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Questions and Answers
What is the primary purpose of the added scripting for pre-registration questions?
Why is it important to maintain a good call flow when transitioning to pre-registration questions?
What will happen during the Go Live phase starting on 10/21/2024?
How long is the soft rollout period for the changes to pre-registration questions?
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What criteria will Excellence Management evaluate during the implementation of the pre-registration changes?
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What is one expected outcome of implementing the new pre-registration scripting for calls?
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Which of the following best describes the expected adaptation to the new pre-registration process?
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What does the statement 'Opening script followed to preface the pre-registration questions' signify in the new guidelines?
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Study Notes
Introduction to Pre-registration Questions
- Introduction: Scripting introduced to preface pre-registration questions when pre-registering a patient for a service.
- Script: "For your pre-registration we will be asking you a series of questions to ensure a smooth check-in for your upcoming appointment. You may have provided this information before, but on behalf of the facility we want to make sure that your information is up to date. Let's begin..."
- Importance: A smooth transition into pre-registration questions helps maintain good call flow and connection with the caller.
- Patient Experience: Positive call experience contributes to overall patient experience and perception of healthcare providers.
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Implementation Timeline:
- Soft Roll Out: October 7, 2024 to October 18, 2024 (FYI/coaching notes)
- Go Live: October 21, 2024 (Graded as fail if applicable for calls after this date, audit starts October 28, 2024)
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Description
This quiz focuses on the introduction and implementation of pre-registration questions for patient check-in. It highlights the importance of maintaining up-to-date information and ensuring a positive call experience. Understanding this process is essential for healthcare providers aiming to improve patient satisfaction.
