Chapter 3: Local and Global Communication in Multicultural Settings PDF

Chapter 3 LOCAL AND GLOBAL COMMUNICATION IN MULTICULTURAL SETTINGS Culture… Itis a system of values, beliefs and standards which guides our feelings, thoughts and behavior … Itis a dynamic process which people use to make sense of their lives and the behavior of ot...

Chapter 3 LOCAL AND GLOBAL COMMUNICATION IN MULTICULTURAL SETTINGS Culture… Itis a system of values, beliefs and standards which guides our feelings, thoughts and behavior … Itis a dynamic process which people use to make sense of their lives and the behavior of other people Intercultural vs. Multicultural Communication Challenges in Multicultural Organizations  Direct vs. Indirect Communication  Trouble with Accents and Fluency  Different Attitudes toward Hierarchy and Authority  Conflicting Norms for Decision  Cross-cultural Communication  It is a field of study that looks at how people from different cultural backgrounds communicate, in similar and different ways among themselves. Aspects of Cross-cultural Communication 1. Time and Space 2. Fate and Personal Responsibility 3. Face and Face-saving 4. Non-verbal Communication Importance of Intercultural Communication 1. Lacking in intercultural communication can lead to the insult of the culture and people involved. 2. Intercultural differences also cause lack of trust between people as they differ in terms of trust. 3. Materials used, architecture, clothing, cosmetics, etc. are different. Ex. Spoons and chopsticks Ways to Manage Intercultural Communication: 1. Be carefully sensitive and aware 2. Gain knowledge of the culture you have to adapt 3. Think of what the other person will interpret before saying 4. Be aware of non-verbal cues you are giving 5. Listen, encode and decode carefully 6. Use pictures if you don’t know words to describe it 7. Avoid slang and local language 8. Get a feedback 9. Be observant 10. Be open-minded and tolerant 11. Respect others culture and people 12. Be resourceful 13. Don’t be ethnocentric and bigotry End of Chapter 3