Podcast
Questions and Answers
What is the weight of the Inogen One G3 Portable Oxygen Concentrator?
What is the weight of the Inogen One G3 Portable Oxygen Concentrator?
Which class of service allows the use of the Oxus RS-00400 in an A330-941?
Which class of service allows the use of the Oxus RS-00400 in an A330-941?
In which aircraft does the Inogen One G3 not allow the use in First Class?
In which aircraft does the Inogen One G3 not allow the use in First Class?
What is a common feature between the Oxus RS-00400 and Inogen One G3 regarding their use in aircraft?
What is a common feature between the Oxus RS-00400 and Inogen One G3 regarding their use in aircraft?
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Which Portable Oxygen Concentrator is larger in dimensions?
Which Portable Oxygen Concentrator is larger in dimensions?
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What is the size of the Inova Labs LifeChoice Portable Oxygen Concentrator?
What is the size of the Inova Labs LifeChoice Portable Oxygen Concentrator?
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Which Portable Oxygen Concentrator has a weight of 3.4 kg?
Which Portable Oxygen Concentrator has a weight of 3.4 kg?
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Which class on the A330-941 does not accommodate the Inova Labs LifeChoice?
Which class on the A330-941 does not accommodate the Inova Labs LifeChoice?
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In which classes is the Invacare XPO2 allowed on the A321-neo?
In which classes is the Invacare XPO2 allowed on the A321-neo?
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How does the weight of the Inova Labs LifeChoice compare to that of the Invacare XPO2?
How does the weight of the Inova Labs LifeChoice compare to that of the Invacare XPO2?
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What is the primary reason for STARLUX to offer the MedLink service?
What is the primary reason for STARLUX to offer the MedLink service?
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Which of the following is NOT considered a go-show MEDA case?
Which of the following is NOT considered a go-show MEDA case?
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What is the recommended course of action for an Airport Service Agent when a passenger arrives without prior notice of a MEDA condition?
What is the recommended course of action for an Airport Service Agent when a passenger arrives without prior notice of a MEDA condition?
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What is the time limit for a Certificate of Diagnosis to be valid for a MEDA case?
What is the time limit for a Certificate of Diagnosis to be valid for a MEDA case?
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Which of the following conditions would NOT require a fit-to-fly assessment?
Which of the following conditions would NOT require a fit-to-fly assessment?
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MedLink service is provided by:
MedLink service is provided by:
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What is the primary function of the MedLink service?
What is the primary function of the MedLink service?
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Which of the following is an example of a go-show MEDA case that may require a detailed evaluation?
Which of the following is an example of a go-show MEDA case that may require a detailed evaluation?
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What is the purpose of a Certificate of Diagnosis?
What is the purpose of a Certificate of Diagnosis?
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How long before the departure must the MEDIF be dated?
How long before the departure must the MEDIF be dated?
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Which medical condition requires the provision of extra medical assistance?
Which medical condition requires the provision of extra medical assistance?
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Under what circumstance is the MEDA case used?
Under what circumstance is the MEDA case used?
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Which of the following is NOT a condition listed that requires special handling?
Which of the following is NOT a condition listed that requires special handling?
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Which form must be completed for passengers requiring medical information?
Which form must be completed for passengers requiring medical information?
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What does the 'STCR' designation indicate?
What does the 'STCR' designation indicate?
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Which medical condition is explicitly mentioned as applicable for scheduled flights only?
Which medical condition is explicitly mentioned as applicable for scheduled flights only?
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What is a Service Animal defined as?
What is a Service Animal defined as?
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Which of the following is NOT considered a Service Animal?
Which of the following is NOT considered a Service Animal?
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What is the maximum number of dogs a passenger can bring as Service Animals on a flight?
What is the maximum number of dogs a passenger can bring as Service Animals on a flight?
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What age must a Service Animal be at a minimum to fly?
What age must a Service Animal be at a minimum to fly?
