ECOM201 Quiz Answers - SEU | ELITE

Test your knowledge (Quiz) Ch 1-2 Q1: A benefit of virtual management is: A. Managers no longer have to monitor employee performance B. More employees can work at home and reduce facility costs C. Very little technology is required, which results in reduced expenses for...

Test your knowledge (Quiz) Ch 1-2 Q1: A benefit of virtual management is: A. Managers no longer have to monitor employee performance B. More employees can work at home and reduce facility costs C. Very little technology is required, which results in reduced expenses for an organization D. It is much easier to schedule meetings and get work accomplished Q2: In traditional management: A. Employees see each other every day B. Team members usually work in the same office, factory, or warehouse C. The company has a hierarchical structure D. All the above Q3: A virtual manager must have proficient skills in communication and decision-making. A. True B. False Test your knowledge (Quiz) Ch 3 Q: This leadership style can easily be summed up by the command, “Do as you’re told.” A. Autocratic B. Democratic C. Laissez-faire D. Transformational Q: This leadership style involves empowering your employees, being hands-off, and trusting them to accomplish the task at hand without constant questions or micromanagement. A. Autocratic B. Democratic C. Laissez-faire D. Transformational Q: Transformational Leadership involves developing and rallying your employees around a grand vision. A. True B. False Test your knowledge (Quiz) Ch 4 Q1: The term leadership has many meanings, one of them being: A. Striving for the virtual team compliance B. Striving for the virtual team commitment  C. Striving for the virtual team inspiration D. Striving for the virtual team validation Q2: Leadership is different from management. All leaders are managers, but the opposite is not true. Which one of the following differences is applicable in management? [CLO 6] A. The leader micromanages the team, while the manager does not. B. The leader needs to be courageous and generous, while the manager does not. C. The manager tells the team what to do, and the leader does not. D. The manager articulates and emphasizes the team more than the leader does. Q3: Strategic Thinking, Communication Skills, and Prejudice are what makes a leader a good one. A. True B. False Test your knowledge (Quiz) Ch 5 Q1: Some of the indirect costs that are overlooked when companies are planning to conduct business overseas include: A. The cost of training staff in cross-cultural communication B. The increased cost of management time required to manage or coordinate with the offshore office C. Increased communication and travel costs D. All answers are correct Q2: One of the challenges that a virtual manager faces is: A. The interpersonal abilities of him/ her need to change completely. B. The ultra-hardship of enticing commitments and collaboration from the team C. Few or no guidelines and books on how to manage virtual teams D. Laying ground rules and responsibilities to the team despite their cultural and professional differences Q3: According to the experts, a company is much more likely to benefit from “outside the box” thinking when two-dimensional diversity is present. A. True B. False Test your knowledge (Quiz) Ch 6 Q1: One of the Saudi Online hiring platforms is: A. Jadarat by Masar B. Linked-in  C. SEU Portal D. Sallah Platform Q2: What agency developed the Tawakalna app: A. The National Information Centre (NIC) B. SADAIA C. Both answers are correct D. No correct answer Q3: Call centers are a common job that requires virtual employees. A. True B. False Test your knowledge (Quiz) Ch 7 Q1: Some of the tips to increase trust are: A. The leader must be honest and giving trust to others B. The leader communicates only when necessary C. The leader stops social interactions D. No answer is correct Q2: One of the activities to build trust in virtual teams is: A. Icebreaking B. Kayak trip C. Design a team logo D. No Answer is correct Q3: Employees understand themselves better when they know what each others’ roles entail. A. True B. False Test your knowledge (Quiz) Ch 8-9 Q1: Most collaborative tools fall within the categories of: A. Integrated document library, Team Collaboration B. Online meetings, online document management, online scheduling C. Virtual management, online enhancement system D. Net management system, employee performance system Q2A marketing agency uses a virtual management software program for overall virtual management. This tool allows users to interact daily. They share files, calendars, and online discussion areas. This program enabled team members to interact and communicate effectively without being in the same geographical location. This software program that has been used by the marketing agency fall into which of these categories? A. Online meetings B. Online document management C. Online scheduling D. All answers are correct Q3: BlackBoard can be used as a virtual team management tool. A. True B. False Test your knowledge (Quiz) Ch 10 Q1: EQ refers to: A. Emotional Intelligence B. Enterprise Intelligence C. Estimated Quota D. External Quality Q2: The Scarcity concept can mean: A. The world has limited—or scarce—resources to meet seemingly unlimited wants B. If many people want to buy a product, the demand for that product is considered high C. The network of all the individuals, organizations, resources, activities and technology involved in the creation and sale of a product D. None of the above Q3: Although economics assumes that people are generally rational, many of the decisions that humans make are actually very emotional and do not maximize the business own benefit. A. True B. False Test your knowledge (Quiz) Ch 