STARLUX Passenger Service Policy PDF

Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Passenger Service Policy CH02-Passenger Need Special Handling Ver...

Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Passenger Service Policy CH02-Passenger Need Special Handling Version: 13 Revise Date: JUL 2024 Department: AOD-AOP-STS Document No.: AOD-AOP-I-001 Reference: STARLUX-AOD-003-PHM Rev.13 CH02-Passengers Need Special Handling – Ver13/ JUL 2024 1  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Declaration 1. The most current policy shall refer to AOD MMO, Notice and the operational manuals in DOC that the training material is for internal training use only and the content may not be the most updated. 2. The training material is uncontrolled when being printed out or shared with non-STARLUX Airlines employees. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 2  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. About Content The text with underline stands for the latest updated information. The text in RED stands for important content. Shall / Must for mandatory requirement. Should / May for preferred requirement. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 3  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Revision Highlight Page Content P.30 Add MEDLINK service handling procedures. P.104-P.116 Revise PPOC to be a CBBG in each cabin classes. P.127 Add STCR handling principle. P.210 Add handover procedure regrading armed law enforcement. P.238-P.239 Add intoxicated passenger signs. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 4  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Agenda No Topic 01 General Policy 02 Passenger with a Disability 03 Special Passenger 04 Passengers Related to Aviation Security 05 Secure Flight Program (SFP) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 5  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Table of contents 01. General Policy General MEDA (medical case) & Non-MEDA case MedLink Service 02. Passenger with a Disability A passenger with Reduced Mobility (PRM) Visually/Hearing/Speech Impaired Service Animal (SVAN) Medical Portable Electronic Devices (M-PED) Airline Supplied Oxygen (AOXY) Stretcher Passenger (STCR) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 6  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Table of contents 03. Special Passenger Pregnant Women & New Mothers Infants Baby Bassinet Children Child Restraint System (CRS) and devices Unaccompanied Minor (UMNR) Young Passenger (YP) Passenger Requiring Extra Seat (EXST) Meet & Assist (MAAS) Dementia CH02-Passengers Need Special Handling – Ver13/ JUL 2024 7  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Table of contents 04. Passengers Related to Aviation Security Inadmissible Passenger (INAD) Deportees (DEPA/DEPU) Armed Law Enforcement Officers Air Marshal Human Smuggling Human Trafficking Passengers with Contagious / Infectious Disease Disruptive / Unruly Passengers Intoxicated Passengers CH02-Passengers Need Special Handling – Ver13/ JUL 2024 8  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Table of contents 05. Secure Flight Program (SFP) General Creating SFP List Adjusting SFP List Secure Flight Category SFP Handling Principle SFP Check-in Process Contact Information CH02-Passengers Need Special Handling – Ver13/ JUL 2024 9  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. 01. General Policy CH02-Passengers Need Special Handling – Ver13/ JUL 2024 10  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. General ⚫ It is prohibited to discriminate against passengers based on disability. ⚫ All Airport Service Agents will be trained concerning awareness and response appropriately to passengers with disability (physical, sensory, mental, and emotional disabilities), including how to distinguish among the differing abilities of individuals with a disability. ⚫ STARLUX has designated Complaint Resolution Officials (CRO) at each airport serving flights operate that begin or end at a U.S. airport who are trained to handle special needs requests and are aware of disability regulations. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 11  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. General ⚫ Special service list will be automatically sent to departure station 24 hours before departure by CM system. ⚫ Inform cabin crew and delivery PIL (Passenger Information List). ⚫ Must not require a disability passenger to travel with an escort except for safety reasons. (14 CFR§ 382.29) ⚫ Must not exclude any disability passenger from any seat or require them sit in any particular seat, except to comply with safety requirements (e.g., Exit row seats) (14 CFR parts §382.87) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 12  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. General ⚫ Escort Requirements (14 CFR parts §382.29) : 1. Stretcher passenger. 2. Passenger with mental disability or having sever hearing and vision impairments, and unable to comprehend or respond to safety instructions. 3. Passenger with severe mobility impairment and unable to evacuate off the aircraft by themselves. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 13  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. General ⚫ Escort Qualifications: 1. At least 16 years old (unless local law differences) 2. Able-bodied person. 3. Able to help disabled passengers. 4. Familiar with the passenger’s health and medication needs. 