HPC1-W2-3.pptx

CHARACTERISTICS OF HOSPITALITY RESPECTFUL PERSONABLE PRESENT PERCEPTIVE RESPONSIVE CONSISTENT PERSONAL APPROPRIATE NON-JUDGMENTAL UPLIFTING NON-INTRUSIVE SURPRISING  VARIOUS DEPARTMENTS IN HOTEL  TWO CATEGORIES OF HOTEL DEPARTMENTS OPERATION...

CHARACTERISTICS OF HOSPITALITY RESPECTFUL PERSONABLE PRESENT PERCEPTIVE RESPONSIVE CONSISTENT PERSONAL APPROPRIATE NON-JUDGMENTAL UPLIFTING NON-INTRUSIVE SURPRISING  VARIOUS DEPARTMENTS IN HOTEL  TWO CATEGORIES OF HOTEL DEPARTMENTS OPERATIONAL ADMINISTRATIVE  Maintenance Department  Accounting Department  Front Office Department  Human Resource Department  Food and Beverage Department  Security Department  Purchasing Department  Housekeeping Department  Sales and Marketing Department  Electronic Data Processing/IT Department  Communication Department  OPERATIONAL DEPARTMENTS FRONT OFFICE DEPARTMENT  allot room to the guest (check-in)  maintain room records for reservation/allocation  collect the room charges/miscellaneous charges for various services  take advance bookings  handle phone calls SECTIONS: Front Desk – cashier desk, guest relations, bell desk, travel desk Back Office – reservation desk, telephone operator  OPERATIONAL DEPARTMENTS FOOD AND BEVERAGE DEPARTMENT SERVICES PRODUCTION  provide food and beverage  prepare and provide dishes as facilities  provide food and beverage for per the menu, for buffet and banquet events groups, conferences, meetings,  prepare food for hotel staff theme parties, etc. SECTIONS: SECTIONS: hot kitchen, cold restaurant, room service, kitchen/pantry, banquet, bar and lounge pastry/bakery, butchery  OPERATIONAL DEPARTMENTS HOUSEKEEPING DEPARTMENT  maintain cleanliness  take charge of linen room for maintenance of room linen, restaurant’s linen, etc.  maintain gardening work  maintain guest and staff laundry SECTIONS: linen room, housekeeping desk, housekeeping store, in-house laundry, gardening area, public area maintenance, guestroom maintenance  ADMINISTRATIVE DEPARTMENTS MAINTENANCE ACCOUNTING  maintain all the equipment  budget and allocation/ revenue  responsible for smooth supply of and expenditure electricity, water, and smooth  maintain account related books function of air conditioning unit according to government rules  maintain furniture and fixtures and regulations of rooms and other areas of  balance sheet of hotel hotel  giving salaries  keep check on departments’ cost  ADMINISTRATIVE DEPARTMENTS HUMAN RESOURCE ELECTRONIC DATA PROCESSING  recruitment and section of  aka IT department employee  maintenance of property  training and development management system  maintenance of attendance  maintenance of internet records, leave records, etc.  generation of various electronic  maintenance of personnel files data for periodic appraisal  maintenance of computer units and its software  ADMINISTRATIVE DEPARTMENTS COMMUNICATION SECURITY  telephone communications for  safety and security of guests each room and other areas  safety of employees  cable connections of televisions  keep check on theft cases  maintenance of audio-visual  cooperate with staff with equipment of hotel, regards emergency plans  keep record on movements of conferences, and other events assets, received and dispatched materials  ADMINISTRATIVE DEPARTMENTS PURCHASING AND STORES SALES AND MARKETING  purchase materials from market  liaison with different companies  sell rooms and facilities or vendor  make brand image of hotel to  store all purchased items the market properly e.g. FIFO  act as agent of hotel and  issue materials to the user provide various information of department changes and updating  maintain smooth flow of goods to departments