Mock Exam Questions P&O (With answers) PDF

Where do we put the role of the change agent in the model by Dave Ulrich? 1. At the side of strategic focus and people 2. At the side of strategic focus and processes 3. At the side of operational focus and people 4. At the side of operational focus and processes Where do we put the...

Where do we put the role of the change agent in the model by Dave Ulrich? 1. At the side of strategic focus and people 2. At the side of strategic focus and processes 3. At the side of operational focus and people 4. At the side of operational focus and processes Where do we put the role of the strategic partner in the model by Dave Ulrich? 1. At the side of strategic focus and people 2. At the side of strategic focus and processes 3. At the side of operational focus and people 4. At the side of operational focus and processes Where do we put the role of employee champion in the model by Dave Ulrich? 1. At the side of strategic focus and people 2. At the side of strategic focus and processes 3. At the side of operational focus and people 4. At the side of operational focus and processes Where do we put the role of administrative expert in the model by Dave Ulrich? 1. At the side of strategic focus and people 2. At the side of strategic focus and processes 3. At the side of operational focus and people 4. At the side of operational focus and processes The editor of a women’s magazine would love to make a series of articles about office dogs and their impact on the stress of employees. She does however know that her journalists really resent dogs. She therefore alters her plan beforehand and chooses for the role of yoga on the work floor. All the journalists do yoga and love it. This editor is using: 1. The positioning approach to HRM 2. The resource based approach to HRM 3. The stakes approach to HRM 4. The instrumentality approach to HRM When we appoint a subordinate (agent), it may happen that this person has different motives than we do (principals). A cleaning lady who is paid by the hour, could for example work slowly because she will then earn more money. When we nevertheless assume that the cleaning lady has a personal code (work ethic) and will do her job correctly without us controlling her, then we think from the perspective of: 1. Agency theory 2. Expectancy theory 3. Nesting theory 4. Stewardship theory A delivery agency uses an advanced system based on the expected travel time to determine the order of the deliveries. The personnel complains that the last delivery sometimes is far away from their homes, so that at the end of the day, they have to drive for a long time to get home without being paid for it. The agency refuses to alter its system and points to the efficiency of the deliveries to defend itself. This agency is using: 1  1. The societal perspective on HRM 2. The stakes perspective on HRM 3. The organizational-economic perspective on HRM 4. The social-psychological perspective on HRM Which of the following combinations is not a logical match? 1. Contracts with a definite term and numerical flexibility 2. Generalists and numerical flexibility 3. Split shifts and numerical flexibility 4. Unequal spread of work hours over the year and numerical flexibility Carlos Brito once called his AB Inbev (brewer) the coldest organization in the world. Which of the following theories should you best use when defending this quote in front of your own HR director? 1. Goal setting 2. Person-organization fit 3. Globalization 4. Corporate anorexia Your HR director makes the IT department block the workers’ access to Facebook on the work floor. Which of the following concepts may be driving this decision? 1. Work-life integration 2. Work-life separation 3. Work-life instagnation 4. Work-life inflation Which of the following situations has nothing to do with equity theory? 1. You grant An leave to care for her sick child because you did the same thing for Bob yesterday 2. You give Paul (the only one doing overtime to get the work done) a compliment in front of the entire work group 3. You offer your workers an anti-stress program 4. You use a pay secrecy system A worker is not focused and jeopardizes a project. Ann jumps in and does the work of that worker to avoid a failure. Which type would Ann be? 1. Entitled 2. Equity sensitive 3. Benevolent 4. Equity enervent What is the link between the psychological contract and the model by Vroom? 1. Expectancy 2. Instrumentality 3. Valence 4. Extrinsic motivation 2 You want to start a recruitment campaign and your HR Director tells you that the organization has a skills inventory. Which form of recruitment just became a lot more realistic? 1. Active internal recruitment 2. Passive internal recruitment 3. Active external recruitment 4. Passive external recruitment Which of the following sentences will have the smallest impact on the qualified applicants’ intention to apply? 1. “Our organization offers IT services to small organizations in the nursing industry and has a competitive culture” 2. “You shall receive a correct wage” 3. “The selection process will be done over the course of 13 weeks” 4. “CVs should be send to the direct supervisor of the vacant position, using the email address [email protected]” When you know that one of your female friends has a big chance on getting the job, which advice would you give her in order to potentially exploit the mistake of untrained recruiters? 1. “Give as few examples as you can” 2. “Tell them how bad your current employer is” 3. “Make sure you enter the room as quickly as possible after the previous candidate” 4. “Ask for an interview as late in the selection process as possible” What is the best moment in time to talk about a neutral subject (like the weather) during the selection process? 1. On your way to the interview room 2. As soon as the applicant has been seated in the interview room 3. During the first question of the interview 4. When 40% of the interview time has passed Which of the following elements does not belong to the four socialization parameters that are used to assess the quality of the socialization process? 1. Role clarity 2. Intrinsic motivation 3. Inclusion in the work team 4. Task mastery Which two elements are important for a good HR expert to determine whether someone can be a mentor for a newcomer? 