IT231 Test Bank (Module 1 & 2) PDF

I. Multiple Choice Questions / T & F 1. Knowledge workers refers to: a. People who spend most of their workday creating, using, and distributing information. b. Machines and media. c. Data that have been placed into a meaningful context for an end user. d. Information products 2. Roles of IS in bus...

I. Multiple Choice Questions / T & F 1. Knowledge workers refers to: a. People who spend most of their workday creating, using, and distributing information. b. Machines and media. c. Data that have been placed into a meaningful context for an end user. d. Information products 2. Roles of IS in business include the support of: a. E-business operations. b. Data resources c. Business decision making. d. Enterprise collaboration systems 3. E-business applications involve the use of IT to reengineer: a. Cross-functional informational systems b. Business processes to support e-business operations. c. Management support systems d. Types of information systems 4. Management support systems are used to support: a. End users b. Knowledge workers c. Sales managers with Web-based decision support systems. d. Data or information processing 5. E-commerce involves using information technology for online business transactions to: a. Enhance data security. b. Gain a strategic advantage over competitors. c. Improve network infrastructure. d. Develop management information systems 6. Information system is a term used to describe: a. A group of interrelated components with a clearly defined boundary. b. The execution of activities to convert data into information. c. A system that uses people, hardware, software, and network resources to collect, transform, and disseminate information within an organization. d. The support of business processes and operations. 1|Page www.MoussaAcademy.com 00201007153601 7. Computer-based information system refers to: a. An information system using computers and their hardware and software. b. Data resources c. Enterprise collaboration systems d. Control 8. End users are defined as: a. People who spend most of their workday creating, using, and distributing information. b. Knowledge workers c. Anyone who uses an information system or the information it produces. d. Roles of IS in business 9. E-business applications utilize: a. Groupware tools to support collaboration among networked teams. b. Data resources c. Information system activities d. The Internet, corporate intranets, and interorganizational extranets for e-business operations. 10. E-commerce involves: a. Enhancing communication within an organization. b. Using the keyboard of a computer to enter data. c. The buying, selling, marketing, and servicing of products over the Internet and other networks. d. Supporting oil refinement processes. 11. Enterprise collaboration systems use: a. Control b. Roles of IS in business c. Groupware tools to support collaboration among networked teams. d. Information 12. System is defined as: a. Making adjustments to a system’s components so that it operates properly. b. A group of interrelated components with a clearly defined boundary working together toward the attainment of a common goal. c. Data about a system’s performance. d. People who develop and operate information systems. 13. Feedback refers to: a. Using the keyboard of a computer to enter data. b. Computing loan payments. c. Printing a letter you wrote using a computer. d. Data about a system’s performance. 14. Control involves: a. Making adjustments to a system’s components so that it operates properly. b. Having a sales receipt as proof of a purchase. c. Support of business processes and operations d. Developing successful information system solutions 2|Page www.MoussaAcademy.com 00201007153601 15. Data are: a. Facts or observations. b. A major challenge for business managers and professionals today. c. Data that have been placed into a meaningful context for an end user. d. End users and information systems professionals. 16. Processing involves: a. Types of information systems b. Converting data into information. c. Software resources d. Feedback 17. Information system activities encompass: a. Machines and media. b. Management information systems c. An information system that uses people, hardware, software, network, and data resources d. Converting data into information. 18. Hardware resources encompass: a. Machines b. Programs c. Cross-functional informational systems d. Roles of IS in business 19. Media include: a. Magnetic disks, optical disks, and paper forms. b. Computers, disk drives, video monitors, and printers as examples. c. Programs and procedures. d. Information system activities. 20. Software resources encompass: a. Programs and procedures. b. Management information systems c. Machines d. Data resources 21. Programs are: a. A set of instructions for a computer. b. A set of instructions for people. c. End users and information systems professionals. d. Information products 22. Procedures are: a. A set of instructions for people. b. Machines c. Information system activities d. Data resources 3|Page www.MoussaAcademy.com 00201007153601 23. Data resources should be viewed the same way as: a. Information system activities b. Management support systems c. Operations support systems d. A major challenge for business managers and professionals today. 24. End users and information systems professionals are categorized as: a. Types of information systems b. Roles of IS in business c. Hardware resources d. Machines 25. Input refers to: a. Using the keyboard of a computer to enter data. b. Computing loan payments. c. Printing a letter you wrote using a computer. d. Saving a copy of the letter on a magnetic disk. 26. Processing involves activities such as: a. Computing loan payments. b. Saving a copy of the letter on a magnetic disk. c. Having a sales receipt as proof of a purchase. d. Developing successful information system solutions. 27. Output refers to: a. Printing a letter you wrote using a computer. b. Developing successful information system solutions. c. Data that have been placed into a meaningful context for an end user. d. Information products. 28. Storage involves a. Developing successful information system solutions. b. Having a sales receipt as proof of a purchase. c. Saving a copy of the letter on a magnetic disk. d. Data that have been placed into a meaningful context for an end user. 29. Control is important for: a. Developing successful information system solutions. b. Making adjustments to a system’s components so that it operates properly. c. E-business applications. d. Information. 4|Page www.MoussaAcademy.com 00201007153601 30. Information can be viewed as: a. Developing successful information system solutions. b. Data that have been placed into a meaningful context for an end user. c. Knowledge workers. d. Machines. 31. Data or information processing is a type of: a. Information system activities. b. Control. c. Cross-functional informational systems. d. Management support systems. 32. Information system activities involve: a. Machines and media. b. Management information systems. c. Converting data into information. d. Having a sales receipt as proof of a purchase. 33. Information systems that perform transaction processing and provide information to managers across the boundaries of functional business areas. a. Support of business processes and operations. b. Types of information systems. c. Network resources. d. Cross-functional informational systems. Internet-like networks and Web sites inside a company. a. Network resources. b. Intranet. c. Data or information processing. d. Management support systems. 34. Interorganizational Internet-like networks among trading partners. a. Using the Internet, intranets, and extranets to empower internal business operations, e-commerce, and enterprise collaboration. b. Roles of IS in business. c. Types of information systems. d. Extranet. 35. Information systems that focus on operational and managerial applications in support of basic business functions such as accounting or marketing. a. Data should be viewed the same way as any organizational resource that must be managed effectively to benefit all stakeholders in an organization. b. Functional business systems. c. Enterprise collaboration systems. d. Extranet. 36. Data should be viewed the same way as any organizational resource that must be managed effectively to benefit all stakeholders in an organization. This refers to: a. Network resources. 5|Page www.MoussaAcademy.com 00201007153601 b. Roles of IS in business. c. Support of strategies for competitive advantage. d. Data resources. 37. Examples include messages, reports, forms, and graphic images, which may be provided by video displays, audio responses, paper products, and multimedia. This is known as: a. Feedback. b. Information products. c. Information system model. d. Roles of IS in business. 38. These include communications media and network infrastructure. a. People resources. b. Network resources. c. Software resources. d. Machines and media. 39. People who develop and operate information systems. a. Support of business processes and operations. b. End users. c. IS specialists. d. Enterprise collaboration systems. 40. The execution of a set of activities in order to convert data into information. a. Data or information processing. b. Transaction processing systems. c. Process control systems. d. Feedback. 41. Those systems implemented in order to direct physical conversion processes, such as oil refinement. a. Process control systems. b. Management information systems. c. Types of information systems. d. Operations support systems. 42. The second stage of information systems evolution, focused on providing managerial users with information relevant to decision making in the form of predefined reports. a. Cross-functional informational systems. b. Enterprise collaboration systems. c. Management support systems. d. Transaction processing systems. 43. Roles of IS in business include the support of: a. E-business operations. b. Data resources c. Business decision making. d. Enterprise collaboration systems 44. E-business applications involve the use of IT to reengineer: 6|Page www.MoussaAcademy.com 00201007153601 a. Cross-functional informational systems b. Business processes to support e-business operations. c. Management support systems d. Types of information systems 45. Management support systems are used to support: a. End users b. Knowledge workers c. Sales managers with Web-based decision support systems. d. Data or information processing 46. E-commerce involves using information technology for online business transactions to: a. Enhance data security. b. Gain a strategic advantage over competitors. c. Improve network infrastructure. d. Develop management information systems. 