Figaro Coffee Systems Inc. Orientation Program PDF

FIGARO COFFEE SYSTEMS INC. NEW TALENT'S ORIENTATION PROGRAM  The Figaro Group is a set of retail restaurants with over 200+ branches Nationwide and International territories that serve excellent and wide variety Of food offerings and services. We are proud to be a purely F...

FIGARO COFFEE SYSTEMS INC. NEW TALENT'S ORIENTATION PROGRAM  The Figaro Group is a set of retail restaurants with over 200+ branches Nationwide and International territories that serve excellent and wide variety Of food offerings and services. We are proud to be a purely Filipino and home-grown diversified food group with over 30 years in the industry. Quality is our top priority. We ensure high quality products by controlling our production process, from Roasting our own coffee weekly, producing our own Breads, Pastries and our food products, to passing high quality standards to our Suppliers. Daily internal and external auditors are present to keep improving our quality standards. Across all our brands, we seek to deliver the best Value-for-Money. We offer the Best-tasting products at the best price. Compared to our competitors, our products, taste, profiles and price is unbeatable. People is our assets. We value our employees and customers because they are what make us great.  ANGEL'S PIZZA The first HISTORY Angel’s Pizza Store in Makati Ave. was established by the Figaro Coffee Systems Inc. last December 2009. The name "ANGEL’S" was thought by the owner being so religious, they have came up the brand name “Angel’s” Angel’s Pizza managed to be one of the expanding Pizza shop chains with over 70 outlets with stores in Angeles city, Dagupan, Batangas, Bicol region, Cebu, several more outlets are in the works to date. This year, Angel’s Pizza is growing and moving forward to be the preferred brand of specialty pizza not only in the metro manila, but Nationwide. Angel’s Pizza trademark is offering high quality hand-tossed pizza at an affordable price. Using only fresh (never frozen) dough and quality ingredients. Each pizza is always prepared fresh. Having a price point competitive to local and international pizza chains, Angel’s Pizza offers great value for money because of higher quality.  Angel’s Pizza, Pasta, Combo is a pizza delivery company which caters to the overwhelming demand for a fast, affordable and good food. Angel’s Pizza Pasta Combo presents a colorful and brighter interior. The concepts portraits a more friendly and accommodating ambience both for Kids and the young at hearts. The pizza brand offers a wide array of pizza, pasta, and other products which people of all ages will surely enjoy in the office, school or at the comfort of their own A full store can be found in strategic street side locations and offers a complete line-up of Angel’s Pizza food and beverages. ANGEL’S PIZZA EXPRESS are located in malls. And basically, offers Pizza and selected beverages only. ANGEL’S PIZZA SLICED BOOTH are located in schools/university.  First Drive- thru store of Angel’s Pizza CUSTOMER SERVICE REPRESENTATIVE -Serves as the telephone operator for the store/operation -Properly/Accurately endorses all orders of customers to operations. -Resolve customer complaints via phone, email, mail or social media. -Use telephones to reach out to customers and verify account information. -Cancel or upgrade accounts. -Assist with placement of orders, refunds, or exchanges.  TIEN MA'S HISTORY Established by a Taiwanese couple. Tien Ma’s first branch opened in Retiro, Quezon City last January 2015 TIEN is the family name of the wife & MA refers to her as the mother. Tien Ma’s is proud of serving authentic Chinese cuisine with recipes that are actually the couples family secrets passed on for generations. Xiao Long Bao is the best seller and believed to be the best Xiao Long Bao in the Philippines because of its taste Tien Ma’s brings Authentic Taiwanese dishes to the palate of Filipinos at an affordable price. Filipinos love Tien Ma’s mainly because of the best-selling Xiao Long Bao which is made using only authentic Taiwanese ingredients.  Established last Dec. 2023 1 Constellation St., corner Makati Ave..Open from 10 AM - 9 PM Cafe Portofino offers affordable drinks and snacks with the variety of sandwich, bunwich, rice meals and selected Angel’s Pizza flavors. The Figaro Group Express is now Cafe Portofino Visit our stores for a new Cafe experience! Café Portofino Valenzuela Café Portofino Biñan Café Portofino Charmview, Makati Café Portofino Bicol (Franchise) FIGARO COFFEE COMPANY HISTORY April of 1993, the first Figaro Store in Glorietta III, Ayala Mall was established by a group of coffee lovers and enthusiasts. The name FIGARO was thought of by the Directors as an idea to complete the Italian/European concept. They wanted to come up with a name that is widely recognized but not commercially and commonly used. The opera “Barber of Seville” has the song “Figaro” which popularized the name; thus Figaro was born. This year, Figaro is growing and moving forward to be the preferred brand of specialty coffee not only in the Philippines, but worldwide.  OUR CORPORATE Passion for Excellence Driven to be theVALUES best in everything we do. Committed Teamwork Working together with united strength and committed resolve and accomplish a common goal. Leadership The desire to be first in all our pursuits and pro-active in anticipating solutions to achieve positive results. (5-C) Responsibility and Professionalism The will to deliver the best possible results as a mark of distinction in everything we do. People-Oriented To consider everyone we deal with as a customer with the intention of rendering the best service that will appeal to all cultures. Humility Recognizing one’s gift and believing in the power and guidance of a higher being  OUR BUSINESS MODELS 3 TYPES OF FIGARO STORE: FULL STORE 1.Floor area from 60 to 80 sqms. 2.Offers full line of food and beverage products. Option for breakfast for streetside stores 3.Smoking and Non- smoking section 4.Restroom  OUR BUSINESS MODELS 3 TYPES OF FIGARO STORE: KIOSK 1. 1.Floor area from 20 to 40 sqms. 2. Offering complete full line of beverages, pastries, pasta and sandwiches, bakes and salads  OUR BUSINESS MODELS 3 TYPES OF FIGARO STORE: CART 1. Floor area from 15 to 20 sqms. 2. Offering complete full line of beverages and pastries Ideal for schools, office 3. buildings and hospitals. The Figaro Menu and its Pricing The food and drink selection is also chosen based on what fits the concept of Figaro, nothing pretentious but nothing too common. Even in pricing, the products are affordable but not cheap. FIGARO STORES  THE COMMISSARY FIGARO GROUP Institutional Sales The Commissary maximizes, The Figaro Group skill in production in quality Food to offer customized and large volume products to institutional clients in a B@B model. Product range from rice meals, baked goods, ready to eat, frozen Food, customized coffee blends, various coffee solutions, etc. Aside from Café operations, Figaro is also engaged in institutional accounts. The brand is an active supplier of coffee, breads and pastries to the following companies: Aside from Café operations, Figaro is also engaged in institutional accounts. The brand is an active supplier of coffee, breads and pastries to the following companies: