Communication Skills PDF

Communication Skills  Objectives By the end of the course, students should have: A better understanding of the role and impo ance of communication. A better understanding of how to communicate e ectively. An insight into the purpose of communication strategies, include communication within...

Communication Skills  Objectives By the end of the course, students should have: A better understanding of the role and impo ance of communication. A better understanding of how to communicate e ectively. An insight into the purpose of communication strategies, include communication within and outside the organisation Exposure to, and experience of, new communication skills, including written communication, presentation skills, feedback and listening skills. Discuss some techniques for two-way communication with groups, such as negotiation and facilitation techniques roughout this course, time will be given to re ect on techniques used and to actively have a go.  What are communication skills?
Communication skills are abilities you use when giving and receiving di erent kinds of information. While these skills may be a regular pa of your day-to-day work life, communicating in a clear, e ective and e cient way is an extremely critical and useful skill. Learning from great communicators around you and actively practicing ways to improve your communications over time can ce ainly suppo your e o s to achieve various personal and professional goals. Communication skills involve listening, speaking, obse ing and empathizing. It's also helpful to understand the di erences in how to communicate through face-to-face interactions, phone conversations and digital communications, like email and social media. Developing your Personal Communication Skills
Personal Communication skills, including: Verbal/Non-verbal communication Active listening Asse ive, not aggressive Giving and receiving feedback Written communication  Developing your skills for communication with a audiences
E ective ways of communicating with groups Interpretation techniques Presentation skills  Learning Cycle Having an Experience Putting Reviewing the conclusions into Experience practice Drawing conclusions from the Experience Spiral of Understanding skills Unconscious Competence Conscious Competence Conscious Incompetence Unconscious Incompetence (Ignorance) E ective communication? Accordingnd to the Collins Essential English Dictiona (2006, 2 edition), it’s a noun meaning... 1. the exchange of information, ideas, or feelings. 2. something communicated, such as a message. 3. communications means of travelling or sending messages. Note: It’s an a as much as a science  E ective Communication? Information  e reality... Information InInfforormmatatiion Why?  Potential in uences Body Language/ Non- Attitudes Verbal Communication Stress Language used Clarity Existing knowledge Culture Assumptions Listening skills Context Writing skills Memo  ere are four main types of communication you might use on a daily basis, including: Verbal: Communicating by way of a spoken language Nonverbal: Communicating through body language, facial expressions and tone Written: Communicating with written language, symbols and numbers Visual: Communication by way of photography, a , drawings, sketches, cha s and graphs  Top 10 communication skills
1. Active listening Active listening, sometimes called appreciative listening or mindful you' re listening, communicating means paying with by close engaging attention with to them, who asking questions and rephrasing. colleagues Practicing active listening can build respect with and increase understanding in the workplace. your distractions As you actively like listen, cell focus phones on and the speaker and laptops.Improve avoid your active listening skills by paying attention facial expressions, body language and tone of voice. to other people's what Instead of preparing what you plan to say next, the other person is saying and how they're speaking. focus on orIf rephrase you wantwhat to clarify they'something, ve said to ask con follow-up rm that questions you understood them correctly  2. Using the right communication method
skill. Using the right way to communicate is an impo ant communicating ere are benethrough ts and disadvantages emails, letters, to phone calls, in- person meetings or instant messages. audience, Communicating what is better information when you you want consider to share your and the best way to share it. employer, For example, it if may you' be re communicating better to send a with formal a potential email or call them on the phone. communicate In the workplace, complexyou may nd it information easier in to person or via a video conference workplace than friendships by is email. easier Building when you remote can communicate through instant messages  3. Friendliness
Friendly traits like honesty and kindness can help foster trust and understanding when communicating at work. T to communicate with a positive attitude, keep an open mind and ask questions to help you understand where they're coming from. Small gestures such as asking someone how they're doing, smiling as they speak or o ering praise for work well done can help you foster productive relationships with colleagues and managers. You can practice friendliness by remembering small, thoughtful details about your colleagues or past conversations. For example, if a colleague tells you their child's bi hday is soon and you connect with them again later, you might ask them how the bi hday pa y went.  4. Con dence
In the workplace, people are more likely to respond to ideas that are presented with con dence. ere are many ways to appear con dent, including by making eye contact when you're addressing someone, sitting up straight with your shoulders open and preparing ahead of time so your thoughts are clear and you're able to answer any questions. Con dent communication is useful not just on the job but also during the job inte iew process. Additionally, to display con dence, avoid adding ller words.  5. Sharing feedback
e key to e ective feedback is sharing speci c examples of the issue, and the consequences of the issue and asking questions to formulate solutions to the issues. Strong communicators can accept constructive feedback and provide constructive input to others. Feedback can answer questions, provide solutions or help strengthen the project or topic at hand. Providing and accepting feedback is an essential workplace skill, as it can help both you and the people around you make meaningful improvements to their work and their professional development. A great way to learn how to give feedback is to take notes from others on the feedback they o er you. When you come across a well-explained piece of feedback, take some time to obse e and analyze why it was good, why it resonated with you and how you might apply those skills in the future. 6. Volume and tone
When you're speaking, be clear and audible. Adjusting your speaking voice so others can hear you in a variety of settings is a skill, and it's critical to communicating e ectively. Speaking too loudly may be disrespectful or awkward in ce ain settings. If you're unsure, read the room to see how others are communicating. Another aspect of verbal communication is vocals and tonality. is involves how your tone moves up and down, your pitch, which words you place emphasis and the pauses you place between phrases. Such details can be e ective in communicating emotions and o er your audience insights into how others interpret your message.  7. Empathy
Having empathy means that you can not only understand but also share in the emotions of others. is communication skill is impo ant in both team and one-on-one settings. In both cases, you attempt to e ectively read and translate other people's emotions and select an appropriate response. For example, if someone is expressing anger or frustration, empathy can help you acknowledge and di use their emotion. At the same time, being able to understand when someone is feeling positive and enthusiastic can help you get suppo for your ideas and projects.  8. Respect
A key aspect of respect is knowing when to initiate communication and respond. In a team or group setting, allowing others to speak without interruption is seen as a necessa communication skill tied to respectfulness. Respectfully communicating also means using your time with someone else wisely staying on topic, asking clear questions and responding fully to any questions they've asked you.  9. Nonverbal cues
Some amount of communication happens through nonverbal cues such as body language, facial expressions and eye contact. When you're listening to someone, you may choose to attention to what they're saying and their nonverbal language. It's essential to not judge others based on their body language, as not all people display the same physical gestures due to cultural or ability di erences.  10. Responsiveness
Whether you're returning a phone call or sending a reply to an email, employers often view fast communicators as more e ective than those who are slow to respond. One method is to consider how long your response takes. Is this a request or question you can answer in the next ve minutes? If so, it may be a good idea to address it as soon as you see it. If it's a more complex request or question, you can still acknowledge that you've received the message and let the other person know you're going to respond in full later.  How to improve your communication skills
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