MCQs for StEP.pdf

MCQ for Engg next. 1. What feature handles Incident Creation in StEP? a) Event Management b) T-shirt Definition c) Script Generation d) SLA Forecast Answer: a) Event Management 2. Which component of StEP is used for Script Generation? a) Feedback Loop b) Capacity Management c) Automation d) Gen...

MCQ for Engg next. 1. What feature handles Incident Creation in StEP? a) Event Management b) T-shirt Definition c) Script Generation d) SLA Forecast Answer: a) Event Management 2. Which component of StEP is used for Script Generation? a) Feedback Loop b) Capacity Management c) Automation d) Generative AI Answer: c) Automation 3. Which feature of StEP includes AI/Analytics? a) Workflow Orchestrator b) Feedback Loop c) Automated Provisioning d) Service Mapping Answer: b) Feedback Loop 4. What is NOT part of Product Feedback in StEP? a) AI / Analytics b) SLA Forecast c) Feedback Loop d) Idea Generation Answer: b) SLA Forecast 5. What is the purpose of Alert Management in StEP? a) Predict service outages b) Monitor and manage the quality of digital services c) Automate incident creation d) Centralize logs from various platforms Answer: b) Monitor and manage the quality of digital services 6.Which key StEP feature allows monitoring digital services through complex value chains? a) SLA Management b) Incident Management c) Alert Management d) Log Centralization Answer: c) Alert Management 7. What does Incident Management in StEP help with? a) Predicting service outages b) Resolving customer incidents more rapidly c) Monitoring key metrics for services d) Tracking workload distribution Answer: b) Resolving customer incidents more rapidly 8. What is the main function of SLA Management in StEP? a) Predict service quality issues b) Track key metrics for network services c) Improve incident resolution time d) Centralize logs from multiple services Answer: b) Track key metrics for network services 9. Which of the following does NOT relate to Incident Management in StEP? a) Root-cause analysis b) Drilling down into events c) Tracking SLAs d) Rapid resolution of incidents Answer: c) Tracking SLAs 10. Which of the following is a feature of Workload Management in StEP? a) Monitoring service deterioration b) Reducing effort for engineers to manage incidents c) Root-cause analysis d) Tracking customer satisfaction Answer: b) Reducing effort for engineers to manage incidents 11. What does AI-Powered Service Management in StEP focus on? a) Trend analyses and prediction capabilities b) Incident Queue Management c) Reducing workload for engineers d) Monitoring key service metrics Answer: a) Trend analyses and prediction capabilities 12. Which feature in StEP helps protect customers from service quality deterioration? a) AI Powered Service Management b) Incident Management c) SLA Management d) Workload Management Answer: a) AI Powered Service Management 13. What is the purpose of Noise Suppression in StEP? a) To eliminate noise and detect actionable alerts b) To monitor metrics and events c) To centralize logs d) To improve incident resolution times Answer: a) To eliminate noise and detect actionable alerts 14. Which technique is NOT part of Noise Suppression in StEP? a) Event snooze b) Deduplication c) Automated provisioning d) Archiving alerts Answer: c) Automated provisioning 15. What does Heartbeat Monitoring in StEP monitor? a) Salesforce cloud logs b) The stability of critical upstream and downstream tools c) Incident queue management d) SLA metrics for services Answer: b) The stability of critical upstream and downstream tools 16. Which key feature of StEP helps monitor the environment’s stability for critical tools? a) Noise Suppression b) Heartbeat Monitoring c) Telemetry Aggregation d) Incident Management Answer: b) Heartbeat Monitoring 17. What is the main function of ITSM in StEP? a) Hyper Automation b) Service Delivery, Ticket Management, Knowledge Management c) AI-driven predictions d) Feedback Loop Answer: b) Service Delivery, Ticket Management, Knowledge Management 18. Which building block focuses on the discovery of infrastructure and applications in StEP? a) AIOPS b) ITOM c) Data Foundation d) Hyper Automation Answer: c) Data Foundation 19. What is the role of AIOPS in StEP? a) Ticket Intelligence, Top Level Drivers of Anomaly Data, Predict Incident Failures b) Monitor Alerts