1. Intrinsic motivation and discretionary behavior 2. Carrying member of the work team and acceptance of the culture 3. Carrying member of the work team and intrinsic motivation 4. Acceptance of the culture and discretionary behavior What does your HR Director mean when he says that you, as a mentor, have fulfilled your liaison role? 1. The newcomer has accepted the values of the organization 2. The mentor has created a high level of task mastery in the newcomer 3. The newcomer excels the performance of the mentor 3  4. The mentor has made sure that the newcomer had conversations with each staff member Which of the following things is a form of contextual crafting? 1. A worker puts a photo of his dog on his flex-desk 2. A worker each morning has a cup of coffee with the person who unwinds him the most 3. A director pretends to be an interim worker so that he can see the company from a different perspective 4. An HR manager considers himself an innovator in the company We discussed why the three leadership functions by Cartwright and Zander are so important. One of these functions tells us that ‘never change a winning team’ may not be such a strong quote as we think it is. Which one? 1. Goal achievement 2. Group maintenance 3. Future effectiveness 4. Inductive agony According to Blanchard, which leadership style should we use for a young graduate who does not know how to do the job? Assume that the young graduate is not motivated. 1. Supporting 2. Coaching 3. Delegating 4. Directing An organization wants to run an experiment and sends 5 of the 20 questions that will be asked during the interview, beforehand to the applicants. A friend asks for your advice and you tell her that she should start the interview with the question that she can answer best. To which interview error will you be referring to as an HR expert to support your advice? 1. Leniency errors 2. Halo errors 3. Contrast errors 4. Recency errors Role clarity is closely linked to one of the forms of job crafting. Which one? 1. Task crafting 2. Relational crafting 3. Cognitive crafting 4. Contextual crafting Which of the following concepts is linked to referent power? 4  1. Yearly bonus 2. Level of the job in hierarchy 3. Inspire workers 4. Networking with important people in the organization Why does a selection panel ask for the diploma supplements before interviewing young graduates? 1. To guarantee that the diploma is real 2. To gain insight into the interests of the applicant 3. To increase social desirability during the interview 4. To avoid impression errors Which of the following concepts relates best with the organizational-economic perspective on HRM? 1. Scientific management 2. Humanistic and social man management 3. Psychological contract management 4. Non-discretionary management Which of the following theories assumes that there are agency conflicts between a manager and his subordinate and states that the manager should monitor the subordinate closely so that the goals of the manager and not the goals of the subordinate are attained? 1. Agency theory 2. Stewardship theory 3. Equity theory 4. Efficiency wage theory In which of the following perspectives do you expect the strongest focus on distributive justice? 1. Organizational-economic perspective on HRM 2. Social-psychological perspective on HRM 3. Stakes perspective on HRM 4. Societal perspective on HRM In the time of bureaucratic organizations, Max Weber introduced a gigantic amount of rules and procedures that slowed down and formalized the way things were done in businesses. Later on, this would be called red tape. But what did Max Weber want to accomplish? 1. He wanted to decrease the number of unemployed individuals by increasing the staff in the administrative department 2. He wanted to slow down production processes to increase the focus on quality 3. He wanted to increase the equality among workers 4. He wanted to increase the influence of the government over the business sector Which of the following elements would you not associate with the Hawthorne-experiments? 1. Increased light intensity on the work floor 2. Management By Walking Around, a management style in which managers walk through the organization daily and talk to all the staff informally 3. Humanistic perspective 5  4. The years 1960 to 1970 A restaurant changes the way it does its business. Instead of having one person cook, one person doing the dishes and one person serving the customers, all staff members now need to be able to do all three things. One day they will cook, the other day they will do something else. All workers are given a contract for 6 months. They work from 12h until 14h and from 17h to 22h. What do you recognize in this story? 1. Only functional flexibility 2. Only numerical flexibility 3. Both functional and numerical flexibility 4. Neither functional nor numerical flexibility. This story is about something else Walter decides to leave the organization. He was a financial analysts for years, but now wants to do something different. When doing the job analysis for the job advertisement, the direct supervisor notices that Walter has been working with PPG, a financial analysis program. This is strange, because all the other analysts of the organization are using FFMT, a similar program. Does being familiar with PPG pop up in the requirements in the job advertisement? 1. No, never 2. Yes, but only if PPG is better than FFMT 3. Yes, but only if the organization wants the newcomer to work with PPG 4. Yes, always Which of the following elements will we not put into a skills inventory? 1. That a worker can handle equipment that we do not use in the organization 2. The hobbies of the worker 3. The career perspectives that the worker has made for himself 4. All these things will be included in the skills inventory Which of the following cases do you associate with the efficiency wage framework? 1. No guarantees on affective commitment, high continuance commitment 2. No guarantees on continuance commitment, high normative commitment 3. No guarantees on affective commitment, high normative commitment 4. No guarantees on continuance commitment, high affective commitment When a supervisor breaks the psychological contract of a worker then 1. Expectancy will significantly drop 2. Instrumentality will significantly drop 3. Valence will significantly drop 4. Turnover intentions will significantly drop When does the psychological contract of an employee with the new organization start? 