Unit 2: Interpersonal Communication Skills for Leaders

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Questions and Answers

What is a crucial element for leaders aiming to achieve their goals, according to the text?

  • Prioritizing technical expertise over relational abilities.
  • Maintaining a strict adherence to traditional leadership styles.
  • Focusing solely on individual achievements and targets.
  • Using effective interpersonal communication skills. (correct)

Which aspect of communication does the 'verbal channel' primarily encompass?

  • The speed and rhythm of spoken language.
  • Specific word choice and vocabulary used. (correct)
  • The emotional tone conveyed while speaking.
  • Body language and gestures used during speech.

Which ability is most indicative of a competent communicator in a leadership role?

  • Avoiding the use of diverse communication styles.
  • Adapting their communication behaviours to suit the situation. (correct)
  • Adhering strictly to a single, proven communication style.
  • Relying solely on formal communication channels at all times.

What does it mean when communication is described as 'transactional'?

<p>Parties involved influence each other during the exchange. (C)</p> Signup and view all the answers

Which skill involves leaders in creating a safe and reliable environment?

<p>Linking skills (D)</p> Signup and view all the answers

What does 'envisioning skills' refer to?

<p>Establishing strategies or visions to disrupt the current situation. (C)</p> Signup and view all the answers

What does the content dimension of meaning in communication refer to?

<p>The specific topic or subject matter of the conversation. (B)</p> Signup and view all the answers

What is the primary focus of 'regulating skills' in a leadership context?

<p>Helping leaders to influence and motivate others. (B)</p> Signup and view all the answers

What primarily offers an insight into the quality of relationships, subjectively?

<p>The relational dimension of the communication. (C)</p> Signup and view all the answers

In the scenario of the athlete and the referee arguing about a call, what would be considered the 'content' dimension of their communication?

<p>The specific rule in question and its application to the play. (A)</p> Signup and view all the answers

Sarah, the fitness instructor, adapts her exercises to accommodate different fitness levels. Which leadership communication skill does this demonstrate?

<p>Adapting behaviour to suit the situation. (C)</p> Signup and view all the answers

What behaviour would be LEAST indicative of communication competence in a leader?

<p>Insisting on using the same communication style regardless of context. (A)</p> Signup and view all the answers

In the scenario of the athlete and the referee arguing about a call, what element reflects the 'relational' dimension of their communication?

<p>The feelings of disrespect experienced by the referee and frustration felt by the athlete. (D)</p> Signup and view all the answers

Which of the following actions exemplifies a leader using 'linking skills'?

<p>Creating an environment where team members feel safe and trusted. (B)</p> Signup and view all the answers

In the perception checking process, what action constitutes the final step?

<p>Formulating an initial judgment based on observed behavior. (A)</p> Signup and view all the answers

Which of the following is an example of understanding vocabulary used by the other person in verbal communication?

<p>Interpreting slang terms used by another person. (B)</p> Signup and view all the answers

Which communication skill involves a leader's ability to create a trusting and collaborative team environment?

<p>Linking skills (D)</p> Signup and view all the answers

What leadership communication skill is primarily concerned with influencing and motivating others?

<p>Regulating skills (C)</p> Signup and view all the answers

What leadership communication skill involves creating strategies or visions that challenge the current state?

<p>Envisioning skills (A)</p> Signup and view all the answers

What was the main goal when Jordan displayed the slideshow of brainstorming sessions and project requests?

<p>To remind the team of the project's initial purpose and progress. (B)</p> Signup and view all the answers

Which leadership communication technique did Jordan use by opening the floor for team members to share their thought and feelings?

<p>Encouraging open dialogue and active listening. (A)</p> Signup and view all the answers

What was the focus of Jordan's affirmations towards her team?

<p>To boost their confidence and motivation. (D)</p> Signup and view all the answers

What is the primary emphasis of relations-oriented leadership?

<p>Creating connections among individuals and promoting team advancement. (D)</p> Signup and view all the answers

Which of the following is the best example of 'linking skills' in a project management scenario?

<p>A project manager resolves conflicts and builds rapport among team members. (D)</p> Signup and view all the answers

What is the main goal of task-oriented leadership?

<p>Establishing goals, defining roles, and managing tasks for productivity. (A)</p> Signup and view all the answers

Which action best demonstrates a leader utilizing 'envisioning skills' to steer the team's direction?