11 Q1: Profit and loss statement (P&L) means: A. The ratio is determined by dividing the earnings before interest and taxes by the equity. B. Customer returns, discounts, and special deals that reduce sales. C. Owner of one or more shares of stock in a company. D. None of the above Q2: A “shareholder” means: A. The ratio is determined by dividing the earnings before interest and taxes by the equity. B. Customer returns, discounts, and special deals that reduce sales. C. Owner of one or more shares of stock in a company. D. None of the above Q3: Tax means money assessed to support an individual. A. True B. False Test your knowledge (Quiz) Ch 12 Q1: Receiving feedback gives the recipient an opportunity to: A. Listen, absorb, and act on things that are important B. Improving the performance of the team C. Share experiences D. All of the above Q2: Office Politics can undermine team communication by: A. Differences in personality and opinion become difficult to manage. B. Teams compete to satisfy their own needs and goals, even when this may go against the "greater good." C. It's natural to want to use or increase our power D. A & B Q3: When communicating in a virtual environment, over 80% of the communication is non-verbal: A. True B. False Test your knowledge (Quiz) Ch 13 Q1: One technique to Prioritize potential solutions means is: A. Impact/ Effort Matrix B. Cost/ Benefit Analysis C. Time management D. Eisenhour matrix Q2: When solving a problem, there are some things that you can do nothing about. Those are called: A. An opportunity B. A fact of life C. Challenges D. None of the above Q3: Creating a startup, or managing any business, is all about problem solving. A. True B. False Test your knowledge (Quiz) Ch 14 Q1: A technique for developing employees by asking questions rather than by giving directions. A. Socratic approach B. Aristotle approach C. Hoover approach D. Alexander approach Q2: The KPIs acronym stands for: A. Key Position Identifiers B. Key Performance Indicators C. Key Performance Identities D. None of the above Q3: The best leaders never stop growing, and the remote workplace is wide open for innovation. A. True B. False Test your knowledge (Quiz) Ch 15 Q1: One of the biggest mistakes a manager can make is to _____. A. have a sense of certainty and not look at any risk B. calculate the probability of failure C. do extensive research to identify risk D. ask a colleague for advice Q2: You run one of the departments in a large company that works in government bonds, futures, and other financial papers. One of your coworkers is being tasked with deciding whether or not to invest in an African country that has had a civil war recently and has been mostly closed off to the media. What would you advise that he do first as he prepares to make his decision?  A. Brainstorm B. Research C. Invest immediately D. Pass the project off to another department Q3: Autocratic decision-making method is best suitable for ideal/ everyday situations A. True B. False Test your knowledge (Quiz) Ch 16 Q1: Voice of the Customer activity is one of the _____ team building activities. E. effectiveness F. relationship G. performance H. leadership Q2: Two Truths & a Lie is an activity that can help in improving: A. effectiveness B. relationship C. performance D. leadership Q3: In general, all team-building activities promote trust. C. True D. False Test your knowledge (Quiz) Ch 17 Q1: The system that incorporates the customer's voice is: A. The Social & Ethical System B. The Social, Technical, and Environmental System C. The Social, Technical, and Personal System D. None of the above Q2: One of the tips for working from home is: A. Be available at all times. B. Conduct meetings while you are driving to save time. C. Get a physically separate office from the rest of the home.  D. Avoid talking about your personal life to your leader. Q3: Eric Trist and Fred Emery were the fathers of the modern team concept. A. True B. False  ECOM 201 – Quiz FY2023 Summer Term The correct order of the stages of team development is: Storming, performing, norming, adjourning, forming Forming, storming, norming, performing, adjourning Norming, performing, adjourning, forming, storming Adjourning, performing, norming, storming, forming During the adjourning stage: O The teamwork is done O The team begins work O The team assembles O The team is functioning Virtual mentors can foster psychological safety by: O Building trust O No answer is correct O Setting rules O Giving orders During this stage, the virtual team most likely encounters difficulties. O Forming O Performing O Storming O No correct answer Below are things mentors can do during the adjourning phase, except: O They can make the team work widely known in many venues O They can focus on the team problems O They can collaborate with the team member in future projects O They can capitalize on the relationships built The correct citation for this guide article in APA style is: O Abd Malik Mohd Rick, W. N., Mohd, H. W., Abd Rahman, M., Sukiman, S. A., Mokhtar, R., & Katawazai, R. (2022). Exploring Online Group Work Using Tuckman's Model. O Abd Malik Mohd Rick, Wan Nor, et al. "Exploring Online Group Work Using Tuckman's Model." (2022). O Aquino, J. F., Riss, R. R., Multerer, S. M., Mogilner, L. N., & Turner, T. L. (2022). A step-by- step guide for mentors to facilitate team building and communication in virtual teams. Medical Education Online, 27(1), 2094529. O Aquino, Julia F., et al. Medical Education Online, "A step-by-step guide for mentors to facilitate team building and communication in virtual teams.", 27.1 (2022): 2094529. SEU | ELITE 1 The guide was based on the work of: Tuckman's Five Stage Model of Team Development Daniel Shapiro Negotiation Model Hofstede's