Podcast
Questions and Answers
Which of the following is a fundamental principle of modern quality management?
Which of the following is a fundamental principle of modern quality management?
- Prevention over inspection (correct)
- Quantity over quality
- Inspection over prevention
- Cost reduction over quality
What is the definition of 'quality' according to ISO 9000:2000?
What is the definition of 'quality' according to ISO 9000:2000?
- The total cost spent on meeting customer requirements
- The ability to meet stakeholder expectations
- The value of a product compared to its competitors
- The degree to which a set of inherent characteristics fulfills requirements (correct)
Which quality management principle emphasizes continuous improvement through a cycle of planning, doing, checking, and acting?
Which quality management principle emphasizes continuous improvement through a cycle of planning, doing, checking, and acting?
- Conformance to requirements
- Inspection and validation
- Plan-Do-Check-Act (Kaizen) (correct)
- Fitness for use
In quality management, what is the main goal of using enterprise environmental factors?
In quality management, what is the main goal of using enterprise environmental factors?
Which of the following is NOT part of the Cost of Quality (COQ)?
Which of the following is NOT part of the Cost of Quality (COQ)?
What is the cost incurred to ensure a product or service conforms to its specifications known as?
What is the cost incurred to ensure a product or service conforms to its specifications known as?
What type of failure cost involves costs related to warranties and replacements?
What type of failure cost involves costs related to warranties and replacements?
Which quality tool is also known as a fishbone diagram?
Which quality tool is also known as a fishbone diagram?
What is the purpose of a control chart in quality management?
What is the purpose of a control chart in quality management?
What does the seven-run rule indicate when analyzing control charts?
What does the seven-run rule indicate when analyzing control charts?
In the context of quality management, what does 'fitness for use' mean?
In the context of quality management, what does 'fitness for use' mean?
Which quality tool is used to prioritize issues based on their frequency?
Which quality tool is used to prioritize issues based on their frequency?
What type of quality cost includes training and documenting processes?
What type of quality cost includes training and documenting processes?
What is the primary purpose of scope validation?
What is the primary purpose of scope validation?
Which of the following is a key activity during project closure?
Which of the following is a key activity during project closure?
What is the difference between quality and grade?
What is the difference between quality and grade?
Which quality tool helps visualize the logical flow of processes?
Which quality tool helps visualize the logical flow of processes?
What does 'cost of non-conformance' include?
What does 'cost of non-conformance' include?
Which type of diagram is used to determine if there is a correlation between two variables?
Which type of diagram is used to determine if there is a correlation between two variables?
What is a key goal of quality assurance in a project?
What is a key goal of quality assurance in a project?
What is the main purpose of using a check sheet?
What is the main purpose of using a check sheet?
Which principle of quality management focuses on involving every team member in the quality process?
Which principle of quality management focuses on involving every team member in the quality process?
What is 'management responsibility' in the context of quality management?
What is 'management responsibility' in the context of quality management?
Which of the following statements about closing a project is true?
Which of the following statements about closing a project is true?
Which closing method involves integrating the project's outcome into the organization’s operations?
Which closing method involves integrating the project's outcome into the organization’s operations?
What does a Pareto chart help identify in quality management?
What does a Pareto chart help identify in quality management?
What is the goal of conducting a post-project closeout meeting?
What is the goal of conducting a post-project closeout meeting?
What is a key characteristic of the 'extinction' project closure method?
What is a key characteristic of the 'extinction' project closure method?
Which quality tool uses a graphical representation to understand how different factors affect a process?
Which quality tool uses a graphical representation to understand how different factors affect a process?
What is 'starvation' in the context of project closure?
What is 'starvation' in the context of project closure?
What is a flowchart primarily used for in quality management?
What is a flowchart primarily used for in quality management?
What does 'acceptance criteria' refer to in quality management?
What does 'acceptance criteria' refer to in quality management?
Which type of cost is associated with the activities to assess the quality of processes and products?
Which type of cost is associated with the activities to assess the quality of processes and products?
What is the purpose of a final report in project closure?
What is the purpose of a final report in project closure?
What does 'Design for X' refer to in quality management?
What does 'Design for X' refer to in quality management?
Which type of quality cost includes rework and waste?
Which type of quality cost includes rework and waste?
In project closure, why is it important to complete lessons learned documentation?
In project closure, why is it important to complete lessons learned documentation?
What does a histogram represent in quality management?
What does a histogram represent in quality management?
Which quality concept refers to how exact measurements are and how close they are to each other?
Which quality concept refers to how exact measurements are and how close they are to each other?
What is the main purpose of audits during project closure?
What is the main purpose of audits during project closure?
Which type of project closure occurs when the project creates a new product or unit?
Which type of project closure occurs when the project creates a new product or unit?
What is the 'cost of quality'?
What is the 'cost of quality'?
Which quality tool helps identify the root cause of a problem by repeatedly asking 'why'?
Which quality tool helps identify the root cause of a problem by repeatedly asking 'why'?
What is the 'definition of done' in an adaptive project?
What is the 'definition of done' in an adaptive project?
