II PU Business Studies English Revised 2024-25 PDF

GOVERNMENT OF KARNATAKA DEPARTMENT OF SCHOOL EDUCATION (PRE-UNIVERSITY) (PRE - REVISED QUESTION BANK (2024-25) BUSINESS STUDIES (27) SECONND YEAR PUC  QUESTION BANK PREPARATION COMMITTEE: 1. Dr.B.Varalakshmi (Co-Or...

GOVERNMENT OF KARNATAKA DEPARTMENT OF SCHOOL EDUCATION (PRE-UNIVERSITY) (PRE - REVISED QUESTION BANK (2024-25) BUSINESS STUDIES (27) SECONND YEAR PUC  QUESTION BANK PREPARATION COMMITTEE: 1. Dr.B.Varalakshmi (Co-Ordinator)Lecturer in Commerce Rajajinagar Parents Association Composite P.U College Rajajinagar, Bengaluru College Code: AN0078 MEMBERS 2. Shobha C Principal, PVP P U College for Women Rajajinagar 1st Block, Bangalore 560010 College code AN0103 3. Deepthi B.J Lecturer in Business Studies Government PU college New vani vilas, Minerva circle VVpuram Bengaluru 560004 College code : AS0110 4. Sharada U Lecturer in Business Studies Government P U College Ivarakandapura, Hesaraghatta, Bengaluru. College Code : AN0094 5. Jyothi K P Lecturer in Business Studies Government PU College Agara, HSR Layout Bengaluru - 560102 College Code - AS0547  CHAPTER -1 NATURE AND SIGNIFICANCE OF MANAGEMENT I Choose and write the correct answer: 1. Which is not a function of Management? a. Planning b. Staffing c. Co-operating d. Controlling 2. The following is not an objective of Management a. Earning Profits b. Growth of the Organisation c. Providing employment d. Policy 3. Policy formulation is the function of a. Top level management b. Middle level management c. Operational Management d. All of the above 4. Successful Management ensures that a. Goals are achieved with least cost b. Timely achievement of goals c. Both of the above d. None of the above 5. Management as a profession is a. Well defined body of knowledge b. Restricted entry c. Ethical code of conduct d. All of the above 6. Hemangi enterprises limited is planning to increase its sales by 30% in the next quarter. Identify the feature of management being high lightened in the given statement. a. Management is all pervasive b. Management is goal oriented process c. Management is a continuous process d. All the above 7. Coordination is a. Function of Management b. The essence of Management c. An objective of Management d. None of the above 8. _______________ refers to doing the task correctly and with minimum cost a. Effectiveness b. Co-ordination c. Process d. Efficiency 9. Management is considered as a. Art b. Science c. Both Art and Science d. None of the above  10. Providing facilities of Schools, creches and Hospitals is the ______________ objective of Management. a. Social Objective b. Organizational Objective c. Personal Objective d. None of the objective II Fill in the blanks by choosing appropriate answers from those given in the brackets. (Planning, Link, Unity of action, Achieving goals, Top level) 1. Management is the process of getting things done with the aim of ___________ 2. ___________ is considered as the base for all the other managerial functions. 3. _____________ Management consists of senior most executives of the organisation. 4. Middle level Management act as a ____________ between top level management and lower level management. 5. Co-ordination ensures ______________ III Match the following: A B a. Effectiveness i. Integrates group efforts b. Organisation Objective ii. Doing the right task c. Co-ordination iii. Foremen d. Social Objective iv. Survival of Business e. Supervisory level v. Environment friendly methods IV Answer the following questions in one word or one sentence each: 1. What is efficiency? 2. What is effectiveness concerned with?. 3. State any one dimension of management. 4. Give an example of Top level Management. 5. Give an example of Middle level Management. 6. State any one social objective of management. 7. State any one personal objective of management. 8. Mention any one function of management. V Answer the following questions in 2 or 3 sentences each. Each question carries 2 marks. 1. Define Management. 2. Mention any two levels of Management. 3. State any two objectives of Management. 4. Give any two organizational objectives of Management. 5. State any two importance of management. 6. Define Co- ordination. VI Answer the following questions in 20 to 25 sentences each. Each question carries 8 marks 1. Management is a three - tier activity. Show the levels of Management with a Neat diagram. Explain them with examples. 2. Explain the characteristics of management. 3. What objectives a management aims to achieve? Explain. (OR) Management seeks to achieve certain objectives. Explain. 4. Management is considered to be both Art and Science. Explain (OR) ‘Management as an art and science are not mutually exclusive, but complement to each other’. Elucidate. 5. What is Co-ordination? Explain its characteristics 6. Explain the functions of Management. (OR) ‘Management is a series of continuous interrelated functions’ Explain.  CHAPTER -2 PRINCIPLES OF MANAGEMENT I Choose and write the correct answer : 1. Principles of management are not a. Universal b. Flexible c. Absolute d. Behavioural 2. How are principles of management formed? a. In a Laboratory b. By experience of Managers c. Experiences of Customers d. By propagation of social scientists 3. The Principles of management are significant because of a. Increase in efficiency b. Initiative c. Optimum utilisation of d. Adaptation to changing technology resources 4. Henri Fayol was a a. Social scientist b. Mining Engineer c. Accountant d. Production engineer 5. Which of the following statement best describes the principle of ‘Division of Work’. a. Work should be divided into small task b. Labour should be divided. c. Resources should be divided among jobs. d. It leads to specialisation. 6. ‘She/he keeps machines, materials, tools etc., ready for operations by concerned workers’. Whose work is described by this sentence under functional foremanship? a. Instruction card clerk b. Repair boss c. Gang boss d. Speed boss 7. Which of the following is NOT a Principle of Management given by Taylor? a. Science, not rule of Thumb b. Functional foremanship c. Maximum not restricted output d. Harmony not discord 8. Management should find ’One best way’ to perform a task. Which technique of Scientific management is defined in the sentence? a. Time study b. Motion study c. Fatigue study d. Method study 9. Which of the following statements best describes ‘Mental Revolution’? a. It implies change of attitude b. The management and workers should not play the game of Upmanship c. Both management and workers require each other d. Workers should be paid more. 10. Basic aim of Functional foremanship is a. Not to provide free time to workers b. Not to divide the work c. To separate planning functions from execution functions d. To separate Top level management from Chief Executive Officer II Fill in the blanks by choosing appropriate answers from those given in the brackets. (Henri Fayol, Order, Fatigue Study, F W Taylor, Mental Revolution, Just in Time.) 1. ___________________ is known as Father of Scientific Management. 