<p>The project manager establishes long-term goals and communicates how current tasks align with this vision (A)</p> Signup and view all the answers

Which leadership practice involves setting a positive example for others to follow?

<p>Model the way (C)</p> Signup and view all the answers

Which leadership action focuses on celebrating the accomplishments of team members?

<p>Encourage the heart (A)</p> Signup and view all the answers

In leadership, what does 'challenge the process' entail?

<p>Questioning and changing traditional methods. (B)</p> Signup and view all the answers

Which aspect is most important when selecting a leadership strategy?

<p>Tailoring the approach to the specific situation, considering both task and relationship components. (A)</p> Signup and view all the answers

What does it mean for a leader to 'inspire a shared vision'?

<p>Creating a sense of collective purpose and direction for the team. (A)</p> Signup and view all the answers

Which of the following leadership practices is focused on empowering team members?

<p>Enable others to act (D)</p> Signup and view all the answers

According to the interpersonal leadership model, what does it mean for a leader to be 'transparent'?

<p>They have no hidden agendas, are forthright in their communication, and are willing to be vulnerable. (B)</p> Signup and view all the answers

What is a key aspect of 'honesty' within the interpersonal leadership model?

<p>Giving credit to those deserving of it and thoughtfully communicating beliefs and opinions. (D)</p> Signup and view all the answers

How is 'fairness' defined in the context of interpersonal leadership?

<p>Treating all individuals equally and ensuring everyone has the same rights and privileges. (B)</p> Signup and view all the answers

What does it mean for a leader to be 'insightful' according to the interpersonal leadership model?

<p>They possess the ability to see beyond the obvious and understand underlying issues. (D)</p> Signup and view all the answers

In the interpersonal leadership model, what does it primarily mean to be 'ingenious'?

<p>Thinking outside the box and picturing things differently than what may be normal. (D)</p> Signup and view all the answers

What does it mean for a leader to be 'igniting' within the interpersonal leadership model?

<p>Making insights and ingenious ideas a reality through action. (B)</p> Signup and view all the answers

Which of the following is a benefit of face-to-face communication mentioned?

<p>Reduced potential for misinterpretations and clearer understanding. (C)</p> Signup and view all the answers

What is a potential challenge associated with virtual communication environments?

<p>Difficulty in scheduling meetings due to varying time zones. (D)</p> Signup and view all the answers

What element is most characteristic of 'bold' leaders, according to the text?

<p>Communicating their vision with enthusiasm. (D)</p> Signup and view all the answers

Which of the following traits is NOT explicitly associated with principled leaders?

<p>Fanatical (C)</p> Signup and view all the answers

What is the primary focus of 'committed' leaders as described in the provided text?

<p>Fulfilling their vision despite obstacles. (C)</p> Signup and view all the answers

What is considered a key aspect of communication competence in the context of interpersonal leadership?

<p>Adapting communication behavior to maintain relationships. (C)</p> Signup and view all the answers

In the context of leadership, which skill is most closely related to creating a compelling picture of the future?

<p>Envisioning (C)</p> Signup and view all the answers

What is the role of 'fanatical' leaders, as described in the text?

<p>To propel the group forward through passion. (A)</p> Signup and view all the answers

When evaluating how to handle a leadership situation, what must be considered according to the text?

<p>Task- and relations-oriented leadership on a continuum. (A)</p> Signup and view all the answers

What are the two dimensions of meaning that exist in communication?

<p>Content and relational (C)</p> Signup and view all the answers

Which component of emotional intelligence involves recognizing one's own emotions?

<p>Self-awareness (B)</p> Signup and view all the answers

What describes the nature of communication as a process?

<p>Dynamic and transactional (C)</p> Signup and view all the answers

Which channel of face-to-face interaction includes nonverbal cues such as body language and eye contact?

<p>Visual channel (A)</p> Signup and view all the answers

What aspect of personality patterns is commonly misunderstood?

<p>They are stable and enduring. (D)</p> Signup and view all the answers

In effective leadership communication, what is essential for articulating messages?

<p>Clarity and specificity in conveying messages (A)</p> Signup and view all the answers

Which best describes the importance of communication in establishing relationships?

<p>It allows for mutual needs to be met. (D)</p> Signup and view all the answers

Which of the following is NOT a recognized component of emotional intelligence?