47. Computer-based information system refers to: a. An information system using computers and their hardware and software. b. Data resources. c. Enterprise collaboration systems. d. Control. 48. End users are defined as: a. People who spend most of their workday creating, using, and distributing information. b. Knowledge workers. c. Anyone who uses an information system or the information it produces. d. Roles of IS in business. 49. E-business applications utilize: a. Groupware tools to support collaboration among networked teams. b. Data resources. c. Information system activities. d. The Internet, corporate intranets, and interorganizational extranets for e-business operations. 50. E-commerce involves: a. Enhancing communication within an organization. b. Using the keyboard of a computer to enter data. c. The buying, selling, marketing, and servicing of products over the Internet and other networks. d. Supporting oil refinement processes. 51. Enterprise collaboration systems use: a. Control. b. Roles of IS in business. c. Groupware tools to support collaboration among networked teams. d. Information. 52. System is defined as: a. Making adjustments to a system’s components so that it operates properly. 7|Page www.MoussaAcademy.com 00201007153601 b. A group of interrelated components with a clearly defined boundary working together toward the attainment of a common goal. c. Data about a system’s performance. d. People who develop and operate information systems. 53. Feedback refers to: a. Using the keyboard of a computer to enter data. b. Computing loan payments. c. Printing a letter you wrote using a computer. d. Data about a system’s performance. 54. Control involves: a. Making adjustments to a system’s components so that it operates properly. b. Having a sales receipt as proof of a purchase. c. Support of business processes and operations. d. Developing successful information system solutions. 55. Processing involves: a. Types of information systems. b. Converting data into information. c. Software resources. d. Feedback. 56. Hardware resources encompass: a. Machines. b. Programs. c. Cross-functional informational systems. d. Roles of IS in business. 57. Software resources encompass: a. Programs and procedures. b. Management information systems. c. Machines. d. Data resources. 58. Processing involves activities such as: a. Computing loan payments. b. Saving a copy of the letter on a magnetic disk. c. Having a sales receipt as proof of a purchase. d. Developing successful information system solutions. 59. As an example, output refers to: a. Printing a letter you wrote using a computer. b. Developing successful information system solutions. c. Data that have been placed into a meaningful context for an end user. d. Information products. 60. Storage involves: a. Developing successful information system solutions. 8|Page www.MoussaAcademy.com 00201007153601 b. Having a sales receipt as proof of a purchase. c. Saving a copy of the letter on a magnetic disk. d. Data that have been placed into a meaningful context for an end user. 61. Information can be viewed as: a. Developing successful information system solutions. b. Data that have been placed into a meaningful context for an end user. c. Knowledge workers. d. Machines. 62. Using the Internet, intranets, and extranets to empower internal business operations, e-commerce, and enterprise collaboration. a. Enterprise collaboration systems. b. Management support systems. c. Intranet. d. Operations support systems. 63. A system that has the ability to change itself or the environment a. Closed system b. Open System c. Cybernetic System d. Adaptive System 64. A system that is unable to affect or be affected by the surrounding environment a. Closed system b. Open System c. Cybernetic System d. Adaptive System 65. A system that interacts with the systems in its environment a. Closed system b. Open System c. Cybernetic System d. Adaptive System 66. What is a system? A. Hardware, software, and data technologies needed to support communications networks B. A major functional area of business, just as important as any business function C. Instructions that tell the computer what to do with system software D.A collection of elements or components that are organized for a common purpose 67. Buying, selling, marketing, and servicing products, services, and information over computer networks is called: A. E-business B. E-commerce C.E-services D. E-learning 9|Page www.MoussaAcademy.com 00201007153601 68. Monitoring the feedback to determine if the system is meeting its objectives is called A. Input and output B. Processing C. Feedback D. Control 10 | P a g e www.MoussaAcademy.com 00201007153601 I. Multiple Choice Questions / T & F 1. Which key term or concept relates to the statement: "A business must deal with customers, suppliers, competitors, new entrants, and substitutes"? a. Competitive forces b. Value chain c. Lock in customers and suppliers d. Virtual company 2. What key term or concept is exemplified