2. ___________________ is the new technique of management developed on the basis of Principles of management. 3. The amount and frequency of rest intervals in completing a task is determined by ________________________ 4. Complete change in the attitude of workers and management towards each other is called __________________ 5. ___________________ is called Father of General Management 6. ______________________Principle states that there is a place for everything and everything in its place. III Match the following : A B a. F W Taylor i. Biocon b. Time Study ii. One Head One Plan c. Repair Boss iii. Piece wage System d. Kiran Mazumdar Shaw iv. Team spirit e. Unity of Direction v. Standard time for a well-defined job f. Espirit De Corps vi. Functional foremanship IV Answer the following questions in one word or one sentence each: 1. What is Standardization according to Taylor? 2. What is the aim of simplification according to Taylor? 3. Who advocated the separation of planning and execution of functions in any organization? 4. Identify the technique of scientific management which is an extension of principle of division of work and specialisation to the shop floor. 5. State the role of ‘Inspector’ in functional foremanship. 6. State the objective of Method Study. 7. How many principles are given by Henri Fayol? 8. Which management principle of Fayol advocates that there should be only  one boss for each individual employee? 9. When is gang plank used? 10. ‘Workers should be encouraged to develop and carry out their plans for improvement’. Identify the particular principle of management by Henri Fayol. 11. Which principle of management suggest the concept of replacing ‘I’ with ‘WE’? V Answer the following questions in 2 or 3 sentences each. Each question carries 2 marks 1. What do you mean by Principles of Management? 2. What is Scientific Management? 3. What is Motion Study? 4. State two differences between unity of command and unity of direction. 5. What is scalar chain? 6. What is gang plank? VI Answer the following questions in 10 to 12 sentences each. Each question carries Four Marks : 1. Explain any four features of Principles of Management. 2. Discuss the significance of Principles of Management by explaining any four points. 3. Explain the Principles of Management contributed by F.W. Taylor. 4. Briefly explain any four techniques of scientific management. 5. Write short notes on (a) Simplification (b) Method study 6. As a general manager, explain any four principles advocated by Henri Fayol which you would like to adopt in your business organisation. 7. Principles of Taylor and Fayol are mutually complementary. But there are many points of difference between their contribution. Identify any four points of differences between Taylor and Fayol. 8. Identify the Principles of Management contributed by Henry Fayol from the following statements. a. “Specialisation is the most efficient way to use human effort”. b. “Organisation should have a chain of authority and communication that runs from top to bottom and should be followed by managers and subordinates. c. “Interests of an organisation should take priority over the interests of individual employee”. d. “Employee turnover should be minimised to maintain organisational efficiency”.  CHAPTER -3 BUSINESS ENVIRONMENT I Choose and write the correct answer 1. Which of the following does not characterize the business environment? a. Uncertainty b. Relativity c. Employees d. Complexity 2. Which of the following best indicates the importance of business environment? a. Identification b. Improvement in performance c. Coping with rapid changes d. All of them 3. Which of the following is an example of social environment? a. Money supply in the economy b. Consumer Protection Act c. The Constitution of the country d. Composition of family 4. Liberalisation means a. Integration among economies b. Reduced govt. controls and restrictions c. Policy of planned disinvestments d. None of the above 5. Which of the following is feature of demonetization? a. Tax Administration measure b. Channelizing savings into the formal financial system c. Development of less cash economy d. All of the above 6. Between June 2023 and June 2024 a report say the exports of India have increased by 2.47% while imports have increased by 5.04%. Identify the related dimensions of the business environment. a. Social dimension b. Technological dimension c. Legal dimension d. Economic dimension 7. Identifytherelateddimensionsofthebusinessenvironmentwhichledtothe mandatory usage of masks and PPE kits during COVID - 19 a. Social dimension b. Legal dimension c. Technological dimension d. Political dimension 8. The Government of India has allowed foreign direct investment in insurance sector. What economic reform is the reason of this change in government’s policy? a. Globalisation b. Liberalisation c. Privatisation d. Demonetisation 9. In todays world, Internet has connected people for doing business without any limitations in boundaries. It has allowed for the free flow of goods and services which are reliable and at a reasonable price with speed. Identify the concept of being described in the above lines : a. Globalisation b. Liberalisation c. Privatisation d. Demonetisation 10. Which one of the following is a part of economic environment? a. Public debt b. Lifestyle of people c. Technological changes d. Level of education. 11. The aim of demonetisation was to a. Curb corruption b. Curb accumulation of black money c. Counterfeiting the use of high denomination notes for illegal activities d. All of the above II Fill in the blanks by choosing appropriate answers from those given in the brackets. (Scientific, Privatisation, Tax, dynamic, Political environment, uncertain. 1. Business Environment is _________________ in nature. 2. Government rules and regulations relevant to business are included in________________ of business. 3. Technological environment includes forces relating to ______________ improvements and innovations 4. It is very difficult to predict the future happenings because business environment is largely _________________________ 5. Demonetisation is viewed as a ___________________ administration measure. 6. ________________ refers to giving more resources in the hands of private sector. III Match the following : A B a. Totality of external forces i. Integrating the economy with economies of other countries b. Disinvestments ii.November8, 2016 c. Dimensions of Business Environment iii. Characteristics of Business Environment d. Demonetisation iv. Sale of shares in public sector to private individuals e. Globalisation v. Economic, technological, social, legal and political IV Answer the following questions in one word or one sentence each: 1. What is Liberalisation? 