c) Automate Recurring Tasks d) User Journey Mapping Answer: a) Ticket Intelligence, Top Level Drivers of Anomaly Data, Predict Incident Failures 20. What does BPSM in StEP focus on? a) Service Mapping b) User Journey Mapping and Business Critical Scenarios c) Auto Healing d) Knowledge Management Answer: b) User Journey Mapping and Business Critical Scenarios 21. What does Hyper Automation automate in StEP? a) Monitoring Infrastructure b) Recurring tasks to reduce incident noise c) Data Mapping d) Feedback Loop Creation Answer: b) Recurring tasks to reduce incident noise 22. What is a key feature of ITOM in StEP? a) Service Delivery b) Ticket Intelligence c) Monitor of Monitors, Alert Aggregation, Anomaly Deduction d) Feedback Loop for ITOps Answer: c) Monitor of Monitors, Alert Aggregation, Anomaly Deduction 23. What is the function of the ’Remediation’ layer in StEP? a) Predict Incident Failures b) Automate Incident Resolution c) Feedback Loop for ITOps, SRE, and Product Teams d) User Journey Mapping Answer: c) Feedback Loop for ITOps, SRE, and Product Teams 24. What is the primary benefit of Real-time Monitoring in StEP? a) Faster data processing b) Continuous monitoring of events and metrics c) Trend analysis d) Integrating logs from multiple tools Answer: b) Continuous monitoring of events and metrics 25. Which StEP feature helps identify trends and anomalies in event data? a) Multi-Source Integration b) Pattern Recognition c) Faster Incident Response d) Efficient Monitoring Answer: b) Pattern Recognition 1. What is the vision of StEP? A) To provide real-time data analytics B) To build a strong value stream for clients, achieving operational excellence at optimal cost C) To automate incident management completely D) To reduce the number of service engineers required for monitoring Answer: B) To build a strong value stream for clients, achieving operational excellence at optimal cost 2. What is the responsibility of the Supervisor in StEP? A) Maintaining the StEP application B) Performing root cause analysis (RCA) of incidents C) Managing critical incidents and assigning roles D) Monitoring system health through dashboards Answer: C) Managing critical incidents and assigning roles 3. Which outcome is associated with "Event correlation of service failures" in StEP? A) Visualizing relationships between Configuration Items (CI), metrics, and events B) Creating a central dashboard for telemetry data C) Consolidating telemetry data from multiple sources D) Monitoring the uptime of business operations processes Answer: A) Visualizing relationships between Configuration Items (CI), metrics, and events 4. Which feature in StEP is powered by Gen AI Co-pilot to provide context-driven incident resolution? A) Incident command centre B) Service Health Monitoring C) Conversational AI D) Runbook Automation Answer: C) Conversational AI 5. What is a key challenge that event correlation in StEP aims to solve? A) Automating all monitoring tasks B) Reducing the number of engineers required C) Managing and minimizing the large number of events from various sources D) Eliminating the need for service level agreements (SLAs) Answer: C) Managing and minimizing the large number of events from various sources 6. What is the primary function of StEP for service engineers? A) To store data across different platforms B) To aggregate and standardize telemetry data from multiple sources C) To create new telemetry data from isolated systems D) To visualize operational data without analysis Answer: B) To aggregate and standardize telemetry data from multiple sources 7. How does StEP improve the diagnosis and root cause analysis of incidents? A) By reducing the number of service engineers required B) By isolating data from multiple tools C) By identifying patterns in the data that are not apparent in isolated analysis D) By automating all manual tasks Answer: C) By identifying patterns in the data that are not apparent in isolated analysis 8. One of the key benefits of StEP is breaking data silos. What does this mean in practice? A) Storing all critical data in a cloud-based platform B) Distributing operational data across various departments C) Bringing critical operational data from siloed tools into a single location D) Creating isolated reports for different teams Answer: C) Bringing critical operational data from siloed