Essentials of Organizational Behavior Chapter 1

Introduction to Organizational Behavior

• The course is titled "Essentials of Organizational Behavior"
• It's taught by Dr. Shwana Akoi
• The course is part of chapter 1

Components of an Organization

• Task: An organization's mission, purpose, or goal
• People: The human resources of the organization
• Structure: The way work is designed, both at the micro (department, division level) and macro (overall organization level)
• Technology: The tools, knowledge, and/or techniques used to transform inputs into outputs.

Main Functions of Managers

• Planning: Determining courses of action
• Organizing: Coordinating activities and resources
• Leading: Managing and motivating people
• Controlling: Monitoring and evaluating activities

Managerial Skills and Competencies

• Skill: The ability to translate knowledge into action for desired performance
• Technical skill: Ability to perform specialized tasks
• Human skill: The ability to work effectively with others
• Conceptual skill: Capacity to analyze and solve complex problems

Emotional Intelligence

• Also known as "Daniel Goleman's" concept.
• The ability to understand and deal with emotions.
• Self-awareness: Understanding your own moods and emotions.
• Self-regulation: Thinking before acting
• Motivation: Working hard continuously
• Empathy: Understanding others' emotions
• Social skill: Gaining rapport with others and building good relationships

Gardner's Multiple Intelligences

• Linguistic: Language skills
• Logical-mathematical: Logical reasoning and mathematical skills
• Musical: Musical appreciation and skills
• Body-kinesthetic: Physical movement skills
• Spatial: Spatial reasoning and visualization
• Interpersonal: Understanding and interacting with others
• Intrapersonal: Understanding oneself
• Naturalist: Understanding the natural world

The Big Five Personality Dimensions

• Extraversion: Outgoing, talkative, sociable, assertive
• Agreeableness: Trusting, good-natured, cooperative, softhearted
• Conscientiousness: Dependable, responsible, achievement-oriented, persistent
• Emotional stability: Relaxed, secure, unworried
• Openness to experience: Intellectual, imaginative, curious, broad-minded

Emotional Intelligence (continued)

• Emotional intelligence is the ability to understand, use, and manage emotions in positive ways.
• Ways to use emotional intelligence effectively include relieving stress, communicating more effectively, empathizing with others, overcoming challenges, and defusing conflict.

Values, Attitudes, and Moods

• Values: Personal judgments about what one should strive for and how to behave
• Work Values: Related to existence, security, and accomplishment
• Ethical Values: Related to right and wrong

Code of Ethics

• A set of formal rules and standards, based on ethical values and beliefs.
• Whistleblowers: People who report wrongdoing, illegal behavior, or unethical behavior in an organization

Work Attitudes

• Job Satisfaction: Feelings and beliefs about a current job.
• Organizational Commitment: Feelings and beliefs about the organization as a whole.

Components of Work Attitudes

• Affective Component: Employee feelings
• Cognitive Component: Employee beliefs
• Behavioral Component: Employee thoughts about how to behave in their jobs

Emotions

• Intense, short-lived feelings linked to specific causes
• Emotions can contribute to moods
• Emotional Labor: Managing emotions in the workplace.

Causes of Stress at Work

• Difficult and changing economy
• Challenges at work
• Layoffs and budget cuts
• Emotional reactions
• Fear and uncertainty
• Productivity and job demands

Warning Signs of Excessive Stress at Work

• Feeling anxious, irritable, or depressed
• Apathy, loss of interest in work
• Using alcohol or drugs to cope
• Faulty belief systems
• Blaming and attacking
• Emotionally shaky

Negative Stress

• Point where stress no longer promotes performance but overwhelms and distracts
• Individual reactions vary

Barriers to Balance

• Time
• Feeling guilty
• Climbing the corporate ladder
• Failure to set limits
• Can't say no

Symptoms of Being Out of Balance

• Physical: Headaches, upset stomach, sleep problems, changes in appetite, etc.
• Emotional: Depression, anxiety, irritability, difficulty making decisions.
• Personal: Lost time with loved ones, job burnout, isolation

Strategies To Improve Balance

• Identify sources of stress in the workplace and outside of work
• Understanding natural responses (e.g. Type A and Type B personalities)

Types Of Basic Emotions

• Happiness
• Sadness
• Fear
• Disgust
• Anger
• Surprise

This quiz covers the fundamental concepts of organizational behavior as presented in Chapter 1 of the course. Topics include the components of an organization, the main functions of managers, and essential managerial skills and competencies. Test your understanding of how these elements interact to drive organizational success.