<p>Emotional expression (B)</p> Signup and view all the answers

What plays a key role in communication during face-to-face interactions?

<p>All nonverbal elements (D)</p> Signup and view all the answers

Which of the following is NOT a component of the vocal channel in face-to-face interaction?

<p>Facial expression (A)</p> Signup and view all the answers

What does the term 'emotional tell' in the context of vocal communication refer to?

<p>Vocal elements that express feelings (C)</p> Signup and view all the answers

In vocal communication, which component helps indicate the urgency or importance of a message?

<p>Emphasis (D)</p> Signup and view all the answers

Which of the following elements is involved in regulating vocal communication?

<p>Volume (A)</p> Signup and view all the answers

If two communicators have a conflict where verbal and nonverbal messages clash, which is typically prioritized in interpretation?

<p>Nonverbal messages (D)</p> Signup and view all the answers

Which component of vocal communication primarily deals with the variation in sound highness or lowness?

<p>Pitch (A)</p> Signup and view all the answers

How does dialect influence vocal communication?

<p>It reflects cultural background and regional identity. (C)</p> Signup and view all the answers

Which vocal channel component would be most affected by a person's emotional state during a conversation?

<p>Pitch (D)</p> Signup and view all the answers

What distinguishes active listening from passive listening?

<p>Active listening involves conscious engagement. (A)</p> Signup and view all the answers

Which skill does Jamie exemplify by asking Alex clarifying questions during their conversation?

<p>Active listening (A)</p> Signup and view all the answers

What is an example of an active listening technique used by Jamie?

<p>Summarizing Alex's statements (A)</p> Signup and view all the answers

How can one identify a lack of active listening in a conversation?

<p>The listener fails to clarify the speaker's points. (B)</p> Signup and view all the answers

Which statement best reflects the challenges mentioned regarding effective communication?

<p>Misinterpretations can occur if listening is not engaged actively. (D)</p> Signup and view all the answers

What role does framing incoming information within one's understanding play in listening?

<p>It enriches the listener's ability to interpret intended meaning. (B)</p> Signup and view all the answers

What emotion does Jamie acknowledge in Alex’s expression of concern about the steep trail?

<p>Uncertainty about physical capability (A)</p> Signup and view all the answers

Which of the following represents a common barrier to effective communication in conversations?

<p>Assuming prior knowledge of the topic (D)</p> Signup and view all the answers

What is the first step in the perception checking process?

<p>Identify the behavior that you’ve observed (D)</p> Signup and view all the answers

What is a key benefit of perception checking in communication?

<p>It ensures mutual understanding between individuals (C)</p> Signup and view all the answers

Which of the following is an example of seeking clarification in perception checking?

<p>Asking for the reasons behind someone's actions (B)</p> Signup and view all the answers

What does the statement 'communication is dynamic' imply?

<p>Communication constantly evolves and changes (D)</p> Signup and view all the answers

When engaging in perception checking, what should be offered after identifying the observed behavior?

<p>Two possible interpretations of the behavior (A)</p> Signup and view all the answers

Which of the following best describes active listening in communication?

<p>Clarifying, paraphrasing, and asking questions (D)</p> Signup and view all the answers

What is a potential consequence of failing to engage in perception checking?

<p>Unresolved misunderstandings and conflict (C)</p> Signup and view all the answers

What might hinder Jon from effectively using perception checking with Taylor?

<p>Making assumptions without asking questions (A)</p> Signup and view all the answers

Flashcards

Verbal channel

The actual words spoken in communication, including word choice.

Transactional communication

A communication process where both parties influence the exchange.

Perception checking

A process to clarify understanding by identifying behaviors and interpretations.

Content dimension

The objective topic or subject of communication.

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Relational dimension

How individuals feel about each other during the communication.

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Emotional responses

Reactions that show feelings during a communication event.

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Body language

Non-verbal cues that convey emotions and reactions.

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Conflict escalation

The process where communication intensifies negative feelings between parties.

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Communication Competence

The ability to effectively convey and interpret messages in various situations.

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Interpersonal Communication Skills

Skills that enable effective interaction and exchange of information with others.

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Effective Communication Behaviour

Actions taken to communicate information that are appropriate to the context.

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Linking Skills

Skills that connect people and ideas to foster communication.

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Envisioning Skills

The ability to create and establish strategic visions for the future.

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Regulating Skills

Skills that help leaders influence and motivate others effectively.

