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SpeedyJasper7796

Uploaded by SpeedyJasper7796

Advance International Academy

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psychology consumer behavior retail design obsessions

Summary

These review notes cover a range of topics within psychology, including obsessions and compulsions, retail store design, and consumer behavior. They also discuss the influence of sound and environment on perception and how these factors impact shopping experiences and customer behavior.

Full Transcript

Term 2 P1 Review Notes ====================== - Obsessions: intrusive, recurrent thoughts and unwanted urges - Compulsions: repetitive actions that impair normal functioning. - Patients with OCD will often be compelled to suppress obsessions to reduce anxiety and gain temporary relief....

Term 2 P1 Review Notes ====================== - Obsessions: intrusive, recurrent thoughts and unwanted urges - Compulsions: repetitive actions that impair normal functioning. - Patients with OCD will often be compelled to suppress obsessions to reduce anxiety and gain temporary relief. However, these compulsions are excessive and unrealistic -- e.g., a person having a fearful obsession of accidentally hitting someone may be compelled to engage in continuous counting - Hoarding: experiencing great difficulty and distress getting rid of possessions negatively affecting their social life. Their homes may be unsafe due to hygiene or access issues. - Body dysmorphic disorder (BDD): obsessive thoughts regarding perceived faults in one's physical appearance. - These faults are slight or not apparent to others. - The obsessions are often focused on imagined flaws/defects on the face - Diagnostics: MOCI and Y-BOCS Term 2 P1 Review Notes ====================== The Physical environment - This refers to the interior and exterior design of the setting, as well as other factors that influence the ambiance, such as sound and scent Retail Store Design - Stores depend on external features to attract customers and create a positive impression - Stimulus-organism-response-model (SOR model) assumes that stimuli affect consumer attitude - Vegetation, plants, and trees in the exterior of a store create a positive influence on consumers - Having an aesthetic window display also has the same effect and increases sales - Mower et al. (2012) investigated the effects of window display and landscaping. 180 students were surveyed. Type of Store Interior Layout - Grid (supermarkets, convenience stores) A grid layout of rectangles and rectangles AI-generated content may be incorrect. - Freeform Layout :(Boutiques and high-end stores) - Racetrack Layout: (Department store, IKEA) ![](media/image3.png) Vrechopoulos et al. (2004) - Hypothesis 1: Consumers will perceive the grid layout to be more useful for planned purchases - Hypothesis 2: Consumers will perceive the freeform layout to be easier to use in general - Hypothesis 3: The racetrack layout will be more entertaining than the other two layouts - Hypothesis 4: Consumers will spend more time in the freeform layout - 120 Participants in the study in Greece and the UK on a virtual platform - Each participant was given a 20 GBP budget - Freeform was more entertaining and more useful - Grid was the easiest to use - Racetrack and freeform engage shoppers more Sound and Consumer Behavior, North et al. (2003) - The effect of musical style on customers' spending - Creating a suitable atmosphere can encourage people to spend more - The music may encourage customers to stay longer and spend more money - The genre of music may possibly encourage better moods, cause excitement, or cause relaxation - Music is a **prime** that prepares you to act in a certain way Woods et al. (2022) - 48 participants were involved in a study to see if sounds not directly associated with heating could influence the perception of food - Loud white noise, quiet white noise, and no white noise perception of sweet and salty foods were different depending on noise PAD Model - Pleasure-arousal-dominance (Mehrabian and Russel (1974) - The physical environment influences people through emotional impact - Spatial crowding refers to objects - Human crowding refers to people - Impact decisions on where to shop and satisfaction Why does sound influence taste? - There may be an interaction between the sensory cortices in the cerebral cortex - Cross-modal contrast - Attentional - Implicit association

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