Comm 1000 Final Study Guide PDF

Chapter 15 · Persuasion Definition - aim to influence the opinion of an audience · Types of Persuasive speeches - Questions of Policy - Questions of Value - Questions of Fact · Types of Arguments - Argument by example - Argument...

Chapter 15 · Persuasion Definition - aim to influence the opinion of an audience · Types of Persuasive speeches - Questions of Policy - Questions of Value - Questions of Fact · Types of Arguments - Argument by example - Argument by analogy - Argument by definition - Argument by relationship Monroe’s Motivated Sequence - Attention - Need - Satisfaction - Visualization - Action Chapter 5 · Hearing vs. Listening - Sound waves received by the ear/brain - Process of receiving and understanding messages received either through listening to words or by reading text · Types of Listening - Discriminate Listening - Critical Listening - Comprehensive Listening - Appreciate Listening - Empathic Listening · HURIER - Hearing - Understanding - Remembering - Interpreting - Evaluating - Responding Chapter 2 · Perception & Perceptual Bias - Process of being aware of and understanding the world - Involves incomplete or inaccurate impressions as a mental shortcut to quickly gain understandings of people, interactions, and contexts · Selective Attention & Exposure - Process of concentrating on 1 part of the environment while not paying attention to the rest - When we expose ourselves only to beliefs, values and ideas that are similar to our own · Filter Bubble · Selective Perception & Memory - Occurs when individuals filter what they see and hear to make it suit their own needs, biases, expectations - Refers to what info we retain from our interactions using a dynamic, creative, and social process of both remembering and forgetting experiences · Schemas definition and types - Mental structures developed from past experiences that help us respond to some stimuli in the future - Prototypes - Stereotypes - Interpersonal Constructs - Scripts · Self-Concept - General perception of who we are Chapter 8 · Small Group Communication Definition - 3 or more people work together, interdependently · Stages of Group Development - Forming Stage - Norming Stage - Storming Stage - Performing Stage - Adjourning Stage · Small Group Member Roles - Initiator Role - Information - Giver Role - Orienter Role - Reorder Role  - Encourager Role · Small Group Leadership - Shared Leadership - Task communication - Relational communication competencies · Conflict management techniques - Avoiding (Negative) - Dominating (Negative) - Compromising (Positive) - Obliging (Negative) - Integrating (Positive) Chapter 6 · Culture & Diversity - Rules of living in society - Describing unique differences in people · Cultural Rituals - practices/traditions common to people, orgs, institutions · Cultural Characteristics - Context - High context Cultures: spoken words less important - Low Context Cultures: words are more important - Cultural Value Dimensions - Individualistic Cultures - Collectivist Cultures - Power Distance - Perceived equality/inequality felt between people - Uncertainty Avoidance - The way that a culture handles change - Masculinity vs. Femininity - What it means to be a man or woman - Long Term vs. Short Term Orientation - Long term: emphasizes the end goal - Short term: emphasizes efficiency, production, and fast results · Cultural Competence and Perception Checking - · Diversity Characteristics · Barriers to Communication Chapter 7 · Interpersonal communication Definition - Interactional process between 2 or more people in which either party sends/receives messages · Relationship formation (Physical and Social Attraction) - Physical Attraction: Degree to which you find bodily traits of someone desirable - Halo Effect (Positive) - Horns Effect (Negative) - Social Attraction - Actions and personality - Matching Hypothesis - People tend to form relationships w/ people who are comparable to them in terms of physical attractiveness · Social Exchange Theory - Personal relationships are formed on the basis of a cost-benefit comparisons · Social Penetration Theory - Relationships progress through self disclosure - Everyone has multiple layers - Outer layer: superficial info - Middle layer: more personal - Inner layer: deep fear, greatest hope - Core: most basic self · Personal Perspectives & Turning Points - Imagined Trajectories - Accelerated - Accelerated - arrested - Intermediate - Prolonged - Turning Points: events themselves do not change relationships, but out interpretations of them do - Normative - Dyadic - Social Network - Circumstantial · Relational Culture & Climate - Relational Dialectics Theory - Autonomy/connectedness - Novelty/Predictability - Openness/Closedness Chapter 9 · Organizational Communication - Process through which members develop, maintain, and modify practices through their communication · Communication Networks (Formal and Informal) - · Communication Channels - Means through which workplace messages are transmitted - Face to face - Written - Mediated - mass · Workplace Culture (Artifacts, Values, Assumptions) - The ways and which employees think, act, behave as a result of their interactions w/ one another at work - Artifacts - Physical things people can see, hear, and touch - Values - Ideas, strategies, and goals that are guidelines for behavior - Assumptions - Beliefs about ourselves, relationships w/ coworkers, and the workplace · Workplace Socialization - Process of which organizational newcomers learned about the values, norms, and expectations of a workplace - Stage 1: Anticipatory Stage - Stage 2: Assimilation Stage - Stage 3: Exit State Chapter 10 · New Media Definition - Technological interfaces that allow users to communicate, interact, personalized our own media · Oral Tradition New Media Tradition · Characteristics of New Media - Interactive - Personalized - Creative - Flexible - Always Evolving · Theory of Self-Presentation - Your identity is developed not born with · Methods of presenting identity online - Screen names - Email - Blog - Personal Profiles - Social Media - Self Disclosure - Social Info Processing Theory