cultural dimensions theory Fisher & Fisher Model for Virtual Team Building Activities During which stage that virtual team mentors encourage peer-mentorship? Performing Norming Storming Forming The guide is published in an open access journal. This mean: It doesn't require payment or subscription It is under the terms of the Creative Commons Attribution License✅ “ not sure “ O It is available publicly over the internet All answers are correct This is an Open Access article distributed under the terms of the Creative Commons Attribution License Articles that are "open access" in PMC are made available under a Creative Commons or similar license that allows more liberal redistribution and reuse than a traditional copyrighted work The guide focused on virtual team practices in the filed. O Government O Business O Educational O Medical SEU | ELITE 2 SEU | BA QUIZ : ECOM201 YEAR : 2024 The guide is published in an open access journal. This mean: A. All answers are correct B. It is under the terms of the Creative Commons Attribution License C. It is available for special access over the internet D. It requires payment or subscription to read/ download Answer: B The guide was based on the work of: A. Fisher & Fisher Model for Virtual Team Building Activities B. Daniel Shapiro Negotiation Model C. Hofstede's cultural dimensions theory D. Tuckman's Five Stage Model of Team Development Answer: D Below are things mentors can do during the adjourning phase, except: A. They can focus on the team problems B. They can collaborate with the team member in future projects C. They can make the team work widely known in many venues D. They can capitalize on the relationships built Answer: A Virtual mentors can foster psychological safety by: A. Giving orders B. Setting rules C. Building trust D. No answer is correct Answer: C During this stage, the virtual team most likely encounters difficulties. A. Forming B. Performing C. No correct answer D. Storming Answer: D During the adjourning stage: A. The team begins work REENOO707 B The team is functioning C. The teamwork is done D. The team assembles Answer: C During which stage that virtual team mentors encourage peer-mentorship? A. Norming B. Performing C. Forming D. Storming Answer: A The correct order of the stages of team development is: A. Forming, storming, norming, performing, adjourning B. Storming, performing, norming, adjourning, forming C. Adjourning, performing, norming, storming, forming D. Norming, performing, adjourning, forming, storming Answer: A The guide focused on virtual team practices in the filed. A. Educational B. Government C. Business D. Medical Answer: D The correct citation for this guide article in APA style is: A. Multerer SM, Mogilner LN, Turner TL., and Aquino JF, Riss RR, A step-by-step guide for mentors to facilitate team building and communication in virtual teams. Medical Education Online. 2022 Dec 31;27(1):2094529. B. Aquino, Julia F., et al. Medical Education Online, "A step-by-step guide for mentors to facilitate team building and communication in virtual teams.", 27.1 (2022): 2094529. C. Turner, T.L. et al, 2022. A step-by-step guide for mentors to facilitate team building and communication in virtual teams. Medical Education Online, 27(1), p.2094529 REENOO707 D. Aquino, J. F., Riss, R. R., Multerer, S. M., Mogilner, L. N., & Turner, T. L. (2022). A step-by-step guide for mentors to facilitate team building and communication in virtual teams. Medical Education Online, 27(1), Answer: D REENOO707  SEU SEU SEU| ELITE | |ELITE ELITE - ‫المقرر‬ -- FINAL EXAM ECOM201 SEU | ELITE  SEU | ELITE - Q1- In teleconferencing, the host or manager needs to: Ch.8,9 A. Use the time to multitask other things B. Have sidebar conversation C. Keep talking continuously to announce their presence D. Use people names' when addressing them Q2- The decision-making method that is best suited when there is a mission-critical decision is the: Ch.15 A. Autocratic B. Consensus C. Democratic D. Unanimous Q3- One of the following is a benchmark for choosing the right person to work virtually: A. Someone works dependently with a need of supervision. Ch.6 B. The correct answer is not given C. Someone who has a defensive personality D. Someone who is a self-starter. Q4- Some of the competencies of effective virtual team leaders include the following Ch.3 traits: A. Problem solver, result catalyst, and narcistic B. The correct answer is not given C. Living example, coach, and program developer D. Leader, facilitator, and business analyzer Q5- The empathic listening demonstrates that you heard: Ch.12 A. The emotional content without understanding the actual message B. The message and the emotional content of the message. C. The emotional content that agrees with the manager's message D. The message explained without showing any sympathy  SEU | ELITE - Q6- Sometimes, the Consensus decision making method does NOT work because of: Ch.15 A. The problem is clearly defined B. Lack of total honesty with one's feelings and motives C. Abundance of the information needed to make the decision D. Everyone is committed to make the decision by consensus Q7- A virtual Team can be defined as: Ch.1 A. A group who works in the same location B. A group who has individual goals C. A group who works on the same time schedule D. A group who cannot frequently meet face-to-face Q8- One of the Social problem-solving tools that can be used in virtual teams is: Ch.13 A. Variance analyses B. Cause and effect diagrams C. Force Field Analysis D. Pareto analyses Q9- One of the technical problem-solving tools that can be used in virtual teams is: Ch.13 A. Weighted Criteria Analysis B. Variance analyses C. Start, Stop, Continue Exercise D. Force Field Analysis Q10- The correct development of