Intercultural Communication Skills PDF

INTERCULTURAL COMMUNICATIO N Prepared by: Dir. Erica Mae Peralta  Definition and Nature of Intercultural Communication  Happens when individuals interact, negotiate, and create meanings while bringing in their varied cultural backgrounds. (Ting-Toomey, 1999)  Perta...

INTERCULTURAL COMMUNICATIO N Prepared by: Dir. Erica Mae Peralta  Definition and Nature of Intercultural Communication  Happens when individuals interact, negotiate, and create meanings while bringing in their varied cultural backgrounds. (Ting-Toomey, 1999)  Pertains to communication among people from different nationalities. (Gudykunst, 2003)  Influenced by different ethnicities, religions, and sexual orientations.  Definition and Nature of Intercultural Communication  Show that intercultural communication takes place when people draw from their cultural identity to understand values, prejudices, language, attitudes, and relationships. (Gudykunst & Kim, 2003) Intercultural Communication The sending and receiving of messages across languages and cultures.  The Developmental Model of Intercultural Sensitivity Offers a structure that explores how people experience cultural differences.  Six Stages of Intercultural Sensitivity Stage 1: Denial The individual does not recognize cultural differences. Example: “All cities are the same; they all have tall buildings, fast food chains, and coffee shops.” Stage 2: Defense The individual starts to recognize cultural differences and is intimidated by them, resulting in either a superior view on own culture or an unjustified high regard for the new one. Stage 2: Defense Examples: “This culture does not view life the way we do; our culture is certainly better.” “Their ways are better than my own; I wish I were one of them.” Stage 3: Minimization Although individuals see cultural differences, they bank more on the universality of ideas rather than on cultural differences. Stage 3: Minimization Example: An individual in the minimization stage might be heard saying: “Once we see through the cultural differences, we really are just the same!” Stage 4: Acceptance The individual begins to appreciate important cultural differences in behaviors and eventually in values. Stage 4: Acceptance Examples: An individual in the acceptance stage might be heard saying: “These people and I have different values and experience, and I think we can learn from one another.” Stage 5: Adaptation The individual is very open to world views when accepting new perspectives. CREDITS: This presentation template was created by Slidesgo, including icons by Flaticon, and infographics & images by Freepik Stage 5: Adaptation Example: An individual in the adaptation stage might be heard saying: “To address our issue, I have to CREDITS: This presentation template was created by Slidesgo, including icons by Flaticon, and adjust my approach infographics & images by Freepikto consider both my own and my counterpart’s background.” Stage 6: Integration Individuals start to go beyond their own cultures and see themselves and their actions based on multifarious cultural viewpoints. Stage 6: Integration Example: An individual in the adaptation stage might be heard saying: “I can look at things from the perspective of various cultures.”  You may Apply it to: 1) recognize communication behaviors which differ from your own, 2) take into account what can influence these types of behaviors, and 3) try to analyze how linguistic and cultural communities differ in terms of communication behavior and influencing factors  Characteristics of Competent Intercultural Communicators - flexibility and the ability to tolerate high levels of uncertainty - reflectiveness or mindfulness - open-mindedness - sensitivity - adaptability - ability to engage in divergent thinking (or thinking creatively) and systems-level thinking (or thinking how each one in a system or organization influences each other - politeness  Refrain the following: - Avoid stereotypes, i.e., generalizations about a certain group - Challenges gender norms; avoid using “he” and “man” to refer to a general group of people. To remedy this, you may use plural pronouns or rewrite a sentence to avoid using pronouns. The use of his/her is also acceptable.  Refrain the following: - Do not talk down on younger people and the elderly. - Be sensitive to the religious practices of others. - Be polite at all times; do not belittle people you perceive to be on a lower social class than you.  Key Areas for Knowledge for Intercultural Communication - Some knowledge of the cultures, organizations and institutions, history and general way of living - of Recognition that these aspects different communities affect behavioral and nations. norms. - An understanding of how culture can affect communication and language. - Some understanding of the conventions that may govern behavior in certain specific intercultural environments. - Awareness of your own and other people’s beliefs and values, and a willingness to recognize when these may clash. -Sensitivity toward cultural stereotypes that may affect and interface with intercultural communication.  Intercultural Communication Skills - Demonstrating willingness to meet others at least halfway by learning a few phrases in their language. - Talking to people who know the culture about common traps and problems before travelling to another culture. - Adapting your behavior, and not always expecting others to adapt to you. - Checking your understanding and that of others while you are conversing. - Not being afraid to apologize if you have offended someone. - Using local television to learn about behavioral issues and norms. - Reflecting on your own experience to help you put it in context. Cultural Differences in Nonverbal Communication  Eye Contact/ Posture Gaze Time Facial Physical Space Expression Smell Gesture Touch  Do you think that culture and language are being connected when we communicate? Why? Thank you for —Dir. Erica