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Assessing Situations

The ability to evaluate circumstances to determine the best communication approach.

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Trust Climate

An environment where participants feel safe and willing to communicate openly.

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Leadership Orientations

Different styles of leading people in organizations, each with pros and cons.

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Face-to-Face Communication

Direct interaction among individuals, allowing non-verbal cues and immediate feedback.

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Virtual Communication

Interaction through digital platforms, enabling distant connections but lacking physical presence.

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Boosting motivation

Creating energy and excitement in a team to enhance productivity.

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Challenges of Face-to-Face

Potential issues like misinterpretation of body language or interpersonal conflict.

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Listening attentively

Actively hearing and understanding team members' thoughts and feelings.

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Challenges of Virtual Communication

Difficulties such as miscommunication, technical issues, and lack of personal connection.

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Affirmation in leadership

Validating others' contributions to build their confidence.

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Interpersonally Competent Leader

A leader who effectively connects, communicates, and engages with their team.

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Qualities of Successful Leaders

Transparent, Honest, and Fair; essential traits that foster trust and cooperation.

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Trusting climate

An environment where team members feel safe to express themselves.

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Shifting team atmosphere

Changing the mood or vibe within a group for better collaboration.

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Principled Leaders

Leaders who act with integrity and prioritize respect and fairness in their interactions.

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Communication

The act of exchanging information to ensure clarity in collaboration.

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Excellent Leadership Practices

Five key behaviors including inspire, enable, model, challenge, and encourage.

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Task-oriented Leadership

Leadership focused on establishing goals, tasks, and productivity.

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Effective Interpersonal Communication Skills

Crucial for leaders to achieve their goals.

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Relations-oriented Leadership

Leadership that prioritizes interpersonal connections and team development.

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Adapting Communication Behaviours

Adjusting communication to fit the situation.

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Role Understanding

Clarity about individual responsibilities within a team.

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Team Development

The process of improving the skills and dynamics of a team.

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Collaboration

Working together to achieve common goals.

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Productivity

The measure of efficiency in completing tasks and achieving goals.

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Content Dimension of Communication

Refers to the specific topic of conversation.

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Relational Dimension of Communication

Offers insight into the quality of relationships.

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Adapting Behaviour

Demonstrated by adjusting to different situations.

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Content Dimension in Argument

Specific rule in question during a disagreement.

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Least Indicative Behavior

Insisting on the same style regardless of context.

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Relational Dimension in Argument

Refers to feelings of disrespect and frustration in the exchange.

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Examples of Linking Skills

Actions that create a safe and trusted environment among team members.

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Understanding Vocabulary

Interpreting slang terms used by another person.

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Purposeful leaders

Leaders who effectively communicate their vision with enthusiasm and empower others.

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Calculated risks

Decisions made by leaders that involve weighing potential benefits against possible setbacks.

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Content and relational dimensions

The two aspects of communication, where content is what is said and relational is how it feels.

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Task-oriented vs relations-oriented leadership

Two dimensions of leadership focused on completing tasks and building relationships.

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Vocal channel

The way we express ourselves through sound in face-to-face interactions, including tone and pitch.

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Tone

The quality or character of sound that conveys emotion in spoken communication.

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Pitch

The highness or lowness of a voice that can indicate emotions or intent.

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Rate

The speed at which someone speaks, affecting the clarity and emotion of their message.

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Volume

The loudness or softness of speech that influences how a message is perceived.

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Emphasis

The stress placed on certain words to highlight importance in spoken communication.

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Pronunciation

The way in which a word is spoken; clarity affects communication accuracy.

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Dialect

A particular form of a language that is unique to a specific region or social group.

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Components of Emotional Intelligence

Self-awareness, Self-management, Social awareness, Relationship management.

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Stable Personality Patterns

True or False: Personality patterns are generally stable and enduring.

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Nature of Interpersonal Communication

Communication is sophisticated, multifarious, dynamic, transactional, and continuous.

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Communication and Leadership

Effective leadership requires clear articulation of messages to others.

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Channels of Communication

The three channels of face-to-face interaction: visual, vocal, and verbal.

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Visual Communication Channel

Includes everything visible during communication like facial expressions and body language.

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Importance of Matching Behaviors

What we say should match our visual behaviors.

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Communication Norms

Norms are standards or expected behaviors in communication contexts.

