Module 11 - Chat GBT PDF

1. Which of the following is a fundamental principle of modern quality management? - A) Inspection over prevention - B) Prevention over inspection - C) Cost reduction over quality - D) Quantity over quality Correct Answer: B 2. What is the definition of "quality" according to ISO 9000:2000? - A) T...

1. Which of the following is a fundamental principle of modern quality management? - A) Inspection over prevention - B) Prevention over inspection - C) Cost reduction over quality - D) Quantity over quality Correct Answer: B 2. What is the definition of "quality" according to ISO 9000:2000? - A) The value of a product compared to its competitors - B) The ability to meet stakeholder expectations - C) The degree to which a set of inherent characteristics fulfills requirements - D) The total cost spent on meeting customer requirements Correct Answer: C 3. Which quality management principle emphasizes continuous improvement through a cycle of planning, doing, checking, and acting? - A) Conformance to requirements - B) Plan-Do-Check-Act (Kaizen) - C) Fitness for use - D) Inspection and validation Correct Answer: B 4. In quality management, what is the main goal of using enterprise environmental factors? - A) To reduce project scope - B) To understand external standards and regulations that affect quality - C) To assign team roles and responsibilities - D) To calculate the project budget Correct Answer: B 5. Which of the following is NOT part of the Cost of Quality (COQ)? - A) Prevention costs - B) Appraisal costs - C) Failure costs - D) Marketing costs Correct Answer: D 6. What is the cost incurred to ensure a product or service conforms to its specifications known as? - A) Prevention cost - B) Internal failure cost - C) External failure cost - D) Appraisal cost Correct Answer: D 7. What type of failure cost involves costs related to warranties and replacements? - A) Internal failure cost - B) External failure cost - C) Prevention cost - D) Appraisal cost Correct Answer: B 8. Which quality tool is also known as a fishbone diagram? - A) Pareto chart - B) Scatter diagram - C) Cause-and-effect diagram - D) Flowchart Correct Answer: C 9. What is the purpose of a control chart in quality management? - A) To track project costs - B) To identify relationships between variables - C) To determine whether a process is in or out of control - D) To organize tasks and milestones Correct Answer: C 10. What does the seven-run rule indicate when analyzing control charts? - A) When seven data points in a row are all above or below the mean, the process needs examination - B) The total cost of quality should be divided by seven - C) Seven stakeholders need to approve a quality report - D) Only seven quality inspections are required for process control Correct Answer: A 11. In the context of quality management, what does "fitness for use" mean? - A) The product meets written specifications - B) The product can be used as intended by the customer - C) The product has the lowest production cost - D) The product meets industry regulations Correct Answer: B 12. Which quality tool is used to prioritize issues based on their frequency? - A) Check sheet - B) Pareto chart - C) Flowchart - D) Histogram Correct Answer: B 13. What type of quality cost includes training and documenting processes? - A) Appraisal cost - B) Prevention cost - C) Internal failure cost - D) External failure cost Correct Answer: B 14. What is the primary purpose of scope validation? - A) To check the project's budget - B) To formally accept completed project deliverables - C) To define stakeholder requirements - D) To update the project management plan Correct Answer: B 15. Which of the following is a key activity during project closure? - A) Cost estimation - B) Team training - C) Transitioning project deliverables to operations - D) Identifying new project risks Correct Answer: C 16. What is the difference between quality and grade? - A) Quality refers to meeting requirements, while grade refers to different levels of technical characteristics - B) Quality is a type of inspection, while grade refers to stakeholder satisfaction - C) Quality means higher costs, while grade means higher value - D) Quality is about marketing, while grade is about production Correct Answer: A 17. Which quality tool helps visualize the logical flow of processes? - A) Scatter diagram - B) Flowchart - C) Control chart - D) Check sheet Correct Answer: B 18. What does "cost of non-conformance" include? - A) Prevention and appraisal costs - B) Costs related to internal and external failures - C) Training and documentation costs - D) Inspection costs Correct Answer: B 19. Which type of diagram is used to determine if there is a correlation between two variables? - A) Pareto chart - B) Control chart - C) Scatter diagram - D) Histogram Correct Answer: C 20. What is a key goal of quality assurance in a project? - A) To define project milestones - B) To ensure quality standards are followed throughout the project - C) To assign resources to project tasks - D) To determine stakeholder interests Correct Answer: B 21. What is the main purpose of using a check sheet? - A) To analyze the causes of a problem - B) To collect and organize data about defects - C) To evaluate the cost of quality - D) To measure customer satisfaction Correct Answer: B 22. Which principle of quality management focuses on involving every team member in the quality process? - A) Management responsibility - B) Continuous improvement - C) Employee empowerment - D) Cost reduction Correct Answer: C 23. What is "management responsibility" in the context of quality management? - A) Management must design the product - B) Management must provide the necessary resources to achieve quality - C) Management should reduce the project budget - D) Management should directly conduct quality inspections Correct Answer: B 24. Which of the following statements about closing a project is true? - A) Closing a project only involves finalizing payments - B) Closing a project includes archiving documents and releasing resources - C) Closing a project only requires customer sign-off - D) Closing a project involves planning new phases Correct Answer: B 25. Which closing method involves integrating the project's outcome into the organization’s operations? - A) Addition - B) Extinction - C) Integration - D) Starvation Correct Answer: C 26. What does a Pareto chart help identify in quality management? - A) The relationship between two variables - B) The steps required to complete a process - C) The most significant factors contributing to a problem - D) The variance in a control process Correct Answer: C 27. What is the goal of conducting a post-project closeout meeting? - A) To assign new team members - B) To review project success and gather lessons learned - C) To determine the project's budget - D) To update the stakeholder register Correct Answer: B 28. What is a key characteristic of the "extinction" project closure method? - A) The project is fully integrated into another department - B) The project is terminated because it is complete - C) The project is terminated due to lack of resources or shifting priorities - D) The project transitions into a new unit or product line Correct Answer: B 29. Which quality tool uses a graphical representation to understand how different factors affect a process? - A) Control chart - B) Histogram - C) Cause-and-effect diagram - D) Scatter diagram Correct Answer: C 30. What is "starvation" in the context of project closure? - A) The project is completed ahead of schedule - B) The project is stopped due to reduced funding or resources - C) The project is integrated into a new business unit - D) The project is completed under budget Correct Answer: B 31. What is a flowchart primarily used for in quality management? - A) Identifying the cost of quality - B) Documenting the sequence of activities in a process - C) Calculating schedule variance - D) Assigning roles and responsibilities Correct Answer: B 32. What does "acceptance criteria" refer to in quality management? - A) The estimated cost of project tasks - B) The requirements that must be met for deliverables to be accepted - C) The schedule for quality inspections - D) The stakeholder communication plan Correct Answer: B 33. Which type of cost is associated with the activities to assess the quality of processes and products? - A) Prevention cost - B) Appraisal cost - C) Internal failure cost - D) External failure cost Correct Answer: B 34. What is the purpose of a final report in project closure? - A) To review lessons learned and summarize project performance - B) To allocate future project budgets - C) To determine the next project phases - D) To approve new stakeholders Correct Answer: A 35. What does "Design for X" refer to in quality management? - A) Optimizing a product design for a specific aspect, such as reliability or cost - B) Designing a product based on customer feedback only - C) Defining all project risks in the design phase - D) Improving the quality of communication channels Correct Answer: A 36. Which type of quality cost includes rework and waste? - A) Prevention cost - B) Internal failure cost - C) Appraisal cost - D) External failure cost Correct Answer: B 37. In project closure, why is it important to complete lessons learned documentation? - A) To avoid future collaboration - B) To prevent similar mistakes in future projects - C) To identify new stakeholders - D) To complete a financial audit Correct Answer: B 38. What does a histogram represent in quality management? - A) A distribution of variables in the form of bars - B) The correlation between two data points - C) A flowchart of the project processes - D) The project's earned value over time Correct Answer: A 39. Which quality concept refers to how exact measurements are and how close they are to each other? - A) Precision - B) Accuracy - C) Fitness for use - D) Conformance to requirements Correct Answer: A 40. What is the main purpose of audits during project closure? - A) To determine project success based on financial outcomes - B) To ensure compliance with organizational policies and standards - C) To hire new project managers - D) To assign stakeholders to new projects Correct Answer: B 41. Which type of project closure occurs when the project creates a new product or unit? - A) Extinction - B) Addition - C) Starvation - D) Integration Correct Answer: B 42. What is the "cost of quality"? - A) The difference between budgeted and actual costs - B) The sum of costs to ensure conformance to requirements and costs resulting from failure to meet requirements - C) The cost of meeting stakeholder demands - D) The overall cost of project resources Correct Answer: B 43. Which quality tool helps identify the root cause of a problem by repeatedly asking "why"? - A) Check sheet - B) Cause-and-effect diagram - C) Control chart - D) Scatter diagram Correct Answer: B 44. What is the "definition of done" in an adaptive project? - A) The criteria that must be met for a product to be considered complete - B) The total project budget - C) The stakeholder engagement plan - D) The quality inspection schedule Correct Answer: A 45. Which process formally signifies that the project or a project phase is complete? - A) Scope validation - B) Resource allocation - C) Project initiation - D) Issue resolution Correct Answer: A 46. Which type of diagram can be used to monitor process variations over time? - A) Flowchart - B) Histogram - C) Control chart - D) Pareto chart Correct Answer: C 47. What is the primary benefit of conducting a closeout meeting? - A) To finalize budget payments - B) To gather feedback from stakeholders and review project performance - C) To assign new team members to the project - D) To update the project schedule Correct Answer: B 48. In the context of quality costs, which of the following would be considered an "external failure"? - A) Rework - B) Training - C) Product recalls - D) Testing equipment costs Correct Answer: C 49. What is an important step in ensuring successful project closure? - A) Updating the communication plan - B) Archiving project documents for future reference - C) Reassigning team members to new projects - D) Reducing the project scope Correct Answer: B 50. Which quality tool is used to categorize and rank issues based on their significance? - A) Pareto chart - B) Scatter diagram - C) Check sheet - D) Control chart Correct Answer: A