2. What is Globalisation? 3. What is Privatisation? 4. Expand BIFR. 5. Expand FIPB 6. Expand LPG. 7. Mention any one denominations of Notes which was demonetized by Govt. of  India in the year 2016. V Answer the following questions in 10 to 12 sentences each. Each question carries 4 marks 1. Explain any four features of the business environment. 2. Explain any four points to show how important the understanding of business environment for a manager is. 3. Explain any four dimensions of the business environment. (HOTS) 4. Show the different elements of the business environment that influence the success of business enterprises with a neat diagram. 5. The project of Nano car re-established in Gujarat is indicated by which factor of Environment? Write a note on it. 6. Parents are focusing on girl education as the number of working women has increased in all fields. State the dimension of the business environment with which it is related. Write a note on it. 7. Banking sector reforms have led to easier credit terms and better services. This is an example of a key component of “Business Environment”. Name the dimension and write a note on it. 8. Identify the type of dimension of environment to the following are related i. Banks reduces the interest rate on house loans ii. Number of working women is increasing iii. Reservation of Tickets by internet. iv. Prohibition of alcohol beverages to be advertised.  CHAPTER -4 PLANNING I Choose and write the correct answer: 1. Name the function of management which involves setting objectives a. Directing b. Planning c. Staffing d. Organising 2. Which of the following is a type of standing plan? a. Budget b. Project c. Programmes d. Rule 3. Which of the following is not a type of plan? a. Objectives b. Co-ordination c. Budget d. Rule 4. First step in the planning process is ____________________ a. Implementing the plan b. Evaluate alternative courses c. Setting an objectives d. None of the above 5. Which of the following is an example of a single ______________ use plan? a. Policy b. Procedure c. Budget d. Method 6. Name the type of budget which determines the net cash position a. Purchase budget b. Sales budget c. Cash budget d. Production budget II Fill in the blanks by choosing appropriate answers from those given in the brackets (Planning, Single use, Dynamic, Standing plan, Budget, Rule, Primary. 1. __________ is a statement of expected results expressed in numerical terms. 2. __________ is deciding in advance what to do and how to do. 3. Planning is a _________function of management. 4. __________ plan is developed for a one time event. 5. __________ plan is likely to be repeated in future. 6. __________ are specific statement that inform what is to be done.. 7. Planning may not work in a __________ environment. III Match the following : A B a. Planning i. General statement b. Implementing the plan ii. Comprehensive plan c. Strategy iii. Assumption about the future d. Policies iv. Primary function of management e. Planning premises v. Putting plan into action IV Answer the following questions in one word or one sentence each: 1. Which function of management involves decision making? 2. What is Planning? 3. Give an example for a standing plan. 4. Give an example for a single use plan. 5. Give an example for policy in planning. 6. “No smoking in office” is an example of which type of plan? 7. Name the plan which specifies a detailed step by step presentation of a job. 8. Name the type of plan in which expected results are expressed in numerical terms. V Answer the following questions in 2 or 3 sentences each. Each question carries 2 marks. 1. Define Planning. 2. State the first two steps in planning. 3. Give the meaning of planning premises. 4. Mention any two standing plans. 5. Give any two examples for policy in planning. 6. What are the Rules? Give an example 7. What is “Budget”? VI Answer the following questions in 10 to 12 sentences each. Each question carries 4 marks. 1. Explain any four features of planning. 2. Is planning actually worth the huge cost involved? Give four reasons. (OR) Explain the importance of Planning with any four points. 3. Explain any four limitations of planning. 4. Briefly explain any two types of plans. (OR) Write a short note on (a) Policy (b) Strategy 5. As a manager of an enterprise what steps you will follow in the planning process.  CHAPTER -5 ORGANISING I Choose and write the correct answer: 1. The form of organisation known for giving rise to rumours is called ________ a. Centralised organisation b. Decentralised organisation c. Formal organisation d. Informal organisation 2. Mohan was given a task by his superior to prepare a plan in one week. He asked two of his subordinates to work on two aspects of his task. One of the subordinate was sick and could not complete his work. Who is accountable for his task? a. Mohan is accountable b. Mohan’s subordinate is accountable c. Mohan’s superior is accountable d. None of them 3. Grouping of activities on the basis of functions is a part of a. Centralised organisation b. Decentralised organisation c. Divisional organisation d. Functional organisation 4. Which of the following is not an element of delegation? a. Accountability b. Authority c. Responsibility d. Informal organisation 5. Under this type of organisational structure manpower is grouped on the basis of different products manufactured a. Divisional structure b. Functional structure c. Network structure d. Matrix structure II Fill in the blanks by choosing appropriate answers from those given in the brackets (Formal, Centralisation, Responsibilities, Organising, Delegation) 1. _____________ is the process of identifying and grouping the activities of the enterprise and establishing authority relationships among them 2. _________ organisation specifies the relationships among various job positions and the nature of their inter-relationship. 3. Organisation in which decision making authority lies with the top management are termed as ___________ organisation. 4. ________________refers to the downward transfer of authority from a superior toa subordinate. 5. ___________ is the obligation of a subordinate to properly perform the assigned duty. III Match the following : A B a. Decentralisation i. Arises as a result of social interaction b. Authority ii. Delegation of authority throughout all the levels of organisation c. Informal Organisation iii. Formal Organisation d. Accountability iv. Right to command e. Scalar Chain v. Answerable for the final outcome IV Answer the following questions in one word or one sentence each: 1. Which management function translates the plans into action? 2. State any one type of organisation structure 3. What is span of management? 4. Give the meaning of authority. 