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What is the rule regarding the feeding of Service Animals during a flight?
What is the rule regarding the feeding of Service Animals during a flight?
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Which document is likely required for passengers traveling with Service Animals?
Which document is likely required for passengers traveling with Service Animals?
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What type of training do Service Animals undergo?
What type of training do Service Animals undergo?
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How must Service Animals be kept during a flight?
How must Service Animals be kept during a flight?
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What is the weight of the AirSep LifeStyle Portable Oxygen Concentrator?
What is the weight of the AirSep LifeStyle Portable Oxygen Concentrator?
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Which aircraft model shows a 'CBBG' for Business class with the AirSep LifeStyle?
Which aircraft model shows a 'CBBG' for Business class with the AirSep LifeStyle?
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Which Portable Oxygen Concentrator has a size smaller than the AirSep LifeStyle?
Which Portable Oxygen Concentrator has a size smaller than the AirSep LifeStyle?
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In Economy class, which Portable Oxygen Concentrator has a 'CBBG' for the A330-941?
In Economy class, which Portable Oxygen Concentrator has a 'CBBG' for the A330-941?
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What unique feature is associated with the A350-941 for the Oxywell (model 4000)?
What unique feature is associated with the A350-941 for the Oxywell (model 4000)?
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What is the dimension of the Caire SeQual eQuinox Portable Oxygen Concentrator?
What is the dimension of the Caire SeQual eQuinox Portable Oxygen Concentrator?
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Which Portable Oxygen Concentrator has the highest weight among the options listed?
Which Portable Oxygen Concentrator has the highest weight among the options listed?
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Which class has a 'V' for the Oxywell (model 4000) on the A350-941?
Which class has a 'V' for the Oxywell (model 4000) on the A350-941?
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Study Notes
Passenger Service Policy - STARLUX Airlines
- Version: 13
- Revision Date: July 2024
- Department: AOD-AOP-STS
- Document No.: AOD-AOP-I-001
- Reference: STARLUX-AOD-003-PHM Rev. 13
Declaration
- The most current policy should refer to the AOD MMO, Notice and operational manuals.
- Training materials are for internal training use only and might not be the most updated version.
- Training materials are uncontrolled when printed or shared with non-STARLUX Airlines employees.
About Content
- Underlined text indicates the latest updated information.
- Red text highlights important content.
- "Shall/Must" denotes mandatory requirements.
- "Should/May" denotes preferred requirements or suggestions.
Revision Highlights
- P.30: Add MEDLINK service handling procedures.
- P.104-P.116: Revise Passenger Pre-Boarding Check (PPOC) to be Cabin Baggage Guidance (CBBG) in each cabin class.
- P.127: Add Standardized Transportation Control Requirements (STCR) handling principles.
- P.210: Add handover procedure regarding armed law enforcement.
- P.238-P.239: Add signs for intoxicated passengers.
Agenda
- 01: General Policy
- 02: Passenger with a Disability
- 03: Special Passenger
- 04: Passengers Related to Aviation Security
- 05: Secure Flight Program (SFP)
Table of Contents (General Policy)
- General
- MEDA (medical case) & Non-MEDA case
- MedLink Service
Table of Contents (Passenger with a Disability)
- A passenger with Reduced Mobility (PRM)
- Visually/Hearing/Speech Impaired
- Service Animal (SVAN)
- Medical Portable Electronic Devices (M-PED)
- Airline Supplied Oxygen (AOXY)
- Stretcher Passenger (STCR)
Table of Contents (Special Passenger)
- Pregnant Women & New Mothers
- Infants
- Baby Bassinet
- Children
- Child Restraint System (CRS) and devices
- Unaccompanied Minor (UMNR)
- Young Passenger (YP)
- Passenger Requiring Extra Seat (EXST)
- Meet & Assist (MAAS)
- Dementia
Table of Contents (Passengers Related to Aviation Security)
- Inadmissible Passenger (INAD)
- Deportees (DEPA/DEPU)
- Armed Law Enforcement Officers
- Air Marshal
- Human Smuggling
- Human Trafficking
- Passengers with Contagious/Infectious Disease
- Disruptive/Unruly Passengers
- Intoxicated Passengers
Table of Contents (Secure Flight Program (SFP))
- General
- Creating SFP List
- Adjusting SFP List
- Secure Flight Category
- SFP Handling Principle
- SFP Check-in Process
- Contact Information
General Policy
-
Discrimination against passengers based on disability is prohibited.