the organizational design systems for today's virtual teams is: Ch.17 A. The social, technical, environmental, and managerial systems B. The social, technical, environmental, and economic systems C. The social, technical, environmental, and virtual systems D. The social, technical, environmental, and personal systems  SEU | ELITE - Q11- A visual indicator that helps to understand the distinct assignments and responsibilities of each team member is the definition. Ch.6 A. Charters B. Operating guidelines C. Role clarification D. The correct answer is not given Q12- In the Cultural Self-Awareness Assessment tool, what can be a good question? Ch.5 A. All answers are correct B. How should unacceptable behavior be addressed? C. What is the role of employees who are not managers? D. How should acceptable behavior or accomplishments be rewarded? Q13- In virtual meeting settings, instant messages can be: Ch.6 A. Good to the team's morale B. Useful to chat to others while the meeting in progress C. Used by certain members only D. Distracting, if not utilized at the appropriate time Q14- In problem solving process, Determining Root Causes should result in: Ch.13 A. A well-defined solution or action plan B. A clear, concise problem statement. C. A list of alternative solutions or approaches to the problem D. A description of the underlying origins associated with the problem. Q15- In the virtual team problem-solving process, the first step is to _ while the last step is Ch.13 A. Define the problem, implement the selected solution B. Determine root causes, implement the selected solution C. Define the problem, determine root causes D. Determine root causes, select a solution Q16- means that the distance manager focuses on the outcomes Ch.3 A. Living Example B. Facilitator C. Results Catalyst D. Business Analyzer Q17- One of the widely used financial terms is Tax, which means: Ch.11 A. The amount owed to the company from customers and others B. The amount owed to a supplier C. Money assessed to support a government D. An account receivable that can never be collected Q18- Besides geography, what causes cultural distance? Ch.2 A. Lack of respect for other's roles B. All answers are correct C. Sociodemographic D. Organizational practices Q19- The technique that is used for developing employees by asking questions rather than by giving directions is called: Ch.14 A. The Eisenhower approach B. The Caser approach C. The Socratic approach D. The Hoover approach Q20- To manage performance from a distance, the first step to the goal setting process is: A. Define key result areas Ch.14 B. Identify benchmarks C. Measure current performance D. Set short and long term goals Q21- In virtual teams, a high degree of participation in the decision-making process can be: A. Meaningful Ch.15 B. Efficient C. Counterproductive D. Effective Q22- For effective communications through emails, virtual teams should Not:Ch.8,9 A. Display emotions and share interpersonal issues B. Use descriptive address line C. Avoid group replies totally D. Check emails regularly Q23- The communication process is getting more complicated because of in the system, and one of the solutions is to activate Ch.12 A. The effective communication, clarity B. The effective communication, the noise C. The noise, effective communication D. The clarity, effective communication Q24- The Weighted Criteria Analysis is one of the problem-solving tools and it helps to:Ch.13 A. Make a decision considering multiple variables of differing importance B. All answers are correct C. Determine which powers are helping and which are hindering D. Improve working relationships among team members management. This tool allows users to interact daily. They share files, calendars, and online discussion areas. This program Q25- One of the creativity tools is Ch.13 A. Creative brain storming B. Brain storming C. Reverse brain storming D. Brain writing Q26- One of the benefits of learning the financial language for virtual team members is that: Ch.11 A. It magnifies the feelings of isolation B. It hinders the virtual team partnership C. It does not substitute hierarchy D. Members are advantaged when it comes to promotions Q27- Which statement is NOT correct when it comes to trust within virtual teams: Ch.7 A. Building and maintaining trust is easy and being spread across multiple locations will not affect the process. B. Current studies indicate that organizations with higher trust have better performance C. Trust creates greater openness and leads to improved information sharing. problem solving, innovation, action, and commitment. A. Trust is the result of effective communication, and getting to know co-workers as human beings Q28- In virtual teams, one of the decision-making challenges is: Ch.15 A. The correct answer is not given B. The process is lengthy and complicated C. The decision must be on time D. All members must reach a total agreement Q29- Giving team members the proper respect Ch.4 A. Means being condescending or paternalistic B. Create unhealthy dependence, lower self-esteem, and stunt self-initiative C. Leads to faster work and better results in the short and long run D. Leads the employee to become cynical, apathetic, or nonproductive Q30- When the recipient is NOT allowed to discuss the feedback, the feedback will be considered as: Ch.12 A. Hurtful Feedback B. Strict Feedback C. Final Feedback D. Useful Feedback CASE STUDY: Q31- Case: In 2020, the Saudi government, represented by the Ministry of Foreign Affairs, planned to evacuate citizens from countries affected by Covid-19 pandemic and they wanted to communicate with citizens globally. What was the best approach to get this task done? Ch.15 A. The correct answer is not given B. The decentralized approach