Figaro Coffee Systems New Talent Orientation

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Questions and Answers

What is the primary product offered by ANGEL’S PIZZA SLICED BOOTH?

Only pasta dishes

Pizza and selected beverages (correct)

Pizza, pasta, and salads

Full menu of food and drinks

What are the key responsibilities of a Customer Service Representative at Angel's Pizza?

Design promotional materials

Manage inventory and supplies

Serve as the telephone operator and resolve complaints (correct)

Conduct market research

Who established Tien Ma’s restaurant?

Local Filipino chefs

An Italian couple

A group of culinary artists

A Taiwanese family (correct)

What dish is Tien Ma's best seller?

Xiao Long Bao Signup and view all the answers

When did the first Figaro Store open?

1993 Signup and view all the answers

Which of the following statements is true about Café Portofino?

It offers a variety of affordable drinks and snacks Signup and view all the answers

What inspired the name 'Figaro' for the Figaro Coffee Company?

An Italian/European concept Signup and view all the answers

Where is the first branch of Tien Ma's located?

Quezon City Signup and view all the answers

What is the main priority of Figaro Group regarding their products?

To ensure high quality products Signup and view all the answers

Which of the following statements about Angel’s Pizza is correct?

Angel's Pizza was established in December 2009. Signup and view all the answers

What distinguishes Angel's Pizza's pizzas from those of its competitors?

They prepare pizzas using fresh, never frozen dough. Signup and view all the answers

What is one of the key strategies used by Figaro Coffee Systems to maintain quality?

Implementing daily internal and external audits Signup and view all the answers

How does Angel's Pizza aim to cater to its customers?

By providing a fast, affordable, and quality food experience Signup and view all the answers

Which factor does Figaro Coffee Systems attribute most to its success?

The quality of its employees and customer relations Signup and view all the answers

What thematic ambiance does Angel's Pizza aim to create in its restaurants?

Friendly and accommodating for families Signup and view all the answers

How does Figaro Group ensure competitive pricing?

By controlling their production process effectively Signup and view all the answers

What is the main focus of Figaro's corporate values?

Passion for excellence and teamwork Signup and view all the answers

Which type of Figaro store is described to have a floor area of 60 to 80 sqms?

Full Store Signup and view all the answers

What does Figaro offer in their Commissary's institutional sales?

Customized and large volume products Signup and view all the answers

What is emphasized as a defining characteristic of Figaro's menu offerings?

Affordable yet quality selections Signup and view all the answers

Figaro considers its customers to include which of the following?

Everyone they interact with Signup and view all the answers

What is the floor area range for a Figaro Kiosk?

20 to 40 sqms Signup and view all the answers

Which value reflects Figaro's approach to leadership?

Desire to be first and proactive Signup and view all the answers

Which of the following items is NOT provided by the Figaro Cart model?

Full meals with rice Signup and view all the answers

Study Notes

Figaro Group Overview

Operates over 200 restaurants in the Philippines and international locations.
A Filipino, home-grown food group with over 30 years of industry experience.
Prioritizes quality through controlled production processes, including weekly coffee roasting and in-house baking.
Maintains high standards via daily internal and external audits.
Committed to delivering value-for-money with products that are competitively priced against rivals.

Angel’s Pizza

Established in December 2009 in Makati by Figaro Coffee Systems Inc.
Rapid expansion with over 70 outlets across various regions in the Philippines.
Known for high-quality, hand-tossed pizzas made from fresh (never frozen) dough and quality ingredients.
Competitive pricing structure providing great value compared to local and international chains.
Offers a diverse menu including pizza, pasta, and combos, designed for a family-friendly atmosphere.
Multiple store formats: full stores in strategic locations, express outlets in malls, and sliced booths in educational institutions.

Customer Service Representative Role

Acts as the telephone operator and accurately endorses customer orders.
Resolves complaints via phone, email, or social media.
Handles account verification, cancellations, upgrades, and assists with order placements.

Tien Ma's Restaurant

Opened in January 2015, established by a Taiwanese couple in Quezon City.
Specializes in authentic Chinese cuisine with family recipes.
Famous for Xiao Long Bao, touted as the best in the Philippines using authentic Taiwanese ingredients.
Established a new branch in December 2023 on Constellation St., Makati.

Cafe Portofino

Offers a variety of affordable drinks, snacks, and meals, including sandwiches, bunwiches, and selected Angel’s Pizza items.
Operates under Figaro Group Express and has locations in Valenzuela, Biñan, and Makati.

Figaro Coffee Company

Founded in April 1993, with the first store in Glorietta III, Ayala Mall.
Named after the opera “Figaro” to resonate with an Italian/European concept.
Positions itself as a preferred specialty coffee brand in the Philippines and globally.

Corporate Values

Passion for Excellence: Commitment to being the best in all endeavors.
Teamwork: Collective effort to achieve common goals.
Leadership: Proactive approach in all pursuits to yield positive outcomes.
Responsibility and Professionalism: Delivering exceptional results as a standard.
People-Oriented: Prioritizing customer service across cultures.
Humility: Acknowledging strengths while recognizing a higher guidance.

Figaro Store Models

Full Store: 60-80 sqms, full food and beverage offerings, breakfast options, smoking/non-smoking sections.
Kiosk: 20-40 sqms, complete line of beverages, pastries, and light meals.
Cart: 15-20 sqms, ideal for schools and hospitals, offering beverages and pastries.

Figaro Group Commissary

Utilizes production expertise to offer customized and large-volume food products to institutional clients.
Product range includes ready-to-eat meals, baked goods, frozen food, and customized coffee blends.

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Description

Explore the Figaro Group's New Talent Orientation program, designed for new employees in the expansive Figaro restaurant chain. Learn about the company's history, commitment to quality, and diverse food offerings centered around Filipino culture.