1. On the first day on the job 2. On the day the employee is informed that he got the job 3. On the day of the first job interview 4. On the day the worker reads the job advertisement 6 “The candidate”-campaign by Heineken, in which the beer brewer looked for a new employee and informed the successful candidate about the selection decision during a Champions League game, was a nice example of employer branding. But what is this video also showing? 1. Job crafting 2. Social desirability 3. Non-discretionary work behavior 4. Work-life separation You are an HR director and your HR-officer suggests two recruitment campaigns. One states “Come and work with us and become the happiest man on the planet” and the other states “Yeah, don’t apply and let someone else do the you the world’s greatest job”. What do you say? 1. Use the first title in all advertisements 2. Use the second title in all advertisements 3. Use the first one in specialized media and the second in general media 4. It does not really matter A supervisor has lunch with his subordinates. During that lunch he says to Eric that Eric will be promoted if he is able to reach a 1.000 pieces sales record in 2 years’ time, as was done with other workers for years. Walter is not spoken to, but listens to the conversation. If we consider the psychological contract in the broad sense, 1. The opportunity of being promoted will not enter the psychological contract of Walter 2. The opportunity of being promoted will enter Walter’s psychological contract as an implicit promise 3. The opportunity of being promoted will enter Walter’s psychological contract as an explicit promise 4. The opportunity of being promoted will enter Walter’s psychological contract as an expectation We discussed how there can be a non-linear correlation between the intelligence of applicants and their actual job performance when hired. This non-linear correlation also contains an important warning for interviewers, but which one? 1. Besides intelligence, you also need to look for linear correlations with personality 2. You should not hire staff that is overqualified for the job 3. It is best to hire the most intelligent applicant from the applicant pool 4. Intelligence tests are bad instruments for selection One of your HR officers talks to you about his fear of using Facebook to screen applicants. What would you advice your HR officer on this matter? 1. “Do not look at your applicants’ Facebook profiles! It’s not ethical!” 2. “Screen applicants on Facebook and send friend requests if they have a private profile!” 3. “Screen applicants on Facebook and use the information to reduce the number of applicants you have to interview!” 4. “Screen applicants on Facebook but only use that information to ask better questions during the interviews!” Which of the following things would you preferably ask an applicant to send to you before he comes to the first interview? 1. A list of references, at least 2 persons to call 7  2. A recommendation letter 3. A list of all the endorsements on LinkedIn 4. The diploma supplements When you use the STARR-method, what will you have more at the end of the interview compared to an interview in which you do not use that method? 1. You will have more subtotals that you can sum up to calculate the overall scores 2. You will have more examples provided by the applicant 3. You will have more information about one applicant than about others 4. You will have less questions to ask In the STARR-method, the S stands for Situation. But what does the T stand for? 1. Time 2. Test 3. Task 4. None of the things mentioned above An applicant took a seat in the office in which the interview will be held. When you start the interview, what would be the best opening question? 1. “Can I offer you a glass of water?” 2. “What do you think about the weather today?” 3. “Why did you choose this organization?” 4. “How many diplomas did you obtain?” How can you, as a chairman, try to prevent that your jury members make stringency errors? 1. By intervening directly when an interviewer is posing a question that is not related to the job 2. By asking the jury members, before the interview, how they feel and what happened to them in the past hour 3. By only revealing the CVs of the applicants to the jury members just before the interview 4. By asking the jury members before the interview what they would like to drink and not offering these drinks on the job interview Which of the following situations will make you fear for central tendency errors by one of your interviewers? 1. The interviewer knows the applicant 2. The interviewer is lower in the hierarchy than the applicant will be 3. The interviewer is bored 4. The interviewer is of the opposite gender than the applicant Which of the following concepts is most closely related to discretionary work behavior? 1. Job crafting 2. Autonomy 8  3. Feedback 4. Engagement An American president is visiting the space agency NASA and asks a busy cleaner in the hallway what his job is. The cleaner answers that he is helping to put a man on the moon. The cleaner in this example seems to do some form of job crafting. But which one? 1. Task crafting 2. Relational crafting 3. Contextual crafting 4. Cognitive crafting What is false? A supervisor decides to ask some of his subordinates to a bbq and does not ask other subordinates. This supervisor 1. May be endangering the group maintenance function 2. May be working with in- and out-groups 3. May be distorting perceptions of distributive justice 4. May be lowering job crafting in the team Under which of the 4 leadership styles by Blanchard would you focus mainly on you future effectiveness function? 1. Coaching 2. Delegating 3. Supporting 4. Directing An HR-officer decides to leave the organization. Instead of looking for a new HR-officer, the HR department looks into the skills inventory, which is kept up-to-date with great care, and decides to switch Frank from marketing to the vacant HR-officer job. Afterwards, HR publishes a job advertisement for a new marketing consultant. Which roles is HR playing in this story? 1. Administrative expert and employee champion 2. Change agent and employee champion 3. Strategic partner and employee champion 4. Only the change agent role Time-and-motion studies were trying to make workers do the work in the best possible way, so that they would not hurt themselves and would be able to do the work sustainably over the years. This view is characteristic for the 1. Scientific Management period 2. The revisionism period 3. The social man period 4. The business process reengineering period What did organizations ask HR to do in the eighties? 