Which process formally signifies that the project or a project phase is complete?
Which process formally signifies that the project or a project phase is complete?
Which type of diagram can be used to monitor process variations over time?
Which type of diagram can be used to monitor process variations over time?
What is the primary benefit of conducting a closeout meeting?
What is the primary benefit of conducting a closeout meeting?
In the context of quality costs, which of the following would be considered an 'external failure'?
In the context of quality costs, which of the following would be considered an 'external failure'?
What is an important step in ensuring successful project closure?
What is an important step in ensuring successful project closure?
Which quality tool is used to categorize and rank issues based on their significance?
Which quality tool is used to categorize and rank issues based on their significance?
Flashcards
What is quality according to ISO 9000:2000?
What is quality according to ISO 9000:2000?
The ability to fulfill requirements, focusing on the inherent characteristics of a product or service.
Prevention over Inspection
Prevention over Inspection
A fundamental quality management principle that prioritizes preventing defects before they occur, rather than detecting them after production.
What does the PDCA cycle stand for?
What does the PDCA cycle stand for?
A cyclical process that continuously improves a product or service through planning, doing, checking, and acting on the results. It's a key aspect of quality management.
Enterprise Environmental Factors
Enterprise Environmental Factors
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What does COQ stand for?
What does COQ stand for?
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Prevention Costs
Prevention Costs
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Appraisal Costs
Appraisal Costs
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Internal Failure Costs
Internal Failure Costs
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External Failure Costs
External Failure Costs
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What is a Cause-and-Effect diagram?
What is a Cause-and-Effect diagram?
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What are Control Charts used for?
What are Control Charts used for?
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What is the Seven-Run Rule?
What is the Seven-Run Rule?
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What do Flowcharts do?
What do Flowcharts do?
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What do Pareto Charts help with?
What do Pareto Charts help with?
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Fitness for Use
Fitness for Use
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Scope Validation
Scope Validation
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What is a Final Report?
What is a Final Report?
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Project Closure
Project Closure
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What is the purpose of Quality Assurance?
What is the purpose of Quality Assurance?
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Acceptance Criteria
Acceptance Criteria
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Cost of Non-Conformance
Cost of Non-Conformance
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Extinction
Extinction
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Integration
Integration
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Lessons Learned
Lessons Learned
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What is Precision?
What is Precision?
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What is Accuracy?
What is Accuracy?
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Audits during Project Closure
Audits during Project Closure
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What does the Cost of Quality (COQ) encompass?
What does the Cost of Quality (COQ) encompass?
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What is the '5 Whys' technique used for?
What is the '5 Whys' technique used for?
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What is Process Closure?
What is Process Closure?
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Study Notes
Quality Management Principles
- Fundamental principle emphasizes prevention over inspection to enhance quality.
- ISO 9000:2000 defines quality as the ability to fulfill requirements, focusing on inherent characteristics.
- Continuous improvement is represented by the Plan-Do-Check-Act (Kaizen) cycle.
Enterprise Environmental Factors
- Used to understand external standards and regulations that impact quality.
Cost of Quality (COQ)
- Includes prevention, appraisal, and failure costs, but not marketing costs.
- Appraisal cost ensures products meet specifications.
- External failure costs cover warranties and replacements.
Quality Tools
- Cause-and-effect diagram (fishbone diagram) identifies root causes of problems.
- Control charts monitor if processes are in or out of control.
- Seven-run rule suggests examining processes when seven consecutive points deviate from the mean.
- Flowcharts visualize the sequence of processes, helping document workflows.
- Pareto charts prioritize issues based on their significance in quality management.
Fitness for Use
- Defined as a product's ability to be used as intended by the customer, beyond just meeting specifications.
Project Closure
- Formal acceptance of completed deliverables occurs during scope validation.
- Key activity includes transitioning project outputs to operations.
- The final report summarizes project performance and lessons learned, essential for documentation.
Quality Assurance Goals
- Ensures quality standards are adhered to throughout the project lifecycle.
Definitions and Techniques
- Acceptance criteria are requirements that deliverables must meet for acceptance.
- Cost of non-conformance entails costs related to both internal and external failures.
- Extinction refers to project termination once complete, while integration means merging project outcomes into operations.
Lessons Learned
- Documenting lessons from past projects is crucial for preventing repeated mistakes in future initiatives.
Measurement Concepts
- Precision focuses on the consistency of measurements, while accuracy refers to how closely they align with desired values.
Audits in Project Closure
- Conduct audits to ensure compliance with established policies and standards during project closure.
Quality Costs Overview
- The cost of quality includes expenses to ensure conformance to requirements, as well as costs from failures when requirements aren't met.
Root Cause Analysis
- The "5 Whys" technique is employed to drill down to the root cause of issues by repeatedly asking why a problem occurs.
Project Phase Completion
- Process closure is formally signified by scope validation, confirming that all requirements have been met satisfactorily.
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Description
Test your understanding of modern quality management principles with this engaging quiz. Explore definitions and principles according to ISO standards, focusing on the importance of prevention over inspection. Ideal for students and professionals in quality management.
