Chapter 2 – Maturity Assessment PDF

**CHAPTER 2: MATURITY ASSESSMENT** #### **2.1 INTRODUCTION** This chapter contains the maturity assessment for Organising for Efficiency. In essence, it tells the story of the journey that must be travelled in each module to become a company that applies leading practice in terms of continuous imp...

**CHAPTER 2: MATURITY ASSESSMENT** #### **2.1 INTRODUCTION** This chapter contains the maturity assessment for Organising for Efficiency. In essence, it tells the story of the journey that must be travelled in each module to become a company that applies leading practice in terms of continuous improvement. #### **2.2 MATURITY LEVELS** The term 'maturity level' is used to describe the level of performance in relation to best practice. There are five levels of a company's maturity, which can be described as follows: ##### LEVEL 1: NOVICE A novice company is 'just in business'. Its performance signifies the lowest possible score and it is characterised by a very traditional style of thinking. - - - - ##### LEVEL 2: LEARNING During the learning phase, improvement efforts have started with a single focus or they have undertaken a range of unrelated initiatives. Teams have started to dispose of unneeded items, they keep horizontal surfaces free of clutter and organise items that are needed. - - - - - - - ##### LEVEL 3: COMPETENT Reaching competence means that people have started to buy into the concepts and principles of world-class thinking pertaining to continuous improvement of the work environment. The principles are applied on a broad scale in the company and positive results are being achieved with significant improvements in productivity, cost quality and delivery through energised people. The culture of the company has started to change and the 'way we do things around here' has improved for the better. - - - - - - ##### LEVEL 4: SOPHISTICATED Sophistication is characterised by a style of working that reflects classical Performance-Driven Teams. Visual management is completed, and all work areas are model workplaces. - - - - - - - - - - - - ##### LEVEL 5: WORLD-CLASS A world-class company embraces change and is fully prepared to deal with changing conditions in the pursuit of its goals. The company is a true leader in its field and is highly flexible, reliable, innovative, productive and competitive. It is able to adapt to the external environment and continuously improves itself to meet ever changing client requirements, demands and expectations. The Company: - - - - - - - - **\ ** ### **MATURITY ASSESSMENT** +-------------+-------------+-------------+-------------+-------------+ | **LEVEL** | **5S** | **NO** | **EVALUATIO | **/X** | | | | | N | | | | | | CRITERIA** | | +=============+=============+=============+=============+=============+ | **1.5** | Sort | 1 | There are | | | | | | no unneeded | | | | | | (yellow | | | | | | tag) items | | | | | | lying, | | | | | | which are | | | | | | not | | | | | | currently | | | | | | used, or | | | | | | should be | | | | | | stored in | | | | | | another | | | | | | area. This | | | | | | could | | | | | | include the | | | | | | following: | | | | | | old tools, | | | | | | machines, | | | | | | furniture, | | | | | | files, | | | | | | documents, | | | | | | scrap paper | | | | | | or outdated | | | | | | stock. | | | | | | Action | | | | | | plans | | | | | | contain | | | | | | evidence | | | | | | for the | | | | | | disposal of | | | | | | all | | | | | | unneeded | | | | | | items. | | +-------------+-------------+-------------+-------------+-------------+ | | | 2 | Unneeded | | | | | | items in | | | | | | stores. All | | | | | | stores have | | | | | | identified | | | | | | unneeded | | | | | | and | | | | | | outdated | | | | | | items and | | | | | | only | | | | | | required | | | | | | items are | | | | | | kept in | | | | | | stores. | | | | | | Stores | | | | | | include | | | | | | stationary, | | | | | | stock, | | | | | | consumables | | | | | | , | | | | | | material, | | | | | | spares, | | | | | | etc. | | +-------------+-------------+-------------+-------------+-------------+ | | | 3 | No | | | | | | outdated, | | | | | | torn, or | | | | | | dirty | | | | | | announcemen | | | | | | ts, | | | | | | signage or | | | | | | posters are | | | | | | displayed. | | | | | | All items | | | | | | are up to | | | | | | date, | | | | | | neatly | | | | | | organised | | | | | | and clearly | | | | | | visible. | | | | | | There are | | | | | | no torn | | | | | | corners, or | | | | | | tape marks | | | | | | left over | | | | | | from old | | | | | | displays. | | | | | | All | | | | | | relevant | | | | | | information | | | | | | is clearly | | | | | | displayed. | | +-------------+-------------+-------------+-------------+-------------+ | **2** | | 4 | There are | | | | | | no broken | | | | | | or unsafe | | | | | | machines | | | | | | and | | | | | | equipment | | | | | | (red tag). | | | | | | All | | | | | | machines or | | | | | | equipment | | | | | | that have | | | | | | not been | | | | | | used for | | | | | | months or | | | | | | years have | | | | | | been | | | | | | removed | | | | | | from the | | | | | | workplace. | | | | | | This | | | | | | includes | | | | | | old | | | | | | computers, | | | | | | unneeded | | | | | | equipment | | | | | | or any | | | | | | other item | | | | | | that is not | | | | | | used any | | | | | | more or has | | | | | | been | | | | | | written | | | | | | off. Any | | | | | | broken or | | | | | | unsafe item | | | | | | has been | | | | | | identified | | | | | | (red tag) | | | | | | for repair. | | +-------------+-------------+-------------+-------------+-------------+ | | Set (order) | 5 | The | | | | | | workplace | | | | | | is | | | | | | effectively | | | | | | demarcated. | | | | | | The | | | | | | demarcation | | | | | | allows for | | | | | | a fast flow | | | | | | of work. | | | | | | Safe | | | | | | walkways | | | | | | can be | | | | | | found at a | | | | | | glance and | | | | | | are clear | | | | | | from | | | | | | obstruction | | | | | |. | | | | | | All | | | | | | demarcation | | | | | | s | | | | | | are well | | | | | | maintained | | | | | | with no | | | | | | excessive | | | | | | chipping or | | | | | | dirty scuff | | | | | | marks. | | | | | | Safety | | | | | | risks are | | | | | | indicated | | | | | | visually. | | | | | | Action | | | | | | plans | | | | | | contain | | | | | | evidence | | | | | | for | | | | | | addressing | | | | | | any | | | | | | deviations. | | +-------------+-------------+-------------+-------------+-------------+ | | | 6 | All | | | | | | cabinets, | | | | | | shelves and | | | | | | desks are | | | | | | partitioned | | | | | | and | | | | | | labelled, | | | | | | according | | | | | | to its | | | | | | function. | | | | | | It is clear | | | | | | where all | | | | | | items can | | | | | | be found | | | | | | and it is | | | | | | easy to | | | | | | return | | | | | | items to | | | | | | their place | | | | | | after use. | | | | | | All items | | | | | | are clearly | | | | | | organised | | | | | | in drawers | | | | | | and on | | | | | | shelves. | | | | | | The first | | | | | | model work | | | | | | areas have | | | | | | been | | | | | | completed | | | | | | according | | | | | | to the | | | | | | model | | | | | | requirement | | | | | | s. | | | | | | Any piece | | | | | | of | | | | | | information | | | | | | can be | | | | | | retrieved | | | | | | within one | | | | | | minute. | | +-------------+-------------+-------------+-------------+-------------+ | **2.5** | | 7 | All movable | | | | | | equipment | | | | | | have | | | | | | allocated | | | | | | (demarcated | | | | | | ) | | | | | | places. All | | | | | | trolleys, | | | | | | desks, | | | | | | tables