1. Downsize the organization 2. Create a culture in which quality was considered crucial 3. Focus on intrinsic motivation and self-actualization 4. Focus on team building 9 In the seventies, organizations gave significantly more responsibilities to HR and asked HR to focus on the recruitment and selection of new staff members among other things like compensation and training. But why? 1. The academic literature highlighted the importance of person-organization fit 2. Workers with the right skills and experience were difficult to find on the labor market 3. The increased participation in decision making by the unions decreased the number of referrals and increased the need for selection in a different way 4. Organizations wanted HR to spent less time on intrinsic motivation and more on extrinsic motivation of staff Many European governments are thinking about ways to keep workers longer employed, instead of retiring before the age of 65 years old. Which of the following concepts does not help the objectives of the governments? 1. Employability 2. Career cheques 3. Linear selection based on experience 4. Assessment centers Which of the following scenarios is based on the same assumption as the efficiency wage framework? 1. Lots of support by the supervisor, but low support by the coworkers 2. A switch from work-life-separation to work-life integration 3. Low probability of speeding but high fine when caught speeding 4. Selection based on competences instead of experience What would be your advice to organizations? 1. Set expectations of newcomers as low as possible and excel them 2. Set expectations of newcomers too high and explain if they are not met 3. Set expectations of newcomers high but realistically 4. It does not matter as long as expectations are not higher than what is realistic How many employers can effectively discern the applicants’ personality from Facebook profile pictures? 1. Less than 2% 2. Between 10% and 20% 3. Between 20% and 40% 4. Between 40% and 60% One of your applicants has provided you with a letter of recommendation from his previous direct supervisor. He tells you that he left the organization due to an unexpected restructuring of the company following the persistent economic turmoil. This signals to you that the letter of recommendation 1. Will probably be too positive compared to a normal situation (no restructuring) 2. Will probably be more neutral compared to a normal situation 3. Will probably be even more negative compared to a normal situation 4. There will be no effect of the restructuring on the letter of recommendation You do a structured interview with 3 jury members. All jury members have a similar expertise. There is 1 chairman (A) and two other interviewers (B and C). There are 12 questions to ask. What is the best order to ask the questions? 1. A, A, A, A, B, B, B, B, C, C, C, C 2. A, B, A, C, A, B, A, C, A, B, A, C 10  3. A, B, C, A, B, C, A, B, C, A, B, C 4. Random When is the STARR-method applied? 1. In a behavioral description interview 2. In a situational interview 3. In a role playing game 4. In a biographical questionnaire We explained why interviewers sometimes take too much time to ask questions, which may decrease the quality of the interview. How much time should be given to the applicant? 1. 90% of the interview time 2. 80% of the interview time 3. 75% of the interview time 4. 70% of the interview time It is best to tell the applicant before the interview how the interview will be structured. For example, that the first 10 questions will be on motivation, the next 10 on experience and the final 10 on education. We do this for all sorts of reasons, but which of the following reasons is not one of them? 1. To decrease the level of social desirability 2. To increase the validity of the interview 3. To avoid that the applicant gives information on motivation, experience and education in his first answers, regardless of what the question is about 4. To lower the applicant’s stress levels A newcomer asks the supervisor whether she can put green paint on the walls of her office, as she believes it will create a more relaxing work environment for her. The newcomer is doing a form of job crafting. But which one? 1. Task crafting 2. Relational crafting 3. Contextual crafting 4. Cognitive crafting If we use forced growth on someone, what will we most likely obtain? 1. A burn-out 2. A bore-out 3. Both a burn-out and a burn-out 4. Neither In which time frame can we put the rise of the business process reengineering movement? 1. The 40s 2. The 50s 3. The 60s 4. The 90s 11 When the management prefers three HR-generalists over hiring one recruitment specialists, one selection specialist and one socialization specialist, this is a sign of 1. Numerical flexibility 2. Functional flexibility 3. Time-and-motion 4. Employability An organization pays for the expensive MBA training of a worker, but lets him sign a clause that is then added to the contract. The clause determines that the worker needs to pay back 50% of the cost of the training if he leaves the organization in the two years after his graduation. This organization is probably driven by: 1. Stewardship theory 2. Valence by Vroom 3. Crowding-out of intrinsic motivation 4. Employability You just started a recruitment campaign. Your HR director asks to see the desired profile for the candidate that you want to hire. You will now give your HR director: 1. The job description 2. The job specification 3. The job evaluation 4. The job segmentation What is non-linear selection? 1. Selection of applicants based on selection tests that have a reversed U-curve and therefore favor applicants with an average performance on the test 2. Selection of applicants for jobs with a split shift arrangement 3. Selection of applicants under the boomerang employee arrangement 4. Selection of applicants who have no prior experience in doing a similar job When an organization refers to the concept of positive action, is it then allowed to put in the job advertisement that only men can apply for a position that is normally open for both men and women? 