5. Shall not occupied with other duties and always available. If STARLUX determines an escort is necessary, we will not charge for the ticket fare of the escort. Must arrange adjacent seats suitable for their needs according to the passengers' requirements and the chargeable seat fee can be waived if any. (14 CFR§ 382.29/81) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 14  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. General Must not require passengers with disability to sign a release or waiver to receive transportation or to receive services or accommodations for disability; or a waiver for damage to or Consent Release/Waiver loss of wheelchairs or other assistive devices, or the loss of, death of, or injury to service animals. (14 CFR parts §382.35) STARLUX may deny transportation on a disability-related safety basis if determining that the passenger poses a direct threat by making an individualized assessment. (14 CFR parts §382.19) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 15  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MEDA (medical case) & Non-MEDA case MEDA case MEDIF required. (health condition need to be verified and confirmed) -AOXY (airline supplied oxygen) -STCR (stretcher service on board) MEDIF: Medical Information Form Non-MEDA case MEDIF is not required. -permanently disabled -pregnant within 27 weeks CH02-Passengers Need Special Handling – Ver13/ JUL 2024 16  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MEDA case Reservation made at least 48 hours (2 business days) before STD. Go show MEDA is acceptable (except STCR/AOXY). A valid Certificate of Diagnosis from passenger’s doctor/hospital can be an alternative to Part 2 of MEDIF. MEDIF is recommended to be carried by the passenger throughout the journey. STARLUX Airlines will not require passengers with disabilities to provide a medical certificate as a condition for transportation. However, when safety concerns arise, we may request passengers with disabilities to provide a medical certificate. Certificate of Diagnosis: a written statement from the passenger’s doctor stating that passenger can complete the flight without special medical assistance. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 17  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Certificate of Diagnosis Sample CH02-Passengers Need Special Handling – Ver13/ JUL 2024 18  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MEDIF-Medical Information Form (FORM PPP-0005) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 19  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MEDIF-Medical Information Form (FORM PPP-0005) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 20  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MEDIF-Medical Information Form (FORM PPP-0005) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 21  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MEDIF Validity MEDIF must dated within 10 days of the departure date. MEDIF should be provided MEDA Case Initial departure flight only Each scheduled departure flight Stretcher (STCR) V - Medical Oxygen (AOXY) V - Pregnancy (PREG) - V Communicable Disease (posing threat to others health) - V Medical Condition without extra medical assistance. V - Medical Condition with extra medical assistance. - V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 22  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MEDIF Validity A MEDIF was issued on October 25, 2023. The valid date was until November 04, 2023. Which means if MEDA passenger’s departure date is on November 04, 2023, the MEDIF issued on October 25, 2023, can be used. Access to CM system reservation mode and entry cryptic : DDDDMMM/DDMMM to calculate the days between two date. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 23  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MEDIF Validity How to calculate the valid date of MEDIF? SUN. MON. TUE. WED. THU. FRI. SAT. October 25 26 D-1 27 D-2 28 D-3 Issued Date Available for departure flight use 29 D-4 30 D-5 31 D-6 Available for departure flight use November 1 D-7 2 D-8 3 D-9 4 D-10 The last Valid Date Available for departure flight use 5 6 7 8 9 10 11 CH02-Passengers Need Special Handling – Ver13/ JUL 2024 24  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Go show MEDA acceptance MEDA case condition Go-show A contagious disease that can be transmitted by contact and pose a direct threat Passenger traveling in a stretcher (STCR) (Escort required) Passenger who needs medical oxygen (AOXY) Health Condition Requesting to use MPED for medical reason Expectant mothers in certain stages of pregnancy Any other health conditions that may affect passenger to complete the flight safely. Except for STCR & AOXY, other MEDA case conditions may be accepted as go-show cases, but still need to conduct a detailed evaluation before acceptance (e.g., via MedLink service). CH02-Passengers Need Special Handling – Ver13/ JUL 2024 25  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Go show MEDA acceptance If passenger does not make advance notice, Airport Service Agent may still provide the service or accommodation by making reasonable efforts to the passenger, without delaying the flight. (14 CFR parts §382.27) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 26  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MedLink Service To keep passengers and crew safe while traveling in air or on duty. STARLUX has reached an agreement with MedAire for Fit-to-Fly & In-Flight MedLink service. Service Provider: MedAire video Service Content: An online medical advisory service provided by doctors. Provide both in-flight medical guidance and on-ground passenger fit-to-fly assessment. Fit-to-fly assessment conditions: 1. Go-show MEDA case Passengers with no Certificate of Diagnosis from attending doctor dated within 10 days. 2. Passenger has medical concern on travel day Including MEDA passenger’s health condition is incompatible with the MEDIF. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 27  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MedLink Service - Handling Procedure Contact MedLink for pre-flight passenger fit-to-fly assessment. If passenger has the Certificate of Diagnosis from the attending physician or MEDIF, send it to MedLink through email for reference. MedLink medical team will make an assessment by speaking to passenger directly or according to the information provided by station and make travel recommendations to station over the phone base on passenger's health conditions. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 28  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MedLink Service - Handling Procedure Fit to flight assessment – OK to board 1. Note down MedLink case number provided via phone call and add “Print on Board Service List” comment via CM system with the content: “Fit to Fly per MedLink x case no xxxxxxx” and shall add relevant service code as well. 2. MEDIF required, a fit-to-fly recommendation from MedLink can be an alternative to Part 2 of MEDIF. 3. Prepare a MEDIF copy as an onboard document to CIC due MEDIF details will not be recorded in PNR in go-show MEDA case. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 29  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MedLink Service - Handling Procedure CH02-Passengers Need Special Handling – Ver13/ JUL 2024 30  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MedLink Service – Contact Information Tel : +886-2-6619-9207 (Open 24/7, English & Chinese available) Mail : [email protected] Information needed: 1. Flight number 2. Departure station 3. Destination 4. Estimated flight duration 5. Passenger’s health condition Must noted down the case number through MedLink phone call. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 31  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MedLink Service - Request for curbside medical assistance ⚫ In case of in-flight emergency, if MedLink determines Emergency Medical assistance (e.g., ambulance) is needed upon arrival, MedLink will coordinate with flight dispatch or local ground operations to have Emergency Medical Services meet the aircraft on arrival. ⚫ If stations only accept applications through Airline, MedLink will contact SM of the arrival stations for further assistance. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 32  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MedLink Service – Go-Show MEDA Case Go-Show MEDA A. With diagnosis certificate case : 1. phone call contact MedLink 1. No advance 2. e-mail the certificate. notice. Fit to fly 2. Onsite health assessment condition is incompatible B. Without diagnosis certificate - with MEDIF. phone call contact MedLink CH02-Passengers Need Special Handling – Ver13/ JUL 2024 33  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. MedLink Service – Go-Show MEDA Case OK to board Complete MEDIF. 1. Add “Print on board service list” comment : Airport Service Agent Fit to fly per MedLink case no. xxxxxx. shall delivery a copy of 2. Add SSR : MEDA MEDIF to CIC. Alternative to Part 2 of MEDIF: Against travel 1. A valid Certificate of Diagnosis from the Add “List Only” comment : Against travel per passenger's attending physician. MedLink case no xxxxxx. 2. Fit-to-Fly recommendation from MedLink. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 34  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. 02. Passenger with a Disability CH02-Passengers Need Special Handling – Ver13/ JUL 2024 35  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Passenger with a Disability ⚫ Passengers with Reduced Mobility (PRM) ⚫ Visually/Hearing/Speech Impaired (BLND/DEAF) ⚫ Passenger accompanied by Service Animal (SVAN) ⚫ Passenger Require Medical Assistance ⚫ Medical Portable Electronic Devices (M-PED) ⚫ Airline Supplied Oxygen (AOXY) ⚫ Stretcher Passenger (STCR) ⚫ Stretcher Passenger Requested AOXY CH02-Passengers Need Special Handling – Ver13/ JUL 2024 36  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Definition ⚫ Require individual attention or assistance on enplaning / deplaning, during flight and during ground handling. ⚫ With physical or mental disability or a medical condition. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 37  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. A passenger with Reduced Mobility (PRM) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 38  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Definition ⚫ A passenger with Reduced Mobility (PRM) is one who is unable to utilize air transport facilities and services without special assistance because of illness, injury, age, congenital malfunction, or other temporary or permanent incapacity or disability. ⚫ Usually considered as a Non-MEDA case. ⚫ Mobility aids for PRM are free of charge. Provide the packaging for the removed-battery of battery-powered wheelchair / mobility aids and must reassemble them to return to passenger. (14 CFR parts §382.127/129) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 39  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. General ⚫ Go-show is acceptable. ⚫ When go-show wheelchair passengers request to check in their own wheelchair, Airport Service Agent shall inform Load Controller for verification. ⚫ Board first and deplane last. Never leave an accompanied or unaccompanied wheelchair passenger unattended for more than 30 minutes unless the passenger explicitly requests. (14 CFR parts §382.103) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 40  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Wheelchair Service Request Time Service Recommended request time before STD Wheelchair Service 24 hours Check-in 48 hours battery-powered wheelchair (2 business Days) Battery-operated mobility aids can only be carried by PRM. Remark Web application: https://www.starlux-airlines.com/en- TW/Support/application/wheelchairsand-mobility-aids CH02-Passengers Need Special Handling – Ver13/ JUL 2024 41  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Wheelchair Service Type Wheelchair Definition Service Codes Definition Type Codes WCHR R for Ramp WCMP Manpower Powered by a dry cell battery or non- WCHS S for Steps WCBD spillable wet battery WCHC C for Cabin Seat WCBW Powered by a spillable wet cell battery WCLB Powered by a lithium battery WCIC Wheelchair Placed In Cabin Wheelchair on Board Provided by WCOB Airline CH02-Passengers Need Special Handling – Ver13/ JUL 2024 42  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Wheelchair Service at Each Stage Remote Remote Check-in Boarding Cabin In Cabin Arrival Arrival Bay Bay Counter Gate Seat Flight Seat Gate Hall (DEP.) (ARR.) WCHR V V V V WCHS V V V* V* V V WCHC V V V* V V V* V V *: Lift car required. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 43  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Lift Car for Wheelchair CH02-Passengers Need Special Handling – Ver13/ JUL 2024 44  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. WCHC Seat Arrangement Aircraft Type WCHC Restriction A321 A330 & A350 Suggested to be assigned on a moveable aisle armrest seat. For A321: WCHC must sit in a row without any other wheelchair passengers. For A330 & A350: Only 2 WCHC can sit in the same row, each using a different aisle. No other incapacitated passengers (e.g., blind, deaf, or other wheelchair users) are allowed in same row. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 45  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Wheelchair Service for all Aircraft Type Aircraft Type A321-neo A330-941 A350-941 Wheelchair Type WCOB Acceptable Acceptable Acceptable WCIC (WCMP/WCLB*) Acceptable Acceptable Acceptable WCMP Acceptable Acceptable Acceptable Battery-Powered Wheelchair Acceptable Acceptable Acceptable (WCBW/WCBD/WCLB) *: Refer to WCIC dimension and restrictions.(P.43) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 46  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. WCIC (wheelchair placed in cabin) Dimension (cm) Aircraft Type Quota Location Depth * Width * Height A321-neo 1 Business Class Stowage (S1) 91x 42 x 93 cm/Max 33kg A330-941 1 Economy Class Stowage(C5) 91 x 33 x 106 cm/Max 22kg A350-941 1 Economy Class Stowage(C5) 91 x 33 x106 cm/Max 52kg NOTE: 1. The dimension will be checked upon reservation. The actual aircraft type may be different subject to the flight rotation of the day. 2. PRM is allowed to bring their WCLB as WCIC, only when batteries have been removed from wheelchair and shall be kept by passenger with strong packaging, the wheelchair then can be stored in the cabin storage as a manual wheelchair. 3. Refer to: (AOD Notice) Update on the Preparation of Notification to Captain (NOTOC) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 47  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. WCIC Cabin Storage Location A321 neo A330-941 A350-941 CH02-Passengers Need Special Handling – Ver13/ JUL 2024 48  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. WCOB (Wheelchair on Board Provided by Airline) Maximum Aircraft Quantity Location Weight Type Limit A321-neo Business Class Stowage (S2) A330-941 1 Economy Class Stowage (C5) 250 kg A350-941 Economy Class Stowage (C3) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 49  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Wheelchair Dimension Limitation Aircraft Dimension Limitation Weight Limitation Height Limitation Type (D+W+H) A321 neo Max 101 cm/40 in A330-941 ≤ 203 cm Less than 50 kg Max 150 cm/59 in A350-941 If wheelchair > 50kg, shall have to ask for permission. If wheelchair over the limitation and cannot be laid on its side, then reject acceptance. (e.g., WCBW with non- removeable battery) WCMP which cannot be laid on its side can be accepted in A321 cargo bulk hold with a height limitation Max 105 cm/41 in. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 50  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Wheelchair Handling at Airport WCMP - Check weight, dimensions Special service list dispatched to departure station 24 hours prior Examine the wheelchair size & weight. departure. Battery Power Wheelchair - Check weight, dimensions, battery type After TPELZ 1. Verify the related CED-RMS will documents and examine evaluation, will Special service forward the wheelchair. reply to RMS list dispatched information to and copy to to departure 2. Designated TPELZ for stations with all station 24 hours labels/tags/ bags shall be acceptance battery-related prior departure. attached for carriage. permission. documentation. 3. Prepare NOTOC. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 51  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. NOTOC (Notification to Captain) 1. GIC must always check the accuracy of information shown on NOTOC. 2. ALS is responsible to fill in the loading position if the DG/special load is loaded in cargo hold. 3. Do not leave columns blank, crosses out the blank if necessary. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 52  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. NOTOC (Notification to Captain) 白色聯：由該航班 PIC 留存。 Leave white copy to PIC for reference. 1. GIC 於登機前將 NOTOC 交由 ALS 填寫 裝載訊息並簽署。 The GIC shall submit the NOTOC to the ALS before boarding for completion of loading information and signature. 2. 確認資訊正確及完整簽署無誤後，由 GIC 遞交予該航班 PIC。 After confirming that the information is accurate and complete with no errors, the GIC shall submit it to the PIC of the respective flight. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 53  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. NOTOC (Notification to Captain) 黃色聯：由裝載單位留存，並需將 NOTOC （照片檔或掃描檔）以電子郵件方式提供予 TPE CLC ([email protected]) 備存。 The yellow copy: Retained by the loading unit. The NOTOC (photo or scanned file) must be provided to TPE CLC (lcs@starlux- airlines.com) via email for archiving. 綠色聯：由運務單位留存，並需將 NOTOC （照片檔或掃描檔）以電子郵件方式，於航班 起飛前傳至 OCC ([email protected])。 The green copy: Retained by the station. The NOTOC (photo or scanned file) must be provided via email to OCC (occ@starlux- airlines.com) prior to the flight airborne. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 54  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. NOTOC (Notification to Captain) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 55  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Wheelchair Labels/Tags/Item Delivery At Aircraft tag Wheelchair label / Battery label (AOD-1009) (AOD-1405/1406) Operator Approved label (AOD-1011) Plastic Bag For Baby Stroller &Wheelchair (Purple/White) (AOD2001/2002) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 56  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Visually/Hearing/Speech Impaired CH02-Passengers Need Special Handling – Ver13/ JUL 2024 57  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Definition Service Codes Definition Passengers who are completely impaired DEAF in their hearing ability are considered incapacitated passengers Blind persons herein refer to those who BLND have limited vision or total vision loss. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 58  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Handling Principle ⚫ Usually considered as Non-MEDA cases. ⚫ No number limitation. ⚫ Board first and deplane after others. ⚫ Recognize the requests/needs of passengers and use the most common methods to communicate, e.g., writing notes, braille cards, etc. ⚫ Must not near the emergency exit seats. ⚫ TPE: Notify CSD-SMS for loading extra safety instructions braille cards (2 Safety Instructions Braille Cards will be loaded on each flight.); ⚫ Outstations: GIC shall notify CIC of the condition that Safety Instruction Braille Cards will be used by turns. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 59  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Tips for DEAF Assistance 1. Make eye contact and keep it while you are talking. Try not to look cover your mouth as many deaf people rely on lip reading to help them understand you. 2. Move away from background noise. Make sure your face is not in shadow and there are no strong lights or sunshine in their eyes. 3. Speak clearly, slowly and steadily. 4. Repeat and re-phrase if necessary. 5. Don’t be afraid to write or draw to help understanding. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 60  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. BLND Passenger Status Unaccompanied Accompanied by Accompanied by Adult Passenger Service Animal (SVAN) If the passenger insists can travel independently, STARLUX cannot force the passenger to travel with a companion. Only if the passenger is unable to understand the safety briefing. (14 CFR parts §382.29) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 61  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Tips for BLND Assistance 1. Introduce yourself in a normal tone. 2. Normally stand alongside the person you’re guiding and hold out your arm slightly for them to hold on. 3. Let them know if stairs go up or down and mention any potential hazards ahead. How may I help you with? CH02-Passengers Need Special Handling – Ver13/ JUL 2024 62  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Tips for BLND Assistance 4. To guide guests to their seats, place a hand on the back of their seat and say goodbye when leaving. 5. In the lounge, read the menu and serve meals individually. 6. Introduce the table setting or environment by clock position. 7. Passengers should be notified if there is a need to change the placement of items as visually impaired individuals have their own classification and positioning of items. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 63  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. BLND Passenger Status Unaccompanied Accompanied by Accompanied by Adult Passenger Service Animal (SVAN) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 64  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Escorting Service The assistance of escorting unaccompanied visually impaired passengers to/from the gate will be provided only when the passenger requests. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 65  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. BLND Passenger Status Unaccompanied Accompanied by Accompanied by Adult Passenger Service Animal (SVAN) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 66  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Passenger Accompanied by Adult Passenger ⚫ Escort Qualifications: 1. At least 16 years old (unless local law differences) 2. Able-bodied person. 3. Able to help disabled passengers. 4. Familiar with the passenger’s health and medication needs. 5. Shall not occupied with other duties and always available, e.g., needs to take care of infant. If STARLUX determines an escort is necessary, we will not charge for the ticket fare of the escort. Must arrange adjacent seats suitable for their needs according to the passengers' requirements and the chargeable seat fee can be waived if any. (14 CFR§ 382.29/81) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 67  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Service Animal (SVAN) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 68  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Passenger Status Unaccompanied Accompanied by Accompanied by Adult Passenger Service Animal (SVAN) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 69  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Definition Service Codes Definition A Service Animal is a dog regardless of breed or type that is individually trained to do work or perform tasks for the benefit of a qualified SVAN individual with a disability, including a physical sensory, psychiatric, intellectual, or other mental disability. Emotional support animals(ESAN), comfort animals, companionship animals and service animals in training are not service animals. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 70  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Passenger Accompanied by Service Animal Limited to dogs only and free of charge. Maximum 2 dogs per passenger, no limited numbers per flight. Must be a minimum age of 4 months. Must be leashed and always kept beside the passenger, only water can be fed during flight. Related documents should be checked. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 71  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Passenger’s Declaration of Service Animal Form(FORM PPP-0007) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 72  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. U.S. DOT Service Animal Air Transportation Form CH02-Passengers Need Special Handling – Ver13/ JUL 2024 73  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. U.S. DOT Service Animal Relief Attestation Form CH02-Passengers Need Special Handling – Ver13/ JUL 2024 74  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Required Forms Route Duration Required Forms To/From all No limitation Passenger’s Declaration of Service Animal (FORM PPP-0007) countries except US < 8 hours U.S. DOT Service Animal Air Transportation Form To/From the (e.g., TPE-GUM) US ≥ 8 hours 1. U.S. DOT Service Animal Air Transportation Form (e.g., TPE-SFO) 2. U.S. DOT Service Animal Relief Attestation Form < 8 hours ✓ NRT-TPE-GUM (e.g., NRT-TPE-GUM) Passenger’s Declaration of Service Animal (FORM PPP-0007) ✓ NRT-TPE-GUM Flight U.S. DOT Service Animal Air Transportation Form including the ≥ 8 hours ✓ NRT-TPE-SFO US route (e.g., NRT-TPE-SFO) Passenger’s Declaration of Service Animal (FORM PPP-0007) ✓ NRT-TPE-SFO 1. U.S. DOT Service Animal Air Transportation Form 2. U.S. DOT Service Animal Relief Attestation Form CH02-Passengers Need Special Handling – Ver13/ JUL 2024 75  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Seat Arrangement 1. Can not occupy a seat. 2. Prefer window seats, can not located in exit seat. 3. Passenger and 1 escort may select seats in advance for free. 4. In case the dogs are too big, too heavy or bringing 2 dogs: a. Extra seats can be purchased in advance. b. Move passenger to another seat in the same cabin class, if available on the aircraft. c. Passengers can check it “in cargo hold” as AVIH without additional charge. d. Move passengers to another flight that has sufficient seats available operated by STARLUX without extra charge. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 76  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Handling Principle ⚫ Airport Service Agent shall send telex and orally confirm with Load Controller the passenger’s seat number, the dogs’ weights, and the numbers. ⚫ Go-Show SVAN: 1. Complete the required forms before acceptance. 2. The signed forms should be filed at station. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 77  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Deny Transport 1. The dogs pose a threat to the health or safety of others, such as running freely, barking, growling repeatedly, biting, jumping on people, or urinating or defecating in the cabin or gate area. 2. The carriage would violate applicable safety or health requirements of the local government. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 78  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. How to determine whether the dogs as service animal that can be accepted for transport? 1. Ask passenger what task the dogs has been trained to perform. 2. Observe if dogs behaves properly as trained. 3. Check physical indicators, such as harnesses or vests on the dogs. Service Dog Etiquette 1. Speak to the handler rather than the service dog. 2. DON'T touch the dog without asking permission. 3. DON'T offer food. 4. DO treat the handler with sensitivity and respect. 5. DO inform the handler if a service dog approaches you. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 79  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Passenger Require Medical Assistance Some passengers need special medical considerations when they travel. In some cases, this may be considered as a MEDA case and requiring MEDIF as a clearance for fitness to fly from STARLUX Occupational Safety & Health Div. (SHD). CH02-Passengers Need Special Handling – Ver13/ JUL 2024 80  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Q&A Q : What do we do if passenger needs medications and needles on board? A: 1. A prescription or note from a registered physician is required. 