and | | | | | | work | | | | | | stations | | | | | | are parked | | | | | | properly in | | | | | | appointed | | | | | | areas. It | | | | | | has become | | | | | | a habit to | | | | | | return | | | | | | items to | | | | | | their | | | | | | allocated | | | | | | places. All | | | | | | tools and | | | | | | equipment | | | | | | stores are | | | | | | clearly | | | | | | indicated | | | | | | with | | | | | | signboards. | | | | | | Required | | | | | | equipment | | | | | | and tools | | | | | | are | | | | | | available, | | | | | | close to | | | | | | the place | | | | | | of use. | | | | | | They are in | | | | | | good | | | | | | condition, | | | | | | and are | | | | | | organised | | | | | | so that | | | | | | items can | | | | | | be quickly | | | | | | retrieved | | | | | | and | | | | | | replaced. | | | | | | Tool and | | | | | | equipment | | | | | | lists and | | | | | | fixed asset | | | | | | registers | | | | | | are up to | | | | | | date. | | +-------------+-------------+-------------+-------------+-------------+ | **2.5** | Set (order) | 8 | All | | | | | | inventory | | | | | | stores are | | | | | | clearly | | | | | | indicated | | | | | | with | | | | | | signboards, | | | | | | indicating | | | | | | type of | | | | | | store and | | | | | | responsible | | | | | | person. | | | | | | Storage | | | | | | places are | | | | | | managed as | | | | | | inter-proce | | | | | | ss | | | | | | coupling | | | | | | points and | | | | | | it is | | | | | | convenientl | | | | | | y | | | | | | set up for | | | | | | users | | | | | | (inventorie | | | | | | s | | | | | | are | | | | | | organised, | | | | | | stored | | | | | | parallel, | | | | | | and | | | | | | labelled | | | | | | clearly | | | | | | like in a | | | | | | supermarket | | | | | | ). | | | | | | Stock | | | | | | controls | | | | | | methods are | | | | | | clearly | | | | | | indicated | | | | | | (i.e., | | | | | | minimum and | | | | | | maximum | | | | | | levels of | | | | | | consumables | | | | | | , | | | | | | KANBAN | | | | | | etc.). | | | | | | There are | | | | | | no unneeded | | | | | | items or | | | | | | outdated | | | | | | stock in | | | | | | storage | | | | | | areas and | | | | | | all stores | | | | | | comply with | | | | | | the Model | | | | | | Store | | | | | | requirement | | | | | | s. | | +-------------+-------------+-------------+-------------+-------------+ | | Shine | 9 | Worktables, | | | | | | desks and | | | | | | other | | | | | | working | | | | | | surfaces | | | | | | are kept | | | | | | neat and | | | | | | tidy. There | | | | | | are no | | | | | | unused | | | | | | files, | | | | | | documents, | | | | | | or other | | | | | | items on | | | | | | top working | | | | | | surfaces. | | | | | | The top | | | | | | working | | | | | | surfaces | | | | | | are clean | | | | | | from the | | | | | | previous | | | | | | day's work. | | | | | | A fast and | | | | | | effective | | | | | | workflow | | | | | | system is | | | | | | in use -- | | | | | | trays are | | | | | | not | | | | | | overflowing | | | | | | and are | | | | | | emptied | | | | | | regularly. | | | | | | Current | | | | | | work is | | | | | | kept in the | | | | | | in-tray | | | | | | while | | | | | | completed | | | | | | work is | | | | | | filed or | | | | | | send to the | | | | | | next | | | | | | process. | | +-------------+-------------+-------------+-------------+-------------+ | | | 10 | The | | | | | | department | | | | | | is being | | | | | | cleaned on | | | | | | a regular | | | | | | basis. | | | | | | Everyone | | | | | | assists in | | | | | | physically | | | | | | cleaning | | | | | | the | | | | | | workplace | | | | | | at the end | | | | | | of | | | | | | workday/shi | | | | | | ft. | | | | | | A deep | | | | | | cleaning | | | | | | cycle has | | | | | | been | | | | | | established | | | | | |. | | +-------------+-------------+-------------+-------------+-------------+ | **3** | | 11 | The | | | | | | workplace | | | | | | is always | | | | | | clean. | | | | | | Machines, | | | | | | trolleys, | | | | | | equipment, | | | | | | shelves, | | | | | | tables and | | | | | | walls are | | | | | | not dirty | | | | | | with dust, | | | | | | rust or | | | | | | grime and | | | | | | all locker | | | | | | areas are | | | | | | neatly | | | | | | kept. | | | | | | Mutual | | | | | | areas like | | | | | | change | | | | | | rooms and | | | | | | lunch rooms | | | | | | are kept | | | | | | neat and | | | | | | tidy. All | | | | | | back-office | | | | | | s, | | | | | | storage | | | | | | rooms and | | | | | | archives | | | | | | are | | | | | | included in | | | | | | the | | | | | | process. | | +-------------+-------------+-------------+-------------+-------------+ | | | 12 | Cleaning | | | | | | schedules | | | | | | are adhered | | | | | | to. | | | | | | Cleaning | | | | | | schedules | | | | | | contain | | | | | | information | | | | | | for daily | | | | | | ('clean as | | | | | | you go'), | | | | | | weekly | | | | | | (high level | | | | | | cleaning) | | | | | | and annual | | | | | | (deep | | | | | | clean) | | | | | | procedures. | | | | | | All | | | | | | assigned | | | | | | areas (up | | | | | | to one | | | | | | metre | | | | | | outside of | | | | | | it), are | | | | | | kept clean. | | +-------------+-------------+-------------+-------------+-------------+ | | | 13 | A | | | | | | maintenance | | | | | | schedule is | | | | | | established | | | | | | for | | | | | | painting of | | | | | | floors, | | | | | | walls, | | | | | | equipment | | | | | | and | | | | | | fixtures. | | | | | | There is no | | | | | | excessive | | | | | | chipping of | | | | | | paint. | | | | | | Machines, | | | | | | equipment, | | | | | | walls, | | | | | | pillars and | | | | | | roofs are | | | | | | in a good | | | | | | condition. | | +-------------+-------------+-------------+-------------+-------------+ | **3.5** | Standardise | 14 | Safety | | | | | | standards | | | | | | are | | | | | | defined, it | | | | | | is clear to | | | | | | everyone | | | | | | and | | | | | | visually | | | | | | available | | | | | | (where | | | | | | applicable) | | | | | |. | | | | | | All | | | | | | dangerous | | | | | | activities | | | | | | or | | | | | | hazardous | | | | | | items have | | | | | | been | | | | | | identified | | | | | | and is | | | | | | managed | | | | | | with a | | | | | | standard | | | | | | that is | | | | | | visually | | | | | | displayed. | | +-------------+-------------+-------------+-------------+-------------+ | | | 15 | Workplace | | | | | | demarcation | | | | | | is always | | | | | | adhered to. | | | | | | Nothing is | | | | | | placed on | | | | | | painted | | | | | | lines, and | | | | | | nothing | | | | | | extends | | | | | | over them. | | | | | | It has | | | | | | become a | | | | | | habit to | | | | | | keep items | | | | | | in | | | | | | allocated | | | | | | places. | | | | | | Walkways | | | | | | are always | | | | | | kept open | | | | | | to allow | | | | | | for free | | | | | | movement. | | | | | | All needed | | | | | | items are | | | | | | always | | | | | | available. | | +-------------+-------------+-------------+-------------+-------------+ | **4** | Standardise | 16 | All areas | | | | | | have been | | | | | | certified | | | | | | as model | | | | | | workplaces. | | | | | | This would | | | | | | include | | | | | | workplaces, | | | | | | workshops, | | | | | | stationary | | | | | | cupboards | | | | | | and all | | | | | | other | | | | | | storage | | | | | | areas. All | | | | | | stores are | | | | | | working | | | | | | effectively | | | | | | (coupling | | | | | | points). | | | | | | Re-order | | | | | | levels and | | | | | | quantities | | | | | | are | | | | | | indicated | | | | | | and | | | | | | regularly | | | | | | verified. | | | | | | An ordering | | | | | | process | | | | | | automatical | | | | | | ly | | | | | | orders when | | | | | | necessary. | | | | | | As a result | | | | | | only the | | | | | | minimum | | | | | | amount of | | | | | | stock is | | | | | | kept on | | | | | | site and | | | | | | out of | | | | | | stock | | | | | | situations | | | | | | have been | | | | | | eliminated. | | +-------------+-------------+-------------+-------------+-------------+ | | | 17 | Causes of | | | | | | dirt and | | | | | | disorder | | | | | | are | | | | | | eliminated. | | | | | | The team | | | | | | regularly | | | | | | identify | | | | | | and clearly | | | | | | document | | | | | | areas of | | | | | | continuous | | | | | | improvement | | | | | |. | | | | | | Root causes | | | | | | of dirt, | | | | | | disorder | | | | | | and unsafe | | | | | | conditions | | | | | | have been | | | | | | identified | | | | | | and | | | | | | eliminated, | | | | | | and methods | | | | | | to prevent | | | | | | recurring | | | | | | items have | | | | | | been | | | | | | implemented | | | | | |. | | +-------------+-------------+-------------+-------------+-------------+ | **4.5** | Sustain | 18 | Procedures | | | | | | to achieve | | | | (self- | | a high 5S | | | | discipline) | | standard | | | | | | has been | | | | | | developed | | | | | | and | | | | | | applied. | | | | | | SOP's exist | | | | | | whereby all | | | | | | 5S work | | | | | | standards | | | | | | are | | | | | | captured | | | | | | and all to | | | | | | apply these | | | | | | standards | | | | | | throughout | | | | | | the | | | | | | workplace. | | +-------------+-------------+-------------+-------------+-------------+ | | | 19 | 5S reviews | | | | | | are | | | | | | conducted | | | | | | regularly. | | | | | | A high | | | | | | standards | | | | | | is | | | | | | achieved, | | | | | | even during | | | | | | surprise | | | | | | | | | | | | visits. The | | | | | | workplace | | | | | | achieves a | | | | | | score of at | | | | | | least Level | | | | | | 4.5 on this | | | | | | checklist. | | | | | | Regular | | | | | | unannounced | | | | | | audits are | | | | | | done by | | | | | | cross | | | | | | functional | | | | | | teams and | | | | | | minimal | | | | | | internal | | | | | | corrective | | | | | | actions are | | | | | | required. | | +-------------+-------------+-------------+-------------+-------------+ | **5** | | 20 | A high | | | | | | level for a | | | | | | clean, | | | | | | organised, | | | | | | and safe | | | | | | workplace | | | | | | is | | | | | | maintained | | | | | | at all | | | | | | times. The | | | | | | highest | | | | | | level of | | | | | | safety | | | | | | accreditati | | | | | | on | | | | | | is | | | | | | sustained, | | | | | | without any | | | | | | audit | | | | | | findings. | | | | | | Cleaning | | | | | | and | | | | | | organising | | | | | | is a habit | | | | | | for all | | | | | | employees | | | | | | and done | | | | | | 'as you | | | | | | go'. | | +-------------+-------------+-------------+-------------+-------------+ **POINTS** 0 1 -- 15 16 -- 30 31 -- 50 51 -- 65 66 -- 75 ---------------------------------------------------------------- -------------------------------------------------- --------- ---------- ---------- ---------- ---------- **LEVEL** 1 1.5 2 2.5 3 3.5 **Each**  **= 5 points** Fully meets requirements -- sustain the standard **Each x = 0 points** Indicate on corrective action plan Add each improved 'x' with the Continuous Improvement Register ### ACTIVITY 2 1. **Describe the purpose of the maturity assessment in your own words is.** -- -- 2. **How often should an internal maturity assessment be conducted?** -- -- 3. **How would you use the results of the maturity assessment?** Internal (i.e. within the team): -- -- External (i.e. outside the team): -- --