tools into a single location 9. How does StEP contribute to the creation of high-quality incidents? A) By eliminating unnecessary data and focusing on root cause analysis B) By storing data in multiple formats for future use C) By minimizing the number of incidents raised D) By focusing only on manual data collection methods Answer: A) By eliminating unnecessary data and focusing on root cause analysis 10. Which of the following is NOT mentioned as a benefit of StEP? A) Reducing data silos B) Standardizing telemetry data C) Automating root cause analysis completely D) Creating high-quality incidents Answer: C) Automating root cause analysis completely 11. How does StEP improve service engineers’ efficiency in debugging applications? A) By automating code debugging B) By providing a single pane of glass for monitoring software systems C) By reducing the number of engineers required for system monitoring D) By isolating data from multiple tools Answer: B) By providing a single pane of glass for monitoring software systems 12. Which feature of StEP helps consolidate and aggregate multiple streams of telemetry data? A) Heartbeat monitoring B) Noise suppression C) Telemetry aggregation D) Event snoozing Answer: C) Telemetry aggregation 13. What is the purpose of the "noise suppression" feature in StEP? A) To enhance the visibility of all alerts B) To eliminate irrelevant alerts and focus on actionable ones C) To improve the system’s storage efficiency D) To reduce the number of service engineers required Answer: B) To eliminate irrelevant alerts and focus on actionable ones 14. What does StEP’s "heartbeat monitoring" feature track? A) The uptime of New Relic, Prometheus, and Splunk B) The stability of critical upstream and downstream tools C) The performance of telemetry data streams D) The speed of debugging applications Answer: B) The stability of critical upstream and downstream tools 15. Which of the following tools is currently configured with StEP? A) Elasticsearch B) Datadog C) New Relic D) Grafana Answer: C) New Relic ### MCQs for StEP (Sustain Engineering Platform) Application: 1. **What is the full form of StEP?** - A) System Engineering Platform - B) Sustain Engineering Platform - C) Strategic Enterprise Platform - D) Software Engineering Program - **Answer**: B) Sustain Engineering Platform 2. **Which of the following is an issue addressed by StEP?** - A) Pod Idle - B) File Delay - C) Tieback Detection - D) All of the above - **Answer**: D) All of the above 3. **Which service is used in StEP for message queueing?** - A) Kafka - B) IBMMQ - C) RabbitMQ - D) Amazon SQS - **Answer**: B) IBMMQ 4. **What is the key feature of StEP’s AI-powered service management?** - A) Predictive analytics for service degradation - B) Manual issue tracking - C) Human-based resolution - D) None of the above - **Answer**: A) Predictive analytics for service degradation 5. **How does StEP handle tieback processes?** - A) Automatically reconciles response files - B) Manually checks every incident - C) Uses self-healing automation - D) Ignores tiebacks if files are processed - **Answer**: A) Automatically reconciles response files 6. **What technology stack does StEP use for caching?** - A) Memcached - B) Redis - C) Ehcache - D) Varnish - **Answer**: B) Redis 7. **What is the purpose of the Noise Suppression feature in StEP?** - A) Suppress alerts from the monitoring system - B) Reduce redundant alerts and aggregate similar events - C) Delay file ingestion to minimize noise - D) Increase the alert frequency for critical issues - **Answer**: B) Reduce redundant alerts and aggregate similar events 8. **Which tool does StEP integrate for monitoring?** - A) Nagios - B) Grafana - C) Datadog  - D) Both A and B - **Answer**: D) Both A and B 9. **What is a key function of StEP’s Service Map?** - A) Display all critical business services - B) Build dependency mappings for services - C) Track failed login attempts - D) Analyze user behavior patterns - **Answer**: B) Build dependency mappings for services 10. **Which cloud platforms does StEP currently support?** - A) AWS and GCP - B) Azure and AWS - C) Google Cloud and Azure - D) AWS and IBM Cloud - **Answer**: A) AWS and GCP 11. **What is the purpose of StEP’s self-healing automation?