Chapter 1 Introduction To Operations Management PDF

Chapter 1 Introduction to Operations Management  Learning Outcomes At the end of this chapter, you should be able to: ♦ Define operations management ♦ Discuss the operations system’s basic components ♦ Understand the reasons for studying Operations Management ♦ Understan...

Chapter 1 Introduction to Operations Management  Learning Outcomes At the end of this chapter, you should be able to: ♦ Define operations management ♦ Discuss the operations system’s basic components ♦ Understand the reasons for studying Operations Management ♦ Understand the objectives of operations management ♦ Discuss the characteristics of services and manufactured products  Definition of Operations Management Activities related to the creation of goods or services by converting or transforming inputs into outputs.  Operations System An operations system is defined as the part of an organisation that produces the organisation’s physical goods and services. Components of Operations System the basic materials needed for the purpose of Inputs producing goods and services Transformation the activities related to the conversion of inputs into outputs that involve operating strategies process Outputs the final results obtained after the transformation process, which include goods or services acts as a control mechanism, measuring the actual Feedback performance against the expected or planned performance Operations System  Importance of Operations Management One of the major functions in an organization Enables us to know how goods and services are produced Allows us to understand what operations managers do Ensures timely delivery of the products Improves the overall productivity Objectives of Operations Management Operations for Goods and Services Characteristics of goods and services Thank You