KMC 1083 Basic Helping Skills PDF

Dr Merikan Aren KMC 1083 Faculty of Cognitive Sciences & Human Development Basic Helping Universiti Malaysia Sarawak Skills Email: [email protected] Unit 1B: Edit by: Dr Samsiah Jayos 20/8/2023 EFFECTIVE HELPER...

Dr Merikan Aren KMC 1083 Faculty of Cognitive Sciences & Human Development Basic Helping Universiti Malaysia Sarawak Skills Email: [email protected] Unit 1B: Edit by: Dr Samsiah Jayos 20/8/2023 EFFECTIVE HELPER 1  UNIT OUTCOMES At the end of this unit, you will be able to: demonstrate understanding of helping concepts identify types of helpers knowing the characteristics of effective helpers 2 identify factors of therapeutic relationship gain understanding of concept of counselling  What is HELPING? What is HELPER? What is HELPEEE? 3 Let’s consider this.. – Have you helped anybody in your life? – What kind of help did you give? – What made you decide to help? – What happened to the person? – How did you feel about helping? – What kinds of help can a person give? 4  Think about your own view of what helping means and examine your motives for helping people. It is good to develop a style of help that is comfortable and effective. Let’s think about what are you doing? – What are you saying? – What are you feeling? – How is the other person responding? – What does it mean to be a helper? Make a list of the behaviors you regard as helpful. 5  Cont. Try to recall people who have helped you. What were their behaviors and personal qualities that made them helpful people? How did you feel about their actions and being the recipient of help? What did you infer about their attitudes? List their helpful behaviors. Ask close friends or relatives to describe incidents when your behaviors was helpful to them? List their descriptive words and phrases. (Lawrence M. Brammer & Ginger MacDonald, 1998) 6  Examples What makes people seek for help? 7 What did you see? 8 Are you really a helper? 9 What is HELPING? A process whereby someone who needs help is being helped by someone who is able to help. Professional helping is different from normal everyday helping. 10  What is HELPING? (cont.) Professional helping requires someone seeking help and someone willing to give help who is trained to help and in a setting that permits help to be received and given in privacy. (Hackney & Cormier, 1996) The helper assists helpee to explore feelings and reactions, gaining insight and make positive changes in his/her life. 11  Who is the HELPER? Anyone who assists others to understand, overcome, or deal with external or internal problems. Who is the HELPEE? Anyone who receive assistance/help from others to deal with their concern/issues known as helpee. 12 BASIC CONDITIONS TO HELPING Interested to help. Willingness to give time to helping. Ability to suspend judgment. Patience in listening and to respond appropriately. 13 CONT… Able to refrain from dispensing quick advice. Willing to let helpee make their own decision. Understand that counseling is a 14 teaching-learning process to helpee and helper. Who is the HELPER? THREE types of helper: Non-Professionals Para-Professionals Professionals 15 Type of HELPERS: Nonprofessional helpers: Interest, have attended seminars or talks on effective communication and helping Paraprofessionals: Received more intensive training in helping on the job or at educational institutions Professionals: Specialists who have undergone lengthy training or courses at university level specialised in helping/counselling skills 16 The PROFESSIONALS : 17 Where Professional Helpers Work? Schools Higher Human educatio Resource nal Departme instituti nt Job ons Own placeme private nt clinics agencie s Organizati Hospitals ons 18  RESULTS OF HELPING Helpee is able to ventilate feelings of pain, emotional disturbance and life experiences that have affected him/her. By helper’s help, helpee is able self-reflect, discover potentials and gain insight of self. Receiving feedback, making decision and changes in life through helper’s facilitation. Received support for continuous change of 19 acceptable behaviour and gain confidence. Building healthy relationship. Outcomes of HELPING: 20 Effective Helpers Personal qualities (Hackney & Cormier, 2001). 1. Self-awareness and understanding. 2. Good psychological health – healthy mind, able to cope. 3. Sensitivity to understanding of racial, ethnic, and cultural factors in self and others. 