using a brand-new platform. C. The centralized approach using Absher with a few adjustments D. A decision was not reached, and the task was terminated Q32- Case: Freelance writer Kaleigh Moore posted the following on her blog: "For the most part, I love the fact that I work from home and write assignments with long, uninterrupted stretches of silence. But lately, I've been feeling really lonely. And I think this is something remote workers need to talk about more". To overcome the isolation that Kaleigh and her team are feeling, they could: Ch.7 A. Initiate social interactions with f-f friends during work hours regardless of productivity B. Ask the company to let them all back in the office C. Look for an on-site job or other alternatives D. Create cyber cafes and common pages for the virtual members to come together and interact. Q33: Case: Khalid is a new virtual team manager. He is facing trouble determining what are the problems that need immediate attention. He wants to know the effects of each solution he has on the team's overall performance. One of the techniques to prioritize potential solutions is called: A. The Technology Acceptance Model B. The Impact/ Effort Matrix C. The Time Management Tool D. The Cost/ Benefit Analysis Q34- Case: The Saudi Electronic University launched a new system in 2020 as a way of managing educational performance from a distance, measuring the outcomes across all the university programs, determining the quality of performance of their members, and establishing a comprehensive report to the Education and Training Evaluation Ch.14 Authority. This system is called: A. The Tawkeed system B. The Banner System C. The Da'am system D. The Blackboard system Q35- Case: Star Image is a marketing agency that uses a virtual management software program called Slack for overall virtual enabled team members to interact and communicate effectively without being in the same geographical location. Slack can be considered: A. An online scheduling tool B. An online meeting tool C. An online document management tool D. All answers are correct  SEU | ELITE – ECOM201 FINAL 2023, 3RD TERM E-MANAGEMENT SEU | ELITE  SEU | ELITE - ECOM201 One of the advantages of learning the financial language for virtual team members is: (CLO 4) Ch.11 It magnifies the feelings of isola on It hinders the virtual team partnership It serves as another subs tu on for hierarchy ✅ Members are disadvantaged when it comes to promo ons A ___ is a competency that helps leaders consider boundary condi ons. (CLO 6) Ch.3 Business Analyzer Result catalyst ✅ Barrier buster No answer is correct One of the widely used financial terms in virtual teams is Accounts Payable, which means: (CLO 4) Ch.11 The amount owed to the company from customers and others. Money assessed to support a government. An account receivable that can never be collected. The amount owed to a supplier. ✅  SEU | ELITE - ECOM201 When a virtual leader is a living example, it means that s/he: (CLO 6) Ch.3 Transfers responsibility Admits mistakes freely and openly.✅ Is sensi ve to group dynamics Provides effec ve interven ons One of the performance management basics is Regular Evalua on, which: (CLO 3) Ch.14 Is established by the team leader Is knowing how the team is doing and making adjustments when necessary ✅ Should be discussed frequently during weekly mee ngs No answer is correct The following are the main challenges of the decision-making process, except: (CLO 4) Ch.15 Quality Fostering commitment Time Solving conflicts✅  SEU | ELITE - ECOM201 A high degree of par cipa on in problem-solving can cause: (CLO 5) Ch.13 Conflict of interests Counter-produc vity ✅ All answers are correct Confusion In comparison to leadership, a manager does this: (CLO 6) Ch.3 No correct answer Focuses on ends Favors educa onal processes Emphasizes tac cs One of the advantages of the Socra c Coaching is: (CLO 3) Ch.14 All answers are correct ✅ Developing employees by asking ques ons Teaching individuals to think for themselves Reducing dependency on the remote leader  SEU | ELITE - ECOM201 Virtual team iden fica on and shared best prac ces can be done via: (CLO 2) Ch.2 Internal Wikies ✅ Physical mee ngs Open social networks No answer is correct Increasing people’s fa gue is a downside of using: (CLO 2) Ch.8,9 No answer is correct Phone calls Camera-on mee ngs ✅ Face-to-face mee ngs In a phone call, you can use ___ to increase clarity. (CLO 2) Ch.8,9 Visual informa on ✅ Timer/ Clock Automa c voice mail Minimum interrup on  SEU | ELITE - ECOM201 Keeping the differences between the consensus and unanimous decision-making strategies in mind, iden fy the wrong statement (CLO 4) Ch.15 The consensus method is best suited for virtual methods The unanimous methods suited when there is a mission-cri cal decision The unanimous method requires that everyone agrees to the solu on The consensus method requires that everyone agrees to the solu on One of the crea vity tools is __which is a method of s mula ng idea genera on by changing one element in a problem defini on. (CLO 5) Ch.13 Crea ve brainstorming ✅ Reverse brainstorming Brainwri ng Brainstorming A descrip on of the underlying reasons behind the symptoms associated with the problem is the result of this problem- solving step: (CLO 5) Ch.13 No answer is correct Defining the success criteria Determining root causes ✅ Defining the problems  SEU | ELITE - ECOM201 The concept of ____ means a consistency in approach and thinking that limits crea vity and innova on. (CLO 1) Ch.2 Groupthink ✅ Team culture All answers are correct Decision making The difference between web conference and video conference is that: (CLO 2) Ch.8,9 No answer is correct There is no difference between them Web conference requires an internet connec