Kettering Health Network Project Management Improvement PDF

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client client successes successes pmcollege.com :: 800.983.388 pmsolutions.com :: Project :: 800.983.0388 :: PMOManagement Services ::Training Program:: &Course Managers :: ::PM ProjectCustomization Competency Development Training & Development ‘Never Waste a Good Crisis’: Kettering Health Network Doubles Down on Project Management Improvement Industry: Healthcare Services Provided: Project Management Maturity Assessment and Recommendations for Improvement; Change Readiness Assessment; EPMO Implementation; Methodology Implementation; Program Management Company: Kettering Health is a not-for-profit network of eight hospitals, Kettering College, and over 120 outpatient facilities serving southwest Ohio. Patients have access to maternity care, state-of-the-art cancer-fighting technology, $ VA LU E D ELIVERE D and Ohio’s leading heart hospital as well as revolutionary brain and spine The PMO is integral in helping surgery. With nearly 12,000 employees and 2,100 physicians, Kettering Health Kettering Health Network improve is committed to transforming the healthcare experience with world-class health the quality of life of the people in the services for every stage of life. Kettering Health, a faith-based organization, communities it serves. Last year, recently celebrated the 50th anniversary of Kettering Medical Center. Great Place the PMO completed 103 projects, to Work® and Fortune have named Kettering Health Network one of the 2020 including a new hospital and a new Fortune 100 Best Companies to Work For®. cancer treatment center. As the Challenge: In 2019, Kettering Health Network (KHN) continued a push to PMO transitions to an EPMO, this increase service delivery through implementing an Agile/Scrum framework. mission-critical function will have a They understood that, to achieve this, their IS PMO would need to become broader strategic footprint, doubling an Enterprise-wide PMO. As a first step, KHN knew that the PMO’s project its influence and impact across the management maturity would need to be determined and a roadmap established. network’s portfolio of projects over At the same time, they were in the midst of a complex rollout of new financial the next couple of years. services capabilities across the enterprise. Solution: KHN reached out for an expert PM partner to assess the project management maturity of the organization and provide a customized roadmap, taking into consideration KHN’s culture and change readiness, for transitioning from an IT PMO to an Enterprise PMO. This organizational change initiative waited in the wings while PM Solutions provided a senior project manager, familiar with banking/ financial systems and working with third-party software providers, to lead the financial services transformation effort. The enterprise banking system initiative was designed to enhance and automate all financial aspects of the network, dramatically improving responsiveness of financial activities and transactions. In the course of the effort, PM Solutions worked with multiple KHN functional areas, along with a number of outside vendors. With PM Solutions’ assistance, KHN transitioned and/or implemented 14 banking services, including payroll, patient payment systems, accounts payable, and workers’  client successes pmsolutions.com :: 800.983.0388 :: PMO Services :: Program & Project Managers :: PM Training & Development ‘Never Waste a Good Crisis’: Kettering Health Network Doubles Down on Project Management Improvement compensation. They also designed and implemented a Deposit Management Strategy that involved, among other initiatives, migrating over 100 KHN physician offices to “cashless” operation, which involved deploying scanner equipment across 162 offices and 50 hospital locations. The program also included developing and delivering training and job aids documentation to all physician offices and hospital locations. Finally, PM Solutions assisted KHN in optimizing their document management system, transforming manual workflow processes for dealing with inbound correspondence in order to save time, increase efficiency, and decrease paper usage. The PM Solutions consultant introduced Agile Scrum tools and processes rather than using traditional Waterfall methodology. To further develop the capabilities of KHN’s project management discipline, late in 2019, working closely with the new PMO Director and across the organization, PM Solutions assessed PM, PPM and PMO maturity, summarized findings and provided key, prioritized recommendations as an actionable roadmap. By comparing KHN’s results to those of other healthcare organizations, PM Solutions was able to show where the organization excelled as well as indicating areas for improvement. PM Solutions provided solid recommendations for KHN to improve its maturity level, and also provided recommendations and a roadmap to achieve the goal of becoming an EPMO. results The financial services project exceeded customer that includes an Interactive Project Dashboard, as well expectations and was delivered on time and on budget. as tools and templates for stakeholder engagement, risk This successful delivery further inspired KHN to push management and change management. ahead with their Enterprise PMO plans. With this roadmap, As the PMO Director remarked during a meeting, quoting KHN is able to lead and implement the PM and EPMO Winston Churchill, “Never waste a good crisis!” Utilizing improvements necessary to move from a Level 1.8 PMO to the funding provided to support businesses during the Level 3 within a 12-month time period. pandemic, PM Solutions partnered with KNH to move In partnership with KHN during the pandemic, which forward with the agile transformation of the PMO, providing greatly impacted KHN and the Healthcare industry, PM insights into the role of the project manager and PMO in Solutions offered assistance at no charge to assist with the organizations where Agile Scrum is being used. In this early phase implementation efforts, conducting a review way, the healthcare organization prepares to emerge from of projects being performed by the PMO and identifying a healthcare crisis more resilient and better prepared for process improvements by eliminating non-value added future challenges. work. The consultant designed a KHN Project Workbook CS140-01