-
All staff will be trained on disability awareness and how to distinguish between different disabilities.
-
Designated Complaint Resolution Officials (CROs) at US airports handle special needs requests and are aware of disability regulations.
-
Special service list is automatically sent to departure stations 24 hours before departure.
-
Inform cabin crew and delivery personnel of passenger information.
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Must not require a disability passenger to travel with an escort, except for safety reasons.
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Must not exclude any disability passenger from any seat or require them to sit in a particular seat, except to comply with safety requirements (e.g. exit row seats).
-
Escort Requirements (14 CFR parts §382.29):
- Stretcher passenger.
- Passengers with mental disabilities or severe impairments unable to comprehend safety instructions.
- Passengers with severe mobility impairments unable to evacuate the aircraft by themselves.
-
Escort Qualifications:
- At least 16 years old (unless local law differences).
- Able-bodied person.
- Able to assist disabled passengers.
- Familiar with passenger's medical needs and medications.
- Shall not be occupied with other duties and always available.
-
Must not require passengers with disabilities to sign a release or waiver to receive transportation, services, or accommodations related to their disability, or for damage to or loss of assistive devices.
-
STARLUX may deny transportation on a disability-related safety basis if an individualized assessment determines the passenger poses a direct threat.
MEDA (Medical Case) & Non-MEDA Case
- MEDA case: Requires a MEDIF (Medical Information Form) for health conditions requiring oxygen, stretcher service, or other medical needs needing verification and confirmation.
- Non-MEDA case: Does not require MEDIF and includes permanently disabled or pregnant passengers within 27 weeks.
- Reservations must be made at least 48 hours prior to STD.
- A valid Certificate of Diagnosis from a doctor/hospital can be used in lieu of Part 2 of MEDIF.
- MEDIF to be carried by the passenger throughout the journey.
MedLink Service
- STARLUX has an agreement with MedAire for in-flight medical guidance and ground passenger fitness-to-fly assessments.
- For go-show MEDA cases, a prior medical certificate is not needed.
- MedAire can be contacted for pre-flight assessments of disability issues.
- When contacting MedLink, provide flight number, departure and arrival stations, estimated flight duration and passenger health condition.
MedLink Service - Handling Procedure
- Contact MedLink for pre-flight assessments.
- Submit a certificate of diagnosis or MEDIF if available via email to MedLink.
- MedLink assesses the passenger and provides recommendations to the station.
- Fit-to-fly assessments are conducted prior to boarding.
MedLink Service - Handling Procedure (Go-Show MEDA Case)
- Passengers make phone/email contact with MedLink.
- MedLink performs a fit-to-fly assessment.
- If the assessment is positive, the passenger is cleared to board.
Other pages cover details on:
- Different types of passengers & disabilities.
- Passenger service requests and handling procedures.
- Equipment/items allowed; forms for each special service/passenger.
Specific passenger types, services, and handling principles, such as those for passengers requiring wheelchairs, passengers with emotional support or service animals, those who require an escort by an adult passenger, and more.
- Information about emergency medical services.
FAQs and Q&As on specific passenger requirements, including those requiring medications, refrigeration of medications in-flight, and other details.
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Description
Test your knowledge on various portable oxygen concentrators and their specifications for airline use. This quiz covers dimensions, weights, and accommodation in different classes of service for popular models. Challenge yourself to see how well you understand the features and regulations surrounding these devices.