2. The passenger or the escort must be able to self-administer the procedure. 3. Medical supplies should be clearly labeled and carried off the cabin when disembarkation. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 81  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Q&A Q : What do we do if a passenger requires refrigeration of medication inflight? A: 1. STARLUX does not offer refrigeration service. 2. Less than 2.5kg/5.5 lbs. dry ice with proper packing can be used by passengers. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 82  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Medical Portable Electronic Devices (M-PED) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 83  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Definition Service Codes Definition PPOC Personal Portable Oxygen Concentrator MEQT All medical equipment other than PPOC. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 84  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Handling Principle – Equipment Must comply with Dangerous Goods and CBP regulations. Must meet FAA standards and attach with “ Approved for use in aircraft” label. 150% power supply should be prepared for flight duration, JX can not provide the in-seat power supply. Must not interfere with aircraft navigation. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 85  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Medical Portable Electronic Devices (M-PED) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 86  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Handling Principle – Service Recommended to request the service at least 48hours (2 business day) before STD. Go-show M-PED is accepted. Allowed to carry without additional charge. Passenger request to use M-PED for medical reasons are considered as MEDA case , MEDIF is required to provide at initial flight departure. MEDIF will not be required for passengers who :  Use portable hearing aids and/or heart pacemakers.  Use a CPAP, BIPAP, or PPOC machine for sleeping or comfort reasons inflight. If there is any reasonable doubts on passenger’s condition, MEDIF may be required. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 87  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Handling Principle – Seat Arrangement Airport Service Agent arranges the passengers who traveling with medical equipment shall avoid obstructing the evacuation path, must not arrange at :  Emergency exit seats.  Seat behind the partition. (Due to the absence of storage space under the front seats, seating arrangements cannot be made for the row behind the partition.) CH02-Passengers Need Special Handling – Ver13/ JUL 2024 88  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. M-PED to Be a CBBG If the passenger needs to use the device during take-off/landing, the passenger will need to purchase CBBG service which is appropriate for accommodating PPOC and medical equipment. M-PED to be a go-show CBBG ✓ For TPE station : Airport Service Agent shall confirm with CIC that there are enough extra extension seatbelts loaded by EMD. ✓ For out station : ONLY 1 M-PED can be a go-show CBBG due to the number of extension seat belts is insufficient. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 89  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Refer to Gate-To-Gate PED Program published by CFD for most updated list. AirSep FreeSytle A321-neo A330-941 A350-941 Size : 21.8x15.5x9.1 cm / 8.6x6.1x3.6 in Weight : 2.2kg / 4.4 lb First - - CBBG Business V CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 90  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) AirSep FreeSytle 5 A321-neo A330-941 A350-941 Size : 27.2x16.8x11.2 cm/10.7x6.6x4.4 in Weight : 2.8kg / 6.2 lb First - - CBBG Business V CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 91  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) AirSep Focus A321-neo A330-941 A350-941 Size : 16.4x12.2x6.1 cm/6.4x4.8x2.4 in Weight : 0.8kg / 1.75 lb First - - CBBG Business V CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 92  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Delphi RS-00400 A321-neo A330-941 A350-941 Size : 29.5x18.8x11.7 cm/11.6x7.4x4.6 in Weight : 4.4kg / 9.8 lb First - - CBBG Business V CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 93  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Oxus RS-00400 A321-neo A330-941 A350-941 Size : 29.5x19.1x11.7 cm/11.6x7.5x4.6 in Weight : 4.5kg / 10.0 lb First - - CBBG Business V CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 94  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Inogen One G3 A321-neo A330-941 A350-941 Size : 22.2x7.6x18.4 cm/8.8x3.0x7.3 in Weight : 2.2kg / 4.8 lb First - - CBBG Business V CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 95  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Inogen One G4 A321-neo A330-941 A350-941 Size : 18.3x6.9x15.0 cm/7.2x2.7x5.9 in Weight : 1.3kg / 2.8 lb First - - CBBG Business V CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 96  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Inova Labs LifeChoice Activox A321-neo A330-941 A350-941 Size : 23.1x20.1x11.2 cm/9.1x7.9x4.4 in Weight : 2.0kg / 4.8 lb First - - CBBG Business V CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 97  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Inova