on ✅ Web conference requires the installa on of a special equipment The Borooq pla orm is developed by SADIA for the purpose of: (CLO 2) Ch.8,9 Tracking Covid-19 cases Ini a ng public access web conferences Conduc ng internal government web conferences✅ Building an interna onal data base  SEU | ELITE - ECOM201 One of the technical problem-solving tools that can be used in virtual teams is: (CLO 5) Ch.13 Start, Stop, Con nue Exercise Force Field Analysis Weighted Criteria Analysis Cause-and-effect diagrams ✅ The concept of ____ can be defined as “learned behavior about how to work together” (CLO 1) Ch.2 Work ethics Work culture ✅ Teamwork Team building he following are competencies that virtual leaders have, Except to be a(n): (CLO 6) Ch.3 Coach No answer is correct Environmentally aware ✅ Leader  SEU | ELITE - ECOM201 To be a _ means to have the skills associated with managing the whole instead of just its parts. (CLO 6) Ch.3 Coach Facilitator Business analyzer Barrier buster✅ Differences in educa on or organiza onal affilia on are factors of: (CLO 1) Ch.2 Sociodemo graphics ✅ Organiza onal prac ces No answer is correct All answers are correct The decision-making method that is best suited when the support of the minority is not cri cal is the: (CLO 3) Ch.15 Autocra c Consensus Democra c ✅ Unanimous  SEU | ELITE - ECOM201 The STEP systems development of the organiza onal design for today’s virtual teams stands for: (CLO 3) Ch.17 Social, Technical, Environmental, Personal✅ Systema c, Technical, Effec ve, Produc ve Social, Though ul, Effec ve, Personal Systema c, Though ul, Environmental, Produc ve The Force Field Analysis is one of the problem-solving tools and it helps to: (CLO 5) Ch.13 Make a decision considering mul ple variables of differing importance All answers are correct Determine which powers are helping and which are hindering ✅ Improve working rela onships among team members. When a virtual team is distributed in me and space, it means that: (CLO 1) Ch.2 The team has a fragmented heterogeneous culture✅ The team has a unified heterogeneous culture The team has a connected heterogeneous culture No answer is correct  SEU | ELITE - ECOM201 Individual Development Plans consist of: (CLO 3) Ch.14 A list of compe tors An assessment of current skills available in the organiza on ✅ A list of coaches and training centres An assessment of the company’s financial situa on Is there greater honor in si ng in the midst of the team? is an indica on of how the culture of virtual teams differs in terms of: (CLO 1) Ch.5 Communica ons Rela onships Use of the body Space ✅ The following are examples of when the consensus decision-making fails, Except: (CLO 4) Ch.15 The issue is not clearly defined The right group to be making this decision ✅ Lack of total honesty with one’s feelings Lack of the informa on needed to make the decision  SEU | ELITE - ECOM201 CASES QUESTIONS Case: Assume you work as a teacher in a tradi onal public school. Therefore, providing feedback to your work is the responsibility of the...... (CLO 1) Ch.12 student’s parents school principal other teachers ✅ students Case: Sara has five years of experience. Adam, her new manager, claimed he didn’t know what she was working on, so he asked her to add her work to the team calendar. He ques oned why she was not giving a day-by-day report to the en re team, and wanted to book daily calls with her to know exactly everything she had done. Adam’s behaviour is a clear indica on that: (CLO 5) Ch.7 Adam does respect Sara Sara needs further training Adam does not trust Sara ✅ Sara is showing signs of unresolved incompetence  SEU | ELITE - ECOM201 Case: Ahmed is required to submit an annual report as an employee in a virtual company. Ahmed's manager no ced that there were some problems in Ahmed's report, so he quickly sent his feedback before Ahmad transferred the report to the branch supervision. What helped Ahmed send an error- free report was that Ahmed's manager's feedback was ….... (CLO 4) Ch.12 helpful, because it was given on me for Ahmed to use it. ✅ hur ul, because it was unrelated to the goals of the report. helpful, because it was so sugarcoated that it has no meaning. hur ul, because it was given a er he sent the message. Case: Khalid is the manager of a new marke ng team that has seven people from Dammam and Abha. All team members have a great rela onship with each other. However, he finds that the team produc vity and task effec veness are below expecta ons. What might be the reason for such an issue that Khalid needs to focus on? (CLO 3) Ch.12 Lack of the right interac on with each other Lack of communica on skills ✅ Lack of trust among each other Lack of graphic design and marke ng skills  SEU | ELITE - ECOM201 Case: Smart Touch is a Saudi digital marke ng agency that was established in 2005. They have been locally and regionally successful due to outstanding customer experience and a high understanding of customer expecta ons. One of the tools they used is: (CLO 2) Ch.10 Promising overcommitment to their clients Mee ng with clients, when possible, via Zoom Asking the clients all sorts of ques ons ✅ Ge ng defensive of their posi on with concerned clients  SEU | ELITE – ECOM201 MIDTERM 2023 – 2nd E-MANAGEMENT SEU | ELITE  SEU | ELITE – ECOM201 Below are examples of task-effectiveness team building activities, Except: Ch.16 A. All answers are Incorrect. B. Special joint activity ✅ C. Voice of the customer D. Chartering Below are reasons why are virtual teams becoming so common, Except: Ch.1 A. Work changed from mostly physical to mostly knowledge. B. Wide variety of cheap effective technology C. Increase of relocation costs D. Skilled workers live only locally. ✅ Case: Mona is the logistics virtual team leader at McDonald's. She faces many challenges at work and with her team. She had to adopt an approach that fits the situation at hand with a high level of flexibility and adaptability. What approach did Mona use? A. The Bureaucratic Approach B. The Dictatorial Approach C. The Situational Approach ✅ D. The Transformational Approach Inequities and favoritism on the manager's side Ch.4 A. Will lead to effective and efficient virtual team. B. Could be displayed as bias to a culture, a language, or a space. ✅ C. Will drive productivity of distance workers. D. Will be insignificant to the team members.  