5. Can accountability be delegated? 6. Name the activity which increase the importance of the role of subordinates. V Answer the following questions in 2 or 3 sentences each. Each question carries 2 marks. 1. Define Organising. 2. State any two steps in the process of organising. 3. What is organisational structure? 4. State any two differences between Functional and Divisional organization. 5. Why does informal organization exist within the framework of formal organization? Give any two reasons for the emergence of informal organization. 6. State any two elements of Delegation. 7. What is Responsibility? 8. What is Accountability? 9. State any two difference between delegation and decentralisation. 10. State any two difference between Centralisation and Decentralisation. 11. A manager is of the view that he is not responsible for the quality of work that he has delegated to his subordinate. Do you agree with this view point? Explain. VI Answer the following questions in 20 to 25 sentences each. Each question carries 8 marks. 1. What is Organising? Explain the importance of organizing. (OR) “The role of organisation is important for a business organisation to successfully achieve its goals” Explain the importance of organisation to justify this statement. 2. What is functional structure? Discuss its three advantages and three disadvantages. 3. Draw a diagram depicting a functional structure. List out any four advantages of it. 4. What is a divisional structure? State its three advantages and three disadvantages. 5. Draw the organisation structure which is suitable for organisations producing a variety of products for performing diversified activities. List out any four advantages of it. 6. State the advantages and disadvantages of formal and informal organization. 7. Distinguish between formal and informal organization. 8. What is delegation? Explain the importance of delegation. (OR) Why delegation is considered essential for effective organising? 9. What is decentralization? Explain its importance. (OR) Decentralisation is an optional policy. Explain why an organisation would choose to be decentralised?  CHAPTER -6 STAFFING I Choose and write the correct answer: 1. Promotion of employees results in a. Increase in pay b. Increase in responsibility c. Increase in job satisfaction d. All the above 2. Which of the following is off-the-job training method a. Coaching b. Vestibule training c. Internship d. Job rotation 3. Which of the following is on the job training method a. Job rotation b. Films c. Computer modelling d. Vestibule training 4. Which of the following is an Internal source of recruitment a. Advertisement b. Campus recruitment c. Transfer d. Employment exchange 5. Horizontal movement of employees within the organisation is called a. Promotion b. Transfer c. Campus recruitment d. Demotion 6. The test which is helpful in assessing the Individual capacity for learning new skills a. Aptitude test b. Personality test c. Interest test d. Intelligence test II Fill in the blanks by choosing appropriate answers from those given in the brackets. (Orientation, Job Rotation, External, Development, Selection) 1. _________________ is the process of choosing from among the prospective job candidates. 2. _________________refers to the learning opportunities designed to help employee grow. 3. _________________________ is the process of introducing the selected employee to other employees. 4. Shifting of trainees from one department to another is known as__________ 5. _________Source of recruitment helps to bring in new blood in the organisation III Match the following : A B a. Estimating Manpower requirement i. Internal sources b. Preliminary scrutiny ii. External sources c. Campus recruitment iii. 1ststep in selection process d. Transfer iv. On the job training e. Coaching v. Off the job training f. Vestibule training vi. Selection process IV Answer the following questions in one word or one sentence each: 1. What do you mean by recruitment? 2. Give the meaning of Transfer. 3. What is promotion? 4. State any one type of selection test. 5. Name On-the-job training method used to train plumbers, electricians and iron workers. 6. Name Off-the-job training method used to train employees before handling sophisticated machinery and equipment. V Answer the following questions in 2 or 3 sentences each. Each question carries 2 marks. 1. What is staffing? 2. Write any two importance of staffing. 3. Give the meaning of placement. 4. What is orientation in the staffing process? 5. Name any two methods of recruitment suitable to recruit technical, professional and managerial personnel. 6. Name the internal sources of recruitment. 7. Give the meaning of selection. 8. What is Training? 9. Bring out any two differences between training and development. 10. What do you mean by Job rotation? 11. The manager of the company designed learning opportunities to improve skills and abilities of employees and help in the growth of individuals in all respects. Identify the two concepts involved in it. VI Answer the following questions in 10 to 12 sentences each. Each question carries 4 marks. 1. Explain the importance of staffing with any four points. 2. List out the steps involved in staffing process. 3. Write a short note on Internal sources of recruitment. 4. State any two merits and two demerits of external sources of recruitment. 5. Explain any four selection tests in staffing. 6. Explain how training and development benefits the organisation? 7. Explain how training and development benefits the employees? 8. The post of Assistant Manager and Marketing manager was vacant in a company. The Chief Executive Officer of the company called the HR  manager and requested her to fill up the vacancies. She suggested that Marketing manager’s subordinate Miss Swathi is very competent and trust worthy. If she could moved up in the hierarchy, she would do the needful. The Chief Executive Officer agreed for the same. The Assistant Manager post was filled up by screening the database of unsolicited applications lying in the office. (a)Name the internal/external sources of recruitment used by the company to fill up the above stated vacancies. (b) State any one merit of each of the above identified source of recruitment VII Answer the following questions in 20 to 25 sentences each. Each question carries 8 marks. 1. Explain the various steps followed in staffing process. 2. List out any eight external sources of recruitment and state the advantages of them. 3. Explain the different steps in selection process. (OR) “Selection is the process of Elimination”. Justify this statement. (OR) Assume yourself as HR manager of a company and explain the various steps you would like to adopt in selection of employees. 4. Briefly explain the four methods of On-the-Job training and four methods of Off-the-job training.  