Interpersonal Communication Skills PDF

Interpersonal Communication Skills PART 2 JANUARY 21ST AND JANUARY 23RD  Knowledge check What does the verbal channel of communication refer to?  Knowledge check What does the verbal channel of communication refer to? The words that we actually say (i....

Interpersonal Communication Skills PART 2 JANUARY 21ST AND JANUARY 23RD  Knowledge check What does the verbal channel of communication refer to?  Knowledge check What does the verbal channel of communication refer to? The words that we actually say (i.e., specific word choice and vocabulary)  Knowledge check What do we mean when we say communication is “transactional”?  Knowledge check What do we mean when we say communication is “transactional”? That both parties involved in an instance of communication influence the exchange.  Knowledge check What is the third step of perception checking? a. Seek clarification of the behaviour. b. Identify the behaviour that you’ve observed in the other person(s). c. Offer two possible interpretations of the behaviour. d. Inject subtle prompts.  Knowledge check What is the third step of perception checking? a. Seek clarification of the behaviour. b. Identify the behaviour that you’ve observed in the other person(s). c. Offer two possible interpretations of the behaviour. d. Inject subtle prompts.  The two dimensions of meaning in communication CONTENT RELATIONAL The topic or How people feel about content of the those with whom they conversation are communicating Objective Provides insight into quality of relationship Subjective  Content vs relational dimensions of meaning: An example At a local football game, one of the athletes disagrees with a referee surrounding a call on the play. The athlete believes that there was a foul on the play that the referee had missed. In contrast, the referee is adamant that the play was within the rules and should not have been penalized. They argue back and forth about the nature of the rule and how the play relates to the rule. As the discussion continues, both the athlete and the referee get more emotional. There is some name calling, yelling, and some dismissive and angry body language. Eventually, the athlete is instructed to go to the sidelines by the coach and other referees. Following the heated discussion, the referee feels disrespected, defensive, and hurt given how critical the athlete was of their decision. The athlete feels like there is nothing that they can do, frustrated, and angry because they felt that the referee did not care about their opinion. Communication competence and leadership Leadership success is dependant on developing effective interpersonal communication skills and using them to achieve established goals. Leaders must be competent in communication, and must strive to use the most effective and appropriate communication behaviour for each situation. Competent communicators demonstrate a variety of styles and behaviours, possess the ability to accurately assess a situation, and display the skill and commitment necessary to act appropriately given the situation. Communication competence and leadership Leadership success is dependant on developing effective interpersonal communication skills and using them to achieve established goals. Leaders must be competent in communication, and must strive to use the most effective and appropriate communication behaviour for each situation. Competent communicators demonstrate a variety of styles and behaviours, possess the ability to accurately assess a situation, and display the skill and commitment necessary to act appropriately given the situation. Reflect individually and then share with me: Based on what we talked about last class, what are some examples of communicating competently that you can think of in your experiences? Based on your experiences, how may communication behaviours differ in different contexts and situations?  Communication skills leaders must possess Linking skills Envisioning skills Regulating skills Observing the interactive Creating and establishing Helping leaders to environment and building strategies or visions influence and motivate a trusting climate within from the status quo others which participants can function  Communication skills leaders must possess Linking skills Envisioning skills Regulating skills Observing the interactive Creating and establishing Helping leaders to environment and building strategies or visions influence and motivate a trusting climate within from the status quo others which participants can function A fitness instructor, Sarah, is leading a community fitness class that includes participants of varying ages and fitness levels. Some participants are returning members, while others are newcomers. As the class begins, Sarah attentively observes the interactions among participants. She notes that the newcomers seem a bit hesitant and are standing at the back, while the returning members are more confident and engaging in conversations. To try create a trusting, supportive environment, Sarah asks everyone to introduce themselves, and then, makes it clear that she knows that there are varying levels of skill and comfort in the class, and that everyone will be accommodated, regardless of skill or comfort level. Throughout the class, Sarah ensures that she engages with all participants. She moves around the room, checking in on everyone, offering personalized encouragement, and sharing adjustments to make sure everyone is doing well. Sarah is sure to monitor how everyone is doing throughout the class. At the end of the class, Sarah gathers everyone for a cool-down session and provides positive feedback on their performance. She highlights the efforts of both newcomers and returning members.  Communication skills leaders must possess Linking skills Envisioning skills Regulating skills Observing the interactive Creating and establishing Helping leaders to environment and building strategies or visions influence and motivate a trusting climate within from the status quo others which participants can function Emma is coordinating a community gardening project and notices that volunteer participation is low. She wants to create a more engaging and sustainable project. Emma observes that the current activities aren't resonating with volunteers and there's a lack of long-term vision for the garden. She pictures a place that is appealing for people from a variety of backgrounds to visit, socialize, and watch as the gardening project grows. As such, Emma introduces themed gardening days, educational workshops, and social events. She also partners with local schools and organizations to expand the project's reach. Coupled with observing the current norms, relationships, and general community environment, Emma promotes the initiatives to community members and tries to gather feedback. She believes that this is an initiative that, with the right planning, can really make a difference.  Communication skills leaders must possess Linking skills Envisioning skills Regulating skills Observing the interactive Creating and establishing Helping leaders to environment and building strategies or visions influence and motivate a trusting climate within from the status quo others which participants can function Jordan is a team lead of an organization that is preparing to launch a new community social initiative. As the launch approaches, Jordan has noticed some fatigue and a lack of enthusiasm among the organization members. Because of that, productivity has slowed down and the team as a whole seems less driven. Recognizing the need to boost motivation, Jordan decided to hold a special team meeting. Jordan says: "I know we've been pushing ourselves hard, and it's been a challenging journey. But I want to remind you of why we started this project in the first place." Jordan displayed a slideshow of the team's brainstorming sessions, the requests from community members, and some early ideas. Jordan reminded the team: "Look at how far we've come! Each one of you has contributed something amazing to this project." Next, Jordan opened the floor for team members to share their thoughts and feelings. She listened attentively, acknowledging the challenges but also highlighting the strengths and achievements of each individual. As team members shared their excitement and pride, the atmosphere began to shift. Jordan reinforced their positive contributions, using affirmations to boost their confidence and build a sense of motivation.  