4. Open-mindedness 5. Objectivity 6. Ability to promote client’s welfare 21 Effective HELPERS: Good interpersonal skills Conceptualization skills Intervention skills Culture competence skills. Able to deal in affective domain (feeling and emotion), cognitive domain (thinking and intellectual process) and behavior domain (actions and deeds) 22 Characteristics of Therapeutic Relationships: 23 Characteristics of Therapeutic Relationships: 24 Therapeutic Factors of Helping: 25 Helper’s Self-Awareness and Understanding: 26 The most effective HELPER in the workplace is YOU 27  HELPING PROFESSION (WORKPLACE COUNSELLOR) Counseling and helping relationship provided by managers and supervisors is probably the fastest, cheapest and most cost-effective way of helping employees to solve performance-impairing problems for themselves 28  HELPING PROFESSION WORKPLACE COUNSELLOR (cont) supervisor/mana Role of Employees with personal problem ger Employees with poor performance 29  HELPING PROFESSION WORKPLACE COUNSELLOR (cont) When is counseling appropriate in the workplace? When someone When a When thinking is not solving member of is unclear and problems they staff is not affecting are capable of performing decisions solving 30 When When someone When someone decisions are is not is anxious, being avoided responding to tense or or seriously their usual moody delayed motivations  HELPING PROFESSION WORKPLACE COUNSELLOR (cont) Types of counseling in organization NON- PARTICIPATI DIRECTIVE DIRECTIVE VE COUNSELIN COUNSELIN COUNSELIN G G G 31  HELPING PROFESSION WORKPLACE COUNSELLOR (cont) DIRECTIVE COUNSELING Listening to an employee’s problems Deciding with the employee what should be done Telling and motivating employee to do so (supervisor wants to see a positive change taking place) 32  HELPING PROFESSION WORKPLACE COUNSELLOR (cont) PARTICIPATIVE (CO-OPERATIVE) COUNSELING 33 IN OFTEN MUTUAL EXCHANGE INTEGRATE BALANCED BETWEEN USED FOR COUNSELO OF IDEAS IDEAS COMPROMIS D AND ND PERSONAL R+ TO SOLVE FROM E COUNSELI PROBLEMS EMPLOYEE PROBLEMS BOTH NG RELATIONS PARTIES HIP  listen patiently to 5 RULES IN what the employee TECHNIQU PARTICIPATIVE COUNSELING has to say before making any comment ES Refrain from Never argue with criticizing or an employee while offering hasty counseling advice Listen not only to Give undivided words but also for attention to the meaning, and pay employee who is close attention to talking nonverbal language 34 Needs and Benefits of Counseling It reduces their dependence on you It increases their self sufficiency and independence it makes better use of your time It helps you to retain your staff and reduces absenteeism It increases the team support spirit 35 Needs and Benefits of IT DEMONSTRATES RESPECT FOR, AND Counseling LOYALTY TOWARDS, YOUR STAFF (cont.) IT WILL ENGENDER RESPECT FOR, AND LOYALTY TOWARDS YOU IT CAN INCREASE PRODUCTIVITY IT INCREASES THE STANDING OF THE COMPANY IN THE PUBLIC EYE (WITH ALL THE RECRUITMENT ADVANTAGES THAT BRINGS) 36  Types of Helping Relationship Profession Unprofessi al onal  HELPING PROFESSION SCHOOL PSYCHOLOGIST – Assist in developing classroom management strategies, improving overall teaching and learning strategies. – Give special attention to learning and behavioural problems – Administer and interpret the results of standardized assessment instruments – Trained in medical models which involves assessing, diagnosing, and treating the internal pathologies of their clients. 38  HELPING PROFESSION SOCIAL WORKER –Trained to assist people, including all youth to deal effectively with their problems and concerns. –Has special interviewing and case skills that are used closely with community agencies and non- professional helpers such as physicians, lawyers and ministers. –Plays a referral role –Provide better understanding of the student, especially in regard to the home environment and the nature of the behavioural problems. 39  HELPING PROFESSION PSYCHIATRIST – Physician with specialized training in the treatment of behavioural abnormalities – Permitted by law to use drugs and other physical means of treatment for mental problems. – Counsellor can suggest to clients that they refer themselves to psychiatrist if it is suspected they may have an emotional disturbances requiring the use of medication. – Biopsychological approach 40 THANK YOU Q & A?