CHAPTER -7 DIRECTING I Choose and write the correct answer: 1. Which one of the following is not an element of direction? a. Motivation b. Communication c. Delegation d. Supervision 2. The motivation theory which classifies needs in hierarchical order is developed by a. Fred Luthans b. Scott c. Abraham Maslow d. Peter.F.Druker 3. Which of the following is a financial Incentive? a. Promotion b. Stock Incentive c. Job Security d. Employee Participation 4. Which of the following is not an Element of Communication process? a. Decoding b. Communication c. Channel d. Receiver 5. Grapevine is a. Formal Communication b. Barrier to Communication c. Lateral Communication d. Informal Communication 6. Status comes under the following type of barriers a. Semantic barrier b. Organisational barrier c. Non-Semantic barrier d. Psychological barrier 7. The software company promoted by Narayana Murthy is a. Wipro b. Infosys c. Satyam d. HCL 8. The highest level need in the need Hierarchy of Abraham Maslow. a. Safety need b. Belongingness need c. Self actualization need d. Prestige need 9. The process of converting the message into communication symbols is known as a. Media b. Encoding c. Feedback d. Decoding 10. The communication network in which all subordinates under a supervisor communicate through supervisor only is a. Single Chain b. Inverted V c. Wheel d. Free Flow 11. On the successful completion of two years in a company, Kailash received a letter confirming his job as a permanent employee. Identify the need of Kailash being fulfilled as per Maslow’s need Hierarchy Theory. a. Esteem Needs b. Self Actualisation Needs  c. Basic Physiological Needs d. Security Needs. 12. If there is no reward or appreciation for a good suggestion, the subordinates may not be willing to offer useful suggestion Identify the above type of barrier to communication. a. Unwillingness to communicate b. Lack of proper incentive c. Distrust d. Lack of confidence of superior on subordinate II Fill in the blanks by choosing appropriate answers from those given in the brackets. [Motivation, Wheel, Network, Instructions, Incentives, Motivation, Bonus] 1. Directing means giving ___________________________ to do the work 2. _____________________ is an inner state that activates and directs behaviour towards goal. 3. __________________ is the process of stimulating people to action to accomplish desired goals. 4. _____________________ is a technique used to motivate people in an organisation. 5. __________ is an innerstate that activates and directs behavior towards goal. 6. The communication network in which all subordinates under a supervisor communicate through supervisor only is called ___________________ 7. ________________ is an incentive offered over and above the wages / salary to the employees. 8. Supervision + ____________________ Leadership+ Communication = Directing. III Match the following: A B a. Unity of command i. Food, shelter, clothing b. Pay and allowance ii. Job enrichment c. Non-financial incentives iii. Abraham Maslow d. Issue of orders and Instructions iv. Lack of attention e. Need Hierarchy Theory v. Principle of directing f. Basic physiological needs vi. Semantic barriers g. Hindrance to communication vii. Financial incentives h. Faulty translations viii. Supervision IV Answer the following questions in one word or one sentence each: 1. What is Directing? 2. State any one element of Directing. 3. State any one assumption of Maslow’s Hierarchical Theory of Needs. 4. State any one Leadership style. 5. State any one type of Grapevine Network 6. Is it possible to motivate the employees, if their needs are fulfilled completely? 7. Name the kind of monetary incentive in which employees are offered company’s share at a set price which is lower than market price. 8. A company displays on the notice board or in the company’s newsletter about the achievement of employees. Name the kind of non-monetary incentive given by the company. 9. Communication originally directed in English has been poorly translated in Kannada. Name the type of barrier to effective communication. 10. State the highest level of need in the Maslow’s need Hierarchy Theory? V Answer the following questions in 2 or 3 sentences each. Each question carries 2 marks. 1. Give the meaning of Supervision. 2. What do you understand by motivation? 3. What is Leadership? 4. What is Communication? 5. What is Formal Communication? 6. What is Grapevine Communication? 7. Classify the following motivations into positive and negative motivation. (a) Threatening. (b) Promotion VI Answer the following questions in 20 to 25 sentences each. Each question carries 8 marks 1. Explain the Principles of Directing. 2. What are Supervision? Explain the role played by a supervisor. 3. Explain any four financial incentives and four non-financial incentives. 4. “Communication serves as the lubricant fostering for the smooth operations of the management process.” In the light of this statement, explain the importance of communication in management. 5. Suggest the suitable measures to improve communication effectiveness. 6. Draw a neat diagram of Maslow Hierarchy Needs. Classify the following needs as per Maslow need Hierarchy Theory (a) Need for love and affection, championship. (b) Safety from illness, accident, fire etc. (c) Need for food, shelter and clothing (d) Job security.  CHAPTER -8 CONTROLLING I Choose and write the correct answer: 1. An efficient Control System helps to a. Accomplish Organisational objectives b. Boosts employee Moral objectives c. Judge accuracy of standards d. All the above 2. Controlling function of an organisation is a. Forward looking b. Backward looking c. Both forward and Backward looking d. None of the above 3. Controlling function is performed by Manager at a. Top level b. Middle level c. Lower level d. All the levels 4. Standards can be set in ___________terms a. Quantitative b. Qualitative c. Both Quantitative and Qualitative d. None of the above. 5. What should the ‘Critical Point’ for a Manager while controlling as controlling at each and every step is not possible. a. Special area b. Key result area c. Normal area d. None of these II Fill in the blanks by choosing appropriate answers from those given in the brackets. (Inseparable twins, Controlling, Costly, Corrective, Quantitative) 1. ______________ is the process of ensuring that activities in an organisation are performed as per plan. 2. Planning and Controlling are ______________________ of Management. 3. Comparison becomes easier when standards are set in __________________ terms. 4. Controlling is a __________________ affair. 5. Taking __________ action is the last step in Controlling. III Match the following: A B a. Controlling function i. Resistance from employee b. Setting performance standards ii. Repair/Replacement of machinery c. Controlling limitation iii. Indispensable function of every Management d. Defective Machine iv. Key Result Area e. Critical point control v. First step of controlling IV Answer the following questions in one word or one sentence each: 1. What is meant by controlling? 