Fatima Al-Jaber Curriculum Vitae PDF

Fatima M. Al-Jaber Curriculum Vitae Contact: 3308 4040, Email: [email protected]     Date of Birth: 9th December, 1983 Place of Birth: Doha, Qatar. Nationality: Qatari. Marital status: Single. Objective I look forward to join high reputable organization utilizing my accumulated experiences, qu...

Fatima M. Al-Jaber Curriculum Vitae Contact: 3308 4040, Email: [email protected]     Date of Birth: 9th December, 1983 Place of Birth: Doha, Qatar. Nationality: Qatari. Marital status: Single. Objective I look forward to join high reputable organization utilizing my accumulated experiences, qualifications, and contributing positively to the organization. Education  Specialized Master in Strategic Business Unit Management – Specialized in Financial Regulation & Leadership – Achieved (April 2019) GPA: 3.4/4 HEC Paris college in Qatar Doha – Qatar.  Master of Science in Islamic Finance - Achieved (December 2014) GPA: 3.81/4 Hamad Bin Khalifa University Doha-Qatar.  Bachelor of Arts – Achieved (January 2009). Grade: “Very Good” Major: Sharia & Origins of Religion University of Qatar Doha –Qatar.  Diploma in Computer MSO Applications – Achieved (August 2005). Grade: “Very Good” Major: Office Management & Executive Secretary. New Horizons Computer Learning Centre Doha –Qatar. 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Al-Jaber Curriculum Vitae Work Experience 9/2014 – 2/2021 Senior Customer Service Officer Retail division Qatar National Bank, Doha- Qatar Main Duties:  Facilitating financial services for retail clients basically to meet the need & requirement of the client.  Identifying more cross-selling products & opportunities, at the same time deepening relationships with clients for the same purpose.  Providing existing/potential customers the required knowledge of products/services.  Liaising with other internal departments such as Risk, Operations, Legal, Audit, etc. for deal documentation & compliance.  Ensuring that all processes/documentations are in compliance with policies, both internal & external.  Following up and dealing with branch management reports such as: high value transactions on customer accounts, demand accounts, etc. 10/2011- 3/2014 Administrative Officer for the Corporate Internal Audit Internal Audit department Ooredoo, Doha-Qatar Main Duties:  Providing a range of secretarial support services including scheduling meetings and travel, typing, filing, translation and dealing with correspondence.  Answering all telephone calls, taking messages or forwarding calls as appropriate.  Receiving incoming mail and distribute as instructed, keep master file for easy reference and ensure updated filing system and quick retrieval of documents.  Ensuring accuracy and confidentiality of communication to and from office.  Arranging all meetings/conferences of the Business Unit head diarise all appointments collect and compile information required for such meeting.  Carrying out data analysis of routine reports, prepares analytical reports for the collected data and submit to BU head.  Handling correspondences on behalf of the Business Unit head.  Coordinating with concerned for arrangement of visiting permits and hotel booking for foreign administration as and when required. 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Al-Jaber Curriculum Vitae  Maintaining record and track of all international & internal messages & mail in/out for easy reference ensuring proper following up and timely response.  Preparing presentation, reports, manuals etc.., ensuring quality, accuracy and present ability.  Cooperating with the other Business Units to coordinate any work/issue involving the Internal Audit department.  Requesting all types of office equipments, supplies, etc. and coordinating the same with the Procurement department team.  Following up and coordinating with the Accounts Payable department to ensure processing payments duly to the department suppliers.  Performing any other related activity as and when required. 9/2009 – 9/2011 Corporate Customer Service Officer Corporate Banking Unit HSBC, Doha-Qatar Main Duties:  Welcoming customers to the counter to perform transactions.  Ensuring appropriate telephone courtesies are adhered to while handling customer queries.  Handling queries with the highest degree of professionalism& efficiency.  Ensuring highest level of accuracy and speed in processing customer requests by maintaining proper follow up & ‘’Service Limit Agreement’’.  Ensuring that documents are accurate and complete when accepted and forwarded to the support departments.  Be proactive by sharing best practice within the branch or between departments  Providing complete information and guidance to customers in order to ensure an excellent customer experience.  Identifying cross sell opportunities for the corporate products& services. 3/2009 - 7/2009 Human Resources – Secretary Administrator Qatar Islamic Insurance Company Doha-Qatar Work & Personnel Affairs Main Duties:  Handling staff queries and requests.  Updating staff information in database/ system.  Preparing employees contracts and required documents. 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Al-Jaber Curriculum Vitae  Assisting the other company’s departments by preparing and typing documents.  Scheduling meetings/ interviews for job applicants.  Maintaining attendance sheet ensuring proper recording of staff leave, absence and training.  Handling internal & external mails/ correspondences. 12/2003 to 8/2005 Customer Service - Contact Centre Agent Commercial Bank Doha, Qatar Main Duties:  Attending to customers calls to address service and retain existing relationships whilst still managing the associated risks.  Achieving monthly sales targets.  Listening to customers need in all circumstances.  Seeking to understand customer’s issue the first time it is raised taking the ownership to solve the problem in the simplest manner.  Attending, reporting, and reviewing customer complaint in monthly basis.  Participating in monthly process improvements by making the process simpler while still managing the associated risks.  Checking documents and ensuring 100% customer requests accuracy prior to sending it to the back office. Other Courses & Training             Supervisory Development Program, HNI Training & Coaching (March 2020), Doha. Solutions Negotiation, Risk management, time management, presentation. Financial statements, closing accounts, Recording, posting, and balancing books. Building communications skills, Strategic Thinking, Change management. Management of difficult people and communication, Emotional intelligence. Business writing, Editing and proofreading business documents. Key Accounting concepts and principles, Credit, liquidity, operational risks assessing, measuring, and managing. Bank branch management: Dealing with operational and credit risks. Graduate Record Examinations GRE (Feb 2015)- Qatar Foundation - Doha ILTES Certificate with Score 6 - (January 2012), British Counsel - Doha TOEFL Preparation Course (October 2010 – November 2010) – New Horizons Computer Learning Centre, Doha Fire Warden Training Course (Validity: October 2010- October 2013) – Venture Gulf Training Centre, Doha. (Page 4 of 5) Fatima M. Al-Jaber Curriculum Vitae      Training in ‘’Core Sale’’ - October2010 – HSBC, Doha Training in ‘’Effective Communication’’ - March2010- HSBC, Doha Basic Banking Operations Program (4-29th Jan 2004) - Qatar Banking Institute, Doha Volunteer hours in computer work - Qatar Charity, Doha Volunteer hours in secretary and office work - Qatar Volunteer center, Doha General knowledge & Skills     Well versed in Computer MSO Applications and Oracle. Excellent in Arabic\English computer typing. Well versed with bank systems and financial data analysis. Well versed with English business documents’ editing, comprehending, and analyzing. Languages    Arabic: Excellent writing, reading, and speaking. English: Excellent writing, reading, and speaking. French: Good writing, reading, and speaking. References  All references are available upon request. (Page 5 of 5)