by the statement: "Cost leadership, differentiation of products, and new product innovation are examples"? a. Competitive strategies b. Customer value c. Knowledge-creating company d. Interenterprise information systems 3. An innovation strategy may allow a firm to focus its products or services and gain an advantage in a particular segment or niche of a market. True False 4. When a firm develops ways to differentiate its products from a competitor's, it is pursuing a cost leadership strategy. True False 5. When a firm makes such radical changes to its business processes for producing products and services that it alters the fundamental structure of an industry, it is pursuing an innovation strategy. True False 6. Which concept is associated with the idea of "Using investments in technology to keep firms out of an industry"? a. Create switching costs b. Leverage investment in IT c. Strategic information systems d. Business process reengineering 7. The value chain framework can be used to view a firm as a series, a chain, or a network of basic activities that: A. Add value to its products and services, and thus add a margin of value to the firm. B. Lower costs along the product development chain. C. Create the perception of value and goodwill to employees. D. Create a smooth-flowing chain of events between the supplier and the customer. 8. Which key term or concept best aligns with the statement: "Making it unattractive for a firm’s customers or suppliers to switch to its competitors"? a. Switching costs b. Competitive strategies c. Value chain 1|Page www.MoussaAcademy.com 00201007153601 d. Customer value 9. When a business effectively builds in switching costs, its customers and/or suppliers become reluctant to switch to another competitor. True False 10. A strategic use of information technology would be to leverage investment in information system specialists, hardware, software, databases, and networks from operational uses into strategic applications. True False 11. A customer-focused business can build customer value and loyalty by: A. Making a loyal customer feel special with website personalization B. Letting customers place orders directly, or through distribution partners C. Letting customers check order history and delivery status D. All of the choices are correct. 12. According to the value chain concept, primary processes include such things as the procurement of resources and human resource management that are directly related to the manufacturing of products or delivery of services to the customer. True False 13. A strategic information system can be any kind of information system that uses information technology to help an organization A. gain a competitive advantage B. reduce a competitive disadvantage C. meet strategic enterprise objectives D. all of the choices are correct. 14. A firm can survive and succeed in the long run if it successfully develops strategies to confront the ___ that shape the structure of competition in its industry A. technological innovations B. Competitive business processes C. Competitive forces D. competitive strategies 15. Which concept is described by the statement: "Strategies designed to increase the time, money, and effort needed for customers or suppliers to change to a firm’s competitors"? a. Lock in customers and suppliers b. Create switching costs c. Competitive forces d. Agile company 16. Which of the following is a primary business process? A. Collaborative workflow intranet B. Targeted marketing C. Technology development D. Procurement of resources 2|Page www.MoussaAcademy.com 00201007153601 17. What key term or concept is associated with "Information systems that reengineer business processes or promote business innovation"? a. Interenterprise information systems b. Strategic information systems c. Knowledge management system d. Business process reengineering 18. Performance support, building expert networks, and leveraging organizational know-how are a function of _______________. A. document management B. enterprise intelligence C. information creation, sharing, and management D. All of the choices are correct 19. A(n) strategy is a competitive strategy by which a firm establishes new business linkages with customers, suppliers, competitors, and other companies. A. growth B. low-cost leadership C. differentiation D. alliance 20. A(n) strategy is a competitive strategy by which a firm seeks to become a low-cost producer of products and services in the industry. A. cost leadership B. differentiation C. innovation D. alliance 21. Which key term or concept focuses on the idea that "quality, rather than price, has become the primary determinant in customers choosing a product or service"? a. Customer value b. Competitive strategies c. Value chain d. Competitive forces 22. A(n) strategy is a competitive strategy by which a firm develops unique products or services from those of its competitors, or makes radical business changes that may alter the fundamental nature of the industry. A. alliance B. growth C. differentiation D. innovation 23. What concept highlights how "strategic information systems can be applied to a firm’s business processes and can support activities for competitive advantage"? a. Knowledge-creating company b. Strategic