2. Mention any one method used to measure actual performance. 3. What is standard in controlling process? 4. Which are considered as inseparable twins of Management? 5. Expand KRA. V Answer the following questions in 2 or 3 sentences each. Each question carries 2 marks. 1. Define Managerial Control. 2. Give any two advantages of controlling. 3. State any two limitations of controlling. 4. State the methods used by managers to analyse deviations. VI Answer the following questions in 10 to 12 sentences each. Each question carries 4 marks. 1. “A good control system helps an organization in many ways” – Justify this statement with any four points. (OR) Explain the importance of controlling with any four points. 2. Discuss the relationship of planning and controlling (OR) ‘Planning is looking ahead and controlling is looking back’ Comment. 3. ‘Controlling everything results in Controlling nothing’. Explain (OR) Explain the limitations of controlling. 4. Briefly explain the first four steps in controlling.  CHAPTER -9 FINANCIAL MANAGEMENT I Choose and write the correct answer: 1. Business Finance is needed to a. Establish a business b. Run a business c. Expand a business d. All of the above 2. Primary aim of Financial Management is to a. Maximise shareholder’s wealth b. Wealth maximisation concept c. Maximisation of the market value of equity shares d. All of the above 3. Current Assets are those Assets which get converted into Cash a. within 6 month b. within 1 year c. between 1 & 3 years d. between 3 & 5 years. 4. Name the financial decision which relates to disposal of profits. a. Investment decision b. Financing decision c. Dividend decision d. Capital budgeting decision 5. A decision to acquire a new & modern plant to upgrade an old one is a : a. Financing decision b. Working Capital decision c. Investment decision d. None of the above II Fill in the blanks by choosing appropriate answers from those given in the brackets. [Blueprint, Capital Structure, Current assets, Fixed, Business Finance] 1. The money required for carrying out business activities is called _________ 2. Financial planning is essentially preparation of a financial __________ of an organisation’s future operations. 3. ______________ capital refers to investment in Fixed assets. 4. Investment in ________________ facilitates smooth day-to-day operations of the business. 5. ________________ refers to the mix between owners and borrowed funds. III Match the following: A B a. Financial Management i. Long term Investment decision b. Capital Budgeting ii. Current Assets c. Current Assets-Current Liabilities iii. Trading on Equity d. Cash & Cash Equivalents iv. Wealth Maximisation e. Return on Investment v. Net working capital IV Answer the following questions in one word or one sentence each: 1. What is Business Finance? 2. State the primary objective of Financial Management. 3. What is fixed capital? 4. Give an example for fixed asset. 5. What is working capital? 6. Give an example for current asset. 7. Give the meaning of Current assets. 8. Give the meaning of Current Liabilities. 9. How do you calculate net working capital? 10. Write the meaning of financial risk. 11. What is floatation cost? 12. A Company wants to establish a new unit in which a machinery worth Rs.5 Lakhs is involved. Identify the type of decision involved in Financial Management. 13. A decision is taken to distribute certain parts of the profit to shareholders after paying tax. What is this decision called? V Answer the following questions in 2 or 3 sentences each. Each question carries 2 marks. 1. What do you mean by Financial Management? 2. What is meant by Capital Structure? 3. State the two objectives of Financial Planning. 4. Give the meaning of Investment decision with an example. 5. Give the meaning of Financing decision with an example. 6. Give the meaning of Dividend decision. 7. Give the meaning of Financial Planning 8. What is Financial leverage? 9. Give the meaning of Trading on Equity. 10. A Businessman who wants to start a manufacturing concern, approaches you to suggest him whether the following manufacturing concern would require large or small working capital. a. Bread b. Motor Car. 11. State why the working capital needs for a service industry are different from that of a manufacturing Industry. VI Answer the following questions in 10 to 12 sentences each. Each question carries 4 marks. 1. Financial Management is based on three broad Financial Decisions. What are these and briefly explain them. 2. What do you mean by Current Assets? Give four examples of such assets. 3. What is capital Budgeting decision? Explain briefly the factors affecting capital budgeting decisions. 4. Explain any four factors affecting financing decision. 5. Explain any four factors affecting Dividend decision 6. Explain any four factors affecting the choice of capital structure. 7. Explain any four factors affecting Fixed capital requirements of an organisation. 8. Explain any four factors affecting working capital requirements of an organisation. (OR) What do you call the capital needed for day to day operations? Explain any 3 factors affecting such capital needs. 9. A Capital budgeting decisions is capable of changing the Financial Fortune of a business. Do you agree? Why or Why not? 10. Read the following text and answer the following questions on the basis of the same : Bimal Ltd. Dealing in readymade garments is planning to expand its business operations in order to cater to international market. For this purpose the company needs additional Rs.50 Lakhs for replacing machines with modern machinery of higher production capacity. It involves committing the finance on a long term basis. These decisions are very crucial for any business since they affect its earning capacity in the long run. The company can either raise the required funds by issuing debentures with an estimated cost of 10% or can issue Equity shares. The Financial manager of the company would normally opt for a source which is the cheapest. 1. What is the other name of Long term decision? a. Capital budgeting b. Fixed Capital c. Financial Management d. Working Capital 2. A decision for replacing machines with modern machinery of higher production capacity is a a. Financing decision b. Working Capital decision c. Investment decision d. None of the above. 3. A decision for raising fund of Rs.50 Lakhs either from 10% Debentures or Equity shares is a- a. Financing decision b. Dividend decision c. Investment decision d. None of the above. 