Chapter 14b Multiple-Choice Questions PDF

Summary

This document contains multiple-choice questions on operations management. It covers topics such as the transformation process, inputs, outputs, and productivity. The questions are suitable for undergraduate-level business and management courses.

Full Transcript

Chapter 14b Multiple-Choice Questions ===================================== 1\. Operations management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services. A\) Control B\) Operations C\) Systems D\) Planning Answer: B 2\....

Chapter 14b Multiple-Choice Questions ===================================== 1\. Operations management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services. A\) Control B\) Operations C\) Systems D\) Planning Answer: B 2\. The purpose of operations management is to manage \_\_\_\_\_\_\_\_. A\) inputs B\) outputs C\) the transformation process D\) the manufacturing process Answer: C 3\. The transformation process transforms \_\_\_\_\_\_\_\_. A\) goods and services into products B\) inputs into services only C\) materials into goods only D\) inputs into goods and services Answer: D 4\. Value is created during the process of \_\_\_\_\_\_\_\_. A\) converting inputs into outputs B\) storing inputs C\) measuring outputs D\) controlling operations Answer: A 5\. Inputs in the transformation process include \_\_\_\_\_\_\_\_. A\) physical, material substances only B\) both material and nonmaterial items C\) nonmaterial items only D\) equipment and materials only Answer: B 6\. All organizations produce goods or services through the \_\_\_\_\_\_\_\_ process. A\) transformation B\) service C\) manufacturing D\) operations Answer: A 7\. As a product, piano lessons are \_\_\_\_\_\_\_\_. A\) a good because you can purchase them B\) a service because they are nonmaterial C\) a good because they can be divided into discrete lessons D\) a service because someone needs to give them Answer: B 8\. In a transformation process, people are considered to be inputs because they \_\_\_\_\_\_\_\_. A\) are material beings B\) are costly C\) perform tasks that are needed to create outputs D\) have knowledge and information Answer: C 9\. It is easier to see the transformation process at work in manufacturing organizations than in service organizations because manufacturing organizations \_\_\_\_\_\_\_\_. A\) produce goods and services B\) turn inputs into outputs C\) turn inputs into physical and nonphysical products D\) produce physical goods Answer: D 10\. Service organizations \_\_\_\_\_\_\_\_. A\) produce physical and nonphysical outputs B\) produce physical outputs C\) require nonphysical inputs D\) produce nonphysical outputs Answer: D 11\. Manufacturing organizations \_\_\_\_\_\_\_\_. A\) produce physical outputs B\) produce nonphysical outputs C\) require only nonphysical inputs D\) require only physical inputs Answer: A 12\. Which one of the following is NOT an example of a service organization? A\) a military force B\) a university C\) a lens maker D\) a hospital Answer: C 13\. It is estimated that in the United States, about \_\_\_\_\_\_\_\_ of all economic output is toward making tangible, physical objects. A\) 12 percent B\) 27 percent C\) 44 percent D\) 78 percent Answer: B 14\. A bus company is a \_\_\_\_\_\_\_\_ organization because its product is \_\_\_\_\_\_\_\_. A\) service; buses B\) manufacturing; transportation C\) service; transportation D\) manufacturing; buses Answer: C 15\. A laptop computer company is a \_\_\_\_\_\_\_\_ organization because its product is \_\_\_\_\_\_\_\_. A\) service; electronic B\) manufacturing; electronic C\) service; a computer D\) manufacturing; a computer Answer: D 16\. Most countries in today\'s global business climate see \_\_\_\_\_\_\_\_ as the key to success. A\) maintaining productivity B\) increasing productivity C\) higher wages D\) shorter working hours Answer: B 17\. McDonald\'s recently made productivity gains by cutting the \_\_\_\_\_\_\_\_. A\) wages of workers B\) weight of an order of French fries C\) time workers were trained D\) time it takes to make French fries Answer: D 18\. Which one of the following is NOT a way to increase productivity? A\) increase inputs B\) decrease costs C\) increase outputs D\) increase efficiency Answer: A 19\. W. Edwards Deming thought that \_\_\_\_\_\_\_\_ was the key to productivity. A\) workers were B\) controlling costs was C\) managers were D\) both managers and workers were Answer: C 20\. With respect to planning, Deming believed that \_\_\_\_\_\_\_\_ was most important for productivity. A\) short-term planning B\) long-term planning C\) medium-term planning D\) flexible planning Answer: B

Use Quizgecko on...
Browser
Browser