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Active Listening

Engaging fully in communication by clarifying and reflecting back what's heard.

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Passive Listening

Hearing without engaging or processing the information actively.

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Clarification

The process of making meanings clear in communication through questions or paraphrasing.

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Paraphrasing

Restating someone's message in your own words to confirm understanding.

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Visual Channel

Non-verbal cues including body language, gestures, and facial expressions during interaction.

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Nuances in Communication

Subtle differences or variations in meaning or tone that convey deeper messages.

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Considered Response

A thoughtful reply made after listening carefully to someone’s words and emotions.

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Perception checking steps

A process involving identifying behavior, offering interpretations, and seeking clarification.

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Identifying Behavior

The first step in perception checking where one describes observed actions.

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Offering Interpretations

Second step in perception checking; providing two possible meanings of the behavior observed.

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Seeking Clarification

Third step of perception checking; asking for more information to resolve uncertainty.

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Miscommunication

A failure to communicate ideas or intentions effectively, leading to misunderstanding.

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Clarification questions

Questions specifically designed to clear up confusion about a message or behavior.

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Behavior observation

The act of noticing and interpreting another person's actions as part of communication.

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Study Notes

Interpersonal Communication Skills

  • Interpersonal communication skills are crucial for leadership success, enabling leaders to achieve their goals effectively.
  • Leaders must be competent in communication, utilizing the most suitable communication styles and behaviours for each situation.
  • Competent communicators demonstrate adaptability in their communication style, with varied behaviours. They can assess situations accurately and act accordingly.
  • Emotional intelligence, encompassing self-awareness, self-management, social awareness, and relationship management, is a critical aspect of effective interpersonal communication.

Communication Skills Leaders Must Possess

  • Linking skills: Observing interactions and building a trusting environment where participants can function effectively.
  • Envisioning skills: Creating and establishing strategies or visions from the existing status quo.
  • Regulating skills: Guiding and motivating others to influence them and their actions.
  • Communication channels, including visual, vocal, and verbal, greatly enhance effectiveness, clarity, and emotional expression in communication.

5 Practices of Excellent Leadership

  • Model the way: Leading by example, demonstrating integrity and values.
  • Inspire a shared vision: Creating and communicating a clear vision that motivates and unites others.
  • Challenge the process: Encouraging innovation and improvement through proactive steps and challenges.
  • Enable others to act: Empowering all members of the team to do their best in a positive environment, fostering a sense of ownership.
  • Encourage the heart: Promoting positive relationships and genuine connection. Effective and supportive communication amongst the team members, acknowledging and celebrating contributions.

Two Dimensions of Meaning in Communication

  • Content: Refers to the topic of the conversation or the objective details of the communication.
  • Relational: Refers to the feelings and perceptions that people have about one another. It provides insight into the quality, and nature of their relationship.

Task-Oriented vs. Relationship-Oriented Leadership

  • Task-oriented: Focuses on goals, defining tasks, and managing roles, prioritizing productivity and task completion.
  • Relations-oriented: Focuses on fostering interpersonal connections, establishing connections between people and encouraging team development. It prioritizes collaboration and project creation.

Strengths and Weaknesses of Different Leadership Environments

  • Face-to-face communication: Benefits include immediate feedback and non-verbal cues, but challenges include limited reach and potential for miscommunication.
  • Virtual communication: Benefits include increased accessibility and broader reach, although challenges include lack of immediate feedback and limited non-verbal cues.

Considering Communication in Interpersonal Leadership Model

  • Transparent: Honest, forthright communication regarding agendas, vulnerabilities, and feelings.
  • Honest: Communicating truthfully and respecting relationships.
  • Fair: Recognizing and respecting the equality and privileges of all people.
  • Insightful: Possessing a deep understanding of people and situations; looking beyond the obvious.
  • Ingenious: Thinking innovatively and acting outside of conventional thinking.
  • Igniting: Motivating others to see and understand possibilities; communicating a vision effectively.
  • Bold: Communicating and conveying vision with enthusiasm; empowering others.
  • Committed: Staying dedicated to the vision despite obstacles and nurturing relationships.
  • Fanatical for their cause: Taking calculated risks for progress; motivating the team to achieve their goals.
  • Perception Checking: A process to ensure shared understanding, involving identifying behaviours, offering interpretations, and clarifying perceptions. Active listening is a key component of this process.

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