4. The financing decisions are affected by various factors. Which one of the following factor is discussed in the above case? Choose the correct option. a. Cash flow position of the company b. Cost c. Amount of Earnings d. Taxation Policy  CHAPTER -10 MARKETING I Choose and write the correct answer: 1. ‘Focus on satisfaction of customer’s needs is the key to the success of any organisation in the market’. The underlying marketing philosophy is a. Production concept b. Selling concept c. Marketing concept d. Product concept 2. Marketing mix is the set of ___________________ tools. a. Selling tools b. Production tools c. Publicity tools d. Marketing tool 3. Which of the following is a durable product? a. Toothpaste b. Chocolate c. Television d. Stationery item 4. Amazon is an example for a. Brand Name b. Brand mark c. Trade mark d. Label 5. Which of the following factor affects the price determination? a. Product cost b. Demand c. Government regulations d. All of these 6. Providing information to the customers about product, its features and quality etc., are part of a. Production b. Promotion c. Pricing d. None of the above 7. Which of the following factor will not affect the choice of channel of distribution? a. Market factors b. Environmental Factors c. Trade Mark d. Competitive factors 8. The shortest channel in the distribution is a. One level channel b. Two level channel c. Three level channel d. Zero level channel 9. Which of the following is not a part of promotion mix? a. Sales promotion b. Personal selling c. Advertising d. Physical distribution 10. Discount, contests, free samples and lucky draw etc., are the examples of a. Personal selling b. Sales promotion c. Channels of distribution d. Advertising II Fill in the blanks by choosing appropriate answers from those given in the brackets. (Trade Mark, Zero Level, Primary package, Personal selling, Selling, Packaging, Generic name, Unpaid, Market, Place mix. 1. _______________ refers to set of actual and potential buyers of a product or service. 2. _______________ activities start after the product has been developed. 3. _______________ refers to the name of the whole class of the product. 4. A brand or part of a brand that is given legal protection is called _______. 5. _______________ refers to the act of designing and producing the container or wrapper of a product. 6. _______________ refers to the product’s immediate container. 7. Direct channel is also called as _________. 8. _____________ covers all the activities required to physically move the goods from producers to customers. 9. _______________ provides direct and immediate feedback. 10. Publicity is a _______________ form of communication. III Match the following: A B a. Marketing Philosophy i. Identification of a product b. Shopping product ii. Promotion mix c. Services iii. The Product concept d. Brand iv. Intangible e. Personal selling v. Discount f. Sales Promotion vi. Jewellery IV Answer the following questions in one word or one sentence each: 1. State any one Marketing Philosophy. 2. State any one feature of Marketing. 3. Give an example for marketing of services. 4. Give the meaning of Product. 5. Name any one level of packaging. 6. What is labelling? 7. State any one function of labelling. 8. Give the meaning of Price. 9. State any one feature of shopping goods. 10. State any one function of channel of distribution. 11. State any one feature of personal selling. 12. What is Publicity? V Answer the following questions in 2 or 3 sentences each. Each question carries 2 marks. 1. What is Marketing? 2. Define Marketing. 3. Define marketing Management. 4. What is Standardization? 5. Give the meaning of Grading of products. 6. What are Consumer goods? 7. Give two examples for Convenience goods. 8. Give two examples for Industrial goods. 9. How do you describe shopping goods? 10. List out any two characteristics of services. 11. Mention any two objectives of pricing. 12. Name any two channel of distribution. 13. State any two features of advertising. 14. What is personal selling? 15. State any two marketing objective of public relations. VI Answer the following questions in 10 to 12 sentences each. Each question carries 4 marks. 1. Distinguish between Selling and Marketing by highlighting any four points. 2. Explain the elements of Marketing Mix. 3. State any four features of Speciality goods. 4. Explain any four characteristics of Industrial products. 5. State any four considerations to be kept in mind while choosing a brand name. 6. How does Packaging acquire significance in marketing of goods? (OR) Packaging has acquired great significance in the marketing of goods. In the light of this statement, list any four functions of packaging. 7. Explain in brief any four objections against advertising (OR) ‘Though advertising is one of the most frequently used medium of Promotion of goods and services, yet it attracts a lot of objections’. Explain any four such objections. 8. The manager of Impact Enterprises dealing in Cosmetics is facing the problem of poor sales. Suggest and explain any four promotional measures that he can undertake to improve sales. 9. List out promotional message given on the package of any three consumer products of your choice and comment how these promotional messages helps in the sale of these products. 10. Identify the type of sales promotion activities involved in the following statements. a. ‘Scratch a card and win exciting prizes’. b. ‘Buy 2 Get 1 Free. c. ‘A refund of Rs 5 and return of empty wrapper/foil. d. ‘Buy 2 kgs of detergent powder and get one bucket free. 11. Explain any four functions performed by public relations department of an organisation. VII. Answer the following questions in 20 to 25 sentences each. Each question carries 8 marks. 1. Explain any eight functions of Marketing. 2. What is Branding? Explain its advantages to marketers and customers. (OR) Your Company has set up a food processing unit in Sagar with a production capacity of 10000 litres of Orange juice per day. The company plans to market Orange juice in tetra pack of 200 ml. Suggest a brand name for the product and explain the advantages of branding to the marketers and customers. 3. “An important task in the marketing of goods relates to designing the label as it provides useful and detailed information about the product’. In the light of the above statement, draw a label for a packet of juice and highlight the important information to be provided on it. 4. What is Pricing? Explain in brief the factors affecting Price determination. (OR) As a publisher, you have published a new book on marketing management. How will you determine the price of this book? Explain the factors. 5. Discuss any four advantages and four limitations of Advertising. 6. List out any eight differences between Advertising and Personal selling.  