Chapter 2 - Resolving Conflict (Market Place) PDF

Chapter 2 – Resolving conflict (Market Place) Prohibits false...

Chapter 2 – Resolving conflict (Market Place) Prohibits false description Prohibits Consumer Protection Act 2007 Enforcement Fales Prices Consumer Protection Act 2007 Prohibits Code of false or Practice misleading advertising Prohibits aggressive practices Consumer and Competition Protection Commission (CCPC) Resolving Complaints This agency has the following functions Non-legislative Legislative 1. To promote and Protec the Interest of consumers 1. Meet and negotiate 1. CCPC 2. To enforce consumer law 2. Write a letter of 2. Office of the ombudsman 3. To investigate an offence that business make under the complaint 3. Small Claim court - This legislation 3. Third part intervention court deals with claims up 4. They advise business in how to implement the law to €2000. It cost €18 to 5. The also give advice to decision makers and make proposal bring a case here but you for new legislations don’t have to hire a solicitor.  Chapter 2 – Resolving conflict (Market Place) a) Goods must be of (a) Defect in the merchantable quality product b)Good must be fit (b) Respect consumer Sale of Goods and Supply of Services act 1980 for purpose rights c) Good must be as (c) They must deal described with complaints d) Legal ownership and Illegal Signs quite possession Right of Responsibilities Consumers of retailers Other (a) Guarantees (a) Have the Services (b) Renting or necessary skills to provisions buying provide teh service (c) Unsolicited (b) service is provide goods with due care and diligence (c) Goods used must be of merchantable Remedies quality Repair – To get the fault fixed by the business. The consumer also has the right to a full refund it the repair is not satisfactory Replacement – It the fault is more serious then the consumer is entitled to get a new product Refund – If the goods are not of merchantable quality, as describes, fit for purpose or as described the consumer is entitle to a full refund not just repair or replacement 1.  Chapter 2 – Resolving conflict (Market Place) Law of the Contract Terminate a Contract Remedies for Breach of Contract Performance - This is when all parties s to the contract have completed what they said Rescind (Cancel) the Contract - This means that if a condition is broken the other party they would do. They have fulfilled all their obligations as agree. is entitled to cancel the contract of refuse to do what they said they would do. For example, you ordered a red car and they delivers a blue one you Agreement - Both parties agree to terminate a contract whether the purpose of the contract has been achieved. Sue for financial compensation - This means that you can sue for any losses that you incur. This can be done by hiring a solicitor. If a warranty is broken the contract can still Frustration - This is when something unforeseen occurs and prevent the contract from be fulfilled but at greater expense and inconvenience. Compensation can be sought for being completed. This could include fire, death or bankruptcy. beaches of warranty, but the contract can’t be rescinded Breach of Contract - This is when one of the parties to the contract breaks a condition. Seek Specific performance - This means getting the court to order the other party to A condition is an important/essential element of a contract. keep their side of the agreement Keywords Termination of a contract - This means that the contract in no longer legally Contract- This is a legally binding agreement between two or more people that is binding and enforced by the law or courts enforced in a court of law Caveat emptor - This means ‘Let the buyer beware’. When you are purchases items, a Law of Contract - This set out the rule for providing a contract and when it consumer must use common sense – if it is too good to be true it probably is is terminated