1. Yes, but only when the percentage of men in the organization is significantly lower than in society 2. Yes, but only when the percentage of men in the organization is significantly lower than in society and if the limitation is temporary 3. Yes, but only when the percentage of men in the organization is significantly lower than in society, if the limitation is temporary and if men scored significantly worse in labor tests during three consecutive recruitment campaigns 4. No You will be a member of a selection panel and a few minutes before the interview, the other jury members go through the recommendation letters of the applicant. For which error do you now fear the most? 1. Horns effect 2. Similar-to-me effect 3. Contrast effect 4. Guilt-by-association effect Your HR Director decides to change to non-linear selection. Which impact on the selection interview do you directly see as a good HR expert? 1. The interviews will last 17% longer 2. The situational interview will become more important than the Behavioral Description Interview 3. Job sample performance tests will be used less 12  4. There will be more attention devoted to avoiding the discrimination of foreign applicants A jury member tells you that years of experience in doing job interviews has taught him to trust his gut feeling and to look for a ‘click’ or ‘match’ with the applicant. For which error do you now fear the most? 1. Horns effect 2. Similar-to-me effect 3. Halo effect 4. Guilt-by-association effect In the book, we presented the idea of the 38-point work week by Wauters. Which of the following concepts is not associated with this idea? 1. Task crafting 2. Collaborative crafting 3. Job redesign 4. Instrumentality During the lockdown, companies offering co-working spaces noticed a 300% increase in bookings. Co-working spaces offer workers (from any type of company) a comfortable desk and chair in a quiet environment and technologically advanced break-out rooms for meetings. Workers opting for a co-working space during the lockdown instead of working from home, were primarily doing 1. Cognitive crafting 2. Contextual crafting 3. Task crafting 4. Relational crafting Organization A is quite hectic and workers are rude against each other. In order to attract the right type of staff and to get a person-organization fit, the interviewers will be blunt in the interview and shock the applicant so that a self-selection effect arises. When is this appropriate? 1. If the applicant is a boomerang employee 2. If the applicant is above the reversed U-curve for the in-basket test 3. If the applicant is doing the final interview 4. Never The model by Locke and Latham states that the organization’s reward systems can distort the natural relationship between the good performance of the worker and the satisfaction that he draws from that. Which of the following concepts will you use to defend this statement? 1. Equity theory 2. Agency theory 3. Stewardship theory 4. Inclusion theory You want to explain what the role of expectations is in the psychological contract. Which theory will you use for this? 1. Stewardship theory 2. Equity theory 3. Efficiency wage theory 4. Blanchard’s contingency theory When the interview makes a Horns error, the applicant will have 1. Less chances on getting the job 13  2. More chances on getting the job 3. Chances on getting the job are not affected 4. There is insufficient information to answer this question In which of the following situations do you fear the most for a Peter principle? 1. The organization has a cold culture 2. The organization has a crafting culture 3. The organization has an up-or-out culture 4. The organization has a liaison culture The chairperson of the selection jury collects the questions from the other jury members beforehand, orders the questions and rephrases them to focus on the behavior that the applicant showed in the past. We call this a(n) 1. Unstructured situational interview 2. Unstructured behavioral description interview 3. Structured situational interview 4. Structured behavioral description interview The recruitment campaign of the Brussels’ University Hospital, inviting the mothers of teenagers with a foreign background to take a tour in the hospital and getting to know the hospital better, is a form of: 1. Active internal recruitment 2. Passive internal recruitment 3. Active external recruitment 4. Passive external recruitment A city in Flanders recently stopped to give priority to the children of the staff when assigning student jobs. It had the perverse effect that the children belonging to minority groups had less chances on getting a student job. Where do we see a similar phenomenon? 1. In case of benevolents 2. In case of workers who show discretionary behavior 3. In case of the re-integration of workers with burn-out 4. In case of referrals What is the difference between engagement and job crafting? 1. Engagement improves the profit of the company, job crafting does not 2. Engagement is aimed at creating an advantage for the company and job crafting on an advantage for the worker himself 3. Engagement is personal, job crafting is collective 4. Engagement can be done without the consent of the supervisor, job crafting is with the consent of the supervisor An applicant gives a very good answer to the first question from the interviewer. The question was about the work experience of the applicant. The second question really is about motivation, but the applicant again answers something about work experience. The third question is about attitude, but again the applicant answers something about work experience. What is going on here? 1. The applicant tries to make the interview unstructured by keeping the interviewer away from things he does not know anything about 2. The applicant tries to force the interview into the STAR(R) method 3. The interviewer did not explain the structure of the interview beforehand 4. The interviewer did not make the applicant feel at ease before starting the interview In the …, HR was asked to create a culture in which high quality and quality management was important, so that the organization could compete with qualitative products (and higher prices) against the products that came from low cost countries onto the European market. What is missing in this sentence? 14  1. Sixties 2. Seventies 3. Eighties 4. Nineties The organization UnitedHeads is confronted with the choice between investing in a social media program and a virtual reality program. Both are focused on recruitment. They are considered equally important for the company, but there is only money available for one program. The organization eventually opts for the virtual reality program because the workers have a better technical knowledge than knowledge on how to create nice content for a Facebook page. This organization 1. Opts for a resource based approach 2. Opts for a positioning approach 3. Opts for both approaches 4. Does not opt for either of the two approaches Many starting HR-professionals find it difficult to put the quote “The decision is ruthless, ethics are in the execution” into practice. Nevertheless, it is a crucial element to do good HR. To which part of the definition of HR does this quote relate? 