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Questions and Answers
What is the primary product offered by ANGEL’S PIZZA SLICED BOOTH?
What are the key responsibilities of a Customer Service Representative at Angel's Pizza?
Who established Tien Ma’s restaurant?
What dish is Tien Ma's best seller?
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When did the first Figaro Store open?
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Which of the following statements is true about Café Portofino?
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What inspired the name 'Figaro' for the Figaro Coffee Company?
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Where is the first branch of Tien Ma's located?
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What is the main priority of Figaro Group regarding their products?
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Which of the following statements about Angel’s Pizza is correct?
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What distinguishes Angel's Pizza's pizzas from those of its competitors?
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What is one of the key strategies used by Figaro Coffee Systems to maintain quality?
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How does Angel's Pizza aim to cater to its customers?
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Which factor does Figaro Coffee Systems attribute most to its success?
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What thematic ambiance does Angel's Pizza aim to create in its restaurants?
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How does Figaro Group ensure competitive pricing?
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What is the main focus of Figaro's corporate values?
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Which type of Figaro store is described to have a floor area of 60 to 80 sqms?
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What does Figaro offer in their Commissary's institutional sales?
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What is emphasized as a defining characteristic of Figaro's menu offerings?
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Figaro considers its customers to include which of the following?
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What is the floor area range for a Figaro Kiosk?
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Which value reflects Figaro's approach to leadership?
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Which of the following items is NOT provided by the Figaro Cart model?
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Study Notes
Figaro Group Overview
- Operates over 200 restaurants in the Philippines and international locations.
- A Filipino, home-grown food group with over 30 years of industry experience.
- Prioritizes quality through controlled production processes, including weekly coffee roasting and in-house baking.
- Maintains high standards via daily internal and external audits.
- Committed to delivering value-for-money with products that are competitively priced against rivals.
Angel’s Pizza
- Established in December 2009 in Makati by Figaro Coffee Systems Inc.
- Rapid expansion with over 70 outlets across various regions in the Philippines.
- Known for high-quality, hand-tossed pizzas made from fresh (never frozen) dough and quality ingredients.
- Competitive pricing structure providing great value compared to local and international chains.
- Offers a diverse menu including pizza, pasta, and combos, designed for a family-friendly atmosphere.
- Multiple store formats: full stores in strategic locations, express outlets in malls, and sliced booths in educational institutions.
Customer Service Representative Role
- Acts as the telephone operator and accurately endorses customer orders.
- Resolves complaints via phone, email, or social media.
- Handles account verification, cancellations, upgrades, and assists with order placements.
Tien Ma's Restaurant
- Opened in January 2015, established by a Taiwanese couple in Quezon City.
- Specializes in authentic Chinese cuisine with family recipes.
- Famous for Xiao Long Bao, touted as the best in the Philippines using authentic Taiwanese ingredients.
- Established a new branch in December 2023 on Constellation St., Makati.
Cafe Portofino
- Offers a variety of affordable drinks, snacks, and meals, including sandwiches, bunwiches, and selected Angel’s Pizza items.
- Operates under Figaro Group Express and has locations in Valenzuela, Biñan, and Makati.
Figaro Coffee Company
- Founded in April 1993, with the first store in Glorietta III, Ayala Mall.
- Named after the opera “Figaro” to resonate with an Italian/European concept.
- Positions itself as a preferred specialty coffee brand in the Philippines and globally.
Corporate Values
- Passion for Excellence: Commitment to being the best in all endeavors.
- Teamwork: Collective effort to achieve common goals.
- Leadership: Proactive approach in all pursuits to yield positive outcomes.
- Responsibility and Professionalism: Delivering exceptional results as a standard.
- People-Oriented: Prioritizing customer service across cultures.
- Humility: Acknowledging strengths while recognizing a higher guidance.
Figaro Store Models
- Full Store: 60-80 sqms, full food and beverage offerings, breakfast options, smoking/non-smoking sections.
- Kiosk: 20-40 sqms, complete line of beverages, pastries, and light meals.
- Cart: 15-20 sqms, ideal for schools and hospitals, offering beverages and pastries.
Figaro Group Commissary
- Utilizes production expertise to offer customized and large-volume food products to institutional clients.
- Product range includes ready-to-eat meals, baked goods, frozen food, and customized coffee blends.
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Description
Explore the Figaro Group's New Talent Orientation program, designed for new employees in the expansive Figaro restaurant chain. Learn about the company's history, commitment to quality, and diverse food offerings centered around Filipino culture.