** - A) Automatically fix issues before they become incidents - B) Detect human errors and reverse them - C) Shut down systems during failures - D) Increase incident response time - **Answer**: A) Automatically fix issues before they become incidents 12. **Which of the following best describes StEP’s ’Proactive Monitoring’?** - A) Waiting for alerts to be generated before taking action - B) Polling for dependencies before issues occur - C) Fixing issues after they occur - D) Manually checking logs for system errors - **Answer**: B) Polling for dependencies before issues occur 13. **What type of incidents can StEP help identify and resolve?** - A) System outages - B) Data integrity issues - C) File processing delays - D) All of the above - **Answer**: D) All of the above 14. **Which feature of StEP helps to correlate events across multiple IT systems?** - A) Noise Suppression - B) Incident Orchestration - C) Service Map - D) Event Correlation - **Answer**: D) Event Correlation 15. **What does StEP use to help engineers resolve incidents faster?** - A) Service Map and Runbook Automation - B) Manual logs analysis - C) Third-party support - D) Frequent system restarts - **Answer**: A) Service Map and Runbook Automation 16. **Which of the following is an alert management feature of StEP?** - A) Manual alert resolution - B) Correlating alerts from various IT systems  - C) Sending alerts without prioritization - D) Ignoring non-critical alerts - **Answer**: B) Correlating alerts from various IT systems 17. **How does StEP help reduce human error in incident management?** - A) By assigning incidents manually - B) By providing runbook automation and standardized processes - C) By increasing the need for manual intervention - D) By ignoring low-priority incidents - **Answer**: B) By providing runbook automation and standardized processes 18. **What role does AI play in StEP’s incident resolution?** - A) It generates random solutions for incidents - B) It provides engineers with recommendations based on past incidents - C) It replaces engineers entirely - D) It alerts users of upcoming service outages - **Answer**: B) It provides engineers with recommendations based on past incidents 19. **What kind of workloads can StEP’s workload management feature handle?** - A) Assigning incidents to resolver groups based on priority - B) Monitoring workloads of manual processes - C) Prioritizing workloads based on client requests - D) Allocating more work to less experienced engineers - **Answer**: A) Assigning incidents to resolver groups based on priority 20. **What is the benefit of StEP’s predictive insights?** - A) It forecasts future system failures and allows preemptive action - B) It only detects issues after they have occurred - C) It provides unrelated data for analysis - D) It ignores minor incidents to save time - **Answer**: A) It forecasts future system failures and allows preemptive action 21. **Which component in StEP is responsible for ensuring data integrity?** - A) File Monitoring - B) Tieback Process - C) Incident Management System - D) SFTP Ingestion Service - **Answer**: B) Tieback Process 22. **What is the primary benefit of StEP’s centralized alert dashboard?** - A) Aggregates all alerts across different systems for a unified view - B) Allows individual engineers to handle all incidents manually - C) Disables non-critical alerts - D) Sends alert emails to all team members - **Answer**: A) Aggregates all alerts across different systems for a unified view 23. **Which service type is included in StEP’s ingestion process?** - A) SFTP Ingestion - B) File Synchronization - C) Cloud-Based Backup - D) Email Ingestion - **Answer**: A) SFTP Ingestion 24. **What does the StEP Observability approach aim to improve?** - A) System visibility through service maps and monitoring  - B) Minimizing the need for service monitoring - C) Reducing alert frequency for faster system performance - D) Manually logging incidents after system failure - **Answer**: A) System visibility through service maps and monitoring 25. **How does StEP assist with incident priority management?** - A) Automatically prioritizes incidents based on their impact on services - B) Assigns all incidents with the same level of importance - C) Delays low-priority incidents indefinitely - D) Escalates minor issues as major incidents - **Answer**: A) Automatically prioritizes incidents based on their impact on services