask questions about what some real issues are the world faces regarding drinking water, and then worked to put their energies behind addressing those real issues. The likelihood for discovering business opportunities that are profitable in the long run is much greater than if a company focuses on manufacturing demand for products or services that the world does not need, and oftentimes do more harm than good. Like trying to encourage residents of Cleveland to stop drinking their tap water and instead drink bottled water. This would have required the practice of leadership by some individuals within this bottled water company to ask some tough questions at the company  CASE STUDY Required: 1. What is the root cause? 2. What insights can be drawn from the case? 3. What solutions can be offered to address the problem from a point of view concern? 4. Identify general Environment Analysis 5. Set three alternative courses of action and choose the most appropriate solution from the point of view. 6. Recommendations 7. Plan of Action