Pre-registration Questions PDF

Introduction to Pre-registration Questions What is changing? Added required scripting to preface pre-registration questions when pre-registering a patient for a service. Added scripting will be: "For your pre-registration we will be asking you a series of questions to ensure a smooth check-in for y...

Introduction to Pre-registration Questions What is changing? Added required scripting to preface pre-registration questions when pre-registering a patient for a service. Added scripting will be: "For your pre-registration we will be asking you a series of questions to ensure a smooth check-in for your upcoming appointment. You may have provided this information before, but on behalf of the facility we want to make sure that your information is up to date. Let's begin..." The scripting for Introduction to Pre-registration is not verbatim, as long as the advocate was able to preface the pre-registration question in a way that provides the same thought as the script above. Excellence Management will be monitoring this and providing feedback through the “pre-registration questions” criteria that already exists. “Opening script followed to preface the pre-registration questions” will be added to the guidelines for this parameter. Why is it important to the work that you do? While we have made changes to the greeting and closing of the call to assist with the conversation flow, we are now focusing on the body of the call. Transitioning into pre- registration questions awkwardly or abruptly tend to disrupt good call flows and breaks that connection you have built with the caller. By putting this scripting in place, this will assist with continuing a good call flow and will keep your meaningful connection with the caller. Why is this important to our customers? How we connect with the patients effects the overall patient experience which is key to how our patients feel about our customers as their healthcare providers. Every little change we can make to make the patient experience better, is vital to the success of customers and in return R1. What are your expectations to adapt to this change? Adapt to All Inbound Calls for all Process. Reference the QRG as needed What is the timeline for this change? Soft Roll Out: 10/07/2024 - 10/18/2024 (FYI/coaching notes for calls taking place during these 2 weeks) Go Live: 10/21/2024 (Graded as fail if applicable with this date of calls and forward - which will be when EMT starts audits on 10/28/2024)