Lodging – Operations Review PDF

**Housekeeping Equipment; Chemicals; Tools Supplies; Guest Rooms Facilities and Amenities** **TOOLS AND CLEANING EQUIPMENT** - used by the housekeeping staff in various areas of the hotel make their job easier and faster. ADVANTAGES OF CLEANING EQUIPMENT 1\. Save time of Housekeeping staff 2\. C...

**Housekeeping Equipment; Chemicals; Tools Supplies; Guest Rooms Facilities and Amenities** **TOOLS AND CLEANING EQUIPMENT** - used by the housekeeping staff in various areas of the hotel make their job easier and faster. ADVANTAGES OF CLEANING EQUIPMENT 1\. Save time of Housekeeping staff 2\. Clean more efficiently than manual labor3. Produce more output and reduce work fatigue 4\. Reach many corner or height of an area which is difficult to reach by manual labor 5\. Some are eco-friendly and user friendly. **CLASSIFICATION OF CLEANING EQUIPMENT** **A. Manual Cleaning Equipment** 1\. Chambermaid's Trolley 2\. Janitor's Trolley3. Mop and Mop Wringer **B. Electric Cleaning Equipment** 1\. Vacuum Cleaner 2\. Polishing Machine 3\. Scrubber 4\. Dry Foam Machine **CLEANING TOOLS AND SUPPLIES** 1\. Sponge 2\. Scouring Pad 3.Towels -- white is normally used in housekeeping operations 4\. Microfiber cloth5. Feather duster6. Squeegee 7\. Spray Bottles 8\. Broom -- can be long handle broom, broomstick or soft whisk broom (walis Tambo) 9\. Dust pan 10\. Dustbin 11\. Bucket and water dipper **CLEANING CHEMICALS AND AGENTS** -It helps removing offensive odor and avoid spreading of dirt and contaminants. These chemicals maybe in form of liquid, powder or sometimes blocks which are diluted in right amount. Soft water is used as hard water cannot dilute detergents properly. 1\. Water2. Vinegar 3\. All purpose Cleaner4. Glass cleaners 5.Bathroom cleaner 6\. Disinfectants7. Metal Polish 8\. Swimming pool cleaner 9\. Clean Air Spray 10\. Degreaser 11\. Floor Cleaners and Sealer12. Detergents 13\. Bleach14. Softener 15\. Swimming pool cleaner **OTHER CHEMICALS USED IN HOUSEKEEPING** **1. Ammonia** **2. Wood Polish** -Insecticides -Muriatic Acid -Drain Cleaner **GUEST ROOM AND BATHROOM FACILITIES AND AMENITIES** **GUEST ROOM AMENITY**- a desirable or useful feature or facility of a building or place. \- An amenity is something extra, such as A/C, toiletries, and all the rest. Regardless, most people come to expect certain things when staying at a hotel, such as a refrigerator and microwave, the little coffee maker, and cable television. **GUESTROOM AMENITIES** -Bath Gel -Bath Salt -Body Lotion -Comb -Conditioner -Conditioning Shampoo -Cotton buds -Mouth wash -Sanitary bag -Sewing kit -Shampoo -Shaving kit -Shower Cap -Slippers -Toothbrush Set -Vanity set **LESSON 6: MAJOR ACTIVITIES OF HOUSEKEEPING** DEPARTMENT **GUEST ROOM CLEANING** -Aside from food and beverage department, the **guest room** [is another primary source of hotel revenue.] **CLEANING GUEST ROOM (Check-in Room)** During check-in room cleaning, the room attendant must perform the following: 1\. Leave the door of the room being service open. 2\. Switch on lights, air condition unit, television and other electronic appliances to check its condition.3. Open the draperies and curtains to let the sunshine in, checking for stains replacing if needed and closing after cleaning has finished. 4\. Make the bed with fresh linens. Soiled and fresh alike must not be places on the floor for sanitary reason. 5\. Clean ashtrays and dustbins, putting fresh garbage liners if needed.6. Remove room service items, if there is any. 7. Refilling stationery and vanity supplies if needed 8\. Dust the furniture, fixtures and equipment available. 9\. Sanitizing the telephone and washing soiled utensils, glasses, cups and saucers 10.Vacuum the floor 11.Clean the bathroom from the walls to the floors including the toilet, shower area and tub 12.Replacing the bathroom supplies 13.Throw the used guest supplies14. Spraying air freshener before leaving the room 15.Report damage to the supervisor. **CLEANING OCCUPIED ROOM** This cleaning perform when the guest still occupied the room. This is cleaned 1-2 times a day, depending on the request of the guest. When cleaning an occupied room, the following has to be observed: 1\. Enter the room in standard way 2\. Clear the dustbins 3. Collect linens and place it in the linen bag 4. Make up bed 5. Dust the furniture and fixtures 6. Vacuum the carpet and bedside mats7. Clean the bathroom and replenish the bathroom supplies. 8\. Check the condition of all electric devices such as light bulbs, tv, electric kittle and intercom device. **CLEANING PUBLIC AREAS AND PREMISESPublic Areas** -- are places in the hotel that are shared commonly among guest. Aside from rooms, these considered as one of the scopes of housekeeping department in terms of hotel cleaning. **The most common public area of hotels are the following:** Lobby Corridors Elevators Dining areas Swimming pool Parking area **CLEANING AND KEEPING PUBLIC AREAS** **OF HOTELS** 1\. Keeping Front Office, Lobby and Corridors 2. Keeping the dining area 3. Cleaning elevators 4. Cleaning Swimming pool 5\. Cleaning and keeping the hotel garden 6. Cleaning the parking area **LINEN, LAUNDRY, AND UNIFORM SERVICES**- One of the main task of housekeeping department is to provide not only fresh and sanitized linens to each guest but also clean and neatly pressed uniforms to the hotel staff **ON- PREMISE LAUNDRY EQUIPMENT** 1. Washer/ Extractor 2. Dryers 3\. Flatwork Ironers 4. Commercial Folders and Stackers **STANDARD PROCEDURES IN SORTING** **UNIFORMS AND LINENS** 1\. Remove unwanted items from the soiled linens and uniform during sorting. 2. Sort linens according to types of stain, use and types 3. Soiled linens received from different outlets must be checked for stain and tears. 