MCQ on StEP Features for Engineering

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Questions and Answers

What feature handles Incident Creation in StEP?

SLA Forecast

Event Management (correct)

Script Generation

T-shirt Definition

Which component of StEP is used for Script Generation?

Feedback Loop

Generative AI

Capacity Management

Automation (correct)

Which feature of StEP includes AI/Analytics?

Service Mapping

Feedback Loop (correct)

Automated Provisioning

Workflow Orchestrator

What is NOT part of Product Feedback in StEP?

SLA Forecast Signup and view all the answers

What is the purpose of Alert Management in StEP?

Monitor and manage the quality of digital services Signup and view all the answers

Which key StEP feature allows monitoring digital services through complex value chains?

Alert Management Signup and view all the answers

What does Incident Management in StEP help with?

Resolving customer incidents more rapidly Signup and view all the answers

What is the main function of SLA Management in StEP?

Track key metrics for network services Signup and view all the answers

Which of the following does NOT relate to Incident Management in StEP?

Tracking SLAs Signup and view all the answers

Which of the following is a feature of Workload Management in StEP?

Reducing effort for engineers to manage incidents Signup and view all the answers

What does AI-Powered Service Management in StEP focus on?

Trend analyses and prediction capabilities Signup and view all the answers

Which feature in StEP helps protect customers from service quality deterioration?

AI Powered Service Management Signup and view all the answers

What is the purpose of Noise Suppression in StEP?

To eliminate noise and detect actionable alerts Signup and view all the answers

Which technique is NOT part of Noise Suppression in StEP?

Automated provisioning Signup and view all the answers

What does Heartbeat Monitoring in StEP monitor?

The stability of critical upstream and downstream tools Signup and view all the answers

Which key feature of StEP helps monitor the environment’s stability for critical tools?

Heartbeat Monitoring Signup and view all the answers

What is the main function of ITSM in StEP?

Service Delivery, Ticket Management, Knowledge Management Signup and view all the answers

Which building block focuses on the discovery of infrastructure and applications in StEP?

Data Foundation Signup and view all the answers

What is the role of AIOPS in StEP?

Ticket Intelligence, Top Level Drivers of Anomaly Data, Predict Incident Failures Signup and view all the answers

What does BPSM in StEP focus on?

User Journey Mapping and Business Critical Scenarios Signup and view all the answers

What does Hyper Automation automate in StEP?

Recurring tasks to reduce incident noise Signup and view all the answers

What is a key feature of ITOM in StEP?

Monitor of Monitors, Alert Aggregation, Anomaly Deduction Signup and view all the answers

Study Notes

Incident Management and Features in StEP

Event Management is responsible for handling Incident Creation.
Automation is the component used for Script Generation.
Feedback Loop incorporates AI/Analytics to enhance decision-making.
SLA Forecast is not part of Product Feedback in StEP, focusing instead on operational insights.
Alert Management monitors and manages the quality of digital services, predicting service issues effectively.
Incident Management aids in resolving customer incidents rapidly rather than predicting service outages.

Service Level Agreements (SLA) and Monitoring

SLA Management tracks key metrics for network services to ensure compliance and quality.
Incident Management does not involve tracking SLAs, but rather focuses on root-cause analysis and rapid resolution.
Workload Management reduces the effort required by engineers to effectively manage incidents.

AI and Automation in StEP

AI-Powered Service Management emphasizes trend analyses and predictive capabilities.
Noise Suppression aims to eliminate noise and detect actionable alerts, improving overall responsiveness.
Heartbeat Monitoring assesses the stability of critical upstream and downstream tools, ensuring operational reliability.

Building Blocks and Frameworks

ITSM encompasses Service Delivery, Ticket Management, and Knowledge Management foundational to StEP's structure.
The Data Foundation block is key for discovering infrastructure and applications.
AIOPS contributes to Ticket Intelligence and predicting potential incident failures.

User Journey and Automation Enhancements

BPSM focuses on User Journey Mapping and identifies Business Critical Scenarios for improved service delivery.
Hyper Automation targets the automation of recurring tasks, reducing incident noise effectively.
ITOM features include monitoring various alerts and aggregating data for anomaly detection.

Miscellaneous Functions and Techniques

Remediation layer addresses critical operational challenges but is not fully described.
Techniques like deduplication and event snooze are part of the Noise Suppression strategy, while automated provisioning is not included.
SLA Management, Alert Management, and other features collectively contribute to comprehensive service monitoring and incident resolution strategies.

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Description

Test your knowledge on the features of StEP (Service Transformation and Enhancement Program) in engineering. This quiz covers topics such as incident creation, script generation, and AI analytics within the StEP framework. Challenge yourself with multiple-choice questions to assess your understanding of these essential components.