Fundamentals In Lodging Operations PDF

FUNDAMENTALS IN LODGING OPERATIONS Ms. Patrizia Elise P. Kahanding, RND, LPT INTRODUCTION TO THE LODGING INDUSTRY What is the difference of hospitality industry sector to lodging industry sector? HOSPITALITY INDUSTRY VS LODGING INDUSTRY Aspect Hospitality Industry...

FUNDAMENTALS IN LODGING OPERATIONS Ms. Patrizia Elise P. Kahanding, RND, LPT INTRODUCTION TO THE LODGING INDUSTRY What is the difference of hospitality industry sector to lodging industry sector? HOSPITALITY INDUSTRY VS LODGING INDUSTRY Aspect Hospitality Industry Lodging Industry Broad sector encompassing A subset of the hospitality services such as food, industry focused primarily Definition beverage, travel, and on providing accommodation. accommodation services. - Food & beverage services (restaurants, bars) - Hotels - Travel & tourism (tour - Motels Key Services operators, airlines) - Resorts - Entertainment (theme - Hostels parks, events) HOSPITALITY INDUSTRY VS LODGING INDUSTRY Aspect Hospitality Industry Lodging Industry Tourists, business travelers, Primarily travelers seeking Target Customers event attendees, local temporary customers. accommodation. - Room rates - Room rentals - Food & beverage sales Revenue Sources - Additional services like - Event hosting parking, room service - Activities and tours HOSPITALITY INDUSTRY VS LODGING INDUSTRY Aspect Hospitality Industry Lodging Industry Customer service across Providing temporary various sectors including lodging for guests with a Core Focus accommodation, food, and focus on comfort and activities. amenities. - Hotels - Restaurants - Hotels Facilities Included - Bars - Motels - Cruise ships - Resorts - Casinos  DEFINING HOSPITALITY Fundamental -serving as a basis supporting existence or determining essential structure or function Lodging -also known as accommodation, is a place to sleep and related amenities for temporary use of a tourist or a traveler  DEFINING HOSPITALITY Fundamental of Lodging involves the interplay of basic structure, knowledge and information, and management skills.  DEFINING HOSPITALITY Derived from the the Latin word hospitare, meaning “to receive as a guest”. It is an act of kindness in welcoming and looking after the basic needs of guests or strangers, mainly food, beverages, and other related services.  DEFINING HOSPITALITY It includes businesses offering tourist services, food and beverages, and accomodation  CHARACTERISTICS OF THE HOSPITALITY INDUSTRY It differs from regular office work because it operates 24/7. There are no holidays because it is considered peak days Relies heavily on manpower Guest satisfaction is important as its goal is to satisfy customers.  NATURE OF HOTEL WORK Wages and Salaries Hospitality requires intensive labor and manpower, as they are essential in providing high-quality service.  NATURE OF HOTEL WORK Work Environment The work environment in the hospitality industry is often regarded as excellent, especially in first-class and luxury hotels, which offer a high-standard atmosphere. However, older, poorly maintained hotels may not be viewed as favorably.  NATURE OF HOTEL WORK Hours and Days of Work Operations run 24/7, including holidays and special events. Employees typically work rotational shifts to accommodate this schedule.  NATURE OF HOTEL WORK Travel Opportunities Employees and professionals may have travel opportunities, as they can be relocated to different branches based on the company's needs.  NATURE OF HOTEL WORK Opportunities for Advancements Employees have numerous opportunities for career growth and can explore various roles within the industry.  NATURE OF HOTEL WORK People-Oriented Profession The hospitality sector serves travelers and requires employees to interact frequently with guests. Strong social skills and the ability to communicate well are essential in this field.  BENEFITS OF WORKING IN THE LODGING INDUSTRY 1. Working with People Hospitality workers are friendly, flexible, and passionate, coming from diverse backgrounds. They take pride in their work, staying motivated by their confidence in providing excellent service and interacting with different people.  BENEFITS OF WORKING IN THE LODGING INDUSTRY 2. Acquiring global skills Working in the hospitality industry allows you to meet people from various countries, each with their own customs and cultures. This helps you understand different preferences and attitudes, providing a solid foundation for potential opportunities to work abroad..  BENEFITS OF WORKING IN THE LODGING INDUSTRY 3. Day-to-day variety Duty hours in hotels vary, changing weekly or monthly, as hotel operations run 24/7, 365 days a year. If you prefer not to stay in a cubicle for 8 hours a day, hospitality is ideal. It offers diverse tasks, helping you develop critical thinking and flexibility, with each day bringing new experiences.  BENEFITS OF WORKING IN THE LODGING INDUSTRY 4. Social Interaction If you enjoy interacting with a wide variety of people every day, a career in the hospitality industry is perfect for you. You'll work with great professionals, expand your network, and experience different cultures. You'll even have the chance to meet important individuals or famous personalities, which will help boost your confidence and self-esteem.  BENEFITS OF WORKING IN THE LODGING INDUSTRY 5. Staff Perks Along with your salary, you'll receive service charge shares, free uniforms, staff meals, and discounts on hotel services, food, and beverages. You can also enjoy discounts from partner airlines and travel companies, making the hospitality industry an attractive career choice.  BENEFITS OF WORKING IN THE LODGING INDUSTRY 6. Creative opportunities Creativity drives success in hospitality by developing unique selling propositions. It helps innovate and improve products, services, and guest experiences, adapting to changing trends and tourist behaviors.  BENEFITS OF WORKING IN THE LODGING INDUSTRY 7. Brilliant Career Prospects The hospitality industry offers strong career growth, with opportunities to advance from entry-level to senior roles. Seasonal schedules and staff turnover drive job growth, and loyalty to the company can lead to success.  BENEFITS OF WORKING IN THE LODGING INDUSTRY 8. Skills needed in the hospitality industry To succeed in the hospitality industry, both soft and hard skills are essential. Hoteliers need these skills to contribute effectively to hotel operations and remain competitive in the field.  TOP 10 SKILLS NEEDED IN THE INDUSTRY Customer Service Professionalism Skills Team Work Cultural Awareness Problem-solving skills Communication Skills Attention to detail Multitasking Skills Work Ethics Language Skills