Communication skills leaders must possess Linking skills Envisioning skills Regulating skills Observing the interactive Creating and establishing Helping leaders to environment and building strategies or visions influence and motivate a trusting climate within from the status quo others which participants can function Leaders often use a combination of these skills when communicating in different situations. 5 practices of excellent leadership Inspire a Enable Model the Challenge Encourage shared others to way the process the heart vision act 5 practices of excellent leadership Inspire a Enable Model the Challenge Encourage shared others to way the process the heart vision act If an event planner values a high standard of professionalism, Example this may impact how they dress (e.g., business attire) and the words they choose (e.g., avoiding slang). 5 practices of excellent leadership Inspire a Enable Model the Challenge Encourage shared others to way the process the heart vision act A recreation center manager may communicate with community Example members (e.g., via meetings, interviews, surveys) to guide future programming that is inspired by community members. 5 practices of excellent leadership Inspire a Enable Model the Challenge Encourage shared others to way the process the heart vision act A youth activities coordinator pilots a new technology-based Example learning program. It is crucial that they communicate potential benefits and risks to parents and participants. 5 practices of excellent leadership Inspire a Enable Model the Challenge Encourage shared others to way the process the heart vision act A playground is being designed, and the coordinator delegates Example roles to different stakeholders. Communication is key to make sure that collaboration is efficient and roles are understood. 5 practices of excellent leadership Inspire a Enable Model the Challenge Encourage shared others to way the process the heart vision act After school sport league coaches celebrate accomplishments of Example the kids within their team. They use a mixture of communication approaches to show their encouragement. Task-oriented Relations-oriented leadership leadership Focuses on Focuses on interpersonal establishing goals connectedness and process and and defining and people skills. Priority is managing assigned placed on establishing tasks and roles. connections between people, Priority is placed on encouraging team development, productivity and task collaborating, and creating completion. collective ventures and projects. Task and relationship components must be taken into consideration when considering the leadership strategy that fits best in a given situation. Task-oriented Relations-oriented leadership leadership Focuses on Focuses on interpersonal establishing goals connectedness and process and and defining and people skills. Priority is managing assigned placed on establishing tasks and roles. connections between people, Priority is placed on encouraging team development, productivity and task collaborating, and creating completion. collective ventures and projects. Reflect individually or in groups: Where do you fall on this spectrum, and why? Which type of leader do you prefer, and why? What are some of the pros and cons of each leadership orientation? What values may each type of leadership prioritize?  THE STRENGTHS AND WEAKNESSES OF DIFFERENT LEADERSHIP ENVIRONMENTS What are the benefits of face-to-face communication? What are the benefits of virtual communication? What are the challenges of face-to-face communication? What are the challenges of virtual communication? Which environment are you the most comfortable working in and/or leading in? Which environment are do you find the most difficult to work in and/or lead in? Considering communication in the interpersonal leadership model In addition to effectively communicating, leaders must connect interpersonally with those that they work with. These three qualities of successful leaders are defined by attitudes and intentions that must be effectively communicated to those that the leaders work with. These three characteristics combine to create an interpersonally competent leader.  Considering communication in the interpersonal leadership model Transparent Honest Fair They possess no hidden They give credit to those They realize that we are agendas (i.e., sincere), deserving of it. They all equals and that each are forthright and open communicate, with individual deserves the in their communication, honesty, their thoughts, same rights and and are willing to be beliefs, values, and privileges. They vulnerable and share opinions. They are genuinely care about their true feelings. They thoughtful in what they people as individuals. are true to themselves say so as to protect and and who they are. respect the relationships that they have formed. Principled leaders  Considering communication in the interpersonal leadership model Insightful Ingenious Igniting They possess insight, or They think outside the In addition to seeing the ability to see what box and act outside of what could be through others may not see beyond the box. They picture their insights and the obvious. things differently than ingenious, they make it a what may be normal. reality. They pass their visions on to others. Purposeful leaders  Considering communication in the interpersonal leadership model Fanatics for Bold Committed their cause They communicate their They are committed to They take calculated vision with a large their vision and strive risks that are necessary amount of enthusiasm, and to fulfil it despite any for propelling the group engage and empower those obstacles. They preserve forward. They use passion around them with intense their relationship with and enthusiasm to drive and passion. those around them in motivate those around pursuit of achieving them to perform at their their vision. potential. Passionate leaders Principled leaders Transparent Honest Fair Individually or in small groups: Which of these qualities do you think Purposeful leaders that you are best in? Insightful Which of these qualities do you think that you could most improve in? Ingenious How do you see communication as being Igniting important to these different leadership qualities? Passionate leaders Bold Committed Fanatical for their cause  Summary Communication competence involves using the most effective and appropriate communication behaviour in any given situation while maintaining established relationships on terms acceptable to all involved. There are two dimensions of meaning in communication: content and relational. Leaders must have linking, envisioning, and regulating skills. There are 5 key practices of excellent leadership. Task-oriented and relations-oriented leadership exists on a continuum and must be considered when evaluating how to handle a leadership situation. There are pros and cons to both face-to-face and virtual communication. Principled, purposeful, and passionate leadership characteristics combine to form a well-rounded leader.