SEU | ELITE – ECOM201 Case: Coursera is a widely known online learning website where thousands of students enroll daily in classes. Identifying Coursera's key customers is a tool to determine and improve. Ch.10 A. The business value chain ✅ B. The business guidelines C. The business logistics D. The business model One of the conditions to make a team a virtual one (as mentioned by the experts) is: Ch.1 A. An employee reports to more than one manager ✅ B. An employee takes some holiday time off. C. An employee shares the space and time. D. All answers are Incorrect. Teamwork can be defined as: Ch.1 A. Directing individual accomplishment towards organizational objectives. B. All answers are correct. ✅ C. The ability to work towards a common vision. D. Allowing common people to attain uncommon results. is to listen in a way that demonstrates that you heard both the message and the emotional content of the message. Ch.12 A. Discordant listening B. Effective listening C. Empathic listening ✅ D. Skeptical listening The three key variables that affect virtual teams are: Ch.2 A. Space, technology, and time B. Space, culture, and management  SEU | ELITE – ECOM201 C. Time, technology, and management D. Space, time, and culture ✅ One of the empathic listening skills IS _____which recognizes the feelings that you observe in the other person. Ch12 A. Inviting B. Perception checking ✅ C. Paraphrasing D. Summarizing Task effectiveness team build activities are important in these situations: A. Streamline workflow process Ch.16 B. Increase productivity C. Identifying barriers to performance. D. All answers are correct. ✅ Case: Faisal is a virtual manager. He is meeting with his team next week for the first time. Faisal is preparing for this meeting and the orientation session. What do you think Faisal should consider? A. Faisal should not consider face to face meeting. Ch.6 B. Faisal is not supposed to share the technologies that the team uses. C. Faisal is not supposed to share the firm culture. D. All answers are Incorrect. ✅ The feedback will Not be considered hurtful when: Ch.12 A. The feedback is given too late for the person to use it. B. The feedback is related to the goals of the team. ✅ C. The feedback is so sugarcoated that it has no meaning. D. he feedbacks attacks people and not issues or problems.  SEU | ELITE – ECOM201 In effective virtual teams, providing feedback can be the responsibility of the Ch.12 A. Competitor B. Team members ✅ C. Client D. Manager normally includes things like key deliverables, deadlines, customers, and priorities: Ch.6 A. Team Role clarification B. Team operating guidelines C. All answers are Incorrect. D. Team Charter ✅ An overcontrolling behavior by a virtual manager will lead to Ch.4 A. Coherent and empathic team members B. Rebellious and brave team members. C. Team members feel distrusted and inadequate. ✅ D. Innovative and dependent team members. Case: Norah is the manager of a new marketing team that has 5 people from Jeddah and Riyadh. All team members are very skillful in graphic design and marketing strategies but lacks strong relations. What would be the most appropriate team building activity in her case? Ch.16 A. Using the voice of the client. B. Using the enforced disclosure activity. C. Using the performance charter. D. Using the sociogram analysis. ✅ The communication process is further complicated by in the system. Ch.12 A. The complication  SEU | ELITE SEU – ECOM201 | ELITE - ‫المقرر‬ B. The discipline C. The transparency D. The noise ✅ Relationship team build activities are important in these situations: Ch.16 A. Enhance cooperation. B. Foster trust C. During meetings D. All answers are correct. ✅ Relationship team build activities help people build: Ch.16 A. Technical skills B. Interpersonal skills ✅ C. Business skills D. All answers are correct. One of the following statements is Not true of the RACI or RASCI diagram: Ch.6 A. Identifies ownership for each activity. B. Eliminates duplication of effort. C. Lays out activities and responsibilities. D. Restrains teamwork efforts. ✅ One of the common behaviors that can block empathic listening in a virtual team setting is. Ch.12 A. By assuming to know what others mean before they finish their message. ✅ B. By listening carefully. C. By paying attention to what others say. D. By not arguing about how other people feel.  SEU | ELITE – ECOM201 Illustrating the main point where you describe your idea, observations, concerns, is one of the three components of Ch.12 A. Listening to the response of others. B. Clearing up any misunderstanding. C. Communicating the message. ✅ D. Summarizing the message. Case: While Mohammed was forming his virtual team, he asked the members to come up with a set of rules that can be continually revised and updated as the team progresses. This technique is recognized as: Ch.6 A. All answers are Incorrect. B. Clarifying the team roles. C. Determining the team operating guidelines. ✅ D. Building the team charter. Constant meddling in team members' work is. Ch.4 A. Basically, mentoring them. B. Good feedback C. Undesirable on the team members' part. ✅ D. A part of the manager's responsibilities.  