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Questions and Answers
Which of the following are inputs in an operations system?
Which of the following are inputs in an operations system?
- Raw materials (correct)
- Capital equipment (correct)
- Information (correct)
- Labor (correct)
Operations management focuses solely on the production of physical goods.
Operations management focuses solely on the production of physical goods.
False (B)
What is the primary purpose of feedback in an operations system?
What is the primary purpose of feedback in an operations system?
To measure and compare actual performance against planned performance, allowing for adjustments and improvements.
The ______ is the core of an operations system, where inputs are transformed into outputs.
The ______ is the core of an operations system, where inputs are transformed into outputs.
Match the following operations management objectives with their descriptions:
Match the following operations management objectives with their descriptions:
Flashcards
Operations Management
Operations Management
Activities related to creating goods/services by transforming inputs into outputs.
Operations System Components
Operations System Components
Basic parts include inputs, transformation process, outputs, and feedback.
Inputs
Inputs
Basic materials required for producing goods and services.
Transformation Process
Transformation Process
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Outputs
Outputs
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Study Notes
Chapter 1: Introduction to Operations Management
- This chapter introduces the fundamental concepts of operations management.
- Learning outcomes include defining operations management, discussing the components of operations systems, understanding the reasons for studying operations management, understanding the objectives of operations management, and discussing the characteristics of services and manufactured products.
Definition of Operations Management
- Operations management involves activities related to creating goods or services.
- It focuses on converting inputs into outputs.
Operations System
- An operations system is the part of an organization that produces its goods and services.
- It encompasses the entire process, from inputs to outputs and feedback.
Components of Operations System
- Inputs: Raw materials, financial support, human resources, and information.
- Transformation process: Activities like assembling, painting, testing, and checking. This involves operating strategies.
- Outputs: Goods and services.
- Feedback: Measurements of actual performance against expected or planned performance.
Importance of Operations Management
- Operations management is a crucial function within organizations.
- It enables understanding the production of goods and services.
- It aids in understanding the work of operations managers.
- It ensures timely product delivery, and boosts overall productivity.
Objectives of Operations Management
- Adapting for future survival: Adapting to meet future needs and market changes.
- Being an effective producer: Producing efficiently and effectively.
- Achieving customer satisfaction: Meeting customer expectations and demands.
- Using resources efficiently: Utilizing resources in the most effective and optimum manner.
- Meeting expected demand and delivery dates: Delivering products/services on time to meet consumer expectations and requirements.
- Smoothing production processes: Ensuring smooth flow in production activities.
Operations for Goods and Services: Characteristics
- Goods and Services are different in how they are produced (processed) and the way they affect and interact with the customers
- Goods: Tangible, durable, and can often be inventoried. Low customer involvement. Large facilities and capital-intensive. Quality is usually easily measured. Resalable.
- Services: Intangible, perishable, and cannot usually be inventoried. High customer involvement. Smaller facilities and labour intensive. Quality is often more difficult to measure. Not usually resalable.
- This table outlines the different characteristics and criteria for goods and services. Durability, Inventory, Customer Involvement, Operating Facility, Resource Intensity, Quality, and Resalability are different for goods and different for services.
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