information systems c. Leverage investment in IT d. Agile company 3|Page www.MoussaAcademy.com 00201007153601 24. All of the following are primary business processes, except: A. Customer relationship management B. Targeted marketing C. Technology development D. Just-in-time warehousing 25. Which key term or concept relates to "a business finding strategic uses for the computing and telecommunications capabilities it has developed to run its operations"? a. Virtual company b. Knowledge management system c. Interenterprise information systems d. Leverage investment in IT 26. A(n) ____ strategy is a competitive strategy by which a firm develops ways to differentiate its products and services from those of its competitors A. low cost leadership B. innovation C. differentiation D. growth 27. What concept refers to "Information technology helping a business make radical improvements in business processes"? a. Create switching costs b. Agile company c. Business process reengineering d. Lock in customers and suppliers 28. Organizations are changing from a competitive environment in which mass-market products and services were standardized, long-lived, information-poor, and exchanged in one-time transactions to an environment in which companies compete globally with niche-market products and services that are _______________. A. individualized B. short-lived C. exchanged on an ongoing basis with customers D. All the choices are correct. 29. Business process reengineering is best defined as: A. A key technology to reduce customer late payments B. A radical redesign of business processes to achieve improvements in cost, quality, speed, or service C. A key way to ensure successful improvement in processing D. All of the choices are correct 30. Which key term or concept is associated with "a business prospering in rapidly changing markets while offering its customers individualized solutions to their needs"? a. Value chain b. Agile company c. Competitive strategies d. Knowledge-creating company 31. A company that places a strategic focus on customer value recognizes that 4|Page www.MoussaAcademy.com 00201007153601 A. service, price B. price, quality C. quality, service D. quality, price. 32. What concept represents "a network of business partners formed to take advantage of rapidly changing market opportunities"? a. Competitive forces b. Interenterprise information systems c. Virtual company d. Raise barriers to entry 33. The goal of knowledge management systems (KMS) is to help knowledge workers _______________ important business knowledge. A. create B. organize C. distribute D. All of the choices are correct. 34. Which of the following is a support process? A. Collaborative workflow intranet B. Targeted marketing C. Customer relationship management D. Just-in-time warehousing 35. According to the text, the Internet: A. Has limited competition world-wide B. Has created many ways to enter the market quickly, with relatively low cost C. Has created new entry barriers to competition D. Has decreased prices world-wide 36. Which key term or concept relates to "learning organizations that focus on creating, disseminating, and managing business knowledge"? a. Knowledge-creating company b. Knowledge management system c. Strategic information systems d. Competitive forces 37. An agile company supports all the following except: A. Short-lived products and services B. Standardized products and services C. Information-rich products and services D. Niche market products and services 38. What concept is described as "information systems that manage the creation and dissemination of organizational knowledge"? a. Create switching costs b. Value chain c. Knowledge management system 5|Page www.MoussaAcademy.com 00201007153601 d. Competitive strategies 39. Which of the following is not a strategy of a virtual company? A. Share infrastructure and risk with alliance partners B. Link complementary core competencies C. Migrate from selling products to selling solutions D. Increase concept-to-case time 40. Developing a relationship with a customer such that the customer cannot afford to switch suppliers is an example of: A. Monopolistic enterprise B. Locking in the customer C. Growth strategies D. None of the above is correct 41. Which key term or concept is associated with "using the Internet and extranets to link a company’s information systems to those of its customers and suppliers"? a. Interenterprise information systems b. Virtual company c. Agile company d. Strategic information systems 42. Explicit knowledge deals with: A. Data, documents, and things written down or stored on computers. B. "How-to" knowledge, which resides in workers. C. Using data mining techniques to capture external information. D. All of the choices are correct. 43. Tacit knowledge deals with: A. Data, documents, and things written down or stored on computers. B. "How-to" knowledge, which resides in workers. C. Using data mining techniques to capture external information. D. None of the choices are correct. 44. Using an information system to make customers and/or suppliers reluctant to change to another competitor is called: A. Growth strategy B. Building switching costs C. Creating alliances D. Raising barriers to entry 6|Page www.MoussaAcademy.com 00201007153601