CM4203 Tutorial 3 PDF

CM4203 Week 5 Tutorial 3 06.11.19 CM4203 Communications Tutor: Paulene Yaranon & Gail Flanagan Email: [email protected] *Ensure you have the MODULE CODE CM4203 IN SUBJECT LINE, when emailing* 06.11.19  Today No...

CM4203 Week 5 Tutorial 3 06.11.19 CM4203 Communications Tutor: Paulene Yaranon & Gail Flanagan Email: [email protected] *Ensure you have the MODULE CODE CM4203 IN SUBJECT LINE, when emailing* 06.11.19  Today Non-verbal communication Attendance  Non-verbal communication Having strong communication skills is essential for building both personal and professional relationships. Non-verbal communication plays a crucial role in human interaction, often complementing and enhancing the spoken language. Non-verbal communication is important because it gives us valuable information about a situation, including how a person might be feeling, how someone receives information and how to approach a person or group of people. Paying attention to and developing the ability to read non-verbal communications is an invaluable skill you can leverage at every stage of your career. What are some of the non-verbal means of communicating emotion? You tell me! 5 Minutes in groups 1. Facial Expressions: Our faces can convey a wide range of emotions, such as happiness, sadness, anger, surprise, or disgust. 2. Body Language: The way we sit, stand, move, and use gestures communicates a lot. For example, crossing arms might indicate defensiveness, while open arms suggest openness and receptivity. 3. Gestures: Hand movements and signals can emphasize or complement what we're saying. Pointing, waving, or giving a thumbs-up are common gestures used to convey specific messages. 4. Eye Contact: The way we look at someone can show interest, attentiveness, or sincerity. Good eye contact often indicates confidence and engagement in a conversation. 5. Tone of Voice: It's not just what you say, but how you say it. The tone, pitch, and volume of your voice can convey emotions and attitudes. 6. Posture: The way we sit, or stand can reveal our level of confidence, authority, or relaxation. Standing tall can indicate confidence, while slouching might suggest boredom or disinterest. 7. Touch: Touch can communicate various emotions, from comfort and support to intimacy. A pat on the back, a hug, or a handshake can convey different messages depending on the context and relationship between people. 8. Personal Space: Different cultures and individuals have varying comfort zones when it comes to personal space. 9. Appearance: The way we dress and groom ourselves also communicates messages about our personality, professionalism, and cultural identity. Understanding these non-verbal cues is essential because they often reveal genuine feelings and attitudes that might not be expressed verbally. Being aware of your own non-verbal communication and being able to interpret others' cues Kinesics Eye contact ◦ Regulate the flow of communication. ◦ Monitor feedback Facial expressions ◦ Conveys your emotions. ◦ Conveys attitude and intentions Posture and Gestures ◦ Can also convey your attitude and intentions. ◦ Illustrators: Natural body movements of your hands, heads etc. that can accompany speech and have no meaning. ◦ Emblems: Movements or positions that have specific meanings and are understood by others in the communicators culture.  Non-Verbal and Verbal Communication - Non-verbal communication can complement verbal communication. - Verbal and non-verbal communication should reflect the context you are speaking. - Speaking in a library, the tone and volume is lower. - Speaking to your team before a game, the tone and volume is louder and fast paced. - Digital Communication - People being distracted by their phones during a conversation. - Lack of non-verbal cues. - 55% of communication is expressed through body language. 38% through tone. 7% through verbal cues. - Face-to-Face - Creates better relationships. - Increases productivity due to fewer misinterpretations and misunderstandings. Professional use of Non-verbal Communication  Paralanguage Encompasses the vocal features that accompany your verbal communicatio Includes pitch, tone, volume, rhythm and intonation. Functions  Can add emphasis to certain points in the conversation  Can be used to clarify meaning to your spoken words.  Can add credibility or authority to the communicator. May contradict verbal messages “I’m fine” It is easier to understand how people think and feel in the workplace once you learn more about non-verbal communication skills. It helps you determine whether colleagues might disapprove or approve. It shows you that your peers/colleagues are engaged. It displays someone's level of comfort and understanding.  Professional Habitus What makes us assume someone is in charge when we enter a new context? Scenario 1: Imagine you have worked in a professional business setting for 5 years. On your fifth year of employment, you get a promotion to a supervisor position. What changes could you make to get your former peers to treat you as a leader? Consider what you have learned from non-verbal communication and apply it to this situation. (5mins) Benefits: Expressing Emotions Enhancing Verbal Communication Understanding Emotions Building Relationships Conveying Confidence and Authority Facilitating Feedback Negotiation and Persuasion Conflict Resolution  Suggestions based on the principles of non-verbal communication: 1. Body Language: Project confidence through your body language. Stand tall, use purposeful gestures. Confidence is a key non-verbal cue that people associate with leadership. 2. Eye Contact: Demonstrate active listening skills by maintaining eye contact, nodding in agreement, and providing appropriate facial expressions. This shows that you value your colleagues' input and opinions. 3. Open and Approachable Body Language: Keep your body language open and approachable. Avoid crossing your arms, which can signal defensiveness. Instead, keep your arms at your sides or use open gestures to convey openness and receptivity. 4. Facial Expressions: Use genuine facial expressions to convey your emotions. Smiling appropriately can create a positive atmosphere and make you more approachable. Expressions of empathy and understanding also help in building rapport. 5. Grooming and Dressing: Pay attention to your grooming and dressing. A polished appearance indicates professionalism and attention to detail, qualities often associated with leadership. 6. Tone of Voice : Practice clear and concise communication. Use a confident tone of voice and vary your pitch and pace to keep your colleagues engaged. 7. Gestures: Show empathy towards your colleagues' concerns and challenges. Use non-verbal cues like nodding and appropriate facial expressions to convey understanding and support. 8. Proximity and Personal Space: Respect others' personal space while also being accessible. Strike a balance between being approachable and giving your colleagues the space they need.  Group Task Virtual communication is the ultimate unifier. Virtual communication methods have emerged as an alternative to in-person communication, allowing people and organizations to connect from miles away. Some of you would have experienced virtual communication this week in terms of lectures, tutorials. Or more specifically during COVID. Virtual communication can have both advantages and disadvantages of virtual communication and collaboration. a)Identify one aspect of virtual learning that you found beneficial and why it worked for you. Then identify one aspect that you found problematic or difficult and consider how it could be remedied in the future. b) Identify something surprising or unexpected that you discovered about virtual communication: what lesson can you take from this discovery? Individually consider, and then in groups discuss both part a) and b) and prepare to give information to the class (30 seconds - 1 minute).