Labs LifeChoice or A321-neo A330-941 A350-941 International Biophysics LifeChoice Size : 24.1x19.1x7.9 cm/9.5x7.5x3.1 in Weight : 2.2kg / 4.9 lb First - - CBBG Business V CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 98  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Invacare XPO2 / XPO 100 A321-neo A330-941 A350-941 Size : 25.4x17.8x10.2 cm/10.0x7.0x4.0 in Weight : 3.4kg / 7.3 lb First - - CBBG Business V CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 99  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Respironics EverGo A321-neo A330-941 A350-941 Size : 30.5x15.2x21.6 cm/12.0x6.0x8.5 in Weight : 3.0kg / 6.6 lb First - - CBBG Business V CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 100  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Precision Medical EasyPulse 4150 A321-neo A330-941 A350-941 Size : 25.7x16.5x11.4 cm/10.1x6.5x4.5 in Weight : 3.0kg / 6.6 lb First - - CBBG Business V CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 101  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Precision Medical EasyPulse 4130 A321-neo A330-941 A350-941 Size : 21.6x16.5x11.4 cm/8.5x6.5x4.5 in Weight : 2.2kg / 4.9 lb First - - CBBG Business V CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 102  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) VBox Trooper A321-neo A330-941 A350-941 Size : 18.4x7.1x15.2 cm/7.3x2.8x6.0 in Weight : 1.7 kg / 3.8 lb First - - CBBG Business V CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 103  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) AirSep LifeStyle A321-neo A330-941 A350-941 Size : 13.9x41.4x18.4 cm/5.5x16.3x7.3 in Weight : 4.4 kg / 9.8 lb First - - CBBG Business CBBG CBBG CBBG Premium - - V Economy CBBG V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 104  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) (Caire) SeQual eQuinox / A321-neo A330-941 A350-941 Oxywell (model 4000) Size : 34.5x26.9x18.8 cm/13.5x10.5x7.4 in Weight : 6.4 kg / 14.0 lb First - - CBBG Business CBBG CBBG CBBG Premium - - V Economy V CBBG V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 105  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) DeVilbiss Healthcare iGo A321-neo A330-941 A350-941 Size : 38.0x28.0x20.0 cm/15.0x11.0x7.8 in Weight : 8.6 kg / 19 lb First - - CBBG Business CBBG CBBG CBBG Premium - - CBBG Economy V CBBG V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 106  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Inogen One A321-neo A330-941 A350-941 Size : 31.5x15.2x29.5 cm/12.4x6.0x11.6 in Weight : 4.5 kg / 9.7 lb First - - CBBG Business CBBG CBBG CBBG Premium - - CBBG Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 107  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Inogen One G2 A321-neo A330-941 A350-941 Size : 27.3x10.0x24.3 cm/10.7x3.9x9.5 in Weight : 3.3 kg / 7.3 lb First - - CBBG Business CBBG CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 108  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Invacare Solo 2 A321-neo A330-941 A350-941 Size : 41.9x27.9x20.3 cm/16.5x11.0x8.0 in Weight : 9.1 kg / 19.9 lb First - - CBBG Business CBBG CBBG CBBG Premium - - CBBG Economy CBBG CBBG V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 109  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Oxylife Independence Oxygen A321-neo A330-941 A350-941 Concentrator Size : 30.5x20.3x20.3 cm/12.0x8.0x8.0 in Weight : 6.8 kg / 14.9 lb First - - CBBG Business CBBG CBBG CBBG Premium - - V Economy V CBBG V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 110  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Precision Medical EasyPulse TOC A321-neo A330-941 A350-941 Size : 37.2x26.7x17.8 cm/14.6x11.0x7.0 in Weight : 5.2 kg / 11.5 lb First - - CBBG Business CBBG CBBG CBBG Premium - - V Economy V CBBG V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 111  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Respironics SimplyGo A321-neo A330-941 A350-941 Size : 29.2x25.4x15.2 cm/11.5x10.0x6.0 in Weight : 4.5 kg / 10.0 lb First - - CBBG Business CBBG CBBG CBBG Premium - - V Economy V V V CH02-Passengers Need Special Handling – Ver13/ JUL 2024 112  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) SeQual SAROS A321-neo A330-941 A350-941 Size : 68.1x11.1 cm/26.8x4.4 in Weight : 5.6 kg / 12.3 lb First - - CBBG Business CBBG CBBG CBBG Premium - - CBBG The passenger shall provide a carrying Economy CBBG CBBG CBBG strap for securing to the cabin seat. CH02-Passengers Need Special Handling – Ver13/ JUL 2024 113  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Sequal Eclipse A321-neo A330-941 A350-941 Size : 49.0x31.2x18.0 cm/19.3x12.3x7.1 in Weight : 8.1 kg / 17.9 lb First - - CBBG Business CBBG CBBG CBBG Premium - - CBBG Economy CBBG CBBG CBBG CH02-Passengers Need Special Handling – Ver13/ JUL 2024 114  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Sequal Eclipse 3 A321-neo A330-941 A350-941 Size : 49.0x31.2x18.0 cm/19.3x12.3x7.1 in Weight : 8.4 kg / 18.4 lb First - - CBBG Business CBBG CBBG CBBG Premium - - CBBG Economy CBBG CBBG CBBG CH02-Passengers Need Special Handling – Ver13/ JUL 2024 115  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Portable Oxygen Concentrators (POC) Sequal Eclipse 5 A321-neo A330-941 A350-941 Size : 49.0x31.2x18.0 cm/19.3x12.3x7.1 in Weight : 8.4 kg / 18.4 lb First - - CBBG Business CBBG CBBG CBBG Premium - - CBBG Economy CBBG CBBG CBBG CH02-Passengers Need Special Handling – Ver13/ JUL 2024 116  Copyright © 2024 STARLUX AOD Training Material. All rights reserved. Positive Airway Pressure Mainly used for the treatment of sleep apnea.