1. Planning of organizational resources 2. Organizing organizational resources 3. Obtaining organizational goals 4. Reciprocal relationship among workers During a job interview, an applicant says: “I’m still grateful that I had such a great first boss”. The interviewer responds with: “Grateful?”. Which technique is being used here? 1. Situational interview 2. BDI 3. Echoing 4. Priming What does the following note mean on the paper of the interviewer: “challenge” XV 1. The applicant got 15/20 on the dimension challenge 2. The interviewer thinks that the applicant loves a challenge and that this can just as well be positive for the job as it can be negative 3. The applicant said himself that he loves a challenge but this is not entirely proven by the things he says 4. The interviewer thinks that hiring the applicant is a risk for the organization and reminds himself to check the social media accounts of the applicant You’re at work. The receptionist calls you and tells you that your applicant has arrived. She asks you: “Shall I send him up or are you coming down?”. What is your answer, as a good HR- professional? 1. Send him up, but surely don’t give him a map 2. Send him up, but surely give him a map 3. I’ll come down 4. Each of these answers is equally ok 15 It is best to take a break of 10-15 minutes between the job interviews, so that the interviewers can write down a short evaluation about the previous applicant. This method will primarily reduce the probability of … to arise. What is missing? 1. Guilt-by-association errors 2. Recency effects 3. Similar-to-me effects 4. Halo errors We discussed the case of interviewers who screen the Facebook account of an applicant and notice that the applicant likes the group “Realizing how drunk you are when alone in the toilet”. What will often happen in the heads of these interviewers? 1. They often reject the applicant based on a suspicion of alcohol abuse 2. They often reject the applicant based on a lack of e-professionalism 3. They often select the applicant for a first interview based on the high extraversion of the applicant 4. They often select the applicant for a first interview based on the low social desirability that the applicant seems to have We discussed the danger of hiring overqualified applicants. This implies that we sometimes will have to look for a 1. Positive correlation between the test result and the performances on the job 2. Negative correlation between the test result and the performances on the job 3. Non-linear correlation between the test result and the performances on the job 4. This has nothing to do with correlations For which category of job seekers will you (as a good HR-expert) be most keen on using strong visuals and a good layout in the job advertisement? 1. Juniors and passive job seekers 2. Juniors and active job seekers 3. Seniors and passive job seekers 4. Seniors and active job seekers Which element are you going to bring to the table when an organization thinks to deliberately set the expectations of the applicant as low as possible so that they can easily be excelled? 1. Self-selection of applicants 2. Peter principle 3. Bore-out short after hiring 4. Identified regulation You want to theoretically explain to your HR Director why breaches of the psychological contract will decrease job performances. Which theory should you use best? 1. Dansereau, Graen and Haga 2. Blanchard 3. Vroom 4. Meyer, Becker and Vandenberghe In which team do you expect to require most time to communicate about inputs and outputs to reach a satisfactory result? 16  1. A team consisting of benevolents and equity sensitives 2. A team consisting of benevolents and entitleds 3. A team consisting of entitleds and equity sensitives 4. A team with only equity sensitives You are an HR Director and your HR Manager is showing you the new recruitment plans that you need to approve of. One of the job advertisements is titled: “When you now go directly to the next job advertisement, you will miss out on the best opportunity of your life”. Which response is most appropriate in this case? 1. Perfect, because this way of communication is a lot more persuasive than the traditional method 2. Perfect, on the condition that we are going to communicate to active job seekers 3. Perfect, on the condition that the job advertisement is put in a non-specialized (general) medium 4. This communication is not recommended When an equity sensitive experiences the imposter phenomenon, he will: 1. Try to lower the own input 2. Try to increase the own output 3. Try to lower the own output 4. Try to lower the output of the comparison other When you know that Paul has a PhD in the medical sciences but that he does not need it in his current job then: 1. The PhD will be mentioned in the skills inventory and in the job analysis 2. The PhD will be mentioned in the skills inventory but not in the job analysis 3. The PhD will not be mentioned in the skills inventory but only in the job analysis 4. The PhD will not be mentioned in the skills inventory, neither in the job analysis Some governments are thinking of dropping the 38 hour work week, so that it becomes cheaper for organizations to have their workers work overtime. The extra work hours can then be compensated in terms of vacation in times of the year that it is less busy for the organization. This is a practical example of: 1. Functional flexibility 2. Numerical flexibility 3. Donation of vacation days 4. Business Process Re-Engineering We talked about the example of a boy who texted his girlfriend to tell her he has butterflies in his belly. We related this to job interviews. Which word should trigger you, as a good interviewer, to ask a follow-up question? It refers to the possibility that the applicant is only telling you part of the story. 1. Absolutely 2. If 3. Always 4. Barely In which of the following interview styles will the supervisor read the evaluation out loud to the employee at the start of the conversation? 