SEU | ELITE – ECOM201 MID 2022-23,3rd TERM E-MANAGMENT SEU | ELITE  SEU | ELITE -ECOM201 One of the 10 requests that the virtual employees need from their manager is: Ch.4 Manipulation rather than honesty O Favoritism over fairness O Advice instead of feedback O Information without overload✅ generally ranks high in surveys about employee expectations of their leaders. Ch.4 O Fairness ✅ O Accommodation O Favoritism O Communication Teamwork can be defined as: Ch.1 O All answers are correct ✅ O Directing individual accomplishment towards organizational objectives O The ability to work toward a common vision Allowing common people to attain uncommon results Sharing the problem, not the solution, is recommended because it helps managers to: Ch.4 Empower the employee ✅ - All answers are correct - Create a sense of individuality Slip to control the employees  SEU | ELITE – ECOM201 One of the tools to create a functional culture in virtual teams is Ch.6 O Online meetings Charters ✅ O MS Teams Virtual tasks The following are common behaviors that can block empathic listening in a virtual team setting, Except Ch.12 A-By trivializing what others say C-B- By listening carefully✅ D-By thinking of what to say next while other people are talking By arguing about how others feel. The Open Systems model is best used with: Ch.10 O Partners✅ O All answers are correct O Customers Shareholders Sharing the problem, not the solution, is recommended because it helps managers to: Ch.4 O Create a sense of individuality Slip to control the employees O Empower the employee✅ All answers are correct  SEU | ELITE – ECOM201 Below are some conditions to make the team a virtual one, Except: Ch.1 A-Employees are located in different workplaces B-Works in shift C-No correct answer ✅ D-Travel frequently A proper team building activity can: Ch16 O All answers are correct✅ O Improve effectiveness O Build trust O Create better relationships Role Clarification and Operating guidelines are examples of: Ch.6 A. Tools for engaging with virtual customers B. Tools for creating a functional cultural in virtual teams ✅ C. Tools for increasing effectiveness D. Tools for problem solving In virtual teams The noise in the system is an expression related to: Ch.12 O Time differences O Technological issues Cultural diversity O Communication complications ✅  SEU | ELITE – ECOM201 All the following are components for communicating the message (between the team members), Except: Ch.12 Feelings Isolation ✅ Main point O Effect One of the tools to create a functional culture in virtual teams is... Ch.5 O Virtual tasks O Online meetings O Charters ✅ OMS Teams The following are some traits of the commitment paradigm, Except: Believes education is necessary Encourages work/ life balance O Manages by principles O Rewards conservative improvements ✅...is the collection of virtual partners who must work together to produce a complete product or service Ch.10 The team boundary The external partners The internal partners The value chain✅  SEU | ELITE – ECOM201 Orientation for new virtual employees S essential to ensure: Ch.6 Working synchronously Writing the new charter Short-term success Smooth work transition ✅ The three most wanted areas of training are: Business, technical, and trainings. Ch.4 O Productivity O Interpersonal ✅ O Cultural O Language Teamwork can be defined as: Ch.1 The ability to work toward a common vision Allowing common people to attain uncommon results Directing individual accomplishment towards organizational objectives All answers are correct✅ Below are reasons why virtual teams are becoming so common, Except: Ch.1 Work changed from mostly knowledge to mostly physical ✅ Increase in relocation costs Skilled workers live everywhere © Wide variety of cheap effective technology  SEU | ELITE – ECOM201 A Portable Party is a tool to in the virtual teams Ch.7 O Celebrate from a distance ✅ O Sharing business reports O Avoid working Gaining performance insights The three key variables that affect virtual teams are: Ch.2 Time, technology, and management O No correct answer✅ O Space, technology, and time Space, culture, and management The following are common behaviors that can block empathic listening in a virtual team setting, Except: Ch12 By thinking of what to say next while other people are talking By listening carefully ✅ By arguing about how others feel. O By trivializing what others say The effectiveness of the virtual team is increased by... and decreased by O Conflict, Communication Contest, Communication O Conflict, Contest O Communication, Conflict✅  SEU | ELITE – ECOM201 CASE: Kahlid is eager to organize and hande his less-than-ordinary virtual tearn. However, his is serior managet warnedhim acams because that can make them: Ch.4 O Play dishonest games O All answers are correct ✅ O Become complacent O Feel indifferent CASE: Norah is an excellent communicator and empathic listener. She always ermploys the.... ethod that means to tetal words. Ch.12 O Inviting O Perception checking O Summarizing O Paraphrasing ✅ CASE: When a senior virtual manager at FedEX helps small businesses succeed, she would Ch.10 Finds fulfillment O All answers are correct ✅ O Creates added value Gets customer loyalty CASE: Mohammed is the leader of a virtual team that have been giving him trouble. The folloing ate examples dl disolinay insthl decisiveness and his immediate attention, Except Ch.4 O Perpetual lack of safe behaviors O Capital long-term investments ✅ O Unresolved incompetence O Unfulfilled customer requirements CASE: Anew task to assemble a marketing team has been given to Fatimah. There are sorne criteria for selecing a vitual emclojes tha can hep her Ext Ch.6 O Demonstrates competence O Has good judgment O ls a self-disciplined O Enjoy working alone✅