Company Maturity Assessment

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Questions and Answers

What do cleaning schedules primarily contain information about?

  • Staff training programs
  • Daily, weekly, and annual cleaning procedures (correct)
  • Inventory management and supply ordering
  • Annual budget estimates

Which cleaning frequency involves high-level cleaning tasks?

  • Daily cleaning
  • Quarterly cleaning
  • Monthly cleaning
  • Weekly cleaning (correct)

What is a key focus of annual cleaning procedures?

  • Deep cleaning tasks (correct)
  • Spot cleaning
  • Surface dusting
  • Window washing

What aspect of cleanliness standards is included in maintenance procedures?

<p>Assessing equipment conditions (C)</p> Signup and view all the answers

How often are the cleaning schedules adhered to?

<p>Regularly according to the set schedule (D)</p> Signup and view all the answers

Which of the following is NOT typically included in cleaning schedules?

<p>Temporary team building activities (D)</p> Signup and view all the answers

Which components are typically included in back-office maintenance?

<p>Storage room cleaning and archival processes (D)</p> Signup and view all the answers

What is the primary goal of adhering to cleaning schedules?

<p>To maintain consistent cleanliness and order (C)</p> Signup and view all the answers

Which practice promotes cleanliness and organization among employees?

<p>Cleaning as you go (A)</p> Signup and view all the answers

What is the primary goal of a maturity assessment?

<p>To evaluate the readiness for continuous improvement (B)</p> Signup and view all the answers

How frequently should an internal maturity assessment ideally be conducted?

<p>Every six months (D)</p> Signup and view all the answers

Which approach is NOT part of a routine equipment condition assessment?

<p>Cleaning equipment only when it breaks (B)</p> Signup and view all the answers

What is a crucial aspect of maintaining cleanliness standards in a workplace?

<p>Employees taking personal responsibility for their area (B)</p> Signup and view all the answers

Which of the following tasks is related to scheduled maintenance?

<p>Conducting monthly equipment checks (D)</p> Signup and view all the answers

What is an expected outcome when using the results of a maturity assessment externally?

<p>To improve collaboration with external stakeholders (C)</p> Signup and view all the answers

Which statement best describes effective maintenance procedures?

<p>Proactive and documented maintenance actions (C)</p> Signup and view all the answers

What is the maximum distance outside of assigned areas that cleanliness must be maintained?

<p>One metre (B)</p> Signup and view all the answers

What is included in the maintenance schedule for painting?

<p>Floors, walls, equipment, and fixtures (A)</p> Signup and view all the answers

Which of the following is NOT a standard for equipment condition assessment?

<p>Excessive chipping of paint is acceptable (D)</p> Signup and view all the answers

What condition should machines and equipment be maintained in according to the standards?

<p>Good condition with proper upkeep (D)</p> Signup and view all the answers

When is the scheduled maintenance for painting floors and walls supposed to occur?

<p>As the need arises without a fixed schedule (C)</p> Signup and view all the answers

Which element is emphasized to ensure safety and cleanliness in the environment?

<p>Assigned areas are kept clean (D)</p> Signup and view all the answers

In terms of maintenance procedures, which of the following is a key aspect mentioned?

<p>Establishing a maintenance schedule for equipment (D)</p> Signup and view all the answers

What should be done if excessive chipping of paint is observed?

<p>Schedule an urgent repainting (D)</p> Signup and view all the answers

Flashcards

Back-office process

Includes storage rooms, archives, and other back-office areas.

Cleaning schedules

Detailed cleaning plans for daily, weekly, and annual cleaning procedures.

Daily cleaning

A 'clean as you go' cleaning style.

Weekly cleaning

High-level cleaning procedures conducted weekly.

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Annual cleaning

Comprehensive cleaning procedures conducted annually.

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Cleaning schedules contain

Information about different cleaning protocols and procedures.

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Storage rooms, archives

Areas for storing and archiving materials.

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Adhering to schedules

Following the cleaning schedule guidelines.

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Cleanliness Standard

All areas within a one-meter radius of a machine are kept clean.

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Maintenance Schedule

A planned schedule exists for painting floors, walls, equipment, and fixtures.

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Paint Condition

No excessive paint chipping is present.

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Facility Condition

Machines, equipment, walls, pillars, and roofs are in good condition.

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Maturity Assessment Purpose

The maturity assessment aims to evaluate the current state of your organization's processes, practices, and systems to identify areas for improvement, prioritize needs, and set goals for continuous enhancement.

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Internal Maturity Assessment Frequency

Internal maturity assessments should be conducted regularly, typically on a quarterly or semi-annual basis to track progress, identify emerging issues, and adjust strategies.

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How to Use Maturity Assessment Results (Internal)

Internal use of the assessment results involves sharing the findings with the team, discussing areas for improvement, developing action plans to address identified gaps, and monitoring progress over time.

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How to Use Maturity Assessment Results (External)

External use of the assessment results might involve presenting findings to stakeholders, justifying resource allocation based on identified needs, demonstrating commitment to continuous improvement, and showcasing progress to gain external recognition.

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Continuous Improvement Register

A record that tracks and documents improvements made based on the maturity assessment findings, including actions taken, results achieved, and lessons learned.

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'Clean as You Go' Cleaning

A proactive cleaning style that involves cleaning up messes immediately as they occur, preventing build-up and reducing the need for extensive deep cleaning later.

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Cleaning Habit for Employees

A regular and integrated practice of maintaining cleanliness by all employees, viewed as an essential part of their daily work routine.

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Why Cleaning and Organising Matters

A clean and organised work environment promotes efficiency, reduces distractions, improves safety, and enhances professional image, creating a more positive and productive atmosphere for everyone.

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Study Notes

Maturity Assessment

  • A maturity assessment evaluates a company's performance against best practice, using five levels.
  • This assessment is used to measure improvement and development.

Maturity Levels

  • Novice: Companies at this level are characterized by a traditional, reactive approach.
    • They have many unnecessary items in the workplace.
    • Notice boards may contain outdated or useless information.
    • Cables and items are not stored or placed appropriately, leading to safety hazards.
    • Employees use phrases like "We have no time for this" or "This is the way it has always been done".
  • Learning: This stage shows initial improvement efforts, often focused on a single area or through unrelated initiatives.
    • Teams begin to dispose of unneeded items.
    • Horizontal surfaces are cleared of clutter.
    • Needed items are organized.
    • Phrases like "We have never thought about it this way" are common.
  • Competent: This stage signifies a company starting to understand and adopt world-class principles.
    • The workplace is becoming more organized, with habits changing.
    • Horizontal and vertical items are cleared.
    • Notices are up-to-date and relevant.
    • Responsibilities and competing teams are promoted.
    • Storage spaces are organized.
  • Sophisticated: High level of visual management of the workplace, with a performance-driven approach.
    • Model workplaces are created.
    • Workplaces are efficiently organized based on usage and labeled appropriately.
    • Items are color-coded for easier identification.
  • World-Class: Companies at this level are flexible, reliable, innovative, and competitive, adapting to changing conditions.
    • Workplaces are clean and efficiently organized.
    • Items are easily accessible, within one minute in a paper environment and ten seconds in a computer environment.
    • All areas of the workplace pass regular inspections.
    • Companies hold regular inspections and prioritize keeping the workplace clean.
    • Unnecessary filing is reduced, and all items are properly stored or disposed of.

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Chapter 2 – Maturity Assessment PDF

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