Hilton Hotel Facilities & Services Checklist PDF

**Hotel/ Restaurant Facilities and services checklist** ======================================================= **Name of hotel/ restaurant Hilton Hotel** **Name of student Sample** +-----------------------+-----------------------+-----------------------+ | Facilities | Yes/no...

**Hotel/ Restaurant Facilities and services checklist** ======================================================= **Name of hotel/ restaurant Hilton Hotel** **Name of student Sample** +-----------------------+-----------------------+-----------------------+ | Facilities | Yes/no | Comments | +=======================+=======================+=======================+ | **Guest Room | Yes | But only for Hilton | | Amenities** | | Honours members | | | Yes | | | En-suite bathrooms | | There is a fridge in | | | Yes | most rooms where you | | Air | | can keep your own | | conditioning/heating | No | soft and alcoholic | | | | drinks | | Complimentary Wi-Fi | Yes | | | | | | | Smart TV with | No | | | streaming | | | | | Yes | | | Services | | | | | Yes | | | In-room safe | | | | | Yes | | | Mini-bar | | | | | Yes | | | Coffee/tea making | | | | facilities | Yes | | | | | | | Room service | Yes | | | | | | | Iron and ironing | Yes | | | board | | | | | Yes | | | Wardrobe and hangers | | | | | | | | Desk and chair | | | | | | | | Hairdryer | | | | | | | | Telephone | | | | | | | | Laundry service | | | +-----------------------+-----------------------+-----------------------+ | **Food and Beverage** | Yes | | | | | | | On-site restaurant(s) | Yes | | | | | | | Bar/lounge | Yes | | | | | | | Café | Yes | | | | | | | Breakfast buffet | No | | | | | | | 24-hour room service | No | | | | | | | Poolside bar | Yes | | | | | | | In-room dining | | | +-----------------------+-----------------------+-----------------------+ | **Recreation and | Yes | | | Wellness** | | | | | Yes | | | Swimming pool | | | | | Yes | | | (indoor/outdoor) | | | | | No | | | Spa and wellness | | | | centre | Yes | | | | | | | Fitness centre/gym | Yes | | | | | | | Sauna | Yes | | | | | | | Hot tub/jacuzzi | No | | | | | | | Massage services | No | | | | | | | Yoga/Pilates studio | No | | | | | | | Tennis courts | | | | | | | | Golf course | | | | | | | | Games room | | | +-----------------------+-----------------------+-----------------------+ | **Business and | Yes | Conference/meeting | | Events** | | facilities are | | | Yes | available. | | Conference rooms | | | | | Yes | The | | Meeting rooms | | conference/meeting | | | Yes | facilities are | | Business centre | | located on the Level | | | Yes | 0 and Level -1. | | Banquet hall | | | | | Yes | The Hilton has 10 | | Audio-visual | | meeting rooms of | | equipment | Yes | varying sizes | | | | | | Printing and | | They cater for | | photocopying services | | weddings/ hen | | | | parties, private | | High-speed internet | | dinners, sports | | access | | events and have a | | | | green room for | | | | celebrities | +-----------------------+-----------------------+-----------------------+ | **Family and Child | Yes | | | Facilities** | | | | | No | | | Family rooms | | | | | No | | | Kids' club | | | | | No | | | Children's play area | | | | | Yes | | | Babysitting services | | | | | No | | | Children's pool | | | | | | | | Game consoles for | | | | rent | | | +-----------------------+-----------------------+-----------------------+ | **Additional | Yes | They have a concierge | | Services** | | desk in reception | | | No | | | Concierge service | | At concierge | | | No | | | Shuttle service | | They have an | | | Yes | underground car park | | Airport transfer | | but it is not free | | | Yes | | | Tour desk | | | | | No | | | Luggage storage | | | | | No | | | Valet parking | | | | | No | | | Free parking | | | | | No | | | Car rental service | | | | | No | | | Currency exchange | | | | | Yes | | | Gift shop | | | | | | | | Laundry/dry cleaning | | | +-----------------------+-----------------------+-----------------------+ | **Accessibility | Yes | There is a Hilton | | Features** | | Team Member available | | | Yes | for help and | | Wheelchair-accessible | | assistance. | | | Yes | | | Rooms | | The alternative | | | Yes | formats documents can | | Accessible bathrooms | | be provided in | | | No | include; large print | | Elevators | | on request and | | | | different languages | | Braille signage | | on request. | | | | | | Accessible parking | | There are mobility | | | | aids available. | | Designated place of | | | | Safety | | The mobility aids | | | | available include | | | | wheelchairs. | | | | | | | | To obtain mobility | | | | aids please contact | | | | concierge. | | | | | | | | The hotel has its own | | | | parking facilities. | | | | | | | | There is a designated | | | | drop off point. | | | | | | | | The hotel has 254 | | | | rooms in total. | | | | | | | | There is an/are | | | | accessible room(s) | | | | within the hotel. | | | | | | | | The hotel has 12 | | | | accessible room(s) | | | | with accessible | | | | ensuite facilities. | | | | | | | | There is/are 6 | | | | accessible room(s) | | | | with a wet room/wheel | | | | in shower. | | | | | | | | There is/are 6 | | | | accessible room(s) | | | | with a bath. | | | | | | | | There is an/are | | | | adjoining room(s) | | | | available for the | | | | accessible room(s). | | | | | | | | There is an/are | | | | adjoining room(s) | | | | available for the | | | | standard room(s). | | | | | | | | The restaurant/bar | | | | facilities in this | | | | hotel include; | | | | Windows on the Tyne | | | | Restaurant, Windows | | | | on the Tyne bar and | | | | Gateshead Suite | | | | Function Room Bar. | | | | | | | | Accessible toilet | | | | facilities are | | | | available. | | | | | | | | There is not a deaf | | | | alert system at the | | | | hotel. | | | | | | | | Panic alarms are | | | | available on request. | | | | | | | | Vibrating pillows | | | | alarms are available | | | | on request. | | | | | | | | Bed raisers are not | | | | available on request. | | | | | | | | Bath steps are not | | | | available on request. | | | | | | | | Bath seats are not | | | | available on request. | | | | | | | | Bath mats are | | | | available on request. | | | | | | | | Raised toilet seats | | | | are not available on | | | | request. | | | | | | | | Portable hoists are | | | | not available on | | | | request. | | | | | | | | The | | | | conference/meeting | | | | facilities are | | | | located on the Level | | | | 0 and Level -1. | | | | | | | | There is not a | | | | designated place of | | | | safety which can be | | | | used by people with | | | | dementia, autism or | | | | learning | | | | disabilities. | +-----------------------+-----------------------+-----------------------+ | **Outdoor | Yes | | | Facilities** | | | | | Yes | | | Garden | | | | | No | | | Terrace | | | | | Yes | | | Beach access | | | | | No | | | Outdoor seating areas | | | | | | | | BBQ facilities | | | +-----------------------+-----------------------+-----------------------+ | **Pet Services** | No | There is not an | | | | assistance dog toilet | | Pet-friendly rooms | No | or toileting area at | | | | the venue/nearby. | | Pet-sitting service | No (except service | | | | dogs) | Water bowls for | | Pet amenities (beds, | | assistance dogs are | | bowls) | | available. | +-----------------------+-----------------------+-----------------------+ | **Miscellaneous** | Yes | | | | | | | 24-hour front desk | No | | | | | | | ATM on-site | Yes | | | | | | | Security staff | Yes | | | | | | | Non-smoking rooms | | | +-----------------------+-----------------------+-----------------------+