CHAPTER -11 CONSUMER PROTECTION I Choose and write the correct answer : 1. Consumer protection Act was formed in the year _____________ a. 1986 b. 1984 c. 1987 d. 2007 2. Consumer protection is important for business because of a. Long term interest b. Social responsibility c. Uses Society’s resources d. All of the above 3. Consumers are exploited when a. The shopkeeper under weights b. The shopkeeper overcharges c. The shopkeeper sells goods of inferior quality d. All of the above 4. Which of the following right is not provided by the Consumer Protection Act to the consumers? a. Right to safety b. Right to choose c. Right to scold d. Right to seek redressal 5. Those complaints that can be filed in the State Commission where the value of goods or services and the amount of compensation claimed is : a. More than Rs.20 Lakhs but less than Rs.1 Crore. b. More than Rs.1 Crore but less than Rs.10 Crores. c. More than Rs.10 Crores. d. More than Rs.10 Lakhs but less than Rs.20 Lakhs. 6. Which of the following functions are not carried out by the consumer organisation? a. Accelerating consumer awareness b. Filing suits, complaints on behalf of consumers c. Solving personal and marital problems of consumers d. Collecting information of different products and testing them. 7. Consumer Organisation – VOICE is located in a. Mumbai b. Delhi c. Ahmedabad d. Chennai 8. Where can the aggrieved party appeal further, in case, he is not satisfied with the order of District Commission? a. State Commission b. National Commission c. Supreme Court of India d. All of the above. II Fill in the blanks by choosing appropriate answers from those given in the brackets. [Supreme Court of India, Interest, Bengaluru, State Government] 1. The concept of consumer protection is to safeguard the of the consumers. 2. State commission is established by the respective ___________________ 3. An order passed by the National Commission in a matter of its original Jurisdiction is appealable before the __________________ 4. Karnataka Consumer Service Society, a consumer organisation is located at _______________ III Match the following : A B a. Beware of various goods i. 1872 b. District Commission ii. 1930 c. Indian Contract Act iii. Jewellery d. The sale of Goods Act iv. Redressal Agencies e. Halmark v. Section 2(b) of Consumer Protection Act of 1986 f. File a complaint vi. Consumer responsibility IV Answer the following questions in one word or one sentence each: 1. What does the approach of “caveat emptor” mean? 2. State any one unfair trade practice of manufacturers and service providers by which consumers are exploited. 3. State any one regulation which provides legal protection to the consumers. 4. On which day, the world consumer rights day is celebrated? 5. On which type of products can AGMARK be used? 6. Name any one redressal agency set up under consumer protection Act to redress consumer grievances. 7. If a case is decided by the District forum, can it be appealed before the Supreme Court? 8. Who establishes the National Commission? 9. Name the apex institution to seek redressal under consumer protection Act, 1986. 10. What is the monetary limit of claim in National Consumer Disputes Redressal Commission? 11. Name any one consumer organisation / NGO engaged in protecting and promoting consumers interests. 12. Santhosh bought a laptop for Rs.80,000 from a laptop seller on his verbal commitment that the Laptop will be replaced in case of any defect. Within a span of six months, the system started creating technical issues inspite of  proper maintenance. The seller denied taking any action on the complaint made by Santhosh. Name the redressal agency under the Consumer Act where Santhosh can file his complaint. V Answer the following questions in 2 or 3 sentences each. Each question carries 2 marks. 1. Give two examples of Unfair Trade Practices. 2. What is Consumer Protection? 3. State any two causes of consumer exploitation. 4. State any two reasons to emphasize the importance of consumer protection from consumers point of view. 5. State any two who can file a complaint before the consumer forum? 6. “An order passed by the National Commission is a matter of its original Jurisdiction is appealable before the Supreme Court” In this context, what does original Jurisdiction mean? 7. Nikhitha who works in a school, purchased two shirts for Rs.300 each for her son. When she went back home, she realised that the shirts was small in size for her son. She decided to ask for exchange in the size of the shirt or for return of money. But the store owner refused to return the money or exchange the shirt. Nikhitha was disheartened. Her friend advised her to go to a consumer organisation working for the protection of consumer welfare. The organisation helped her by explaining to her the legal procedure, as well as educated her about her rights as a consumer. They helped her in filling a complaint against the store owner and getting relief. With the help of the organisation Nikhitha was able to get her money back from the store. State any two rights of a consumer which Nikhitha was able to exercise with the help of the organisation. VI Answer the following questions in 10 to 12 sentences each. Each question carries 4 marks. 1. Explain any four rights of consumers. 2. State any four responsibilities of consumers while purchasing, using and consuming goods and services. 3. Explain any four ways in which the objective of consumers’ protection can be achieved. 4. State any four directions which can be issued by the consumer court to the opposite party. 5. State any four functions of consumer organisations and NGOs for the protection and promotion of consumer interests. 6. Bindu purchased a book from Sudheendra Book House. While reading the book she found that some pages were missing. She approached the seller of the book and complained about the missing pages. The seller promised that if the publisher was ready to change the book, he would change the same.  After a week, he informed her that the publisher refused to change the book. Can Bindu file a complaint against the seller? If so, where can she file a complaint? State the right which Bindu can execute while filling a complaint. Give reason in support of your answer. 7. As a well informed customer, what kind of quality certification marks you will look for before buying products? Specify any four. 8. Harika purchased one litre of Pure Desi Ghee from a shopkeeper. After using it, She had a doubt that it is adulterated. She sent it for a laboratory test which confirmed that the Ghee was adulterated. State any four reliefs available to Harsika, if she complains and the consumer court is satisfied about the genuineness of the complaint. 9. Arohi buys a pocket of Biscuits from a Bakery without asking for the bill. The packet does not bear any information other than the name of the Bakery. After reaching home she finds the Biscuits to be stale. a) Identify the consumer right that has been violated. b) State any three responsibilities that a consumer must keep in mind while purchasing any goods.