4. Linen tears must be repaired prior to washing 5. Uniform must be sorted out according to department and by for dry cleaning or washing 6. For off-premise laundry service, all must be counted and recorded prior to pick up for laundry. 7\. Sorted laundry must be labeled or place in correct color-coded laundry bin fur further washing/dry cleaning. **LAUNDY CYCLE**1. Collecting the soiled linen.2. Transporting solid linens to the laundry.3. Sorting ( Linen and uniform )4. Washing5. Extracting 6\. Finishing7. Folding8. Storing 9\. Transferring Linens to designated areas. **ANOTHER WAYS OF DOING THE LAUNDRY** **(BASIC STEPS) ** Soak Flush Suds Bleach Rinse Extract Starch **OTHER HOUSEKEEPING TASK** ** Lost and Found Procedures -** Are items left by the guest inside their room or in any public area within the hotel promises found by a member of the hotel property. **3 CLASSIFICATIONS OF LOST AND FOUND ITEMS1.** Valuable -- kept maximum of 6 months 2\. Non-Valuable - kept maximum of 3 months 3.Perishable items -- 3 days ** Babysitting Service** -Is not an easy task- It requires patience, talent and charisma to "click" with your little guest ** Butler Service** -Is a dedicated service which assist with all manner of guest like personal assistant ** Shoeshine Service**- Is one of the special services provided by the hotels nowadays. \- This service normally done by none other than the butler themselves. **LESSON 7:HOUSEKEEPING RECORD KEEPING/SANITATION/ SAFETY AND SECURITY OF GUEST EMPLOYEES AND HOTEL ASSETS** **I. Management of Operations and Record Keeping** **Checklist and Report in Housekeeping** **-Checklist** help to ensure nothing is left unreturned when cleaning or no item is forgotten. **Report -** very helpful in studying past data of occupancy and guest history. These help the department in forecasting. Some of the reports maybe generated from hotel management software. **Some of the important checklist are as follows**: 1\. Guest supplies checklist 2\. Guest room cleaning checklist 3. Guest bathroom cleaning checklist 4. Swimming pool cleaning checklist 5. Garden keeping checklist **Some of HK Report Are as follows:** 1\. Housekeeping report 2\. Housekeeping Assessment report 3\. Housekeeping Occupancy report **II.Safety and Sanitation in Housekeeping Operations Sanitation** \- Is the absence of dirt as well as harmful organisms that con not be seen by the naked eye. It is important for the HK department **Pest control** - One of the responsibilities of HK department is the control of pest. It is the hotel's policy to ensure that the hotel has minimal or if not no pests at all. **3 BASIC TREATMENT in CONTROLLING PEST** **1. Rodenticide Treatment** -- laying of rat bait **2. Insecticide Treatment** -- spraying of insecticide **3. Flying Insect Control** -- fumigation As soon as a member of hotels finds a pest such as cockroaches, rats etc. in hotel premise, the HK department must immediately notify. The HK staff who receives the information must log the details in the pest control Logbook. The details to be recorded are the following: Date Time Description of pest problem Location of pest found Date of pest treatment appointment Job completed on Staff accompanied Signature The hotel must create its own plans and programs regarding pest control. To keep pest under control, the following must be observed:✓ Keep the area clean✓Remove and dispose all trash frequently and completely ✓ Use screens in areas where insects are prevalent.✓Keep facilities in a good state of repair ✓ Have a program of chemical pest control to rid all the property of all insects. **WASTE DISPOSAL CONTROL** **WASTE** -- are items that are considered useless, unused, unwanted. These maybe paper, food waste, solid waste, ashes, biologic wastes and solid by-product waste lodging establishments must develop its own procedures in handling and disposing of waste to avoid diseases. **Personal Hygiene** -To protect ourselves and other from illness, we must observe good personal hygiene. This includes being clean from head toe and being free from any contagious disease. **Personal Hygiene Practices in Workplace**1. Practice personal cleanliness 2. Wear prescribe uniform at the right place and time. 3\. Wash hands 4. Avoid mannerism **Work Hazards**1. falls 2. cuts 3. Back pain and muscle cramps 4. Breathing problems and burns from the use of hazardous chemicals and detergents 5. Electrocution from live electric wires and improper maintenance and use of equipment 6. Injuries due to improper work habits **First Aid**-The primary step is to have medical supplies and basic first aid equipment at the property. Medical personnel such as Nurse and Doctors must be present at all times **III. Safety and Security of Guest, Employees and Hotel assets** \- The hospitality industry is susceptible in both internal and external danger. Risk are everywhere and can occur anytime. Accidents may happen in just a link of an eye and the hotel guests will be faced in danger. These includes fire, theft, bomb threats, terrorism and even natural calamities. One of the factors a guest chooses an accommodation is based on its capability to ensure their guest safety and security. **Lodging Establishments are concerned with 2 types of security threats**1. Threat might affect guest's health, comfort and well-being; 2\. Threat that can affect the hotel directly, in particular its fixture and fittings, its revenue and its reputation. \* Thus, the hotel must select a reputable and reliable system and/or agency that will provide protection against all threats.**Types of Emergency**1. fire 2\. medical 3\. bomb threats 4. earthquake 5\. weather emergency 6\. labor strike