1. Only in the tell-and-sell method 17  2. In the tell-and-sell method and in the tell-and-listen method 3. In the tell-and-sell method and in the problem solving method 4. In the tell-and-listen method and in the problem solving method Recently, a strike was ended because the strikers saw how hard the other workers (who were not on strike) had to work. The strikers went back into the organization, out of compassion with their colleagues. In this story, we notice a form of: 1. Extrinsic regulation 2. Introjected regulation 3. Integrated regulation 4. Identified regulation We showed why a supervisor should be able to adapt the plan (and the target) that was set for his subordinate when the attainment has become impossible due to changing market conditions, but also that too much alterations will make the supervisor lose credibility. Which concept is referring to this matter? 1. Crowding-out of intrinsic regulation 2. In- and out-groups 3. Rigid flexibility 4. Barnum effect A transformational leader will primarily be able to use: 1. Legitimate power 2. Expert power 3. Reward power 4. Referent power Although psychologists can provide us with a lot of nice reasons why we should introduce cafeteria plans in the organization, economists may also have some objections. Which of the following objections is least relevant in this case? 1. Loss of economies of scale 2. Loss of interchangeability 3. Higher administrative cost 4. Loss of extrinsic regulation A few years ago, there was a television show in which top-managers of an organization pretended they were newcomers in their own organization and did a low job in their own organization without disclosing themselves to the staff. This way, they got more insight into the daily functioning of the organization. This could primarily be classified as: 1. Relational crafting 2. Cognitive crafting 3. Contextual crafting 4. Task crafting Workers have many ways of trying to reduce inequity. One of those techniques is a cognitive change of the inequity. Which of the following cases is such a cognitive change? Assume there is indeed inequity between the two workers. 18  1. The worker bullies the comparison other until there is equity 2. The worker assumes the comparison other works after work hours at home 3. The worker accepts less tasks from the supervisor so that the comparison other has to do them 4. The worker starts to apply for a job in another organization A supervisor feels that he is not enough aware of how his subordinates (truck drivers) are doing their job and that he is therefore not sure how to lead them. Although it is not in his job description, the supervisor decides to free his Mondays and - each Monday - to drive along with one of his subordinates, in order to understand their jobs better. This supervisor is mostly doing: 1. Task crafting 2. Relational crafting 3. Contextual crafting 4. Cognitive crafting When HR-experts talk about burnouts, they often mention work depletion. But what is that, work depletion? 1. The worker psychologically disconnects from the organization 2. The worker no longer shows the values of the organization 3. The worker has less energy than he had before 4. The worker shifts from the center of the group to the border of the group What should be added in the following definition: “…: the activities, performed by the organization or on its behalf, aimed at creating awareness about the vacant jobs”? 1. Recruitment 2. Selection 3. Recruitment and selection 4. None of the things mentioned above Hein Knaapen, Global HR-director at ING Bank, recently insulted his staff by stating that the workers should not confuse their dependence on the bank (If we fire you, you won’t find a job elsewhere anymore) with loyalty. In fact, he was referring to 1. Lack of numerical flexibility 2. Lack of functional flexibility 3. Lack of introjected flexibility 4. Lack of cognitive flexibility Which of the following situations is actually a hidden sign of agency theory? 1. The supervisor only does functioning interviews and never evaluation interviews 2. The supervisor does not really want to delegate tasks to his subordinates 3. The supervisor is working with in and out groups 4. The supervisor does not offer a perception of control when he provides feedback 19 A few years ago, the popular company Dovy Kitchens was in the news because they rejected an applicant due to his age. The judge was remarkably hard for Dovy, forcing the company to show the conviction to all the customers in all the stores. Which perspective is Dovy primarily disrespecting? 1. The organizational-economic perspective on HRM 2. The social-psychological perspective on HRM 3. The stakes perspective on HRM 4. The societal perspective on HRM An organization pays Google to have the link to its website pop up first when someone types in “financial job” in the Google search engine. This is an example of: 1. Active internal recruitment 2. Passive internal recruitment 3. Active external recruitment 4. Passive external recruitment Which interviewer error would you refer to as an expert when you advise your friends to schedule their interview with the company at the end of the selection period? 1. Contrast effects 2. Central tendency errors 3. Guilt-by-association errors 4. Recency effects A supervisor allows all the workers to talk during the meeting. However, it is quite apparent that he asks questions about what some employees are saying, while he only nods to other employees and then quickly looks to the next employee. After the meeting, some employees stay in the office of the supervisor to further discuss the meeting. This supervisor 1. Is very good in directing workers 2. Is working with in and out groups 3. Is using top-down leadership 4. Is working with the rigid flexibility concept What are you doing when you are providing a poorly performing worker with a ‘perception of control’? 1. You give him more autonomy 2. You determine long term and short term goals and make a road map with quick wins 3. You have the worker sign a document in which the instruments are explained that will be used to measure the performance of the employee 4. You switch from agency to stewardship theory 20 An organization is thinking about switching from a 38-hour work week to a 30-hour work week and wants to see the results of this change in a small team pilot study. The organization has 20.000 workers. Why could a pilot study be problematic for the success of your project? 1. Because workers will try harder when they know that it is only temporary. The pilot will not be valid. 2. Because workers will not show their true potential when they suspect that they will have to work harder once the pilot study has been terminated 3. Because workers will easily do social loafing in small teams 4. Because the return on investment is less predictable in small teams than in big teams According to the “market for lemons”-theory by Akerlof, you may be fooled when you try to buy a secondhand car on the internet. You put an advertisement online stating that you’re willing to pay 5.000 euro for a secondhand car. All sellers that offer a car that is worth more than 5.000 euro ignore your advertisement. But all the sellers who own a car that is in fact worth less than 5.000 euro, are calling you. In which of the following theories do you see the same phenomenon? 1. Blanchard’s contingency theory 2. Efficiency wage theory 3. Stewardship theory 4. Agency theory Today, discussions about work-life balance often make a split between work-life integration and 1. Work-life depletion 2. Work-life separation 3. Work-life introjectation 4. Work-life contemplation Which HRM perspective will you mention to explain that not all organizations feel an urge to invest in an anti-burnout policy? 1. Organizational-economic perspective on HRM 2. Social-psychological perspective on HRM 3. Stakes perspective on HRM 4. Societal perspective on HRM Split shifts (working from 8h to 12h and again from 18h to 22h) are an example of: 1. Numerical flexibility 2. Functional flexibility 3. Introjected flexibility 4. Cognitive flexibility Some decisions taken by Unia (the center for equal opportunities and antidiscrimination) seem to be based on a negative point of view, for example by proposing to financially punish employers for their discriminatory behavior. You could however also apply a positive point of view, focusing more on the success of workers with a foreign background. Which mistake in the selection process will we then mention? 21  1. Type A error 2. Type B error 3. Type C error 4. Type D error Supermarket Colruyt focusses on so called boomerang employees. These are workers that once worked for Colruyt but left to go and work for another employer. They today return to Colruyt (like a boomerang). The supermarket therefore follows the former workers on LinkedIn, to get information about their professional careers. Is this an example of active external recruitment? 1. Yes, if Colruyt is only sending vacancies to former workers who are qualified to fill the vacancy 2. Yes, if Colruyt is sending these vacancies to all former workers 3. Yes, if the former workers still now a referent in the company 4. No We explained why selection should not make the distinction between good people (who we’ll always hire) and bad people (who we’ll never hire). We used the example of the professor who is nicely dressed, speaks politely and presents a CV without spelling errors, versus the construction worker who speaks dialect and makes a lot of spelling errors. Making a distinction between good and bad people is in fact quite related to 1. Recency errors 2. Halo errors 3. Similar-to-me errors 4. Guilt-by-association errors You’re an expert observing the welcoming process for applicants in an organization. The interviewer says: “Good morning, mister Watters. I’m Abby McAllister. Please follow me”. The interviewer shakes hands with the applicant and talks about the weather while they walk to the room in which the interview will be done. What will you say to the interviewer to improve her skills? 1. You drifted from the interview and endangered your 80/20 rule 2. You better mention your position to the applicant as well 3. You created a gender stereotype by replacing the formal kiss with a handshake 4. You should have let the applicant search the room by himself We talked about why new graduates often have it difficult in their first organization, because their good ideas are rejected, especially by experienced professionals. Which of the following things did we propose as a solution for this problem? 1. Change your intonation when you explain your idea 2. Ask for advice when you explain your idea 3. Use your expert power when you explain your idea 4. Tell them exactly the opposite of your idea 22 Which of the following situations concerns role clarity? 1. A financial analyst is asked to analyze the annual accounts 2. A cleaning lady is asked to clean a new floor 3. A carpenter gets a complaint from a customer 4. An HR-manager is asked to be a conflict mediator at work Which of the elements does not align with a work-life-integration idea? 1. You are allowed to go on Facebook during work hours 2. You are allowed to arrive at work late, to avoid traffic jams 3. You are obliged to pick up the phone after five o’clock 4. All of these elements align with a work-life-integration idea You’re applying for a job as financial analyst for a big company. They need someone to do the annual accounts and the stock investments. You’re great in investing but your knowledge of annual accounts is not so great yet. You plan on working on this and hope to be good at it when you need to start on the job. However, for the interview, you will not yet be good at it. You really want the job and therefore hope for: 1. A structured interview 2. An unstructured interview 3. It does not matter because both are equally likely to turn out bad 4. It does not matter because both are equally likely to turn out good The self-determination theory at least partially explains why the time-and-motion studies were not liked by the factory workers. Which part of the self-determination do you bring to the table to explain this? 1. Belongingness 2. Competence 3. Autonomy 4. Belongingness and competence A few years ago, the bank BNP Paribas Fortis announced to introduce a system in which it pays no more than 4700 euro gross in cash (or on a bank account) to its workers. If you earn more, the rest will be given to you in “credits”. Workers can then use these “credits” to “purchase” other benefits (company care, stock of the company, vacation). This is similar to 1. Expectancy according to Vroom 2. Cafetariaplanning 3. Contextual crafting 4. Cognitive crafting When you read the handbook, you encounter theories that closely align with agency or stewardship theory. One of the theories below starts from the agency perspective, but allows to switch to a stewardship perspective as soon as it’s installed. Which one? 1. Efficiency wage theory 2. Psychological contract theory 3. Self-determination theory 4. Equity theory 23